# Cast.app vs Salesforce Agentforce (formerly Einstein)

Cast.app records 5,287 monthly visits with -7% month-over-month growth and Contact for Pricing pricing. Salesforce Agentforce (formerly Einstein) records 111,910,743 monthly visits with +2.2% growth and Freemium pricing.

| Metric | [Cast.app](https://openaitools.app/tool/cast-app) | [Salesforce Agentforce (formerly Einstein)](https://openaitools.app/tool/salesforce-einstein) |
| :--- | :--- | :--- |
| Website URL | https://cast.app | https://www.salesforce.com/agentforce/ |
| Categories | AI Agent, AI Customer Service, AI Sales Assistant, AI Presentation Generator | AI App Builder, AI Developer Tools, AI CRM, No-Code&Low-Code |
| Pricing Model | Contact for Pricing | Freemium |
| Monthly Visits | 5,287 | 111,910,743 |
| MoM Growth Rate | -7% | +2.2% |
| Primary Market | United States | United States |
| Direct Visits | 2,079 | 60,741,009 |
| Review Score | 4.2 | 4.4 |
| Saved Count | 2 | 20 |
| Supported Platforms | Website | Website |

## Cast.app

Cast.app describes itself as neither a CRM nor a CS platform but the autopilot layer that makes an existing stack customer-facing. It reads from Salesforce, HubSpot, Gainsight, Totango and similar systems, then generates and presents AI-delivered experiences at the account and contact level — business reviews, onboarding flows, adoption nudges, churn-prevention outreach and referral asks — without your team building each one by hand. The company says the agents are grounded per contact and per account at runtime, based on 2.2 million minutes of anonymised customer-success conversations shared by enterprise partners, and that customer data is never used to train their models.

Delivery covers several channels so a single system can serve very different audiences: executives reached by inbox, users engaged in-app, partners met in chat, and CSM-led reviews that a human shares and walks through. Presentations can be embedded in a web app, mobile app, portal or dashboard with a couple of lines of code, and the spoken output supports 17 languages including English variants, French, Portuguese, Spanish, Italian, German, Dutch, Danish, Japanese, Hindi, Simplified and Traditional Chinese, Turkish, Korean and Bahasa Indonesia.

The reference customers are enterprise-scale. Ruckus reports scaling coverage without adding headcount; a Pure Storage leader cites a $1.6M annual bottom-line contribution and 30× ROI; CDK Global, Cloudera and HPE GreenLake use Cast as a component of digital customer-success strategy. HPE's own C-level customers rated a Cast-generated GreenLake business review 9 out of 10 for value.

**Pricing & Plans:** Paid, priced based on the number of customer accounts you cover. Cast.app does not publish a public price list; the sales process is demo-led and quotes are given after a scoping conversation. Book a demo through the site to get pricing for your account base.

- **AI-presented business reviews:** Every account gets a personalised review generated and delivered at scale, with an AI presenter that answers follow-up questions live from grounded data.
- **Lifecycle agents:** Orchestrated AI agents cover onboarding, adoption, retention, expansion and feedback so the whole post-sales journey is automated rather than just one touchpoint.
- **Multiple delivery channels:** Inbox, in-app, chat and CSM-led reviews let you reach executives, power users, partners and indirect customers with the right format for each.
- **Stack-grounded data:** Cast connects to Salesforce, HubSpot, Gainsight, Totango and similar systems and grounds every answer per contact and per account at runtime.
- **Seventeen spoken languages:** Presentations are delivered in 17 languages, including regional English variants, so global books of business get native-language coverage without extra effort.

**Strengths:** Extends existing CRM, CS and support investments instead of replacing them; Proven at enterprise scale with published customer metrics and testimonials; 17 spoken languages with no extra delivery effort per market; Answers are grounded per account and contact rather than pulled from a generic knowledge base

**Limitations:** No public pricing — you must go through a demo and scoping process; Best value at enterprise account volumes rather than very small books; Requires reasonably clean data in your existing CRM or CS system to work well

[Profile (Markdown)](https://openaitools.app/tool/cast-app.md)

## Salesforce Agentforce (formerly Einstein)

Originally launched as Salesforce Einstein for predictive CRM scoring and later Einstein Copilot for conversational assistance, Salesforce's flagship AI platform is now led by Agentforce. Built natively into the Salesforce Platform and grounded in unified enterprise data via Data 360 (formerly Data Cloud), Agentforce moves beyond rigid decision-tree chatbots and passive text generators to deploy autonomous AI agents capable of reasoning through multi-step problems and executing real business actions around the clock.

At the core of the platform is the Atlas Reasoning Engine, which evaluates incoming customer requests or system triggers, retrieves verified context from CRM records and external APIs, formulates an execution plan, and invokes Salesforce Flows, Apex classes, MuleSoft connectors, or verified Model Context Protocol (MCP) servers. In 2026, Salesforce expanded the platform with Long-Horizon Runtime—enabling agents to pursue multi-day workflows with human-in-the-loop oversight—alongside Multi-Agent Orchestration, Agentforce Voice for natural phone interactions beyond legacy IVR, and Agent Optimizer for real-time observability.

Organizations can launch pre-built role agents in clicks using the low-code Agent Builder or customize deterministic logic with Agent Script. Out-of-the-box roles include Customer Service Agents, autonomous Sales Development Representatives (SDRs) that qualify leads and book meetings, Sales Coaches for interactive deal role-play, Commerce Personal Shoppers, and Employee Coworker agents embedded directly inside Slack and Salesforce clouds.

**Pricing & Plans:** Existing Enterprise+ customers can start free via Salesforce Foundations ($0); usage-based options include Flex Credits at $500 per 100,000 credits ($0.10 per standard action, $0.15 per voice action), $2 per customer conversation, or $2 per Help Agent resolution, while unmetered employee seat add-ons cost $125–$150/user/month and Max (Agentforce 1) Editions start at $550/user/month.

- **Atlas Reasoning Engine & Long-Horizon Runtime:** Deconstructs complex queries into multi-step action plans grounded in Data 360, retaining state across days or weeks to complete multi-touch operational workflows with human escalation guardrails.
- **Low-Code Agent Builder & Agent Script:** Configure custom agents, subagents, natural-language instructions, and deterministic guardrails using existing Salesforce Flows, Prompt Builder templates, Apex code, and MuleSoft APIs.
- **Multi-Agent Orchestration & MCP Interoperability:** Coordinate specialized subagents across departments and connect securely to external enterprise tools through verified Model Context Protocol (MCP) servers from AgentExchange partners.
- **Agentforce Voice & Omnichannel Deployment:** Replace rigid telephone IVR trees with low-latency conversational voice agents alongside unified deployments across web chat, WhatsApp, SMS, mobile apps, and Slack.
- **Pre-Built Role Agents & Agent Optimizer:** Deploy ready-made Service, SDR, Sales Coach, Buyer, and Merchandiser agents out of the box, then monitor resolution accuracy and bottlenecks in near real time with Agent Optimizer.

**Strengths:** Deep native access to Salesforce CRM objects, Flows, Apex logic, MuleSoft integrations, and Data 360 without brittle third-party syncing.; Flexible 2026 billing models let enterprises choose between per-action Flex Credits ($0.10/action), $2 per conversation, $2 per resolution, or unmetered per-user licenses.; Enterprise-grade Einstein Trust Layer enforces zero data retention with external LLM providers, PII masking, and toxicity detection.; Supports open multi-agent interoperability via Model Context Protocol (MCP) and Long-Horizon multi-day task execution.

**Limitations:** Consumption pricing across Flex Credits, Data 360 credits, and seat add-ons is complex to forecast and prevents mixing Flex Credits and Conversation meters in the same org.; Requires clean, well-structured Salesforce CRM and Data 360 governance to avoid inaccurate agent actions.; Full enterprise capabilities carry a steep total cost of ownership, with top-tier Max / Agentforce 1 editions reaching $550 per user per month.

[Profile (Markdown)](https://openaitools.app/tool/salesforce-einstein.md)

## Frequently Asked Questions

### How do Cast.app and Salesforce Agentforce (formerly Einstein) compare in monthly traffic?

Cast.app has 5,287 monthly visits, while Salesforce Agentforce (formerly Einstein) has 111,910,743. Traffic estimates describe audience size, not product quality.

### How do their growth rates compare?

Cast.app has a month-over-month growth rate of -7%; Salesforce Agentforce (formerly Einstein) has +2.2%.

### How does pricing compare?

Cast.app: Contact for Pricing. Paid, priced based on the number of customer accounts you cover. Cast.app does not publish a public price list; the sales process is demo-led and quotes are given after a scoping conversation. Book a demo through the site to get pricing for your account base. Salesforce Agentforce (formerly Einstein): Freemium. Existing Enterprise+ customers can start free via Salesforce Foundations ($0); usage-based options include Flex Credits at $500 per 100,000 credits ($0.10 per standard action, $0.15 per voice action), $2 per customer conversation, or $2 per Help Agent resolution, while unmetered employee seat add-ons cost $125–$150/user/month and Max (Agentforce 1) Editions start at $550/user/month.

## Alternatives

| # | Tool Name | Monthly Visits | MoM Growth Rate | Pricing Model | Summary | Profile (Markdown) |
| :--- | :--- | :--- | :--- | :--- | :--- | :--- |
| 1 | [Zapier](https://openaitools.app/tool/zapier-com) | 5,065,248 | +0.4% | Freemium, Free Trial, Paid | Automate work across thousands of apps — no code required | [.md](https://openaitools.app/tool/zapier-com.md) |
| 2 | [Intercom](https://openaitools.app/tool/intercom-com) | 4,471,110 | +2.7% | Free Trial, Paid | Exceptional customer support and helpdesk workflow automation, but less suited for broad enterprise CRM and sales execution. | [.md](https://openaitools.app/tool/intercom-com.md) |
| 3 | [Gorgias](https://openaitools.app/tool/gorgias) | 2,660,498 | +2.4% | Contact for Pricing | Conversational AI and helpdesk built for ecommerce brands | [.md](https://openaitools.app/tool/gorgias.md) |
| 4 | [Gong – Revenue AI OS](https://openaitools.app/tool/gong-io) | 2,337,769 | +3% | Contact for Pricing | Superior revenue intelligence and call analytics, but specialized for sales insights rather than general agentic workflow automation. | [.md](https://openaitools.app/tool/gong-io.md) |
| 5 | [MindStudio](https://openaitools.app/tool/mindstudio) | 1,793,337 | +14.2% | Contact for Pricing | Visual no-code builder for custom AI agents, but lacks Salesforce's native enterprise data connectors and CRM structure. | [.md](https://openaitools.app/tool/mindstudio.md) |
| 6 | [Attio](https://openaitools.app/tool/attio) | 1,652,928 | -4.2% | Free Trial, Contact for Pricing | Modern customizable CRM with built-in AI agents, but lacks the massive enterprise ecosystem and scale of Salesforce. | [.md](https://openaitools.app/tool/attio.md) |
| 7 | [Seismic](https://openaitools.app/tool/seismic-com) | 1,298,303 | -0.1% | Contact for Pricing | The AI platform for revenue execution | [.md](https://openaitools.app/tool/seismic-com.md) |
| 8 | [Outreach](https://openaitools.app/tool/outreach) | 958,599 | +0.4% | Contact for Pricing | AI agents that work the revenue lifecycle alongside your sellers | [.md](https://openaitools.app/tool/outreach.md) |
| 9 | [Botmaker](https://openaitools.app/tool/botmaker) | 949,155 | -3.4% | Freemium, Contact for Pricing | Build autonomous AI agents for WhatsApp, email, voice, and every channel your customers use. | [.md](https://openaitools.app/tool/botmaker.md) |
| 10 | [Kapture CRM](https://openaitools.app/tool/kapturecrm-com) | 561,153 | -0.7% | Contact for Pricing | AI-powered customer experience platform unifying support, sales, and service | [.md](https://openaitools.app/tool/kapturecrm-com.md) |

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Source: https://openaitools.app/compare/cast-app-vs-salesforce-einstein

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