Craft records 703,417 monthly visits with +8.9% month-over-month growth and Freemium pricing. SureSteps records 2,335 monthly visits with +43.1% growth and Contact for Pricing pricing.
–Some of the most capable features — AI, publishing and advanced structure — sit behind the Plus subscription
–Very advanced relational database needs may exceed what Collections offer
–The richest experience is on Apple platforms, so cross-platform teams should test Windows and Android first
SureSteps
Turn scattered operations knowledge into interactive mobile guidance for field teams.
Interactive step-by-step guidance
Turn written procedures into interactive, step-by-step workflows that technicians follow on a phone or tablet while working on equipment.
Personalised, embeddable instructions
Deliver OEM- and company-specific instructions across devices and embed them directly into the apps your service team already uses.
AI assistance on your own data
Deploy AI assistance built on your team's own documents and reinforced with OEM and industry standards, so answers reflect how your organisation actually works.
Live capture and collaboration
Capture field data visually and let technicians collaborate with peers in real time while working on a job.
Strengths & Pros
+Purpose-built for industrial field service rather than generic knowledge management
+Turns existing documents and OEM data into guidance without a full rewrite
+Mobile-first so guidance is usable on site, on a phone
+AI assistance grounded in your own data plus OEM and industry standards
+
Can be embedded into CRM, ERP or CMMS instead of forcing a new tool
+Surfaces content gaps from real usage patterns
Limitations
–Pricing is not published — you must book a demo to get a quote
–Aimed squarely at industrial field service (HVAC, energy, utilities, telecom), so it is not a fit for general office help-desk use
–Value depends on feeding it your own documents, OEM data and process knowledge before guides become useful
–Integration into CRM, ERP or CMMS adds setup work compared with a standalone wiki
