# Crisp vs Received AI

Crisp records 1,408,646 monthly visits with +1.5% month-over-month growth and Free Trial, Paid, Contact for Pricing, Free pricing. Received AI records 0 monthly visits with -100% growth and Paid, Contact for Pricing pricing.

| Metric | [Crisp](https://openaitools.app/tool/crisp-chat) | [Received AI](https://openaitools.app/tool/received) |
| :--- | :--- | :--- |
| Website URL | https://crisp.chat | https://received.ai |
| Categories | AI Chatbot, AI Knowledge Base, AI Customer Service, AI CRM | AI Accounting, AI For Finance, AI Contract Management, AI Productivity Tools |
| Pricing Model | Free Trial, Paid, Contact for Pricing, Free | Paid, Contact for Pricing |
| Monthly Visits | 1,408,646 | 0 |
| MoM Growth Rate | +1.5% | -100% |
| Primary Market | France | Global |
| Direct Visits | 1,154,066 | 0 |
| Review Score | 4.6 | 4.1 |
| Saved Count | 0 | 1 |
| Supported Platforms | Website | Website |

## Crisp

Crisp started as a live chat widget and grew into a full customer support suite. Conversations from a website widget, email, WhatsApp, Messenger, Instagram, and other channels all land in one collaborative inbox that agents can share, assign, and manage together. Alongside the inbox sit a help center for self-service articles, a lightweight support CRM that stores customer data and past interactions, and analytics that track team performance.

The centerpiece now is the AI layer. You train an AI agent on the content you already have — public pages, help articles, PDFs — and then build a workflow in a no-code builder or from a template library. That workflow can be deployed to any connected channel, and you can review every exchange to refine answers that fell short. Crisp positions this as a way to automate roughly half of routine inquiries so humans handle the cases that matter.

Crisp is built by a French company and emphasizes European data handling, with a status page, extensive integrations, and a developer hub for teams that want to extend the platform further. It serves companies of many sizes, from small businesses to larger support organizations.

**Pricing & Plans:** Free tier available plus paid plans, with a 14-day free trial covering all features and no credit card required. Flat-rate pricing is offered to reduce cost per agent; check the site for current tiers.

- **Omnichannel shared inbox:** Collect and manage conversations from web chat, email, WhatsApp, Messenger, Instagram, and more in one collaborative inbox.
- **No-code AI agents:** Train an agent on your website, help articles, and PDFs, then build answer workflows with a visual builder or ready-made templates.
- **Knowledge base and help center:** Publish branded help articles so customers can resolve common questions without contacting support.
- **Support CRM:** Keep leads and customer records with full conversation history in one place for more personal, contextual replies.
- **Analytics and automations:** Track daily support metrics, then automate internal routing and repetitive tasks with no-code workflows.

**Strengths:** One platform covering chat, email, and social messaging rather than several disconnected tools; No-code AI agent builder makes automation accessible without engineering help; Free tier and a no-card trial let small teams start without upfront cost; European company with a public status page and a developer hub for custom work

**Limitations:** The breadth of features can take time to configure for a first-time setup; Advanced AI capabilities and analytics sit behind higher-priced plans; Some social channels depend on third-party platform policies and API limits

[Profile (Markdown)](https://openaitools.app/tool/crisp-chat.md)

## Received AI

Received targets B2B finance and FinOps teams that have outgrown spreadsheets. Instead of stitching together CSV exports, engineering tickets, and manual reconciliation, teams configure pricing models and contract terms directly in the platform and let it generate invoices, track usage, and reconcile payments. It supports self-serve subscriptions embedded into a company's own website, sales-led enterprise contracts with multi-year terms and milestones, and partner billing for referrals and resellers.

A core differentiator is its "spreadsheet-in-a-system" pricing configuration, which lets finance staff build and adjust any pricing model — subscriptions, usage, services, or hybrid — without engineering support. Received also handles revenue recognition beyond standard subscriptions, including usage, milestones, and price allocation for ASC 606 and IFRS 15 compliance, alongside real-time analytics covering every level of financial operations.

Integration is a major selling point: Received connects to ERP, CRM, PSP, and tax systems, and notably supercharges Stripe-based payment flows. Pricing is stage-based rather than volume-taxed, with the vendor emphasizing that it does not take a cut of customer revenue. A Start-Up tier ($250/mo) has eligibility limits (max 20 employees, max $500K ARR, under $5M raised, one year only), while Lite starts at $490/mo and higher tiers add usage automation, NetSuite/Salesforce integrations, B2B revenue recognition, and channel partner management.

**Pricing & Plans:** Paid, contact for pricing. Self-serve pricing tiers: Start-Up from $250/mo (qualification limits apply), Lite from $490/mo, with Plus and Received All tiers available via sales. Pricing is based on company stage and needs, with no revenue tax or volume commitments.

- **Contract-based billing automation:** Automate invoicing for bespoke multi-year enterprise contracts with varied products and pricing models, replacing manual spreadsheet processing.
- **Self-serve subscription charging:** Embed Received into your own website to manage self-led customers and auto-charge self-serve contracts without engineering work.
- **Channel partner management:** Handle referral and reseller billing, automate partner fees and sales commissions, and monitor partner activity and top-line contributions.
- **ASC 606 and IFRS 15 revenue recognition:** Go beyond subscription RevRec with support for usage, milestones, and price allocation across complex contracts.
- **Usage billing and integrations:** Track product usage in real time via CSV, API, or manual entry, and connect to ERP, CRM, PSP, and tax systems including NetSuite, Salesforce, QuickBooks, Xero, and Stripe.

**Strengths:** Purpose-built for B2B complexity rather than adapted from consumer subscription billing; Finance users can build and change pricing models without engineering support; Covers the full revenue lifecycle: pricing, invoicing, payments, reconciliation, and RevRec; Strong integration coverage across ERP, CRM, PSP, and tax tooling, with deep Stripe support

**Limitations:** No transparent self-serve checkout; several tiers require contacting sales; Entry-level Start-Up tier has strict eligibility limits and is capped at one year; Implementation and migration effort may be significant for teams moving off spreadsheets

[Profile (Markdown)](https://openaitools.app/tool/received.md)

## Frequently Asked Questions

### How do Crisp and Received AI compare in monthly traffic?

Crisp has 1,408,646 monthly visits, while Received AI has 0. Traffic estimates describe audience size, not product quality.

### How do their growth rates compare?

Crisp has a month-over-month growth rate of +1.5%; Received AI has -100%.

### How does pricing compare?

Crisp: Free Trial, Paid, Contact for Pricing, Free. Free tier available plus paid plans, with a 14-day free trial covering all features and no credit card required. Flat-rate pricing is offered to reduce cost per agent; check the site for current tiers. Received AI: Paid, Contact for Pricing. Paid, contact for pricing. Self-serve pricing tiers: Start-Up from $250/mo (qualification limits apply), Lite from $490/mo, with Plus and Received All tiers available via sales. Pricing is based on company stage and needs, with no revenue tax or volume commitments.

## Alternatives

| # | Tool Name | Monthly Visits | MoM Growth Rate | Pricing Model | Summary | Profile (Markdown) |
| :--- | :--- | :--- | :--- | :--- | :--- | :--- |
| 1 | [tawk.to](https://openaitools.app/tool/abdul-malik-ibrahim-jaber-hassan) | 5,726,823 | -1.5% | Freemium | Delivers a completely free live chat foundation with strong visitor tracking, though its interface feels more traditional than Crisp. | [.md](https://openaitools.app/tool/abdul-malik-ibrahim-jaber-hassan.md) |
| 2 | [Intercom](https://openaitools.app/tool/intercom-help) | 2,764,543 | -5.8% | Free Trial, Paid | Offers much more advanced AI automation and analytics, but comes with a significantly higher pricing tier than Crisp. | [.md](https://openaitools.app/tool/intercom-help.md) |
| 3 | [Respond.io](https://openaitools.app/tool/respond-io) | 1,606,802 | -8.7% | Freemium | Excels at unifying disparate social messaging channels into one inbox, but is less focused on traditional website widget customization. | [.md](https://openaitools.app/tool/respond-io.md) |
| 4 | [Chaport](https://openaitools.app/tool/chaport-com) | 1,458,924 | +130.1% | Freemium | Offers a lightweight and budget-friendly live chat and chatbot setup, but lacks Crisp's extensive omnichannel knowledge base features. | [.md](https://openaitools.app/tool/chaport-com.md) |
| 5 | [eesel AI](https://openaitools.app/tool/eesel-ai) | 556,113 | +5.7% | Freemium, Free Trial, Paid, Contact for Pricing | Autonomous AI agents for customer service, content and operations | [.md](https://openaitools.app/tool/eesel-ai.md) |
| 6 | [Tidio](https://openaitools.app/tool/tidio) | 527,313 | -6.4% | Freemium | Provides robust e-commerce integrations and visual bot builders, but has a more structured pricing model than Crisp. | [.md](https://openaitools.app/tool/tidio.md) |
| 7 | [Re:amaze](https://openaitools.app/tool/reamaze-com) | 455,787 | +3.6% | Free Trial, Paid, Contact for Pricing | Combines helpdesk ticketing and live chat seamlessly, but features a less modern user interface compared to Crisp. | [.md](https://openaitools.app/tool/reamaze-com.md) |
| 8 | [Richpanel](https://openaitools.app/tool/richpanel) | 384,348 | -9% | Free Trial, Contact for Pricing | Tailored specifically for e-commerce stores with deep Shopify integrations, whereas Crisp serves a broader range of business types. | [.md](https://openaitools.app/tool/richpanel.md) |
| 9 | [Intapp](https://openaitools.app/tool/intapp) | 220,730 | +13.6% | Contact for Pricing | Applied AI and deal software for professional and financial services firms | [.md](https://openaitools.app/tool/intapp.md) |
| 10 | [BoldDesk](https://openaitools.app/tool/bolddesk) | 124,232 | -15.6% | Free Trial, Contact for Pricing | Provides structured IT service desk ticketing and knowledge bases, but feels less optimized for casual real-time website chat. | [.md](https://openaitools.app/tool/bolddesk.md) |

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Source: https://openaitools.app/compare/crisp-chat-vs-received

More Markdown: [Categories](https://openaitools.app/categories.md) · [Traffic rankings](https://openaitools.app/rankings.md) · [llms.txt](https://openaitools.app/llms.txt)