# Chaport vs Thena

Chaport records 1,458,924 monthly visits with +130.1% month-over-month growth and Freemium pricing. Thena records 9,781 monthly visits with -29.4% growth and Freemium, Paid, Contact for Pricing pricing.

| Metric | [Chaport](https://openaitools.app/tool/chaport-com) | [Thena](https://openaitools.app/tool/thena) |
| :--- | :--- | :--- |
| Website URL | https://www.chaport.com | https://www.thena.ai |
| Categories | AI Customer Service, AI Chatbot, AI Knowledge Base, AI Assistant | AI Customer Service, AI Assistant, AI Chatbot, AI Response Generator |
| Pricing Model | Freemium | Freemium, Paid, Contact for Pricing |
| Monthly Visits | 1,458,924 | 9,781 |
| MoM Growth Rate | +130.1% | -29.4% |
| Primary Market | Hong Kong SAR China | United States |
| Direct Visits | 1,092,204 | 3,850 |
| Review Score | 4.3 | 4.4 |
| Saved Count | 3 | 0 |
| Supported Platforms | Website | Website |

## Chaport

Chaport is an all-in-one customer messaging platform aimed at sales, support, and marketing teams of all sizes, from startups to enterprises. At its core is a customizable live chat widget that can be embedded on a website in minutes, backed by a mobile and desktop app (iOS, Android, Web, Windows, macOS) that keeps every conversation synchronized in real time. Operators can see detailed visitor information, send automatic invitations, use typing insights to read messages before they are sent, and rely on saved replies to answer common questions faster.

Beyond live chat, Chaport adds chatbots and a knowledge base. Chatbots can answer frequent questions, qualify leads, and collect feedback 24/7, even when the team is offline, while an FAQ bot automatically surfaces relevant knowledge base articles inside the chat to encourage self-service. Because the platform is multi-channel, customers can reach the business through live chat, email, Facebook, Telegram, or Viber and receive a reply directly from Chaport, without staff switching between tools.

Chaport emphasizes simplicity and fast setup: trial it without even adding the widget to a website, connect it to a CRM or 4,000+ apps via Zapier, or build custom integrations with the API. Pricing is freemium, with a free tier for getting started and paid plans that unlock more operators, features, and volume, and the platform is trusted by over 100,000 teams.

**Pricing & Plans:** Freemium with a free tier and paid plans. You can start for free and upgrade as your team and volume grow; pricing scales with operators and features. Check the pricing page for current tiers.

- **Live chat widget:** Add a customizable chat widget to your website and talk to customers in real time with detailed visitor info and saved replies.
- **Chatbot automation:** Automate sales and support with chatbots that answer FAQs, qualify leads, and collect feedback 24/7.
- **Multi-channel support:** Handle live chat, email, Facebook, Telegram, and Viber conversations from a single unified workspace.
- **Knowledge base and FAQ bot:** Publish help articles and let a bot suggest relevant content automatically inside the chat.
- **Apps and integrations:** Use iOS, Android, Web, Windows, and macOS apps plus Zapier, API, and CRM integrations to fit your workflow.

**Strengths:** Simple, intuitive interface that requires little training; Combines live chat, chatbots, multi-channel, and knowledge base; Available on all major desktop and mobile platforms; Free tier plus strong integrations and API access

**Limitations:** Advanced automation may be limited compared with dedicated bot platforms; Some features and higher operator counts require paid plans; Deep customization depends on API/Zapier rather than built-in options

[Profile (Markdown)](https://openaitools.app/tool/chaport-com.md)

## Thena

Thena is a customer support platform designed specifically for B2B SaaS rather than consumer e-commerce. B2B conversations scatter across Slack Connect channels, email threads and in-app chat, and Thena's core idea is to collapse that sprawl into a single tracked ticket queue. Tickets are detected and managed directly inside Slack with account context attached, so a support engineer never has to switch windows to see who is asking or what plan they are on.

On top of that ticketing layer sits an AI agent system. The agents do not stop at answering questions; they are built to run B2B tasks — provisioning a workspace, handling a renewal, pulling a report, applying ticket fields, creating tickets and escalating when a case needs a person. Around them sit the operational tools a support org expects: auto-triage, groups with custom assignment logic, routing, custom fields, SLA policies, auto-responders, CSAT collection and role-based team boards.

The company rounds this out with knowledge base and blogging features, branded private or public help centers, workflow automation that combines AI with human-checked logic, and integrations into HubSpot, Salesforce and Jira. Pricing is published and per-seat, with a free plan that needs no credit card, a Starter tier at $29 per user per month billed annually, Standard at $79, and an Enterprise tier at $119 that adds custom agent deployments, MS Teams, enterprise APIs and enterprise security features.

**Pricing & Plans:** A free plan is available with no credit card required. Paid tiers are billed annually per user: Starter at $29/user/month (including Slack and email, up to 5 seats and 1,000 tickets/month), Standard at $79/user/month adding AI web chat, AI agent studio, MCP and APIs, and Enterprise at $119/user/month adding AI agent custom deployments, MS Teams, enterprise APIs and enterprise security. A tailored demo is offered for larger rollouts.

- **Slack-Native Support:** Tickets are detected and managed directly inside Slack with full account context, so support teams stay where their customers already are.
- **AI Agents That Take Action:** Purpose-built AI agents respond to customers, apply fields, create tickets, escalate and execute B2B tasks like provisioning, renewals and reporting — outcomes, not just answers.
- **Omni-Channel Ticketing:** Slack, email, web chat, MS Teams, Discord and web forms flow into the same tracked queue, with auto-triage, groups, routing rules and SLA enforcement.
- **Apps and Integrations:** Engineers can connect or build apps so AI agents can read and write to internal systems, APIs and data sources.
- **Multi-Channel Broadcasting:** Share product updates across Slack, Teams and email with audience-targeting per account, then measure reach with broadcast analytics.
- **Support Automation and Insights:** Auto-responders, CSAT surveys, knowledge articles, workflows, custom fields and role-based boards give teams the control to run support as a repeatable process.

**Strengths:** Slack-native ticketing with full account context, unusual among helpdesks; AI agents execute B2B tasks — provisioning, renewals, reporting — not just replies; Published per-seat pricing with a free plan and no credit card required; Omni-channel intake across Slack, email, web chat, MS Teams and Discord

**Limitations:** AI agent studio and unlimited MCP sit at the Standard tier and above, so the entry plan is limited; Free/Starter tiers cap seats and tickets, which can pinch as a team grows; Enterprise agent custom deployments, MS Teams and enterprise APIs require a sales conversation; The value depends on your customers actually using Slack, email or chat rather than a phone desk

[Profile (Markdown)](https://openaitools.app/tool/thena.md)

## Frequently Asked Questions

### How do Chaport and Thena compare in monthly traffic?

Chaport has 1,458,924 monthly visits, while Thena has 9,781. Traffic estimates describe audience size, not product quality.

### How do their growth rates compare?

Chaport has a month-over-month growth rate of +130.1%; Thena has -29.4%.

### How does pricing compare?

Chaport: Freemium. Freemium with a free tier and paid plans. You can start for free and upgrade as your team and volume grow; pricing scales with operators and features. Check the pricing page for current tiers. Thena: Freemium, Paid, Contact for Pricing. A free plan is available with no credit card required. Paid tiers are billed annually per user: Starter at $29/user/month (including Slack and email, up to 5 seats and 1,000 tickets/month), Standard at $79/user/month adding AI web chat, AI agent studio, MCP and APIs, and Enterprise at $119/user/month adding AI agent custom deployments, MS Teams, enterprise APIs and enterprise security. A tailored demo is offered for larger rollouts.

## Alternatives

| # | Tool Name | Monthly Visits | MoM Growth Rate | Pricing Model | Summary | Profile (Markdown) |
| :--- | :--- | :--- | :--- | :--- | :--- | :--- |
| 1 | [tawk.to](https://openaitools.app/tool/abdul-malik-ibrahim-jaber-hassan) | 5,726,823 | -1.5% | Freemium | Free live chat, inbox and AI helpdesk for your website | [.md](https://openaitools.app/tool/abdul-malik-ibrahim-jaber-hassan.md) |
| 2 | [Intercom](https://openaitools.app/tool/intercom-com) | 4,471,110 | +2.7% | Free Trial, Paid | Far more advanced AI automation features and enterprise helpdesk capabilities, but significantly more expensive than Chaport. | [.md](https://openaitools.app/tool/intercom-com.md) |
| 3 | [Intercom](https://openaitools.app/tool/intercom-help) | 2,764,543 | -5.8% | Free Trial, Paid | AI-first customer service platform with a native AI agent for every conversation | [.md](https://openaitools.app/tool/intercom-help.md) |
| 4 | [Respond.io](https://openaitools.app/tool/respond-io) | 1,606,802 | -8.7% | Freemium | Exceptional for unifying diverse social messaging apps into a single team inbox, but less focused on lightweight website widgets. | [.md](https://openaitools.app/tool/respond-io.md) |
| 5 | [Crisp](https://openaitools.app/tool/crisp-chat) | 1,408,646 | +1.5% | Free Trial, Paid, Contact for Pricing, Free | AI-first customer support platform with a shared inbox built in | [.md](https://openaitools.app/tool/crisp-chat.md) |
| 6 | [Tidio](https://openaitools.app/tool/tidio) | 527,313 | -6.4% | Freemium | AI customer service that answers instantly and turns chats into revenue | [.md](https://openaitools.app/tool/tidio.md) |
| 7 | [Callbell](https://openaitools.app/tool/callbell) | 487,975 | -24% | Freemium, Free Trial, Paid, Contact for Pricing | One shared inbox for WhatsApp, Instagram, Messenger, Telegram and web chat — with AI agents on top. | [.md](https://openaitools.app/tool/callbell.md) |
| 8 | [Re:amaze](https://openaitools.app/tool/reamaze-com) | 455,787 | +3.6% | Free Trial, Paid, Contact for Pricing | AI-powered shared inbox, live chat, and helpdesk for online businesses | [.md](https://openaitools.app/tool/reamaze-com.md) |
| 9 | [Pylon](https://openaitools.app/tool/pylon) | 284,885 | +6.1% | Paid | Agentic B2B support platform unifying every channel, AI agents, and customer context | [.md](https://openaitools.app/tool/pylon.md) |
| 10 | [SaleWisely](https://openaitools.app/tool/salewisely) | 187,721 | -69% | Freemium, Contact for Pricing | SaleWisely is a free-to-use omnichannel sales and customer service platform that unifies WhatsApp, social messaging, email and live chat into one AI-assisted shared inbox. | [.md](https://openaitools.app/tool/salewisely.md) |

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Source: https://openaitools.app/compare/chaport-com-vs-thena

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