# Aide vs Hiver

Aide records 9,983 monthly visits with -1.1% month-over-month growth and Free Trial, Paid, Contact for Pricing pricing. Hiver records 140,328 monthly visits with -28.4% growth and Freemium, Free Trial, Paid, Free pricing.

| Metric | [Aide](https://openaitools.app/tool/aide) | [Hiver](https://openaitools.app/tool/hiver) |
| :--- | :--- | :--- |
| Website URL | https://aide.app | https://hiverhq.com |
| Categories | AI Customer Service, AI Chatbot, Large Language Models (LLMs), AI Agent | AI Customer Service, AI Chatbot |
| Pricing Model | Free Trial, Paid, Contact for Pricing | Freemium, Free Trial, Paid, Free |
| Monthly Visits | 9,983 | 140,328 |
| MoM Growth Rate | -1.1% | -28.4% |
| Primary Market | Canada | United States |
| Direct Visits | 4,006 | 94,575 |
| Review Score | 4.1 | 4.3 |
| Saved Count | 0 | 0 |
| Supported Platforms | Website | Website |

## Aide

Aide is an AI customer service platform aimed at ecommerce teams, with deep Shopify integration at its core. Instead of only drafting polite answers, Aide's AI agent can act: once a shopper verifies their order, the agent can cancel it, issue a refund, change a shipping address, remove an unshipped item or start a return within the store's own rules and return window. That makes it closer to a support teammate than a scripted chatbot.

It is designed to fit whatever stack a brand already has. Teams that live in Zendesk, Gorgias or Front keep those tools and let Aide draft replies as internal notes, step in once an inbox goes live, and write topic classifications back as tags. Teams that want a single system can run Aide Helpdesk as the inbox and Aide Chat on the storefront and website, with email forwarding or Gmail connected alongside it.

Control is the other half of the product. Every support topic carries an AI level that the team chooses — AI Agent, Drafts or None — and new topics start at Drafts so a human confirms before anything happens. Refunds require teammate approval by default and large refunds require an Owner or Admin, while an audit log records who approved what. The company advertises a 76%+ AI resolution rate and a free entry tier.

**Pricing & Plans:** Free plan with 150 AI replies a month and no card; Starter $39/mo (1,000 AI replies), Pro $149/mo (4,000), Scale $499/mo (15,000), Enterprise custom for 50,000+. Extra replies bill per reply with a monthly cap; human replies are always free and there are no seat fees.

- **AI agent with real order actions:** After order verification, the agent can cancel, refund, change shipping addresses, remove unshipped items and start returns inside Shopify rules.
- **Works inside Zendesk, Gorgias and Front:** Drafts appear as internal notes in the helpdesk your team already uses, and Aide can take over an inbox once you take it live.
- **Standalone helpdesk and chat:** Aide Helpdesk provides an AI-first inbox with routing, SLAs and macros, while Aide Chat embeds on any site and on Shopify storefronts.
- **Per-topic AI levels and approvals:** Every topic is set to AI Agent, Drafts or None, refunds wait for teammate approval, and an audit log records every action.
- **Live tracking and shopper help:** Order tracking pulls from UPS, FedEx and Shopify carriers, and the agent can show product cards with add-to-cart to help shoppers buy.

**Strengths:** Genuinely action-capable agent for Shopify orders, not just answer drafting; Runs inside Zendesk, Gorgias and Front, so no painful helpdesk migration; Free tier includes every feature and covers up to 2 team members; Granular per-topic AI levels and refund approvals keep humans in control

**Limitations:** Optimized for ecommerce and Shopify, so fit is weaker for non-commerce support; Extra AI replies are billed per reply once the included volume is used; Omnichannel coverage is narrower than enterprise-first helpdesk suites

[Profile (Markdown)](https://openaitools.app/tool/aide.md)

## Hiver

Hiver is a customer service platform designed around the idea that complex support needs both people and AI working in one system. It offers two deployment styles: Hiver Omni, a dedicated omnichannel platform with AI, ticketing, cross-team collaboration and workflows, and Hiver in Gmail, which runs support directly inside Gmail for teams that live in their inbox. Both cover email, chat, Slack, Teams, voice, WhatsApp and a help center.

The platform's AI comes in two layers. The Assist Agent gives every teammate superpowers by investigating issues — searching past conversations, internal docs, connected systems and even codebases — and then drafting replies and taking steps like logging a case, creating an issue or processing a refund with approval. The Frontline Agent handles complex multi-step requests autonomously using Skills, where you define how AI should resolve a procedure, deploy it across channels, and test it on real scenarios before it goes live.

Beyond AI, Hiver includes self-healing knowledge that reviews resolved tickets to suggest missing help articles, and analytics that surface recurring issues, coaching opportunities and at-risk customers. It integrates with tools such as Jira, Linear, Asana, Salesforce, NetSuite and Stripe, and is trusted by over 10,000 teams, including companies who migrated from Zendesk looking for a system built for relationships rather than tickets.

**Pricing & Plans:** Hiver offers a free tier plus paid plans and a free trial, with pricing typically based on users. Exact plan names and prices are listed on its pricing page.

- **Unified omnichannel ticketing:** Handle email, chat, Slack, Teams, voice, WhatsApp and a help center from one workspace, with shared inboxes for teams that stay in Gmail.
- **Assist Agent:** AI investigates issues across past conversations, docs, connected systems and codebases, then drafts contextual replies and takes action with approval.
- **Frontline Agent with Skills:** Define how AI resolves complex multi-step requests, deploy across every channel, and test performance on real scenarios before going live.
- **Self-healing knowledge:** AI reviews resolved tickets to spot gaps in the help center and turn proven resolutions into new articles, keeping documentation current.
- **Cross-team collaboration and analytics:** Loop in teammates with @mentions, link requests to Jira or Linear, and get insights on recurring issues, coaching needs and at-risk customers.

**Strengths:** Combines powerful AI agents with a mature omnichannel helpdesk; Works either as a dedicated platform or inside Gmail; Deep integrations with Jira, Linear, Asana, Salesforce, NetSuite and Stripe; Self-healing knowledge and analytics reduce manual documentation and reporting

**Limitations:** Full value requires setup and connecting your tool stack and knowledge sources; Price rises with seat count, so costs grow as teams scale; AI autonomy depends on well-defined Skills and clean underlying knowledge

[Profile (Markdown)](https://openaitools.app/tool/hiver.md)

## Frequently Asked Questions

### How do Aide and Hiver compare in monthly traffic?

Aide has 9,983 monthly visits, while Hiver has 140,328. Traffic estimates describe audience size, not product quality.

### How do their growth rates compare?

Aide has a month-over-month growth rate of -1.1%; Hiver has -28.4%.

### How does pricing compare?

Aide: Free Trial, Paid, Contact for Pricing. Free plan with 150 AI replies a month and no card; Starter $39/mo (1,000 AI replies), Pro $149/mo (4,000), Scale $499/mo (15,000), Enterprise custom for 50,000+. Extra replies bill per reply with a monthly cap; human replies are always free and there are no seat fees. Hiver: Freemium, Free Trial, Paid, Free. Hiver offers a free tier plus paid plans and a free trial, with pricing typically based on users. Exact plan names and prices are listed on its pricing page.

## Alternatives

| # | Tool Name | Monthly Visits | MoM Growth Rate | Pricing Model | Summary | Profile (Markdown) |
| :--- | :--- | :--- | :--- | :--- | :--- | :--- |
| 1 | [tawk.to](https://openaitools.app/tool/abdul-malik-ibrahim-jaber-hassan) | 5,726,823 | -1.5% | Freemium | Free live chat, inbox and AI helpdesk for your website | [.md](https://openaitools.app/tool/abdul-malik-ibrahim-jaber-hassan.md) |
| 2 | [Intercom](https://openaitools.app/tool/intercom-help) | 2,764,543 | -5.8% | Free Trial, Paid | Robust AI-first customer engagement and messaging platform, but typically more expensive than Hiver's email-centric shared inbox. | [.md](https://openaitools.app/tool/intercom-help.md) |
| 3 | [Gorgias](https://openaitools.app/tool/gorgias) | 2,660,498 | +2.4% | Contact for Pricing | Conversational AI and helpdesk built for ecommerce brands | [.md](https://openaitools.app/tool/gorgias.md) |
| 4 | [Respond.io](https://openaitools.app/tool/respond-io) | 1,606,802 | -8.7% | Freemium | Centralized messaging inbox that unites social channels and WhatsApp chats, but lacks Hiver's deep Google Workspace integration. | [.md](https://openaitools.app/tool/respond-io.md) |
| 5 | [Crisp](https://openaitools.app/tool/crisp-chat) | 1,408,646 | +1.5% | Free Trial, Paid, Contact for Pricing, Free | Feature-rich live chat and shared inbox platform with strong multichannel support, offering a more flexible free tier. | [.md](https://openaitools.app/tool/crisp-chat.md) |
| 6 | [Tidio](https://openaitools.app/tool/tidio) | 527,313 | -6.4% | Freemium | User-friendly customer service platform featuring powerful autonomous AI bots, though less integrated with Google Workspace than Hiver. | [.md](https://openaitools.app/tool/tidio.md) |
| 7 | [Re:amaze](https://openaitools.app/tool/reamaze-com) | 455,787 | +3.6% | Free Trial, Paid, Contact for Pricing | Affordable omnichannel helpdesk and live chat software with integrated FAQ and workflow automation tools. | [.md](https://openaitools.app/tool/reamaze-com.md) |
| 8 | [Richpanel](https://openaitools.app/tool/richpanel) | 384,348 | -9% | Free Trial, Contact for Pricing | AI support agent plus helpdesk built for ecommerce brands | [.md](https://openaitools.app/tool/richpanel.md) |
| 9 | [Pylon](https://openaitools.app/tool/pylon) | 284,885 | +6.1% | Paid | B2B customer support platform excelling at Slack and multi-channel ticketing, though less tailored for standard email shared inboxes. | [.md](https://openaitools.app/tool/pylon.md) |
| 10 | [Kayako](https://openaitools.app/tool/kayako) | 168,212 | +2.3% | Contact for Pricing | AI-first help desk that resolves tickets, not just sorts them | [.md](https://openaitools.app/tool/kayako.md) |

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Source: https://openaitools.app/compare/aide-vs-hiver

More Markdown: [Categories](https://openaitools.app/categories.md) · [Traffic rankings](https://openaitools.app/rankings.md) · [llms.txt](https://openaitools.app/llms.txt)