# Chaport vs Kotae

Chaport records 1,458,924 monthly visits with +130.1% month-over-month growth and Freemium pricing. Kotae records 1,149 monthly visits with -77.5% growth and Free Trial, Paid pricing.

| Metric | [Chaport](https://openaitools.app/tool/chaport-com) | [Kotae](https://openaitools.app/tool/kotae) |
| :--- | :--- | :--- |
| Website URL | https://www.chaport.com | https://kotae.ai |
| Categories | AI Customer Service, AI Chatbot, AI Knowledge Base, AI Assistant | AI Chatbot, AI Lead Generation, AI Customer Service, No-Code&Low-Code |
| Pricing Model | Freemium | Free Trial, Paid |
| Monthly Visits | 1,458,924 | 1,149 |
| MoM Growth Rate | +130.1% | -77.5% |
| Primary Market | Hong Kong SAR China | United States |
| Direct Visits | 1,092,204 | 454 |
| Review Score | 4.3 | 4 |
| Saved Count | 3 | 0 |
| Supported Platforms | Website | Website |

## Chaport

Chaport is an all-in-one customer messaging platform aimed at sales, support, and marketing teams of all sizes, from startups to enterprises. At its core is a customizable live chat widget that can be embedded on a website in minutes, backed by a mobile and desktop app (iOS, Android, Web, Windows, macOS) that keeps every conversation synchronized in real time. Operators can see detailed visitor information, send automatic invitations, use typing insights to read messages before they are sent, and rely on saved replies to answer common questions faster.

Beyond live chat, Chaport adds chatbots and a knowledge base. Chatbots can answer frequent questions, qualify leads, and collect feedback 24/7, even when the team is offline, while an FAQ bot automatically surfaces relevant knowledge base articles inside the chat to encourage self-service. Because the platform is multi-channel, customers can reach the business through live chat, email, Facebook, Telegram, or Viber and receive a reply directly from Chaport, without staff switching between tools.

Chaport emphasizes simplicity and fast setup: trial it without even adding the widget to a website, connect it to a CRM or 4,000+ apps via Zapier, or build custom integrations with the API. Pricing is freemium, with a free tier for getting started and paid plans that unlock more operators, features, and volume, and the platform is trusted by over 100,000 teams.

**Pricing & Plans:** Freemium with a free tier and paid plans. You can start for free and upgrade as your team and volume grow; pricing scales with operators and features. Check the pricing page for current tiers.

- **Live chat widget:** Add a customizable chat widget to your website and talk to customers in real time with detailed visitor info and saved replies.
- **Chatbot automation:** Automate sales and support with chatbots that answer FAQs, qualify leads, and collect feedback 24/7.
- **Multi-channel support:** Handle live chat, email, Facebook, Telegram, and Viber conversations from a single unified workspace.
- **Knowledge base and FAQ bot:** Publish help articles and let a bot suggest relevant content automatically inside the chat.
- **Apps and integrations:** Use iOS, Android, Web, Windows, and macOS apps plus Zapier, API, and CRM integrations to fit your workflow.

**Strengths:** Simple, intuitive interface that requires little training; Combines live chat, chatbots, multi-channel, and knowledge base; Available on all major desktop and mobile platforms; Free tier plus strong integrations and API access

**Limitations:** Advanced automation may be limited compared with dedicated bot platforms; Some features and higher operator counts require paid plans; Deep customization depends on API/Zapier rather than built-in options

[Profile (Markdown)](https://openaitools.app/tool/chaport-com.md)

## Kotae

Kotae targets a specific gap: small and growing businesses that receive a steady stream of customer questions but have no support desk, no ticketing tool, and no staff to monitor a live chat queue. Instead of bolting AI onto a heavyweight help desk, Kotae acts as the first line of response directly on the website, handling repetitive FAQ traffic and surfacing what customers keep asking about.

Setup follows a three-step flow. You train the bot on your website pages and document uploads, style its role, personality, language, and tone so answers match your brand, then publish the widget to your site. Analytics reveal recurring question trends, and escalation rules notify you when a conversation needs a human — with a lead-capture form available on higher tiers so interested visitors become contacts rather than missed traffic.

Extensibility comes through integrations and MCP support, letting teams connect Facebook Messenger, APIs, or custom workflows. Pricing is transparent and self-serve with a 30-day free trial, moving up through Starter, Pro, and Pro + Voice plans that add real-time voice chat, with an Enterprise tier for larger volumes and custom requirements.

**Pricing & Plans:** Free 30-day trial. Self-serve monthly or annual plans: Starter $19/mo ($12.90/mo billed annually, 1,000 answers/month), Pro $37/mo ($24.90/mo billed annually, 4,000 answers/month), Pro + Voice $149/mo ($99/mo billed annually, 8,000 answers/month, real-time voice chat). Enterprise pricing on request.

- **Train on your own content:** Ingest your website pages and uploaded files so answers reflect your actual products, policies, and services rather than generic model knowledge.
- **Brand voice controls:** Adjust the bot's role, personality, language, and wording so conversations sound like your business, including multi-language support.
- **Analytics on customer questions:** See the trends hiding in incoming inquiries to learn what customers care about and which gaps your content should close.
- **Escalation notifications:** Route conversations that need a human to you automatically, so urgent or complex requests never sit unanswered in a queue.
- **Lead capture and integrations:** Collect visitor contact details with built-in forms and extend reach through Facebook Messenger, APIs, and MCP-based custom workflows.

**Strengths:** Self-serve 30-day trial with transparent published pricing; Training flow is three steps and needs no engineering work; Escalation alerts keep humans in the loop for difficult conversations; Analytics surface real customer question trends

**Limitations:** Answer quotas on lower plans can be tight for busy support volumes; No dedicated ticketing inbox — it complements rather than replaces a help desk; Real-time voice requires the most expensive self-serve tier

[Profile (Markdown)](https://openaitools.app/tool/kotae.md)

## Frequently Asked Questions

### How do Chaport and Kotae compare in monthly traffic?

Chaport has 1,458,924 monthly visits, while Kotae has 1,149. Traffic estimates describe audience size, not product quality.

### How do their growth rates compare?

Chaport has a month-over-month growth rate of +130.1%; Kotae has -77.5%.

### How does pricing compare?

Chaport: Freemium. Freemium with a free tier and paid plans. You can start for free and upgrade as your team and volume grow; pricing scales with operators and features. Check the pricing page for current tiers. Kotae: Free Trial, Paid. Free 30-day trial. Self-serve monthly or annual plans: Starter $19/mo ($12.90/mo billed annually, 1,000 answers/month), Pro $37/mo ($24.90/mo billed annually, 4,000 answers/month), Pro + Voice $149/mo ($99/mo billed annually, 8,000 answers/month, real-time voice chat). Enterprise pricing on request.

## Alternatives

| # | Tool Name | Monthly Visits | MoM Growth Rate | Pricing Model | Summary | Profile (Markdown) |
| :--- | :--- | :--- | :--- | :--- | :--- | :--- |
| 1 | [tawk.to](https://openaitools.app/tool/abdul-malik-ibrahim-jaber-hassan) | 5,726,823 | -1.5% | Freemium | Free live chat, inbox and AI helpdesk for your website | [.md](https://openaitools.app/tool/abdul-malik-ibrahim-jaber-hassan.md) |
| 2 | [Intercom](https://openaitools.app/tool/intercom-com) | 4,471,110 | +2.7% | Free Trial, Paid | Far more advanced AI automation features and enterprise helpdesk capabilities, but significantly more expensive than Chaport. | [.md](https://openaitools.app/tool/intercom-com.md) |
| 3 | [Respond.io](https://openaitools.app/tool/respond-io) | 1,606,802 | -8.7% | Freemium | AI-powered customer conversation platform for B2C messaging at scale | [.md](https://openaitools.app/tool/respond-io.md) |
| 4 | [Crisp](https://openaitools.app/tool/crisp-chat) | 1,408,646 | +1.5% | Free Trial, Paid, Contact for Pricing, Free | AI-first customer support platform with a shared inbox built in | [.md](https://openaitools.app/tool/crisp-chat.md) |
| 5 | [Tidio](https://openaitools.app/tool/tidio) | 527,313 | -6.4% | Freemium | AI customer service that answers instantly and turns chats into revenue | [.md](https://openaitools.app/tool/tidio.md) |
| 6 | [Callbell](https://openaitools.app/tool/callbell) | 487,975 | -24% | Freemium, Free Trial, Paid, Contact for Pricing | One shared inbox for WhatsApp, Instagram, Messenger, Telegram and web chat — with AI agents on top. | [.md](https://openaitools.app/tool/callbell.md) |
| 7 | [Re:amaze](https://openaitools.app/tool/reamaze-com) | 455,787 | +3.6% | Free Trial, Paid, Contact for Pricing | Combines live chat, helpdesk ticketing, and FAQ knowledge bases tightly with e-commerce platforms like Shopify and WooCommerce. | [.md](https://openaitools.app/tool/reamaze-com.md) |
| 8 | [BoldDesk](https://openaitools.app/tool/bolddesk) | 124,232 | -15.6% | Free Trial, Contact for Pricing | A comprehensive helpdesk and ticketing platform built for structured customer support, though less lightweight for instant live chat deployment. | [.md](https://openaitools.app/tool/bolddesk.md) |
| 9 | [Landbot AI](https://openaitools.app/tool/landbot-ai) | 91,588 | -28.3% | Freemium, Free Trial, Paid, Contact for Pricing | Build no-code AI agents and chatbots for WhatsApp and your website | [.md](https://openaitools.app/tool/landbot-ai.md) |
| 10 | [Wonderchat](https://openaitools.app/tool/wonderchat) | 78,112 | +15.6% | Free Trial | AI customer service agents plus an AI-native helpdesk with unlimited seats | [.md](https://openaitools.app/tool/wonderchat.md) |

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Source: https://openaitools.app/compare/chaport-com-vs-kotae

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