# Crisp vs SupBot Crisp records 1,408,646 monthly visits with +1.5% month-over-month growth and Free Trial, Paid, Contact for Pricing, Free pricing. SupBot records 0 monthly visits with 0% growth and Freemium pricing. | Metric | [Crisp](https://openaitools.app/tool/crisp-chat) | [SupBot](https://openaitools.app/tool/supbot) | | :--- | :--- | :--- | | Website URL | https://crisp.chat | https://supbot.io | | Categories | AI Chatbot, AI Knowledge Base, AI Customer Service, AI CRM | AI Chatbot, AI Customer Service, AI Assistant, Large Language Models (LLMs) | | Pricing Model | Free Trial, Paid, Contact for Pricing, Free | Freemium | | Monthly Visits | 1,408,646 | 0 | | MoM Growth Rate | +1.5% | 0% | | Primary Market | France | Global | | Direct Visits | 1,154,066 | 0 | | Review Score | 4.6 | 4 | | Saved Count | 0 | 0 | | Supported Platforms | Website | Website | ## Crisp Crisp started as a live chat widget and grew into a full customer support suite. Conversations from a website widget, email, WhatsApp, Messenger, Instagram, and other channels all land in one collaborative inbox that agents can share, assign, and manage together. Alongside the inbox sit a help center for self-service articles, a lightweight support CRM that stores customer data and past interactions, and analytics that track team performance. The centerpiece now is the AI layer. You train an AI agent on the content you already have — public pages, help articles, PDFs — and then build a workflow in a no-code builder or from a template library. That workflow can be deployed to any connected channel, and you can review every exchange to refine answers that fell short. Crisp positions this as a way to automate roughly half of routine inquiries so humans handle the cases that matter. Crisp is built by a French company and emphasizes European data handling, with a status page, extensive integrations, and a developer hub for teams that want to extend the platform further. It serves companies of many sizes, from small businesses to larger support organizations. **Pricing & Plans:** Free tier available plus paid plans, with a 14-day free trial covering all features and no credit card required. Flat-rate pricing is offered to reduce cost per agent; check the site for current tiers. - **Omnichannel shared inbox:** Collect and manage conversations from web chat, email, WhatsApp, Messenger, Instagram, and more in one collaborative inbox. - **No-code AI agents:** Train an agent on your website, help articles, and PDFs, then build answer workflows with a visual builder or ready-made templates. - **Knowledge base and help center:** Publish branded help articles so customers can resolve common questions without contacting support. - **Support CRM:** Keep leads and customer records with full conversation history in one place for more personal, contextual replies. - **Analytics and automations:** Track daily support metrics, then automate internal routing and repetitive tasks with no-code workflows. **Strengths:** One platform covering chat, email, and social messaging rather than several disconnected tools; No-code AI agent builder makes automation accessible without engineering help; Free tier and a no-card trial let small teams start without upfront cost; European company with a public status page and a developer hub for custom work **Limitations:** The breadth of features can take time to configure for a first-time setup; Advanced AI capabilities and analytics sit behind higher-priced plans; Some social channels depend on third-party platform policies and API limits [Profile (Markdown)](https://openaitools.app/tool/crisp-chat.md) ## SupBot SupBot is aimed at teams that are buried in repetitive support questions and want 24/7 first-line coverage without hiring around the clock. Setup follows a short sequence: train the bot by filling in a few inputs describing how it should function, test the flow as many times as you like, deploy it by pasting a small embed script into your website or project, and manage any tickets that come in from visitors who ask for human support. The bot is built on top of OpenAI models, so responses are generated conversationally rather than from rigid decision trees. A practical detail is that SupBot does not just deflect questions — when a visitor asks to speak with a person, the conversation is captured as a ticket and appears in your dashboard, which keeps handoff inside the same tool. The site positions the value around cutting support costs, improving response speed and keeping answer quality consistent, and it explicitly frames the ticket system and contact retrieval as part of the offering. Pricing is published directly on the homepage: a free tier with one trainable and deployable bot and 100 monthly messages on a GPT-4o-mini model, a Standard tier at $15 per month for 1,000 monthly messages and unlimited retrains on GPT-4o, and a Premium tier at $45 per month for five bots, 10,000 monthly messages and the ticketing system. Both paid plans include the ticketing system, and the bot can be launched free without a credit card. **Pricing & Plans:** Free tier: 1 bot, 100 monthly messages, GPT-4o-mini model. Standard: $15/month for 1 bot, 1,000 monthly messages, unlimited retrains, ticketing system, GPT-4o. Premium: $45/month for 5 bots, 10,000 monthly messages, ticketing system, GPT-4o. - **Train and deploy without code:** Describe how the bot should behave, test the flow, then paste a small script into your site or project to publish it. - **Human handoff with ticketing:** Visitors who ask for a person generate a ticket and the full message thread appears in your dashboard for follow-up. - **Built on OpenAI models:** Responses are generated by GPT-4o or GPT-4o-mini depending on plan, giving conversational answers instead of rigid decision trees. - **Unlimited retraining on paid plans:** Standard and Premium tiers allow unlimited bot retrains, so you can keep answers aligned with changing business content. - **24/7 instant responses:** Routine questions are answered instantly around the clock, reducing wait times and relieving the load on human agents. **Strengths:** Published, transparent pricing with a genuinely usable free tier of 100 messages per month; Very short setup path: train, test, paste a script, manage tickets — all in one place; Human handoff is included rather than bolted on, with conversations visible as tickets in your dashboard; Unlimited retrains on paid plans make it easy to keep the bot current with changing policies **Limitations:** Message caps on the free and Standard tiers are low enough that busier sites will need Premium or higher volume; The bot is tied to OpenAI models, so response quality and topic coverage depend on how well you train it; There is no dedicated pricing page — plan details live on the homepage — and no published enterprise tier [Profile (Markdown)](https://openaitools.app/tool/supbot.md) ## Frequently Asked Questions ### How do Crisp and SupBot compare in monthly traffic? Crisp has 1,408,646 monthly visits, while SupBot has 0. Traffic estimates describe audience size, not product quality. ### How do their growth rates compare? Crisp has a month-over-month growth rate of +1.5%; SupBot has 0%. ### How does pricing compare? Crisp: Free Trial, Paid, Contact for Pricing, Free. Free tier available plus paid plans, with a 14-day free trial covering all features and no credit card required. Flat-rate pricing is offered to reduce cost per agent; check the site for current tiers. SupBot: Freemium. Free tier: 1 bot, 100 monthly messages, GPT-4o-mini model. Standard: $15/month for 1 bot, 1,000 monthly messages, unlimited retrains, ticketing system, GPT-4o. Premium: $45/month for 5 bots, 10,000 monthly messages, ticketing system, GPT-4o. ## Alternatives | # | Tool Name | Monthly Visits | MoM Growth Rate | Pricing Model | Summary | Profile (Markdown) | | :--- | :--- | :--- | :--- | :--- | :--- | :--- | | 1 | [tawk.to](https://openaitools.app/tool/abdul-malik-ibrahim-jaber-hassan) | 5,726,823 | -1.5% | Freemium | Free live chat, inbox and AI helpdesk for your website | [.md](https://openaitools.app/tool/abdul-malik-ibrahim-jaber-hassan.md) | | 2 | [Intercom](https://openaitools.app/tool/intercom-help) | 2,764,543 | -5.8% | Free Trial, Paid | Offers much more advanced AI automation and analytics, but comes with a significantly higher pricing tier than Crisp. | [.md](https://openaitools.app/tool/intercom-help.md) | | 3 | [Respond.io](https://openaitools.app/tool/respond-io) | 1,606,802 | -8.7% | Freemium | Excels at unifying disparate social messaging channels into one inbox, but is less focused on traditional website widget customization. | [.md](https://openaitools.app/tool/respond-io.md) | | 4 | [Chaport](https://openaitools.app/tool/chaport-com) | 1,458,924 | +130.1% | Freemium | All-in-one customer messaging for live chat, chatbots, and self-service | [.md](https://openaitools.app/tool/chaport-com.md) | | 5 | [eesel AI](https://openaitools.app/tool/eesel-ai) | 556,113 | +5.7% | Freemium, Free Trial, Paid, Contact for Pricing | Autonomous AI agents for customer service, content and operations | [.md](https://openaitools.app/tool/eesel-ai.md) | | 6 | [Tidio](https://openaitools.app/tool/tidio) | 527,313 | -6.4% | Freemium | AI customer service that answers instantly and turns chats into revenue | [.md](https://openaitools.app/tool/tidio.md) | | 7 | [DocsBot AI](https://openaitools.app/tool/docsbot-ai) | 495,278 | -3.8% | Freemium | Custom AI agents trained on your documentation and knowledge base | [.md](https://openaitools.app/tool/docsbot-ai.md) | | 8 | [Re:amaze](https://openaitools.app/tool/reamaze-com) | 455,787 | +3.6% | Free Trial, Paid, Contact for Pricing | Combines helpdesk ticketing and live chat seamlessly, but features a less modern user interface compared to Crisp. | [.md](https://openaitools.app/tool/reamaze-com.md) | | 9 | [Richpanel](https://openaitools.app/tool/richpanel) | 384,348 | -9% | Free Trial, Contact for Pricing | Tailored specifically for e-commerce stores with deep Shopify integrations, whereas Crisp serves a broader range of business types. | [.md](https://openaitools.app/tool/richpanel.md) | | 10 | [SiteGPT](https://openaitools.app/tool/sitegpt) | 164,579 | -15% | Free Trial, Paid, Contact for Pricing | Custom AI support chatbots trained on your own website content | [.md](https://openaitools.app/tool/sitegpt.md) | --- Source: https://openaitools.app/compare/crisp-chat-vs-supbot More Markdown: [Categories](https://openaitools.app/categories.md) · [Traffic rankings](https://openaitools.app/rankings.md) · [llms.txt](https://openaitools.app/llms.txt)