
Free live chat, inbox and AI helpdesk for your website
Aide records 9,983 monthly visits with -1.1% month-over-month growth and Free Trial, Paid, Contact for Pricing pricing. DigitalGenius records 59,266 monthly visits with +11.8% growth and Contact for Pricing pricing.
AI customer service agent that resolves orders, refunds and returns for ecommerce brands
| Dimension / Metric | ![]() | |
|---|---|---|
| Official Domain | aide.app | digitalgenius.com |
| Pricing Model | Free Trial, Paid, Contact for Pricing | Contact for Pricing |
| Monthly Visits | 9.98K (9,983) | 59.27K (59,266) |
| MoM Traffic Delta | -113 (-1.1%) | +6.25K (+11.8%) |
| Primary Market & Share | 🇨🇦 Canada (48%) | 🇬🇧 United Kingdom (43.4%) |
| Direct Visits / mo | 4.01K | 42.49K |
| User Rating | 4.1 | 4.3 |
| Supported Platforms | Website | Website |
AI customer service agent that resolves orders, refunds and returns for ecommerce brands
After order verification, the agent can cancel, refund, change shipping addresses, remove unshipped items and start returns inside Shopify rules.
Drafts appear as internal notes in the helpdesk your team already uses, and Aide can take over an inbox once you take it live.
Aide Helpdesk provides an AI-first inbox with routing, SLAs and macros, while Aide Chat embeds on any site and on Shopify storefronts.
Every topic is set to AI Agent, Drafts or None, refunds wait for teammate approval, and an audit log records every action.

The ecommerce AI agent that resolves customer problems end to end
An AI agent trained on ecommerce intents that holds a real conversation and resolves issues rather than handing shoppers off at the first complication.
Ready-made workflows for common ecommerce queries, including WISMO and order status, returns, FAQs and policies, order updates, subscriptions, and warranty claims.
Team-built connections into order management, helpdesk and commerce systems so the agent can read account data and take actions — built for customers at no charge.
Proprietary orchestration combines multiple leading generative models with business rules to route each request to the right specialist agent.

Free live chat, inbox and AI helpdesk for your website

Free / Open-sourceAI-first customer service with a natively integrated AI agent

AI-first customer service platform with a native AI agent for every conversation
AI-first customer service platform with a native AI agent for every conversation

Conversational AI and helpdesk built for ecommerce brands

Free / Open-sourceAI customer service that answers instantly and turns chats into revenue
Free / Open-sourceAI customer service that answers instantly and turns chats into revenue

AI-powered shared inbox, live chat, and helpdesk for online businesses
AI-powered shared inbox, live chat, and helpdesk for online businesses

Free / Open-sourceAI support agent plus helpdesk built for ecommerce brands
Free / Open-sourceAI support agent plus helpdesk built for ecommerce brands

AI concierge agents that resolve customer support at enterprise scale

Agentic customer service platform where teams and AI resolve support together
Agentic customer service platform where teams and AI resolve support together
No-code AI agents that resolve support and sales conversations
No-code AI agents that resolve support and sales conversations

Agentic AI that resolves customer support end to end
Agentic AI that resolves customer support end to end
AI agents that resolve support requests and drive sales, 24/7