# Aide vs Permut

Aide records 9,983 monthly visits with -1.1% month-over-month growth and Free Trial, Paid, Contact for Pricing pricing. Permut records 3,105 monthly visits with +65.5% growth and Freemium pricing.

| Metric | [Aide](https://openaitools.app/tool/aide) | [Permut](https://openaitools.app/tool/permut) |
| :--- | :--- | :--- |
| Website URL | https://aide.app | https://permut.com |
| Categories | AI Customer Service, AI Chatbot, Large Language Models (LLMs), AI Agent | AI Agent, AI Customer Service, AI Chatbot, AI Assistant |
| Pricing Model | Free Trial, Paid, Contact for Pricing | Freemium |
| Monthly Visits | 9,983 | 3,105 |
| MoM Growth Rate | -1.1% | +65.5% |
| Primary Market | Canada | Spain |
| Direct Visits | 4,006 | 1,252 |
| Review Score | 4.1 | 4.2 |
| Saved Count | 0 | 0 |
| Supported Platforms | Website | Website |

## Aide

Aide is an AI customer service platform aimed at ecommerce teams, with deep Shopify integration at its core. Instead of only drafting polite answers, Aide's AI agent can act: once a shopper verifies their order, the agent can cancel it, issue a refund, change a shipping address, remove an unshipped item or start a return within the store's own rules and return window. That makes it closer to a support teammate than a scripted chatbot.

It is designed to fit whatever stack a brand already has. Teams that live in Zendesk, Gorgias or Front keep those tools and let Aide draft replies as internal notes, step in once an inbox goes live, and write topic classifications back as tags. Teams that want a single system can run Aide Helpdesk as the inbox and Aide Chat on the storefront and website, with email forwarding or Gmail connected alongside it.

Control is the other half of the product. Every support topic carries an AI level that the team chooses — AI Agent, Drafts or None — and new topics start at Drafts so a human confirms before anything happens. Refunds require teammate approval by default and large refunds require an Owner or Admin, while an audit log records who approved what. The company advertises a 76%+ AI resolution rate and a free entry tier.

**Pricing & Plans:** Free plan with 150 AI replies a month and no card; Starter $39/mo (1,000 AI replies), Pro $149/mo (4,000), Scale $499/mo (15,000), Enterprise custom for 50,000+. Extra replies bill per reply with a monthly cap; human replies are always free and there are no seat fees.

- **AI agent with real order actions:** After order verification, the agent can cancel, refund, change shipping addresses, remove unshipped items and start returns inside Shopify rules.
- **Works inside Zendesk, Gorgias and Front:** Drafts appear as internal notes in the helpdesk your team already uses, and Aide can take over an inbox once you take it live.
- **Standalone helpdesk and chat:** Aide Helpdesk provides an AI-first inbox with routing, SLAs and macros, while Aide Chat embeds on any site and on Shopify storefronts.
- **Per-topic AI levels and approvals:** Every topic is set to AI Agent, Drafts or None, refunds wait for teammate approval, and an audit log records every action.
- **Live tracking and shopper help:** Order tracking pulls from UPS, FedEx and Shopify carriers, and the agent can show product cards with add-to-cart to help shoppers buy.

**Strengths:** Genuinely action-capable agent for Shopify orders, not just answer drafting; Runs inside Zendesk, Gorgias and Front, so no painful helpdesk migration; Free tier includes every feature and covers up to 2 team members; Granular per-topic AI levels and refund approvals keep humans in control

**Limitations:** Optimized for ecommerce and Shopify, so fit is weaker for non-commerce support; Extra AI replies are billed per reply once the included volume is used; Omnichannel coverage is narrower than enterprise-first helpdesk suites

[Profile (Markdown)](https://openaitools.app/tool/aide.md)

## Permut

Permut is positioned as an operating system for building and running AI agents at scale in ecommerce. Agents are configured with natural-language instructions, business rules and real workflows, then deployed through trigger events and webhooks, goals, conditions and actions. The same agent runs on your website, web app, WhatsApp, Instagram and email so customers get a consistent experience regardless of channel.

The platform places heavy emphasis on control. You can define guardrails around tone, resolution priorities and data protection, monitor live conversations, and adjust behaviour as you learn. Permut then turns every interaction into structured insight about intent, friction and revenue opportunity, giving teams a feedback loop they can act on rather than a black box.

Permut markets itself on measurable outcomes. Published customer stories cite a 43% resolution rate with a mobility brand, +20% CSAT with a property company, over 1,000 qualified leads for a telecom client, a 74% resolution rate in the first week with a retail brand, and more than 500 hours per month saved for a streetwear label. An optional outbound add-on lets brands send proactive marketing and utility messages, billed per outbound conversation.

**Pricing & Plans:** Per-conversation plans. One credit equals one inbound conversation. Business covers 400 inbound conversations/month at €310/mo billed yearly; Growth covers 1,400 at €790/mo; Custom is tailored for higher volume. Yearly billing saves 20%. Outbound add-on billed at €0.05 (marketing) and €0.025 (utility) per conversation. Book-a-demo sales model.

- **Brand-aligned agent setup:** Describe brand tone, business rules and resolution priorities in plain language, then let the agent apply them consistently across every reply.
- **Visual workflow builder:** Trigger events or webhooks, define goals, evaluate conditions and execute automations with a no-code logic layer on top of the conversation.
- **Omnichannel deployment:** Run one agent across website widget, web app, WhatsApp, Instagram and email, connected to your existing stack through webhooks and MCP.
- **Visibility and control:** Monitor live conversations, apply guardrails and tune behaviour over time, with full transparency into what the agent is doing.
- **Insight analytics:** Every interaction is transformed into structured data about intent, friction and revenue opportunities, so support becomes a growth signal.

**Strengths:** Agents are designed specifically for ecommerce jobs like order tracking, returns and cancellations; Runs on web, WhatsApp, Instagram and email from a single agent definition; Guardrails and monitoring keep brand voice and data protection under control; Turns every conversation into structured insight on intent and revenue

**Limitations:** Pricing is in credits (one credit = one inbound conversation), which can be hard to map to headcount budgets up front; Small brands with very low conversation volume may not use the included credits fully; Higher-tier governance features like multi-account and version control are gated to top plans

[Profile (Markdown)](https://openaitools.app/tool/permut.md)

## Frequently Asked Questions

### How do Aide and Permut compare in monthly traffic?

Aide has 9,983 monthly visits, while Permut has 3,105. Traffic estimates describe audience size, not product quality.

### How do their growth rates compare?

Aide has a month-over-month growth rate of -1.1%; Permut has +65.5%.

### How does pricing compare?

Aide: Free Trial, Paid, Contact for Pricing. Free plan with 150 AI replies a month and no card; Starter $39/mo (1,000 AI replies), Pro $149/mo (4,000), Scale $499/mo (15,000), Enterprise custom for 50,000+. Extra replies bill per reply with a monthly cap; human replies are always free and there are no seat fees. Permut: Freemium. Per-conversation plans. One credit equals one inbound conversation. Business covers 400 inbound conversations/month at €310/mo billed yearly; Growth covers 1,400 at €790/mo; Custom is tailored for higher volume. Yearly billing saves 20%. Outbound add-on billed at €0.05 (marketing) and €0.025 (utility) per conversation. Book-a-demo sales model.

## Alternatives

| # | Tool Name | Monthly Visits | MoM Growth Rate | Pricing Model | Summary | Profile (Markdown) |
| :--- | :--- | :--- | :--- | :--- | :--- | :--- |
| 1 | [tawk.to](https://openaitools.app/tool/abdul-malik-ibrahim-jaber-hassan) | 5,726,823 | -1.5% | Freemium | Free live chat, inbox and AI helpdesk for your website | [.md](https://openaitools.app/tool/abdul-malik-ibrahim-jaber-hassan.md) |
| 2 | [Intercom](https://openaitools.app/tool/intercom-com) | 4,471,110 | +2.7% | Free Trial, Paid | AI-first customer service with a natively integrated AI agent | [.md](https://openaitools.app/tool/intercom-com.md) |
| 3 | [Intercom](https://openaitools.app/tool/intercom-help) | 2,764,543 | -5.8% | Free Trial, Paid | AI-first customer service platform with a native AI agent for every conversation | [.md](https://openaitools.app/tool/intercom-help.md) |
| 4 | [Gorgias](https://openaitools.app/tool/gorgias) | 2,660,498 | +2.4% | Contact for Pricing | Conversational AI and helpdesk built for ecommerce brands | [.md](https://openaitools.app/tool/gorgias.md) |
| 5 | [Chaport](https://openaitools.app/tool/chaport-com) | 1,458,924 | +130.1% | Freemium | All-in-one customer messaging for live chat, chatbots, and self-service | [.md](https://openaitools.app/tool/chaport-com.md) |
| 6 | [Tidio](https://openaitools.app/tool/tidio) | 527,313 | -6.4% | Freemium | AI customer service that answers instantly and turns chats into revenue | [.md](https://openaitools.app/tool/tidio.md) |
| 7 | [Re:amaze](https://openaitools.app/tool/reamaze-com) | 455,787 | +3.6% | Free Trial, Paid, Contact for Pricing | AI-powered shared inbox, live chat, and helpdesk for online businesses | [.md](https://openaitools.app/tool/reamaze-com.md) |
| 8 | [Richpanel](https://openaitools.app/tool/richpanel) | 384,348 | -9% | Free Trial, Contact for Pricing | AI support agent plus helpdesk built for ecommerce brands | [.md](https://openaitools.app/tool/richpanel.md) |
| 9 | [Jarvis AI](https://openaitools.app/tool/jarvis-ai) | 288,425 | -3.8% | Freemium | AI agents that answer, quote and take orders across every messaging channel | [.md](https://openaitools.app/tool/jarvis-ai.md) |
| 10 | [YourGPT](https://openaitools.app/tool/yourgpt-chatbot) | 158,089 | -22.5% | Free Trial, Contact for Pricing | No-code AI agents that answer, act and hand off across every channel | [.md](https://openaitools.app/tool/yourgpt-chatbot.md) |

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Source: https://openaitools.app/compare/aide-vs-permut

More Markdown: [Categories](https://openaitools.app/categories.md) · [Traffic rankings](https://openaitools.app/rankings.md) · [llms.txt](https://openaitools.app/llms.txt)