# Craftman vs Hiver

Craftman records 0 monthly visits with 0% month-over-month growth and Freemium pricing. Hiver records 140,328 monthly visits with -28.4% growth and Freemium, Free Trial, Paid, Free pricing.

| Metric | [Craftman](https://openaitools.app/tool/craftman) | [Hiver](https://openaitools.app/tool/hiver) |
| :--- | :--- | :--- |
| Website URL | https://craftman.ai | https://hiverhq.com |
| Categories | AI Chatbot, AI Customer Service, AI Sales, AI Assistant | AI Customer Service, AI Chatbot |
| Pricing Model | Freemium | Freemium, Free Trial, Paid, Free |
| Monthly Visits | 0 | 140,328 |
| MoM Growth Rate | 0% | -28.4% |
| Primary Market | Global | United States |
| Direct Visits | 0 | 94,575 |
| Review Score | 4.2 | 4.3 |
| Saved Count | 1 | 0 |
| Supported Platforms | Website | Website |

## Craftman

Craftman positions itself as the AI support inbox for founders, explicitly as a lighter, cheaper alternative to tools like Intercom. The core idea is consolidation: a single feed holds both live chat and incoming support email, so a small team no longer has to jump between Gmail, a chat widget, and a CRM to answer the same question. A chat widget embeds on your site and support email can be forwarded into the same inbox, all without showing Craftman branding to customers.

The AI layer is built around drafts rather than unattended auto-replies. When a message arrives, Craftman reads your knowledge base, drafts a contextual answer, and surfaces it in the inbox for a human to approve. The product also learns from the edits you make over time. Beyond conversation handling, paid tiers add feedback boards that let you collect feature requests and turn interested visitors into leads.

The marketing leans hard on simplicity and price: a flat, low monthly fee, quick setup (minutes rather than days), and no product tours, series, or heavy enterprise reporting. Analytics cover response rates, satisfaction, and team performance, and there is a genuinely free tier for trying it out plus a 7-day trial on paid plans.

**Pricing & Plans:** Freemium with a permanently free tier (1 chat widget, unified chat + email, 20 AI replies/month) plus paid monthly tiers quoted around $29 (Pioneer), $49 (Builder), $79 (Pro), and $149 (Legend), with annual billing advertised as two months free. A 7-day free trial is offered on paid plans and no credit card is required upfront. Verify current pricing on the site.

- **Unified chat + email inbox:** Bring live chat and support email into a single feed so conversations stop being scattered across tabs and tools.
- **AI-drafted replies:** The assistant reads your knowledge base and past conversations to draft contextual responses that you review and send.
- **Knowledge base training:** Feed it PDFs, website URLs, or pasted text so drafts reflect your actual product documentation and FAQs.
- **Feedback boards:** Collect feature requests and product feedback from customers in dedicated boards on higher plans.
- **Real-time analytics:** Track response times, satisfaction rates, and team performance to see where support is holding you back.

**Strengths:** Genuinely simple setup aimed at non-enterprise teams; Unified chat and email in one inbox removes tab switching; Draft-first AI keeps a human in control of every reply; Free tier plus low flat paid plans keep costs predictable

**Limitations:** Light on advanced enterprise features like product tours and series; AI reply caps on lower tiers can be reached quickly by busy inboxes; Smaller ecosystem and fewer integrations than established helpdesks

[Profile (Markdown)](https://openaitools.app/tool/craftman.md)

## Hiver

Hiver is a customer service platform designed around the idea that complex support needs both people and AI working in one system. It offers two deployment styles: Hiver Omni, a dedicated omnichannel platform with AI, ticketing, cross-team collaboration and workflows, and Hiver in Gmail, which runs support directly inside Gmail for teams that live in their inbox. Both cover email, chat, Slack, Teams, voice, WhatsApp and a help center.

The platform's AI comes in two layers. The Assist Agent gives every teammate superpowers by investigating issues — searching past conversations, internal docs, connected systems and even codebases — and then drafting replies and taking steps like logging a case, creating an issue or processing a refund with approval. The Frontline Agent handles complex multi-step requests autonomously using Skills, where you define how AI should resolve a procedure, deploy it across channels, and test it on real scenarios before it goes live.

Beyond AI, Hiver includes self-healing knowledge that reviews resolved tickets to suggest missing help articles, and analytics that surface recurring issues, coaching opportunities and at-risk customers. It integrates with tools such as Jira, Linear, Asana, Salesforce, NetSuite and Stripe, and is trusted by over 10,000 teams, including companies who migrated from Zendesk looking for a system built for relationships rather than tickets.

**Pricing & Plans:** Hiver offers a free tier plus paid plans and a free trial, with pricing typically based on users. Exact plan names and prices are listed on its pricing page.

- **Unified omnichannel ticketing:** Handle email, chat, Slack, Teams, voice, WhatsApp and a help center from one workspace, with shared inboxes for teams that stay in Gmail.
- **Assist Agent:** AI investigates issues across past conversations, docs, connected systems and codebases, then drafts contextual replies and takes action with approval.
- **Frontline Agent with Skills:** Define how AI resolves complex multi-step requests, deploy across every channel, and test performance on real scenarios before going live.
- **Self-healing knowledge:** AI reviews resolved tickets to spot gaps in the help center and turn proven resolutions into new articles, keeping documentation current.
- **Cross-team collaboration and analytics:** Loop in teammates with @mentions, link requests to Jira or Linear, and get insights on recurring issues, coaching needs and at-risk customers.

**Strengths:** Combines powerful AI agents with a mature omnichannel helpdesk; Works either as a dedicated platform or inside Gmail; Deep integrations with Jira, Linear, Asana, Salesforce, NetSuite and Stripe; Self-healing knowledge and analytics reduce manual documentation and reporting

**Limitations:** Full value requires setup and connecting your tool stack and knowledge sources; Price rises with seat count, so costs grow as teams scale; AI autonomy depends on well-defined Skills and clean underlying knowledge

[Profile (Markdown)](https://openaitools.app/tool/hiver.md)

## Frequently Asked Questions

### How do Craftman and Hiver compare in monthly traffic?

Craftman has 0 monthly visits, while Hiver has 140,328. Traffic estimates describe audience size, not product quality.

### How do their growth rates compare?

Craftman has a month-over-month growth rate of 0%; Hiver has -28.4%.

### How does pricing compare?

Craftman: Freemium. Freemium with a permanently free tier (1 chat widget, unified chat + email, 20 AI replies/month) plus paid monthly tiers quoted around $29 (Pioneer), $49 (Builder), $79 (Pro), and $149 (Legend), with annual billing advertised as two months free. A 7-day free trial is offered on paid plans and no credit card is required upfront. Verify current pricing on the site. Hiver: Freemium, Free Trial, Paid, Free. Hiver offers a free tier plus paid plans and a free trial, with pricing typically based on users. Exact plan names and prices are listed on its pricing page.

## Alternatives

| # | Tool Name | Monthly Visits | MoM Growth Rate | Pricing Model | Summary | Profile (Markdown) |
| :--- | :--- | :--- | :--- | :--- | :--- | :--- |
| 1 | [tawk.to](https://openaitools.app/tool/abdul-malik-ibrahim-jaber-hassan) | 5,726,823 | -1.5% | Freemium | Free live chat, inbox and AI helpdesk for your website | [.md](https://openaitools.app/tool/abdul-malik-ibrahim-jaber-hassan.md) |
| 2 | [Intercom](https://openaitools.app/tool/intercom-help) | 2,764,543 | -5.8% | Free Trial, Paid | Robust AI-first customer engagement and messaging platform, but typically more expensive than Hiver's email-centric shared inbox. | [.md](https://openaitools.app/tool/intercom-help.md) |
| 3 | [Respond.io](https://openaitools.app/tool/respond-io) | 1,606,802 | -8.7% | Freemium | Centralized messaging inbox that unites social channels and WhatsApp chats, but lacks Hiver's deep Google Workspace integration. | [.md](https://openaitools.app/tool/respond-io.md) |
| 4 | [Chaport](https://openaitools.app/tool/chaport-com) | 1,458,924 | +130.1% | Freemium | All-in-one customer messaging for live chat, chatbots, and self-service | [.md](https://openaitools.app/tool/chaport-com.md) |
| 5 | [Crisp](https://openaitools.app/tool/crisp-chat) | 1,408,646 | +1.5% | Free Trial, Paid, Contact for Pricing, Free | Feature-rich live chat and shared inbox platform with strong multichannel support, offering a more flexible free tier. | [.md](https://openaitools.app/tool/crisp-chat.md) |
| 6 | [Tidio](https://openaitools.app/tool/tidio) | 527,313 | -6.4% | Freemium | User-friendly customer service platform featuring powerful autonomous AI bots, though less integrated with Google Workspace than Hiver. | [.md](https://openaitools.app/tool/tidio.md) |
| 7 | [DocsBot AI](https://openaitools.app/tool/docsbot-ai) | 495,278 | -3.8% | Freemium | Custom AI agents trained on your documentation and knowledge base | [.md](https://openaitools.app/tool/docsbot-ai.md) |
| 8 | [Re:amaze](https://openaitools.app/tool/reamaze-com) | 455,787 | +3.6% | Free Trial, Paid, Contact for Pricing | Affordable omnichannel helpdesk and live chat software with integrated FAQ and workflow automation tools. | [.md](https://openaitools.app/tool/reamaze-com.md) |
| 9 | [Jarvis AI](https://openaitools.app/tool/jarvis-ai) | 288,425 | -3.8% | Freemium | AI agents that answer, quote and take orders across every messaging channel | [.md](https://openaitools.app/tool/jarvis-ai.md) |
| 10 | [Pylon](https://openaitools.app/tool/pylon) | 284,885 | +6.1% | Paid | B2B customer support platform excelling at Slack and multi-channel ticketing, though less tailored for standard email shared inboxes. | [.md](https://openaitools.app/tool/pylon.md) |

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Source: https://openaitools.app/compare/craftman-vs-hiver

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