# Chatbase vs Retner (formerly The Botmode)

Chatbase records 396,383 monthly visits with -7% month-over-month growth and Freemium, Paid pricing. Retner (formerly The Botmode) records 0 monthly visits with -100% growth and Free Trial, Paid pricing.

| Metric | [Chatbase](https://openaitools.app/tool/chatbase) | [Retner (formerly The Botmode)](https://openaitools.app/tool/the-botmode) |
| :--- | :--- | :--- |
| Website URL | https://www.chatbase.co | https://thebotmode.com |
| Categories | AI Chatbot, AI Agent, AI Customer Service, AI API | AI Chatbot, AI Customer Service, AI Marketing, AI API |
| Pricing Model | Freemium, Paid | Free Trial, Paid |
| Monthly Visits | 396,383 | 0 |
| MoM Growth Rate | -7% | -100% |
| Primary Market | United States | Global |
| Direct Visits | 249,182 | 0 |
| Review Score | 4.2 | 4.1 |
| Saved Count | 7 | 0 |
| Supported Platforms | Website | Website |

## Chatbase

Chatbase is built around a single idea: one agent that can answer accurately, take real actions inside your stack, and hand off to a human only when it makes sense. You connect data sources, define the agent's role and guardrails, then test it against realistic customer scenarios before publishing. Because agents are grounded in documents you approve, replies stay consistent and on-brand instead of drifting into invented answers.

Beyond answering questions, Chatbase agents can act. Actions let an agent look up an order, retrieve invoices, check available slots, update a record, or trigger a workflow, and interactive widgets let the reply contain a component rather than plain text. When a conversation genuinely needs a person, the full transcript, context, and customer details travel with the escalation.

The platform also includes the operational side of running agents: an AI helpdesk where humans and agents work the same queue, Backstage-style analysis that summarizes customer issues, and analytics covering topics, sentiment, and trends. Integrations with CRMs, helpdesks, and messaging channels, plus enterprise compliance work such as GDPR alignment and SOC 2 Type II, make it usable in regulated support environments.

**Pricing & Plans:** Freemium model with a free starting point and a free trial, plus paid plans for higher usage and enterprise tiers with advanced security and support. Check the official pricing page for current limits and rates.

- **No-code agent builder:** Write instructions in plain language, choose a model, set guardrails, and connect the knowledge the agent is allowed to use.
- **Actions and interactive widgets:** Let agents look up orders, fetch invoices, create tickets, or trigger workflows, and reply with interactive components instead of plain text.
- **Multi-channel deployment:** Publish one agent to a website chat bubble, help center, phone line, WhatsApp, email, and Slack without rebuilding it per channel.
- **Unified human-plus-AI helpdesk:** Humans and agents work from the same conversation view, with context and history preserved when an issue escalates.
- **Analytics and issue summarization:** Track resolution rates, sentiment, and recurring topics, and generate summaries of what customers are struggling with.

**Strengths:** No-code setup that a support or marketing team can own without engineers; Same agent runs across chat, email, voice, WhatsApp, and Slack; Actions and widgets make the agent useful, not just conversational; Clear handoff path to human agents with full conversation context

**Limitations:** Costs scale with conversation volume, so high-traffic support can get expensive; Answer quality depends on how well your knowledge sources are maintained; Advanced enterprise controls sit behind higher-priced tiers

[Profile (Markdown)](https://openaitools.app/tool/chatbase.md)

## Retner (formerly The Botmode)

Retner (formerly The Botmode) is an AI-native marketing and retention platform built for direct-to-consumer and eCommerce brands. The product centers on the official WhatsApp Business API and adds SMS, Voice, Instagram, RCS and email so that a brand can manage every customer touchpoint from one dashboard. Core jobs include recovering abandoned carts, reducing return-to-origin risk by converting cash-on-delivery orders to prepaid, and driving repeat purchases with automated flows.

Automation is the heart of the platform. Welcome series, abandoned cart nudges, post-purchase follow-ups, broadcast campaigns and catalog messages can all run on autopilot, while real-time segmentation lets marketers target shoppers by campaign activity or buying behaviour. An optional AI chatbot handles support and pre-sales questions across channels, learns from previous conversations, and can recommend products, while AI voice agents place personalised outbound calls for COD verification.

Retner integrates with major ecommerce platforms out of the box and offers a no-code flow builder for teams that want to launch automations without engineering support. The vendor reports more than 700 brands across 10+ countries using the product, and it is distributed with a demo-led sales motion plus a free trial on its paid plans.

**Pricing & Plans:** Free trial available, then paid monthly subscriptions billed in Indian rupees plus GST. Starter (WhatsApp only) from around ₹3,500/month, WhatsApp + AI Calling from around ₹5,000/month, and a Full Suite omnichannel plan around ₹10,000/month. AI Chatbot and Retner Pass add-ons cost about ₹1,999/month each, with 5–15% discounts for quarterly to annual commitments, and a custom Enterprise tier.

- **Official WhatsApp Business API automation:** Broadcasts, catalog messages, flow chatbots, order alerts and drip campaigns run on the official WhatsApp Business API with scheduling and audience targeting.
- **Abandoned cart recovery and RTO prevention:** Automated recovery journeys re-engage shoppers who left a basket behind, while COD-to-prepaid nudges cut return-to-origin losses for eCommerce brands.
- **AI chatbot and AI voice agents:** An optional AI chatbot resolves support and pre-sales queries and recommends products, while AI voice agents place personalised outbound calls for COD verification.
- **Real-time segmentation and omnichannel CRM:** Unlimited segments update in real time based on campaign activity and shopping behaviour, with WhatsApp, SMS, Voice, Instagram, RCS and email handled in one inbox.
- **No-code integrations with eCommerce stacks:** Plug-and-play connectors for major store platforms plus a visual flow builder mean non-technical teams can launch automations without custom work.

**Strengths:** Purpose-built for D2C and eCommerce retention, not a generic chatbot; Omnichannel coverage spans WhatsApp, SMS, Voice, Instagram, RCS and email; No-code flow builder and plug-and-play store integrations; Transparent published pricing with a modular add-on model

**Limitations:** Pricing is listed in Indian rupees plus GST, which is awkward for global buyers; Core value depends on the WhatsApp Business API, so Meta messaging fees apply on top; AI chatbot and audience-identification features cost extra as add-ons

[Profile (Markdown)](https://openaitools.app/tool/the-botmode.md)

## Frequently Asked Questions

### How do Chatbase and Retner (formerly The Botmode) compare in monthly traffic?

Chatbase has 396,383 monthly visits, while Retner (formerly The Botmode) has 0. Traffic estimates describe audience size, not product quality.

### How do their growth rates compare?

Chatbase has a month-over-month growth rate of -7%; Retner (formerly The Botmode) has -100%.

### How does pricing compare?

Chatbase: Freemium, Paid. Freemium model with a free starting point and a free trial, plus paid plans for higher usage and enterprise tiers with advanced security and support. Check the official pricing page for current limits and rates. Retner (formerly The Botmode): Free Trial, Paid. Free trial available, then paid monthly subscriptions billed in Indian rupees plus GST. Starter (WhatsApp only) from around ₹3,500/month, WhatsApp + AI Calling from around ₹5,000/month, and a Full Suite omnichannel plan around ₹10,000/month. AI Chatbot and Retner Pass add-ons cost about ₹1,999/month each, with 5–15% discounts for quarterly to annual commitments, and a custom Enterprise tier.

## Alternatives

| # | Tool Name | Monthly Visits | MoM Growth Rate | Pricing Model | Summary | Profile (Markdown) |
| :--- | :--- | :--- | :--- | :--- | :--- | :--- |
| 1 | [Intercom](https://openaitools.app/tool/intercom-com) | 4,471,110 | +2.7% | Free Trial, Paid | Combines a full customer service helpdesk with native AI agents, but is significantly more expensive. | [.md](https://openaitools.app/tool/intercom-com.md) |
| 2 | [Respond.io](https://openaitools.app/tool/respond-io) | 1,606,802 | -8.7% | Freemium | AI-powered customer conversation platform for B2C messaging at scale | [.md](https://openaitools.app/tool/respond-io.md) |
| 3 | [Crisp](https://openaitools.app/tool/crisp-chat) | 1,408,646 | +1.5% | Free Trial, Paid, Contact for Pricing, Free | AI-first customer support platform with a shared inbox built in | [.md](https://openaitools.app/tool/crisp-chat.md) |
| 4 | [Botmaker](https://openaitools.app/tool/botmaker) | 949,155 | -3.4% | Freemium, Contact for Pricing | Build autonomous AI agents for WhatsApp, email, voice, and every channel your customers use. | [.md](https://openaitools.app/tool/botmaker.md) |
| 5 | [AiSensy](https://openaitools.app/tool/aisensy) | 811,787 | -3.8% | Freemium | AI-first WhatsApp marketing and engagement platform built on official WhatsApp Business APIs | [.md](https://openaitools.app/tool/aisensy.md) |
| 6 | [DocsBot AI](https://openaitools.app/tool/docsbot-ai) | 495,278 | -3.8% | Freemium | Specializes in building chat agents trained on documentation and knowledge bases, but offers fewer omnichannel deployment features. | [.md](https://openaitools.app/tool/docsbot-ai.md) |
| 7 | [Callbell](https://openaitools.app/tool/callbell) | 487,975 | -24% | Freemium, Free Trial, Paid, Contact for Pricing | One shared inbox for WhatsApp, Instagram, Messenger, Telegram and web chat — with AI agents on top. | [.md](https://openaitools.app/tool/callbell.md) |
| 8 | [Notbot](https://openaitools.app/tool/notbot) | 470,467 | +7.3% | Freemium, Free Trial, Paid | WhatsApp chatbot, CRM, and marketing automation in one dashboard | [.md](https://openaitools.app/tool/notbot.md) |
| 9 | [Gupshup](https://openaitools.app/tool/gupshup-io) | 428,889 | +10.8% | Contact for Pricing | Autonomous AI agents for every customer conversation, on every channel | [.md](https://openaitools.app/tool/gupshup-io.md) |
| 10 | [Voiceflow](https://openaitools.app/tool/voiceflow-ai) | 272,253 | -18.1% | Freemium, Free Trial, Contact for Pricing | Provides advanced conversational design and voice workflows, but requires more setup than turnkey embedding tools. | [.md](https://openaitools.app/tool/voiceflow-ai.md) |

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Source: https://openaitools.app/compare/chatbase-vs-the-botmode

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