# Chaport vs Permut

Chaport records 1,458,924 monthly visits with +130.1% month-over-month growth and Freemium pricing. Permut records 3,105 monthly visits with +65.5% growth and Freemium pricing.

| Metric | [Chaport](https://openaitools.app/tool/chaport-com) | [Permut](https://openaitools.app/tool/permut) |
| :--- | :--- | :--- |
| Website URL | https://www.chaport.com | https://permut.com |
| Categories | AI Customer Service, AI Chatbot, AI Knowledge Base, AI Assistant | AI Agent, AI Customer Service, AI Chatbot, AI Assistant |
| Pricing Model | Freemium | Freemium |
| Monthly Visits | 1,458,924 | 3,105 |
| MoM Growth Rate | +130.1% | +65.5% |
| Primary Market | Hong Kong SAR China | Spain |
| Direct Visits | 1,092,204 | 1,252 |
| Review Score | 4.3 | 4.2 |
| Saved Count | 3 | 0 |
| Supported Platforms | Website | Website |

## Chaport

Chaport is an all-in-one customer messaging platform aimed at sales, support, and marketing teams of all sizes, from startups to enterprises. At its core is a customizable live chat widget that can be embedded on a website in minutes, backed by a mobile and desktop app (iOS, Android, Web, Windows, macOS) that keeps every conversation synchronized in real time. Operators can see detailed visitor information, send automatic invitations, use typing insights to read messages before they are sent, and rely on saved replies to answer common questions faster.

Beyond live chat, Chaport adds chatbots and a knowledge base. Chatbots can answer frequent questions, qualify leads, and collect feedback 24/7, even when the team is offline, while an FAQ bot automatically surfaces relevant knowledge base articles inside the chat to encourage self-service. Because the platform is multi-channel, customers can reach the business through live chat, email, Facebook, Telegram, or Viber and receive a reply directly from Chaport, without staff switching between tools.

Chaport emphasizes simplicity and fast setup: trial it without even adding the widget to a website, connect it to a CRM or 4,000+ apps via Zapier, or build custom integrations with the API. Pricing is freemium, with a free tier for getting started and paid plans that unlock more operators, features, and volume, and the platform is trusted by over 100,000 teams.

**Pricing & Plans:** Freemium with a free tier and paid plans. You can start for free and upgrade as your team and volume grow; pricing scales with operators and features. Check the pricing page for current tiers.

- **Live chat widget:** Add a customizable chat widget to your website and talk to customers in real time with detailed visitor info and saved replies.
- **Chatbot automation:** Automate sales and support with chatbots that answer FAQs, qualify leads, and collect feedback 24/7.
- **Multi-channel support:** Handle live chat, email, Facebook, Telegram, and Viber conversations from a single unified workspace.
- **Knowledge base and FAQ bot:** Publish help articles and let a bot suggest relevant content automatically inside the chat.
- **Apps and integrations:** Use iOS, Android, Web, Windows, and macOS apps plus Zapier, API, and CRM integrations to fit your workflow.

**Strengths:** Simple, intuitive interface that requires little training; Combines live chat, chatbots, multi-channel, and knowledge base; Available on all major desktop and mobile platforms; Free tier plus strong integrations and API access

**Limitations:** Advanced automation may be limited compared with dedicated bot platforms; Some features and higher operator counts require paid plans; Deep customization depends on API/Zapier rather than built-in options

[Profile (Markdown)](https://openaitools.app/tool/chaport-com.md)

## Permut

Permut is positioned as an operating system for building and running AI agents at scale in ecommerce. Agents are configured with natural-language instructions, business rules and real workflows, then deployed through trigger events and webhooks, goals, conditions and actions. The same agent runs on your website, web app, WhatsApp, Instagram and email so customers get a consistent experience regardless of channel.

The platform places heavy emphasis on control. You can define guardrails around tone, resolution priorities and data protection, monitor live conversations, and adjust behaviour as you learn. Permut then turns every interaction into structured insight about intent, friction and revenue opportunity, giving teams a feedback loop they can act on rather than a black box.

Permut markets itself on measurable outcomes. Published customer stories cite a 43% resolution rate with a mobility brand, +20% CSAT with a property company, over 1,000 qualified leads for a telecom client, a 74% resolution rate in the first week with a retail brand, and more than 500 hours per month saved for a streetwear label. An optional outbound add-on lets brands send proactive marketing and utility messages, billed per outbound conversation.

**Pricing & Plans:** Per-conversation plans. One credit equals one inbound conversation. Business covers 400 inbound conversations/month at €310/mo billed yearly; Growth covers 1,400 at €790/mo; Custom is tailored for higher volume. Yearly billing saves 20%. Outbound add-on billed at €0.05 (marketing) and €0.025 (utility) per conversation. Book-a-demo sales model.

- **Brand-aligned agent setup:** Describe brand tone, business rules and resolution priorities in plain language, then let the agent apply them consistently across every reply.
- **Visual workflow builder:** Trigger events or webhooks, define goals, evaluate conditions and execute automations with a no-code logic layer on top of the conversation.
- **Omnichannel deployment:** Run one agent across website widget, web app, WhatsApp, Instagram and email, connected to your existing stack through webhooks and MCP.
- **Visibility and control:** Monitor live conversations, apply guardrails and tune behaviour over time, with full transparency into what the agent is doing.
- **Insight analytics:** Every interaction is transformed into structured data about intent, friction and revenue opportunities, so support becomes a growth signal.

**Strengths:** Agents are designed specifically for ecommerce jobs like order tracking, returns and cancellations; Runs on web, WhatsApp, Instagram and email from a single agent definition; Guardrails and monitoring keep brand voice and data protection under control; Turns every conversation into structured insight on intent and revenue

**Limitations:** Pricing is in credits (one credit = one inbound conversation), which can be hard to map to headcount budgets up front; Small brands with very low conversation volume may not use the included credits fully; Higher-tier governance features like multi-account and version control are gated to top plans

[Profile (Markdown)](https://openaitools.app/tool/permut.md)

## Frequently Asked Questions

### How do Chaport and Permut compare in monthly traffic?

Chaport has 1,458,924 monthly visits, while Permut has 3,105. Traffic estimates describe audience size, not product quality.

### How do their growth rates compare?

Chaport has a month-over-month growth rate of +130.1%; Permut has +65.5%.

### How does pricing compare?

Chaport: Freemium. Freemium with a free tier and paid plans. You can start for free and upgrade as your team and volume grow; pricing scales with operators and features. Check the pricing page for current tiers. Permut: Freemium. Per-conversation plans. One credit equals one inbound conversation. Business covers 400 inbound conversations/month at €310/mo billed yearly; Growth covers 1,400 at €790/mo; Custom is tailored for higher volume. Yearly billing saves 20%. Outbound add-on billed at €0.05 (marketing) and €0.025 (utility) per conversation. Book-a-demo sales model.

## Alternatives

| # | Tool Name | Monthly Visits | MoM Growth Rate | Pricing Model | Summary | Profile (Markdown) |
| :--- | :--- | :--- | :--- | :--- | :--- | :--- |
| 1 | [tawk.to](https://openaitools.app/tool/abdul-malik-ibrahim-jaber-hassan) | 5,726,823 | -1.5% | Freemium | Provides very affordable live chat and ticketing features, but features a more traditional interface with less advanced AI automation. | [.md](https://openaitools.app/tool/abdul-malik-ibrahim-jaber-hassan.md) |
| 2 | [Intercom](https://openaitools.app/tool/intercom-com) | 4,471,110 | +2.7% | Free Trial, Paid | AI-first customer service with a natively integrated AI agent | [.md](https://openaitools.app/tool/intercom-com.md) |
| 3 | [Gorgias](https://openaitools.app/tool/gorgias) | 2,660,498 | +2.4% | Contact for Pricing | Conversational AI and helpdesk built for ecommerce brands | [.md](https://openaitools.app/tool/gorgias.md) |
| 4 | [Respond.io](https://openaitools.app/tool/respond-io) | 1,606,802 | -8.7% | Freemium | Exceptional for unifying diverse social messaging apps into a single team inbox, but less focused on lightweight website widgets. | [.md](https://openaitools.app/tool/respond-io.md) |
| 5 | [Crisp](https://openaitools.app/tool/crisp-chat) | 1,408,646 | +1.5% | Free Trial, Paid, Contact for Pricing, Free | Offers a similarly clean omnichannel live chat and shared inbox experience, with robust developer APIs and plugins. | [.md](https://openaitools.app/tool/crisp-chat.md) |
| 6 | [Tidio](https://openaitools.app/tool/tidio) | 527,313 | -6.4% | Freemium | Excellent built-in AI chatbots trained on business data, though pricing scales quickly as visitor volume increases. | [.md](https://openaitools.app/tool/tidio.md) |
| 7 | [Callbell](https://openaitools.app/tool/callbell) | 487,975 | -24% | Freemium, Free Trial, Paid, Contact for Pricing | One shared inbox for WhatsApp, Instagram, Messenger, Telegram and web chat — with AI agents on top. | [.md](https://openaitools.app/tool/callbell.md) |
| 8 | [Re:amaze](https://openaitools.app/tool/reamaze-com) | 455,787 | +3.6% | Free Trial, Paid, Contact for Pricing | Combines live chat, helpdesk ticketing, and FAQ knowledge bases tightly with e-commerce platforms like Shopify and WooCommerce. | [.md](https://openaitools.app/tool/reamaze-com.md) |
| 9 | [Richpanel](https://openaitools.app/tool/richpanel) | 384,348 | -9% | Free Trial, Contact for Pricing | AI support agent plus helpdesk built for ecommerce brands | [.md](https://openaitools.app/tool/richpanel.md) |
| 10 | [Jarvis AI](https://openaitools.app/tool/jarvis-ai) | 288,425 | -3.8% | Freemium | AI agents that answer, quote and take orders across every messaging channel | [.md](https://openaitools.app/tool/jarvis-ai.md) |

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Source: https://openaitools.app/compare/chaport-com-vs-permut

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