# bestchat.com vs Convi bestchat.com records 4,860 monthly visits with -76.5% month-over-month growth and Free Trial, Contact for Pricing pricing. Convi records 0 monthly visits with 0% growth and Freemium, Free Trial pricing. | Metric | [bestchat.com](https://openaitools.app/tool/bestchat-com) | [Convi](https://openaitools.app/tool/convi) | | :--- | :--- | :--- | | Website URL | https://bestchat.com | https://conviapp.com | | Categories | AI Chatbot, AI Customer Service, AI Sales Assistant, AI Lead Generation | AI Copilot, AI Sales Assistant, AI Customer Service, AI Chatbot | | Pricing Model | Free Trial, Contact for Pricing | Freemium, Free Trial | | Monthly Visits | 4,860 | 0 | | MoM Growth Rate | -76.5% | 0% | | Primary Market | United States | Global | | Direct Visits | 1,925 | 0 | | Review Score | 4.1 | 4.2 | | Saved Count | 0 | 0 | | Supported Platforms | Website | Website | ## bestchat.com bestchat.com is a customer service and sales engagement platform built with online stores in mind. Its core premise is that shoppers ask questions at every stage of the buying journey, and that handling those moments quickly turns conversations into revenue. The product pairs conventional live chat with SmartBot, an AI assistant that works alongside human agents rather than replacing the inbox entirely. SmartBot handles the repetitive parts of e-commerce support: qualifying incoming prospects, making personalized product recommendations, confirming order and delivery status in real time, and answering return or exchange policy questions in detail. Because these tasks account for a large share of pre-sales and after-sales volume, the platform claims a substantial reduction in average agent handling time, freeing people for higher-value conversations. Deployment is aimed at store owners rather than developers. Connectors cover Shopify, Wix and WordPress, while social and messaging channels such as Facebook, Instagram, WhatsApp, Line and email can be brought together in one window of contact. Multilingual support and customizable chat widgets let stores serve international customers, and a dashboard with charts and data views gives owners visibility into customer behavior. Bitcloud Technology Inc. operates the product, with a free trial as the entry point and team pricing on request. **Pricing & Plans:** Free trial available, with larger team and volume plans priced on request (Contact for Pricing). Exact plan tiers and limits are not published on the homepage. - **Live chat with a unified inbox:** Bring website, social and email conversations together so agents answer everything from one workspace instead of switching apps. - **SmartBot AI assistant:** Automates lead qualification, personalized product recommendations and after-sales answers so routine questions are resolved without an agent. - **Order tracking and returns:** Gives shoppers real-time delivery status updates and instant, detailed answers about return and exchange policies. - **E-commerce integrations:** Purpose-built connectors for Shopify, Wix and WordPress, with social and messaging channels including Facebook, Instagram, WhatsApp and Line. - **Analytics dashboard:** Charts and data views on customer behavior and conversation volume to support decisions about staffing, offers and store optimization. **Strengths:** Built specifically for e-commerce workflows rather than generic support desks; SmartBot automates lead qualification, product suggestions and order status answers; Native connectors for Shopify, Wix and WordPress plus major social messaging channels; Multilingual interface and widget support for international stores **Limitations:** Detailed plan tiers and prices are not published, requiring a sales conversation; The strongest benefit assumes you run an online store, so it is a poor fit for offline-only businesses; Advanced analytics value depends on the depth of data your store integration shares [Profile (Markdown)](https://openaitools.app/tool/bestchat-com.md) ## Convi Convi positions itself as a single AI commerce layer for Shopify stores. Rather than bolting a chatbot onto a helpdesk, it runs one assistant across the storefront, email and messaging channels, and it shares the same product catalog and order tools everywhere. Merchants install the app from the Shopify App Store, connect a store, and the Shopping Assistant begins recommending products while the Support Assistant handles routine questions. A third assistant, Insights, continuously converts conversations into structured data so the merchant can see what shoppers ask about and where the funnel leaks. The product is deliberately built for stores that face procurement and security review. Convi publishes a Data Processing Agreement it will countersign, states that the merchant is the controller and Convi the processor, maps its obligations to GDPR, UK GDPR and Swiss FADP, publicly lists every subprocessor and applies the EU Standard Contractual Clauses for transfers. Order and subscription actions are tied to the shopper identity that Shopify verified, which avoids the common failure mode of an assistant acting on the wrong account. For measurement, Convi reports a median 96.9% of conversations resolved without a handover across its 15 highest-volume stores measured in September 2026, based on 40,780 conversations, and an average response time under 5 seconds. It also surfaces assisted revenue, AOV lift and Convi's share of store orders in a Revenue tab. These are vendor-reported numbers, so treat them as directional. Commercial terms start with a 7-day free trial and no credit card, with free-to-start access and custom business and enterprise plans. **Pricing & Plans:** Free to start, with a 7-day free trial and no credit card required. Convi also lists Business and Enterprise tiers that are quoted directly by the Convi team for larger or higher-volume stores. Exact prices are not published on the homepage. - **Shopping Assistant:** A storefront assistant that understands shopper intent and recommends the right product from your catalog, helping convert browsing into purchases. - **Support Assistant:** Resolves customer inquiries instantly in your brand voice, day or night and in any language, aiming to close conversations without a human handover. - **Insights Assistant:** Turns every customer interaction into actionable data so you can see trends, spot gaps and improve performance continuously. - **Verified Order and Cart Actions:** Order changes and subscription actions are bound to the shopper that Shopify itself verified, and someone else's order is reported as not found rather than refused. - **Headless API and Multi-Channel:** A key-authenticated API runs the same assistant, search and attribution on Hydrogen, Next.js or custom frontends, while email and WhatsApp, Instagram and Messenger channels share the same catalog. - **Revenue Attribution:** A Revenue tab shows assisted revenue, AOV lift against your store-wide average, the visit-to-sale funnel and Convi's share of store orders, exportable as CSV. **Strengths:** One app covers sales, support and analytics instead of stitching together separate tools; Instant multilingual responses and product recommendations aimed at reducing cart abandonment; Strong documented compliance posture including a countersignable DPA, GDPR/UK GDPR/FADP alignment and a public subprocessor list; Verified shopper actions help prevent the assistant from acting on the wrong order **Limitations:** Requires a Shopify store to use the storefront widget and app features; Advanced requirements like headless API, DPA countersigning and revenue attribution matter mostly to larger stores; Business/enterprise tiers are custom-quoted, so exact costs need a sales conversation; Deeper setup (custom storefronts, multi-channel) takes more effort than a one-click install [Profile (Markdown)](https://openaitools.app/tool/convi.md) ## Frequently Asked Questions ### How do bestchat.com and Convi compare in monthly traffic? bestchat.com has 4,860 monthly visits, while Convi has 0. Traffic estimates describe audience size, not product quality. ### How do their growth rates compare? bestchat.com has a month-over-month growth rate of -76.5%; Convi has 0%. ### How does pricing compare? bestchat.com: Free Trial, Contact for Pricing. Free trial available, with larger team and volume plans priced on request (Contact for Pricing). Exact plan tiers and limits are not published on the homepage. Convi: Freemium, Free Trial. Free to start, with a 7-day free trial and no credit card required. Convi also lists Business and Enterprise tiers that are quoted directly by the Convi team for larger or higher-volume stores. Exact prices are not published on the homepage. ## Alternatives | # | Tool Name | Monthly Visits | MoM Growth Rate | Pricing Model | Summary | Profile (Markdown) | | :--- | :--- | :--- | :--- | :--- | :--- | :--- | | 1 | [tawk.to](https://openaitools.app/tool/abdul-malik-ibrahim-jaber-hassan) | 5,726,823 | -1.5% | Freemium | Free live chat, inbox and AI helpdesk for your website | [.md](https://openaitools.app/tool/abdul-malik-ibrahim-jaber-hassan.md) | | 2 | [Intercom](https://openaitools.app/tool/intercom-help) | 2,764,543 | -5.8% | Free Trial, Paid | AI-first customer service platform with a native AI agent for every conversation | [.md](https://openaitools.app/tool/intercom-help.md) | | 3 | [Gorgias](https://openaitools.app/tool/gorgias) | 2,660,498 | +2.4% | Contact for Pricing | Conversational AI and helpdesk built for ecommerce brands | [.md](https://openaitools.app/tool/gorgias.md) | | 4 | [Respond.io](https://openaitools.app/tool/respond-io) | 1,606,802 | -8.7% | Freemium | AI-powered customer conversation platform for B2C messaging at scale | [.md](https://openaitools.app/tool/respond-io.md) | | 5 | [Chaport](https://openaitools.app/tool/chaport-com) | 1,458,924 | +130.1% | Freemium | All-in-one customer messaging for live chat, chatbots, and self-service | [.md](https://openaitools.app/tool/chaport-com.md) | | 6 | [Crisp](https://openaitools.app/tool/crisp-chat) | 1,408,646 | +1.5% | Free Trial, Paid, Contact for Pricing, Free | AI-first customer support platform with a shared inbox built in | [.md](https://openaitools.app/tool/crisp-chat.md) | | 7 | [Tidio](https://openaitools.app/tool/tidio) | 527,313 | -6.4% | Freemium | AI customer service that answers instantly and turns chats into revenue | [.md](https://openaitools.app/tool/tidio.md) | | 8 | [Re:amaze](https://openaitools.app/tool/reamaze-com) | 455,787 | +3.6% | Free Trial, Paid, Contact for Pricing | AI-powered shared inbox, live chat, and helpdesk for online businesses | [.md](https://openaitools.app/tool/reamaze-com.md) | | 9 | [Jarvis AI](https://openaitools.app/tool/jarvis-ai) | 288,425 | -3.8% | Freemium | AI agents that answer, quote and take orders across every messaging channel | [.md](https://openaitools.app/tool/jarvis-ai.md) | | 10 | [SaleWisely](https://openaitools.app/tool/salewisely) | 187,721 | -69% | Freemium, Contact for Pricing | SaleWisely is a free-to-use omnichannel sales and customer service platform that unifies WhatsApp, social messaging, email and live chat into one AI-assisted shared inbox. | [.md](https://openaitools.app/tool/salewisely.md) | --- Source: https://openaitools.app/compare/bestchat-com-vs-convi More Markdown: [Categories](https://openaitools.app/categories.md) · [Traffic rankings](https://openaitools.app/rankings.md) · [llms.txt](https://openaitools.app/llms.txt)