# Crisp vs Levity

Crisp records 1,408,646 monthly visits with +1.5% month-over-month growth and Free Trial, Paid, Contact for Pricing, Free pricing. Levity records 7,261 monthly visits with -26.6% growth and Contact for Pricing pricing.

| Metric | [Crisp](https://openaitools.app/tool/crisp-chat) | [Levity](https://openaitools.app/tool/levity) |
| :--- | :--- | :--- |
| Website URL | https://crisp.chat | https://levity.ai |
| Categories | AI Chatbot, AI Knowledge Base, AI Customer Service, AI CRM | AI Workflow, AI Email Assistant, AI Text Classifier, AI Sales Assistant |
| Pricing Model | Free Trial, Paid, Contact for Pricing, Free | Contact for Pricing |
| Monthly Visits | 1,408,646 | 7,261 |
| MoM Growth Rate | +1.5% | -26.6% |
| Primary Market | France | United States |
| Direct Visits | 1,154,066 | 2,927 |
| Review Score | 4.6 | 4.1 |
| Saved Count | 0 | 4 |
| Supported Platforms | Website | Website |

## Crisp

Crisp started as a live chat widget and grew into a full customer support suite. Conversations from a website widget, email, WhatsApp, Messenger, Instagram, and other channels all land in one collaborative inbox that agents can share, assign, and manage together. Alongside the inbox sit a help center for self-service articles, a lightweight support CRM that stores customer data and past interactions, and analytics that track team performance.

The centerpiece now is the AI layer. You train an AI agent on the content you already have — public pages, help articles, PDFs — and then build a workflow in a no-code builder or from a template library. That workflow can be deployed to any connected channel, and you can review every exchange to refine answers that fell short. Crisp positions this as a way to automate roughly half of routine inquiries so humans handle the cases that matter.

Crisp is built by a French company and emphasizes European data handling, with a status page, extensive integrations, and a developer hub for teams that want to extend the platform further. It serves companies of many sizes, from small businesses to larger support organizations.

**Pricing & Plans:** Free tier available plus paid plans, with a 14-day free trial covering all features and no credit card required. Flat-rate pricing is offered to reduce cost per agent; check the site for current tiers.

- **Omnichannel shared inbox:** Collect and manage conversations from web chat, email, WhatsApp, Messenger, Instagram, and more in one collaborative inbox.
- **No-code AI agents:** Train an agent on your website, help articles, and PDFs, then build answer workflows with a visual builder or ready-made templates.
- **Knowledge base and help center:** Publish branded help articles so customers can resolve common questions without contacting support.
- **Support CRM:** Keep leads and customer records with full conversation history in one place for more personal, contextual replies.
- **Analytics and automations:** Track daily support metrics, then automate internal routing and repetitive tasks with no-code workflows.

**Strengths:** One platform covering chat, email, and social messaging rather than several disconnected tools; No-code AI agent builder makes automation accessible without engineering help; Free tier and a no-card trial let small teams start without upfront cost; European company with a public status page and a developer hub for custom work

**Limitations:** The breadth of features can take time to configure for a first-time setup; Advanced AI capabilities and analytics sit behind higher-priced plans; Some social channels depend on third-party platform policies and API limits

[Profile (Markdown)](https://openaitools.app/tool/crisp-chat.md)

## Levity

Levity positions itself as communication intelligence for the global supply chain rather than a generic AI add-on. The platform connects to shared inboxes and systems such as Gmail, Outlook, Zendesk, SAP and CargoWise, then classifies incoming messages into operational categories like track and trace, booking, pricing and quoting, damage claims, customs and general inquiry. On top of that classification layer, teams design automation flows that generate draft replies, summarize threads, extract key dates and route work to the right person or system.

The product is organized around four stages. Analyze surfaces automation potential across millions of emails so operations leaders can spot repetitive requests, handoffs and bottlenecks. Build is a visual flow editor where classifiers, AI actions and pre-built integrations are chained into production workflows. Integrate embeds those workflows into the day-to-day tools operators already use. Scale adds governance: a quality control board for capturing feedback, tracking bugs and exceptions, prioritising improvements, and reviewing AI decisions where humans stay in the loop.

Levity reports more than 100 million emails processed and cites large logistics organisations that use it across spot quoting, order entry, track and trace, document handling, arrival notices, accounts receivable and accounts payable. Pricing is not published on the site; interested teams are routed to a demo request.

**Pricing & Plans:** Pricing is not published publicly. Levity offers a scheduled demo and custom enterprise arrangements; the listing is categorized as contact for pricing.

- **Inbox classification:** Connects to shared mailboxes and classifies each message into operational categories such as track and trace, booking, quoting, claims and customs.
- **No-code automation flows:** A visual builder chains classifiers and AI actions like draft reply generation, thread summarisation and key date extraction into repeatable workflows.
- **Logistics system integrations:** Native connectors for the tooling freight and logistics teams already run, including CargoWise, Outlook, Gmail, SAP and Zendesk, plus custom forward-deployed integrations.
- **Analytics and control tower:** Dashboards track incoming volumes, category mix, internal versus external traffic and automation impact, with natural-language querying of operational data.
- **Quality control and human in the loop:** A feedback board captures bugs, exceptions and improvement requests, while reviewers can correct AI decisions directly in the operational workflow.

**Strengths:** Deeply specialised for logistics and supply chain communication rather than a generic AI wrapper; Combines classification, workflow building, integrations and governance in one platform; Reported track record at scale with over 100 million emails processed in production; Human-in-the-loop review and a feedback board keep AI output accountable

**Limitations:** No public pricing, so costs require a sales conversation; Most value depends on connecting large shared inboxes, which is heavier than dropping in a simple tool; Enterprise-grade setup and custom integrations can slow time to first automation

[Profile (Markdown)](https://openaitools.app/tool/levity.md)

## Frequently Asked Questions

### How do Crisp and Levity compare in monthly traffic?

Crisp has 1,408,646 monthly visits, while Levity has 7,261. Traffic estimates describe audience size, not product quality.

### How do their growth rates compare?

Crisp has a month-over-month growth rate of +1.5%; Levity has -26.6%.

### How does pricing compare?

Crisp: Free Trial, Paid, Contact for Pricing, Free. Free tier available plus paid plans, with a 14-day free trial covering all features and no credit card required. Flat-rate pricing is offered to reduce cost per agent; check the site for current tiers. Levity: Contact for Pricing. Pricing is not published publicly. Levity offers a scheduled demo and custom enterprise arrangements; the listing is categorized as contact for pricing.

## Alternatives

| # | Tool Name | Monthly Visits | MoM Growth Rate | Pricing Model | Summary | Profile (Markdown) |
| :--- | :--- | :--- | :--- | :--- | :--- | :--- |
| 1 | [tawk.to](https://openaitools.app/tool/abdul-malik-ibrahim-jaber-hassan) | 5,726,823 | -1.5% | Freemium | Delivers a completely free live chat foundation with strong visitor tracking, though its interface feels more traditional than Crisp. | [.md](https://openaitools.app/tool/abdul-malik-ibrahim-jaber-hassan.md) |
| 2 | [Intercom](https://openaitools.app/tool/intercom-help) | 2,764,543 | -5.8% | Free Trial, Paid | Offers much more advanced AI automation and analytics, but comes with a significantly higher pricing tier than Crisp. | [.md](https://openaitools.app/tool/intercom-help.md) |
| 3 | [Respond.io](https://openaitools.app/tool/respond-io) | 1,606,802 | -8.7% | Freemium | Excels at unifying disparate social messaging channels into one inbox, but is less focused on traditional website widget customization. | [.md](https://openaitools.app/tool/respond-io.md) |
| 4 | [Chaport](https://openaitools.app/tool/chaport-com) | 1,458,924 | +130.1% | Freemium | Offers a lightweight and budget-friendly live chat and chatbot setup, but lacks Crisp's extensive omnichannel knowledge base features. | [.md](https://openaitools.app/tool/chaport-com.md) |
| 5 | [eesel AI](https://openaitools.app/tool/eesel-ai) | 556,113 | +5.7% | Freemium, Free Trial, Paid, Contact for Pricing | Autonomous AI agents for customer service, content and operations | [.md](https://openaitools.app/tool/eesel-ai.md) |
| 6 | [Tidio](https://openaitools.app/tool/tidio) | 527,313 | -6.4% | Freemium | Provides robust e-commerce integrations and visual bot builders, but has a more structured pricing model than Crisp. | [.md](https://openaitools.app/tool/tidio.md) |
| 7 | [Re:amaze](https://openaitools.app/tool/reamaze-com) | 455,787 | +3.6% | Free Trial, Paid, Contact for Pricing | Combines helpdesk ticketing and live chat seamlessly, but features a less modern user interface compared to Crisp. | [.md](https://openaitools.app/tool/reamaze-com.md) |
| 8 | [Richpanel](https://openaitools.app/tool/richpanel) | 384,348 | -9% | Free Trial, Contact for Pricing | Tailored specifically for e-commerce stores with deep Shopify integrations, whereas Crisp serves a broader range of business types. | [.md](https://openaitools.app/tool/richpanel.md) |
| 9 | [Beam AI](https://openaitools.app/tool/beam-ai) | 157,935 | +37.6% | Contact for Pricing | An agentic automation platform that turns manual enterprise processes into self-running workflows | [.md](https://openaitools.app/tool/beam-ai.md) |
| 10 | [BoldDesk](https://openaitools.app/tool/bolddesk) | 124,232 | -15.6% | Free Trial, Contact for Pricing | Provides structured IT service desk ticketing and knowledge bases, but feels less optimized for casual real-time website chat. | [.md](https://openaitools.app/tool/bolddesk.md) |

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Source: https://openaitools.app/compare/crisp-chat-vs-levity

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