# ChatPilot (NewOaks AI) vs Smith.ai

ChatPilot (NewOaks AI) records 26,338 monthly visits with -5.6% month-over-month growth and Freemium pricing. Smith.ai records 151,975 monthly visits with -3.4% growth and Free Trial, Paid pricing.

| Metric | [ChatPilot (NewOaks AI)](https://openaitools.app/tool/chatpilot) | [Smith.ai](https://openaitools.app/tool/smith-ai) |
| :--- | :--- | :--- |
| Website URL | https://www.newoaks.ai | https://smith.ai |
| Categories | AI Agent, AI Call Center, AI Chatbot, AI Voice Assistants | AI Call Center, AI Chatbot, AI Assistant, AI Customer Service |
| Pricing Model | Freemium | Free Trial, Paid |
| Monthly Visits | 26,338 | 151,975 |
| MoM Growth Rate | -5.6% | -3.4% |
| Primary Market | United States | United States |
| Direct Visits | 10,757 | 88,875 |
| Review Score | 4.1 | 4.4 |
| Saved Count | 7 | 0 |
| Supported Platforms | Website | Website |

## ChatPilot (NewOaks AI)

ChatPilot is offered through NewOaks AI as a 24/7 AI receptionist built for service businesses that cannot afford to miss an inquiry. Instead of routing callers to voicemail or a busy front desk, it picks up instantly on the channels customers already use — phone calls, SMS, website chat, WhatsApp, Instagram and Messenger — and holds a natural conversation to qualify the request.

Once a caller's intent is understood, the assistant can schedule the appointment directly into your calendar, capture lead details and hand off qualified opportunities to your team. This makes it useful for clinics, salons, home services, agencies and any business with a high volume of repetitive booking calls.

Because it is conversational rather than menu-driven, the tone and flow adapt to the caller. The platform sits in the category of AI call center, AI chatbot, voice assistant and lead-generation tooling, so teams typically deploy it to reduce missed calls, shorten response times and free staff for higher-value work.

**Pricing & Plans:** ChatPilot / NewOaks AI operates on a freemium model, with a free entry point and paid tiers. Exact plan limits are shown after sign-in on the vendor's pricing page.

- **Multi-channel answering:** Handles inbound phone calls, SMS, web chat, WhatsApp, Instagram and Messenger from a single AI receptionist.
- **24/7 availability:** Answers every inquiry day or night so calls never fall to voicemail or a busy signal.
- **Automatic appointment booking:** Converts a conversation into a scheduled slot on your calendar without human handoff.
- **Lead capture and qualification:** Collects caller details and intent, then routes qualified leads to the right team member.
- **Conversational voice and text AI:** Speaks naturally on calls and replies in chat, adapting to each customer's phrasing.

**Strengths:** Answers every call, text and chat channel from one place; Books appointments automatically without human handoff; Cuts missed calls and response times for busy teams; Conversational tone fits service and sales scenarios

**Limitations:** Full plan details require signing in to the vendor site; Complex or highly regulated conversations may still need human review

[Profile (Markdown)](https://openaitools.app/tool/chatpilot.md)

## Smith.ai

Smith.ai replaces the classic receptionist stack with a hybrid model. Calls are answered on the first ring, day or night, by an AI receptionist that follows intake flows tailored to your practice areas or service lines. When a conversation turns complex or a caller asks for a person, the call routes to a trained live agent on the same platform. The goal is coverage without the cost and scheduling constraints of hiring and training an in-house front desk.

Beyond simply answering, the service runs the conversion funnel. Caller type is identified so spam, sales, and existing clients are handled differently from new prospects. Qualifying questions capture the details that matter, consultations get booked live on the call rather than in a follow-up, and payment can be collected upfront. After each interaction, transcripts, summaries, intake data, and action items are delivered to your CRM and inbox so nothing sits in a voicemail box.

Plans are structured around how much human involvement you want. A fully AI-first tier is the cheapest per call, a hybrid tier mixes AI on routine calls with live agents on complex ones, and a human-first tier gives you a dedicated North American team that learns your firm. There is also a free allowance of calls per month, and a web chat product covers website visitors who prefer typing to calling.

**Pricing & Plans:** Per-call pricing with a free tier. Smith.ai advertises 25 calls per month free forever, then roughly $1.60 per call for AI-first service, about $2.50 per call for the hybrid mix most firms start with, and around $7 per call for a fully human, dedicated receptionist team. A free trial is available before committing.

- **Hybrid AI and live agents:** AI handles routine answering and intake at low cost, while trained human agents step in for complex, high-value, or requested conversations.
- **Practice-aware intake:** Intake flows are built per practice area or service type so the right qualifying questions are asked for each caller and matter.
- **Live appointment booking:** Consultations are scheduled while the caller is still on the line rather than through a slow call-back loop, which raises booking rates.
- **CRM and workflow sync:** Transcripts, summaries, intake fields, and action items are pushed to your CRM and team inboxes automatically after every interaction.
- **Web chat coverage:** The same intake logic can engage website visitors in chat, so typed questions get answered outside of business hours too.

**Strengths:** Truly 24/7 coverage with a documented 99%+ answer rate; Hybrid model lets you pay AI prices for routine calls and human prices only when needed; Intake, booking, and CRM sync happen in one system rather than across tools; Free allowance of calls per month and a trial before you commit

**Limitations:** Per-call pricing can add up quickly for businesses with very high call volume; Custom flows and integrations take onboarding time to configure properly; Quality of a generic AI script is lower than a dedicated human team, so the cheapest tier is not ideal for complex sales calls

[Profile (Markdown)](https://openaitools.app/tool/smith-ai.md)

## Frequently Asked Questions

### How do ChatPilot (NewOaks AI) and Smith.ai compare in monthly traffic?

ChatPilot (NewOaks AI) has 26,338 monthly visits, while Smith.ai has 151,975. Traffic estimates describe audience size, not product quality.

### How do their growth rates compare?

ChatPilot (NewOaks AI) has a month-over-month growth rate of -5.6%; Smith.ai has -3.4%.

### How does pricing compare?

ChatPilot (NewOaks AI): Freemium. ChatPilot / NewOaks AI operates on a freemium model, with a free entry point and paid tiers. Exact plan limits are shown after sign-in on the vendor's pricing page. Smith.ai: Free Trial, Paid. Per-call pricing with a free tier. Smith.ai advertises 25 calls per month free forever, then roughly $1.60 per call for AI-first service, about $2.50 per call for the hybrid mix most firms start with, and around $7 per call for a fully human, dedicated receptionist team. A free trial is available before committing.

## Alternatives

| # | Tool Name | Monthly Visits | MoM Growth Rate | Pricing Model | Summary | Profile (Markdown) |
| :--- | :--- | :--- | :--- | :--- | :--- | :--- |
| 1 | [Dialpad](https://openaitools.app/tool/dialpad) | 2,763,687 | +10.7% | Paid | Comprehensive business phone and contact center suite with robust AI features, but requires more manual workflow setup. | [.md](https://openaitools.app/tool/dialpad.md) |
| 2 | [JustCall](https://openaitools.app/tool/justcall) | 780,285 | +11.8% | Paid | Combines cloud calling and AI voice agents for sales teams, though less focused on boutique receptionist workflows. | [.md](https://openaitools.app/tool/justcall.md) |
| 3 | [CallHippo](https://openaitools.app/tool/callhippo) | 273,071 | +16.9% | Free Trial, Paid | Cloud phone system and AI voice agents for sales, support, and call centers | [.md](https://openaitools.app/tool/callhippo.md) |
| 4 | [[24]7.ai](https://openaitools.app/tool/247-inc-com) | 273,001 | -4.5% | Contact for Pricing | AI-powered omnichannel customer experience and contact center platform | [.md](https://openaitools.app/tool/247-inc-com.md) |
| 5 | [Quo (formerly OpenPhone)](https://openaitools.app/tool/openphone) | 138,564 | -9.2% | Free Trial, Paid | Streamlined shared business phone system with automated call transcription, but lacks advanced inbound phone receptionist routing. | [.md](https://openaitools.app/tool/openphone.md) |
| 6 | [Synthflow.ai](https://openaitools.app/tool/synthflow-ai) | 95,542 | -7.6% | Free Trial, Contact for Pricing | Enterprise AI voice agents that work inside your phone system | [.md](https://openaitools.app/tool/synthflow-ai.md) |
| 7 | [BotPenguin](https://openaitools.app/tool/botpenguin-chatbot) | 86,550 | -12.3% | Freemium | No-code AI agents, chatbots and voice agents for every channel | [.md](https://openaitools.app/tool/botpenguin-chatbot.md) |
| 8 | [Phonely](https://openaitools.app/tool/phonely) | 43,690 | +14.6% | Freemium | Specialized in customizable conversational phone agents for support, offering faster call routing without human live backup. | [.md](https://openaitools.app/tool/phonely.md) |
| 9 | [Frontdesk AI (myaifrontdesk.com)](https://openaitools.app/tool/myaifrontdesk-com) | 43,645 | +11.7% | Free Trial, Paid | Fully automated AI phone receptionists with instant setup, but lacks Smith.ai's optional human-backed receptionist fallback. | [.md](https://openaitools.app/tool/myaifrontdesk-com.md) |
| 10 | [Brilo AI](https://openaitools.app/tool/brilo-ai) | 39,554 | +12.5% | Contact for Pricing | AI phone agents that answer, qualify and route every call 24/7 | [.md](https://openaitools.app/tool/brilo-ai.md) |

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Source: https://openaitools.app/compare/chatpilot-vs-smith-ai

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