
Free / Open-sourceFree live chat, inbox and AI helpdesk for your website
Aide records 9,983 monthly visits with -1.1% month-over-month growth and Free Trial, Paid, Contact for Pricing pricing. vennie records 491 monthly visits with +89.6% growth and Contact for Pricing pricing.

We automate the work behind your support tickets — inside Zendesk and Shopify.
| Dimension / Metric | ![]() | |
|---|---|---|
| Official Domain | aide.app | vennie.tech |
| Pricing Model | Free Trial, Paid, Contact for Pricing | Contact for Pricing |
| Monthly Visits | 9.98K (9,983) | 491 (491) |
| MoM Traffic Delta | -113 (-1.1%) | +232 (+89.6%) |
| Primary Market & Share | 🇨🇦 Canada (48%) | 🇩🇪 Germany (100%) |
| Direct Visits / mo | 4.01K | 202 |
| User Rating | 4.1 | 4.1 |
| Supported Platforms | Website | Website |
AI customer service agent that resolves orders, refunds and returns for ecommerce brands
After order verification, the agent can cancel, refund, change shipping addresses, remove unshipped items and start returns inside Shopify rules.
Drafts appear as internal notes in the helpdesk your team already uses, and Aide can take over an inbox once you take it live.
Aide Helpdesk provides an AI-first inbox with routing, SLAs and macros, while Aide Chat embeds on any site and on Shopify storefronts.
Every topic is set to AI Agent, Drafts or None, refunds wait for teammate approval, and an audit log records every action.

We automate the work behind your support tickets — inside Zendesk and Shopify.
vennie learns from your historical tickets to identify which tasks can be automated, then builds the automations for you.
The automation acts inside your ticket system — finding orders, checking status and issuing returns — not just generating a reply.
Works with the systems you already run, including Zendesk and Shopify, instead of forcing a migration.
Automations are continuously monitored and improved as your shop and inquiry patterns change.

Free / Open-sourceFree live chat, inbox and AI helpdesk for your website

Free / Open-sourceAI-first customer service with a natively integrated AI agent

AI-first customer service platform with a native AI agent for every conversation
AI-first customer service platform with a native AI agent for every conversation

Conversational AI and helpdesk built for ecommerce brands

Free / Open-sourceAll-in-one customer messaging for live chat, chatbots, and self-service
Free / Open-sourceAll-in-one customer messaging for live chat, chatbots, and self-service

Free / Open-sourceAI customer service that answers instantly and turns chats into revenue
Free / Open-sourceAI customer service that answers instantly and turns chats into revenue

Free / Open-sourceAI-powered shared inbox, live chat, and helpdesk for online businesses
Free / Open-sourceAI-powered shared inbox, live chat, and helpdesk for online businesses

Free / Open-sourceAI support agent plus helpdesk built for ecommerce brands
Free / Open-sourceAI support agent plus helpdesk built for ecommerce brands

AI-first help desk that resolves tickets, not just sorts them

Free / Open-sourceAgentic customer service platform where teams and AI resolve support together
Free / Open-sourceAgentic customer service platform where teams and AI resolve support together

Agentic AI that resolves customer support end to end
Agentic AI that resolves customer support end to end

The ecommerce AI agent that resolves customer problems end to end
The ecommerce AI agent that resolves customer problems end to end