# Chaport vs EasyNext Support

Chaport records 1,458,924 monthly visits with +130.1% month-over-month growth and Freemium pricing. EasyNext Support records 0 monthly visits with — growth and Free pricing.

| Metric | [Chaport](https://openaitools.app/tool/chaport-com) | [EasyNext Support](https://openaitools.app/tool/easynext-support) |
| :--- | :--- | :--- |
| Website URL | https://www.chaport.com | https://chromewebstore.google.com/detail/easynext-support/gefgabfodgdkpmnkjmjgkgjbfmajkjgi |
| Categories | AI Customer Service, AI Chatbot, AI Knowledge Base, AI Assistant | AI Customer Service, AI CRM, AI Response Generator, AI Summarizer |
| Pricing Model | Freemium | Free |
| Monthly Visits | 1,458,924 | 0 |
| MoM Growth Rate | +130.1% | — |
| Primary Market | Hong Kong SAR China | Global |
| Direct Visits | 1,092,204 | 0 |
| Review Score | 4.3 | 3.2 |
| Saved Count | 3 | 0 |
| Supported Platforms | Website | Browser Extension |

## Chaport

Chaport is an all-in-one customer messaging platform aimed at sales, support, and marketing teams of all sizes, from startups to enterprises. At its core is a customizable live chat widget that can be embedded on a website in minutes, backed by a mobile and desktop app (iOS, Android, Web, Windows, macOS) that keeps every conversation synchronized in real time. Operators can see detailed visitor information, send automatic invitations, use typing insights to read messages before they are sent, and rely on saved replies to answer common questions faster.

Beyond live chat, Chaport adds chatbots and a knowledge base. Chatbots can answer frequent questions, qualify leads, and collect feedback 24/7, even when the team is offline, while an FAQ bot automatically surfaces relevant knowledge base articles inside the chat to encourage self-service. Because the platform is multi-channel, customers can reach the business through live chat, email, Facebook, Telegram, or Viber and receive a reply directly from Chaport, without staff switching between tools.

Chaport emphasizes simplicity and fast setup: trial it without even adding the widget to a website, connect it to a CRM or 4,000+ apps via Zapier, or build custom integrations with the API. Pricing is freemium, with a free tier for getting started and paid plans that unlock more operators, features, and volume, and the platform is trusted by over 100,000 teams.

**Pricing & Plans:** Freemium with a free tier and paid plans. You can start for free and upgrade as your team and volume grow; pricing scales with operators and features. Check the pricing page for current tiers.

- **Live chat widget:** Add a customizable chat widget to your website and talk to customers in real time with detailed visitor info and saved replies.
- **Chatbot automation:** Automate sales and support with chatbots that answer FAQs, qualify leads, and collect feedback 24/7.
- **Multi-channel support:** Handle live chat, email, Facebook, Telegram, and Viber conversations from a single unified workspace.
- **Knowledge base and FAQ bot:** Publish help articles and let a bot suggest relevant content automatically inside the chat.
- **Apps and integrations:** Use iOS, Android, Web, Windows, and macOS apps plus Zapier, API, and CRM integrations to fit your workflow.

**Strengths:** Simple, intuitive interface that requires little training; Combines live chat, chatbots, multi-channel, and knowledge base; Available on all major desktop and mobile platforms; Free tier plus strong integrations and API access

**Limitations:** Advanced automation may be limited compared with dedicated bot platforms; Some features and higher operator counts require paid plans; Deep customization depends on API/Zapier rather than built-in options

[Profile (Markdown)](https://openaitools.app/tool/chaport-com.md)

## EasyNext Support

EasyNext Support is aimed at one specific problem: support agents spend a large share of their day reading long ticket threads and writing replies that say roughly the same things. The extension adds an AI layer to the Zendesk workspace in the browser, letting an agent summarise a thread, ask clarifying questions about the customer's issue and generate a reply without leaving the ticket.

The design choice worth noting is the integration method. Rather than asking you to install a Zendesk app or hand over API credentials, EasyNext Support sits in Chrome and connects through a Google account. The developer states that no data is stored by the extension and that everything happens within the browser, which is the main privacy pitch. The Chrome Web Store disclosure still lists personally identifiable information and user activity as data the extension handles, so teams with strict compliance requirements should read the developer's privacy policy before deploying it broadly.

It is a small, beta-stage tool published by an individual developer and used by only a handful of people at the time of writing. Response quality depends on the model reading the ticket context correctly, and results are only as good as the ticket data you have open. For individual agents or small teams already on Zendesk who want to test AI-assisted replies without procurement or setup overhead, that trade-off is reasonable; for larger organisations it is a trial candidate rather than a settled dependency.

**Pricing & Plans:** Free. The developer states the extension is currently completely free, with no hidden costs or subscriptions and no paid tier advertised.

- **Ticket-aware contextual assistance:** Ask the AI questions directly in the context of the ticket you have open, so suggestions reflect the actual customer conversation rather than generic canned text.
- **Instant thread summarization:** Condense long back-and-forth threads into short summaries that capture what the customer actually needs, with the level of detail adjustable to the situation.
- **AI response drafting:** Produce accurate, context-aware replies in seconds, from a brief acknowledgement to a fuller explanation of the resolution.
- **Tone customisation:** Switch generated replies between formal, friendly and in-between registers so every message matches your brand voice.
- **Conversational follow-ups:** Ask follow-up questions and refine answers across turns, so you can keep digging into a ticket until you have everything needed to reply.

**Strengths:** Free with no subscription or hidden costs; No Zendesk app install or API connection needed, just a Chrome extension and a Google login; Keeps the agent in the ticket while they summarise, draft and ask questions; Tone controls make generated replies easy to match to a brand voice

**Limitations:** The extension is labelled a beta and was last updated in September 2024; Small install base and only a handful of ratings, so it is less proven than mainstream helpdesk add-ons; Designed specifically for Zendesk, so it is not useful to teams on other helpdesk platforms; Requires a Google account connection to operate

[Profile (Markdown)](https://openaitools.app/tool/easynext-support.md)

## Frequently Asked Questions

### How do Chaport and EasyNext Support compare in monthly traffic?

Chaport has 1,458,924 monthly visits, while EasyNext Support has 0. Traffic estimates describe audience size, not product quality.

### How do their growth rates compare?

Chaport has a month-over-month growth rate of +130.1%; EasyNext Support has —.

### How does pricing compare?

Chaport: Freemium. Freemium with a free tier and paid plans. You can start for free and upgrade as your team and volume grow; pricing scales with operators and features. Check the pricing page for current tiers. EasyNext Support: Free. Free. The developer states the extension is currently completely free, with no hidden costs or subscriptions and no paid tier advertised.

## Alternatives

| # | Tool Name | Monthly Visits | MoM Growth Rate | Pricing Model | Summary | Profile (Markdown) |
| :--- | :--- | :--- | :--- | :--- | :--- | :--- |
| 1 | [tawk.to](https://openaitools.app/tool/abdul-malik-ibrahim-jaber-hassan) | 5,726,823 | -1.5% | Freemium | Free live chat, inbox and AI helpdesk for your website | [.md](https://openaitools.app/tool/abdul-malik-ibrahim-jaber-hassan.md) |
| 2 | [Intercom](https://openaitools.app/tool/intercom-com) | 4,471,110 | +2.7% | Free Trial, Paid | AI-first customer service with a natively integrated AI agent | [.md](https://openaitools.app/tool/intercom-com.md) |
| 3 | [Respond.io](https://openaitools.app/tool/respond-io) | 1,606,802 | -8.7% | Freemium | Exceptional for unifying diverse social messaging apps into a single team inbox, but less focused on lightweight website widgets. | [.md](https://openaitools.app/tool/respond-io.md) |
| 4 | [Crisp](https://openaitools.app/tool/crisp-chat) | 1,408,646 | +1.5% | Free Trial, Paid, Contact for Pricing, Free | AI-first customer support platform with a shared inbox built in | [.md](https://openaitools.app/tool/crisp-chat.md) |
| 5 | [Tidio](https://openaitools.app/tool/tidio) | 527,313 | -6.4% | Freemium | Excellent built-in AI chatbots trained on business data, though pricing scales quickly as visitor volume increases. | [.md](https://openaitools.app/tool/tidio.md) |
| 6 | [Callbell](https://openaitools.app/tool/callbell) | 487,975 | -24% | Freemium, Free Trial, Paid, Contact for Pricing | One shared inbox for WhatsApp, Instagram, Messenger, Telegram and web chat — with AI agents on top. | [.md](https://openaitools.app/tool/callbell.md) |
| 7 | [Re:amaze](https://openaitools.app/tool/reamaze-com) | 455,787 | +3.6% | Free Trial, Paid, Contact for Pricing | Combines live chat, helpdesk ticketing, and FAQ knowledge bases tightly with e-commerce platforms like Shopify and WooCommerce. | [.md](https://openaitools.app/tool/reamaze-com.md) |
| 8 | [Kayako](https://openaitools.app/tool/kayako) | 168,212 | +2.3% | Contact for Pricing | AI-first help desk that resolves tickets, not just sorts them | [.md](https://openaitools.app/tool/kayako.md) |
| 9 | [Responso](https://openaitools.app/tool/responso) | 149,125 | +4.4% | Freemium, Free Trial | AI helpdesk that unifies every e-commerce customer message in one inbox | [.md](https://openaitools.app/tool/responso.md) |
| 10 | [BoldDesk](https://openaitools.app/tool/bolddesk) | 124,232 | -15.6% | Free Trial, Contact for Pricing | A comprehensive helpdesk and ticketing platform built for structured customer support, though less lightweight for instant live chat deployment. | [.md](https://openaitools.app/tool/bolddesk.md) |

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Source: https://openaitools.app/compare/chaport-com-vs-easynext-support

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