# Crisp vs Runbear Crisp records 1,408,646 monthly visits with +1.5% month-over-month growth and Free Trial, Paid, Contact for Pricing, Free pricing. Runbear records 0 monthly visits with 0% growth and Paid, Free pricing. | Metric | [Crisp](https://openaitools.app/tool/crisp-chat) | [Runbear](https://openaitools.app/tool/plugbear) | | :--- | :--- | :--- | | Website URL | https://crisp.chat | https://plugbear.io | | Categories | AI Chatbot, AI Knowledge Base, AI Customer Service, AI CRM | AI Agent, AI Chatbot, AI Assistant, No-Code&Low-Code | | Pricing Model | Free Trial, Paid, Contact for Pricing, Free | Paid, Free | | Monthly Visits | 1,408,646 | 0 | | MoM Growth Rate | +1.5% | 0% | | Primary Market | France | Global | | Direct Visits | 1,154,066 | 0 | | Review Score | 4.6 | 4.4 | | Saved Count | 0 | 0 | | Supported Platforms | Website | Website | ## Crisp Crisp started as a live chat widget and grew into a full customer support suite. Conversations from a website widget, email, WhatsApp, Messenger, Instagram, and other channels all land in one collaborative inbox that agents can share, assign, and manage together. Alongside the inbox sit a help center for self-service articles, a lightweight support CRM that stores customer data and past interactions, and analytics that track team performance. The centerpiece now is the AI layer. You train an AI agent on the content you already have — public pages, help articles, PDFs — and then build a workflow in a no-code builder or from a template library. That workflow can be deployed to any connected channel, and you can review every exchange to refine answers that fell short. Crisp positions this as a way to automate roughly half of routine inquiries so humans handle the cases that matter. Crisp is built by a French company and emphasizes European data handling, with a status page, extensive integrations, and a developer hub for teams that want to extend the platform further. It serves companies of many sizes, from small businesses to larger support organizations. **Pricing & Plans:** Free tier available plus paid plans, with a 14-day free trial covering all features and no credit card required. Flat-rate pricing is offered to reduce cost per agent; check the site for current tiers. - **Omnichannel shared inbox:** Collect and manage conversations from web chat, email, WhatsApp, Messenger, Instagram, and more in one collaborative inbox. - **No-code AI agents:** Train an agent on your website, help articles, and PDFs, then build answer workflows with a visual builder or ready-made templates. - **Knowledge base and help center:** Publish branded help articles so customers can resolve common questions without contacting support. - **Support CRM:** Keep leads and customer records with full conversation history in one place for more personal, contextual replies. - **Analytics and automations:** Track daily support metrics, then automate internal routing and repetitive tasks with no-code workflows. **Strengths:** One platform covering chat, email, and social messaging rather than several disconnected tools; No-code AI agent builder makes automation accessible without engineering help; Free tier and a no-card trial let small teams start without upfront cost; European company with a public status page and a developer hub for custom work **Limitations:** The breadth of features can take time to configure for a first-time setup; Advanced AI capabilities and analytics sit behind higher-priced plans; Some social channels depend on third-party platform policies and API limits [Profile (Markdown)](https://openaitools.app/tool/crisp-chat.md) ## Runbear Runbear turns team chat into the home of your AI workforce. Instead of asking people to visit a separate chatbot, you hire named agents that live in a Slack channel, a Teams workspace, or a Discord server. Anyone can @mention an agent; it reads your connected knowledge (Notion, Google Drive, Confluence, past tickets), drafts the answer in the thread, and can act in thousands of business tools through MCP actions and integrations. Each agent has a clear owner and only the tools you explicitly grant it. Setup is chat-driven and takes minutes. Runbear asks what the agent should read and which tools it may use, then ships it to a channel. Common patterns include a support agent that drafts replies and hands off with context, a sales-ops agent that preps call briefs and logs activity to HubSpot, a RevOps agent that flags at-risk renewals, and an HR agent that runs day-one onboarding. Pricing is usage-based rather than per-seat. The Team plan is $99/month with 20,000 credits and 5 builders, and Business is $399/month with 100,000 credits, 10 builders, HubSpot/Zendesk integrations, BYOK, per-user auth, audit logs, and SAML/SSO. A free tier lets you start without a credit card, and credited consumption scales with how heavy each task is. **Pricing & Plans:** Free to start with no credit card. Usage-based paid plans: Team $99/month (20,000 credits, 5 builders) and Business $399/month (100,000 credits, 10 builders, CRM integrations, BYOK, SSO). Annual billing saves ~20%; Enterprise is custom with SCIM, HIPAA/BAA options, and priority SLAs. - **Shared, named AI teammates:** Create agents that any channel member can @mention. Each agent has an owner, a name, and access only to the knowledge and tools you assign. - **2,000+ tool integrations via MCP:** Agents read from and act in business apps such as HubSpot, Zendesk, Google Sheets, Notion, and Gmail using MCP actions and native integrations. - **Chat-driven, no-code setup:** Describe the job in Slack chat and Runbear asks what to read and which tools to use, then deploys the agent to your channel in minutes. - **Usage-based, seat-free pricing:** One subscription covers every teammate who uses agents. Consumption is metered in credits that track the real model work per task. - **Enterprise security and compliance:** SOC 2 Type II in production, audit logs of every prompt, tool call, and reply, per-user auth on shared agents, SAML/SSO, and HIPAA/BAA support on Enterprise. **Strengths:** Lives inside Slack, Teams, and Discord, so there is no new tool for teammates to learn; No-code setup handled largely through conversation in chat; Usage-based pricing avoids per-seat costs and covers the whole team; Strong enterprise posture: SOC 2 Type II, audit logs, SSO, and HIPAA/BAA options **Limitations:** Costs scale with heavy agent usage because billing is credit-based; Advanced controls (BYOK, CRM integrations, SSO) require the higher-priced Business tier; Best value depends on teams already standardized on Slack, Teams, or Discord [Profile (Markdown)](https://openaitools.app/tool/plugbear.md) ## Frequently Asked Questions ### How do Crisp and Runbear compare in monthly traffic? Crisp has 1,408,646 monthly visits, while Runbear has 0. Traffic estimates describe audience size, not product quality. ### How do their growth rates compare? Crisp has a month-over-month growth rate of +1.5%; Runbear has 0%. ### How does pricing compare? Crisp: Free Trial, Paid, Contact for Pricing, Free. Free tier available plus paid plans, with a 14-day free trial covering all features and no credit card required. Flat-rate pricing is offered to reduce cost per agent; check the site for current tiers. Runbear: Paid, Free. Free to start with no credit card. Usage-based paid plans: Team $99/month (20,000 credits, 5 builders) and Business $399/month (100,000 credits, 10 builders, CRM integrations, BYOK, SSO). Annual billing saves ~20%; Enterprise is custom with SCIM, HIPAA/BAA options, and priority SLAs. ## Alternatives | # | Tool Name | Monthly Visits | MoM Growth Rate | Pricing Model | Summary | Profile (Markdown) | | :--- | :--- | :--- | :--- | :--- | :--- | :--- | | 1 | [Notion](https://openaitools.app/tool/t) | 173,441,670 | +0.1% | Freemium | The AI workspace where teams and agents get work done together | [.md](https://openaitools.app/tool/t.md) | | 2 | [tawk.to](https://openaitools.app/tool/abdul-malik-ibrahim-jaber-hassan) | 5,726,823 | -1.5% | Freemium | Delivers a completely free live chat foundation with strong visitor tracking, though its interface feels more traditional than Crisp. | [.md](https://openaitools.app/tool/abdul-malik-ibrahim-jaber-hassan.md) | | 3 | [Intercom](https://openaitools.app/tool/intercom-com) | 4,471,110 | +2.7% | Free Trial, Paid | AI-first customer service with a natively integrated AI agent | [.md](https://openaitools.app/tool/intercom-com.md) | | 4 | [Intercom](https://openaitools.app/tool/intercom-help) | 2,764,543 | -5.8% | Free Trial, Paid | Offers much more advanced AI automation and analytics, but comes with a significantly higher pricing tier than Crisp. | [.md](https://openaitools.app/tool/intercom-help.md) | | 5 | [Respond.io](https://openaitools.app/tool/respond-io) | 1,606,802 | -8.7% | Freemium | Excels at unifying disparate social messaging channels into one inbox, but is less focused on traditional website widget customization. | [.md](https://openaitools.app/tool/respond-io.md) | | 6 | [Chaport](https://openaitools.app/tool/chaport-com) | 1,458,924 | +130.1% | Freemium | Offers a lightweight and budget-friendly live chat and chatbot setup, but lacks Crisp's extensive omnichannel knowledge base features. | [.md](https://openaitools.app/tool/chaport-com.md) | | 7 | [LobeHub](https://openaitools.app/tool/lobehub) | 654,548 | -25% | Freemium | Put always-on AI agents on your team chat | [.md](https://openaitools.app/tool/lobehub.md) | | 8 | [eesel AI](https://openaitools.app/tool/eesel-ai) | 556,113 | +5.7% | Freemium, Free Trial, Paid, Contact for Pricing | Autonomous AI agents for customer service, content and operations | [.md](https://openaitools.app/tool/eesel-ai.md) | | 9 | [Tidio](https://openaitools.app/tool/tidio) | 527,313 | -6.4% | Freemium | Provides robust e-commerce integrations and visual bot builders, but has a more structured pricing model than Crisp. | [.md](https://openaitools.app/tool/tidio.md) | | 10 | [Re:amaze](https://openaitools.app/tool/reamaze-com) | 455,787 | +3.6% | Free Trial, Paid, Contact for Pricing | Combines helpdesk ticketing and live chat seamlessly, but features a less modern user interface compared to Crisp. | [.md](https://openaitools.app/tool/reamaze-com.md) | --- Source: https://openaitools.app/compare/crisp-chat-vs-plugbear More Markdown: [Categories](https://openaitools.app/categories.md) · [Traffic rankings](https://openaitools.app/rankings.md) · [llms.txt](https://openaitools.app/llms.txt)