# bestchat.com vs Permut

bestchat.com records 4,860 monthly visits with -76.5% month-over-month growth and Free Trial, Contact for Pricing pricing. Permut records 3,105 monthly visits with +65.5% growth and Freemium pricing.

| Metric | [bestchat.com](https://openaitools.app/tool/bestchat-com) | [Permut](https://openaitools.app/tool/permut) |
| :--- | :--- | :--- |
| Website URL | https://bestchat.com | https://permut.com |
| Categories | AI Chatbot, AI Customer Service, AI Sales Assistant, AI Lead Generation | AI Agent, AI Customer Service, AI Chatbot, AI Assistant |
| Pricing Model | Free Trial, Contact for Pricing | Freemium |
| Monthly Visits | 4,860 | 3,105 |
| MoM Growth Rate | -76.5% | +65.5% |
| Primary Market | United States | Spain |
| Direct Visits | 1,925 | 1,252 |
| Review Score | 4.1 | 4.2 |
| Saved Count | 0 | 0 |
| Supported Platforms | Website | Website |

## bestchat.com

bestchat.com is a customer service and sales engagement platform built with online stores in mind. Its core premise is that shoppers ask questions at every stage of the buying journey, and that handling those moments quickly turns conversations into revenue. The product pairs conventional live chat with SmartBot, an AI assistant that works alongside human agents rather than replacing the inbox entirely.

SmartBot handles the repetitive parts of e-commerce support: qualifying incoming prospects, making personalized product recommendations, confirming order and delivery status in real time, and answering return or exchange policy questions in detail. Because these tasks account for a large share of pre-sales and after-sales volume, the platform claims a substantial reduction in average agent handling time, freeing people for higher-value conversations.

Deployment is aimed at store owners rather than developers. Connectors cover Shopify, Wix and WordPress, while social and messaging channels such as Facebook, Instagram, WhatsApp, Line and email can be brought together in one window of contact. Multilingual support and customizable chat widgets let stores serve international customers, and a dashboard with charts and data views gives owners visibility into customer behavior. Bitcloud Technology Inc. operates the product, with a free trial as the entry point and team pricing on request.

**Pricing & Plans:** Free trial available, with larger team and volume plans priced on request (Contact for Pricing). Exact plan tiers and limits are not published on the homepage.

- **Live chat with a unified inbox:** Bring website, social and email conversations together so agents answer everything from one workspace instead of switching apps.
- **SmartBot AI assistant:** Automates lead qualification, personalized product recommendations and after-sales answers so routine questions are resolved without an agent.
- **Order tracking and returns:** Gives shoppers real-time delivery status updates and instant, detailed answers about return and exchange policies.
- **E-commerce integrations:** Purpose-built connectors for Shopify, Wix and WordPress, with social and messaging channels including Facebook, Instagram, WhatsApp and Line.
- **Analytics dashboard:** Charts and data views on customer behavior and conversation volume to support decisions about staffing, offers and store optimization.

**Strengths:** Built specifically for e-commerce workflows rather than generic support desks; SmartBot automates lead qualification, product suggestions and order status answers; Native connectors for Shopify, Wix and WordPress plus major social messaging channels; Multilingual interface and widget support for international stores

**Limitations:** Detailed plan tiers and prices are not published, requiring a sales conversation; The strongest benefit assumes you run an online store, so it is a poor fit for offline-only businesses; Advanced analytics value depends on the depth of data your store integration shares

[Profile (Markdown)](https://openaitools.app/tool/bestchat-com.md)

## Permut

Permut is positioned as an operating system for building and running AI agents at scale in ecommerce. Agents are configured with natural-language instructions, business rules and real workflows, then deployed through trigger events and webhooks, goals, conditions and actions. The same agent runs on your website, web app, WhatsApp, Instagram and email so customers get a consistent experience regardless of channel.

The platform places heavy emphasis on control. You can define guardrails around tone, resolution priorities and data protection, monitor live conversations, and adjust behaviour as you learn. Permut then turns every interaction into structured insight about intent, friction and revenue opportunity, giving teams a feedback loop they can act on rather than a black box.

Permut markets itself on measurable outcomes. Published customer stories cite a 43% resolution rate with a mobility brand, +20% CSAT with a property company, over 1,000 qualified leads for a telecom client, a 74% resolution rate in the first week with a retail brand, and more than 500 hours per month saved for a streetwear label. An optional outbound add-on lets brands send proactive marketing and utility messages, billed per outbound conversation.

**Pricing & Plans:** Per-conversation plans. One credit equals one inbound conversation. Business covers 400 inbound conversations/month at €310/mo billed yearly; Growth covers 1,400 at €790/mo; Custom is tailored for higher volume. Yearly billing saves 20%. Outbound add-on billed at €0.05 (marketing) and €0.025 (utility) per conversation. Book-a-demo sales model.

- **Brand-aligned agent setup:** Describe brand tone, business rules and resolution priorities in plain language, then let the agent apply them consistently across every reply.
- **Visual workflow builder:** Trigger events or webhooks, define goals, evaluate conditions and execute automations with a no-code logic layer on top of the conversation.
- **Omnichannel deployment:** Run one agent across website widget, web app, WhatsApp, Instagram and email, connected to your existing stack through webhooks and MCP.
- **Visibility and control:** Monitor live conversations, apply guardrails and tune behaviour over time, with full transparency into what the agent is doing.
- **Insight analytics:** Every interaction is transformed into structured data about intent, friction and revenue opportunities, so support becomes a growth signal.

**Strengths:** Agents are designed specifically for ecommerce jobs like order tracking, returns and cancellations; Runs on web, WhatsApp, Instagram and email from a single agent definition; Guardrails and monitoring keep brand voice and data protection under control; Turns every conversation into structured insight on intent and revenue

**Limitations:** Pricing is in credits (one credit = one inbound conversation), which can be hard to map to headcount budgets up front; Small brands with very low conversation volume may not use the included credits fully; Higher-tier governance features like multi-account and version control are gated to top plans

[Profile (Markdown)](https://openaitools.app/tool/permut.md)

## Frequently Asked Questions

### How do bestchat.com and Permut compare in monthly traffic?

bestchat.com has 4,860 monthly visits, while Permut has 3,105. Traffic estimates describe audience size, not product quality.

### How do their growth rates compare?

bestchat.com has a month-over-month growth rate of -76.5%; Permut has +65.5%.

### How does pricing compare?

bestchat.com: Free Trial, Contact for Pricing. Free trial available, with larger team and volume plans priced on request (Contact for Pricing). Exact plan tiers and limits are not published on the homepage. Permut: Freemium. Per-conversation plans. One credit equals one inbound conversation. Business covers 400 inbound conversations/month at €310/mo billed yearly; Growth covers 1,400 at €790/mo; Custom is tailored for higher volume. Yearly billing saves 20%. Outbound add-on billed at €0.05 (marketing) and €0.025 (utility) per conversation. Book-a-demo sales model.

## Alternatives

| # | Tool Name | Monthly Visits | MoM Growth Rate | Pricing Model | Summary | Profile (Markdown) |
| :--- | :--- | :--- | :--- | :--- | :--- | :--- |
| 1 | [tawk.to](https://openaitools.app/tool/abdul-malik-ibrahim-jaber-hassan) | 5,726,823 | -1.5% | Freemium | Free live chat, inbox and AI helpdesk for your website | [.md](https://openaitools.app/tool/abdul-malik-ibrahim-jaber-hassan.md) |
| 2 | [Intercom](https://openaitools.app/tool/intercom-com) | 4,471,110 | +2.7% | Free Trial, Paid | AI-first customer service with a natively integrated AI agent | [.md](https://openaitools.app/tool/intercom-com.md) |
| 3 | [Intercom](https://openaitools.app/tool/intercom-help) | 2,764,543 | -5.8% | Free Trial, Paid | AI-first customer service platform with a native AI agent for every conversation | [.md](https://openaitools.app/tool/intercom-help.md) |
| 4 | [Gorgias](https://openaitools.app/tool/gorgias) | 2,660,498 | +2.4% | Contact for Pricing | Conversational AI and helpdesk built for ecommerce brands | [.md](https://openaitools.app/tool/gorgias.md) |
| 5 | [Respond.io](https://openaitools.app/tool/respond-io) | 1,606,802 | -8.7% | Freemium | AI-powered customer conversation platform for B2C messaging at scale | [.md](https://openaitools.app/tool/respond-io.md) |
| 6 | [Chaport](https://openaitools.app/tool/chaport-com) | 1,458,924 | +130.1% | Freemium | All-in-one customer messaging for live chat, chatbots, and self-service | [.md](https://openaitools.app/tool/chaport-com.md) |
| 7 | [Crisp](https://openaitools.app/tool/crisp-chat) | 1,408,646 | +1.5% | Free Trial, Paid, Contact for Pricing, Free | AI-first customer support platform with a shared inbox built in | [.md](https://openaitools.app/tool/crisp-chat.md) |
| 8 | [Tidio](https://openaitools.app/tool/tidio) | 527,313 | -6.4% | Freemium | AI customer service that answers instantly and turns chats into revenue | [.md](https://openaitools.app/tool/tidio.md) |
| 9 | [Re:amaze](https://openaitools.app/tool/reamaze-com) | 455,787 | +3.6% | Free Trial, Paid, Contact for Pricing | AI-powered shared inbox, live chat, and helpdesk for online businesses | [.md](https://openaitools.app/tool/reamaze-com.md) |
| 10 | [Richpanel](https://openaitools.app/tool/richpanel) | 384,348 | -9% | Free Trial, Contact for Pricing | AI support agent plus helpdesk built for ecommerce brands | [.md](https://openaitools.app/tool/richpanel.md) |

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Source: https://openaitools.app/compare/bestchat-com-vs-permut

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