# Crisp vs Supportson

Crisp records 1,408,646 monthly visits with +1.5% month-over-month growth and Free Trial, Paid, Contact for Pricing, Free pricing. Supportson records 0 monthly visits with 0% growth and Freemium pricing.

| Metric | [Crisp](https://openaitools.app/tool/crisp-chat) | [Supportson](https://openaitools.app/tool/supportson) |
| :--- | :--- | :--- |
| Website URL | https://crisp.chat | https://supportson.com |
| Categories | AI Chatbot, AI Knowledge Base, AI Customer Service, AI CRM | AI Customer Service, AI Chatbot, AI Agent, AI Assistant |
| Pricing Model | Free Trial, Paid, Contact for Pricing, Free | Freemium |
| Monthly Visits | 1,408,646 | 0 |
| MoM Growth Rate | +1.5% | 0% |
| Primary Market | France | Global |
| Direct Visits | 1,154,066 | 0 |
| Review Score | 4.6 | 4.1 |
| Saved Count | 0 | 0 |
| Supported Platforms | Website | Website |

## Crisp

Crisp started as a live chat widget and grew into a full customer support suite. Conversations from a website widget, email, WhatsApp, Messenger, Instagram, and other channels all land in one collaborative inbox that agents can share, assign, and manage together. Alongside the inbox sit a help center for self-service articles, a lightweight support CRM that stores customer data and past interactions, and analytics that track team performance.

The centerpiece now is the AI layer. You train an AI agent on the content you already have — public pages, help articles, PDFs — and then build a workflow in a no-code builder or from a template library. That workflow can be deployed to any connected channel, and you can review every exchange to refine answers that fell short. Crisp positions this as a way to automate roughly half of routine inquiries so humans handle the cases that matter.

Crisp is built by a French company and emphasizes European data handling, with a status page, extensive integrations, and a developer hub for teams that want to extend the platform further. It serves companies of many sizes, from small businesses to larger support organizations.

**Pricing & Plans:** Free tier available plus paid plans, with a 14-day free trial covering all features and no credit card required. Flat-rate pricing is offered to reduce cost per agent; check the site for current tiers.

- **Omnichannel shared inbox:** Collect and manage conversations from web chat, email, WhatsApp, Messenger, Instagram, and more in one collaborative inbox.
- **No-code AI agents:** Train an agent on your website, help articles, and PDFs, then build answer workflows with a visual builder or ready-made templates.
- **Knowledge base and help center:** Publish branded help articles so customers can resolve common questions without contacting support.
- **Support CRM:** Keep leads and customer records with full conversation history in one place for more personal, contextual replies.
- **Analytics and automations:** Track daily support metrics, then automate internal routing and repetitive tasks with no-code workflows.

**Strengths:** One platform covering chat, email, and social messaging rather than several disconnected tools; No-code AI agent builder makes automation accessible without engineering help; Free tier and a no-card trial let small teams start without upfront cost; European company with a public status page and a developer hub for custom work

**Limitations:** The breadth of features can take time to configure for a first-time setup; Advanced AI capabilities and analytics sit behind higher-priced plans; Some social channels depend on third-party platform policies and API limits

[Profile (Markdown)](https://openaitools.app/tool/crisp-chat.md)

## Supportson

Supportson positions itself as an anti-Intercom for lean teams: a single snippet on your site gives visitors an AI chat agent, voice and video calling, and the ability to book and pay for a session with a real person. The AI agent is built from your own content — paste a URL and it crawls your pages, or upload PDFs, spreadsheets, YouTube links, and FAQ documents — and it responds in under two seconds while automatically matching the visitor's language.

What separates it from standard helpdesk chat is the multimodal layer. Customers can hop onto a video call, share their screen, or purchase premium support with built-in Stripe payments; revenue from those sessions flows straight to your own Stripe account. When the AI reaches the edge of its knowledge, conversations hand off to a human agent with the full context intact, and notifications can be routed to Slack, Microsoft Teams, WhatsApp, email, Telegram, Discord, SMS, or phone. There is also a native iOS app for agents with live visitor maps and one-tap calling, plus analytics covering resolution rate, response time, escalation rate, and paid-session revenue.

Setup is designed to be non-technical: name the agent, give it a tone, feed it knowledge, and paste one line of code (WordPress and Shopify plugins are available). Pricing starts with a free forever tier of one AI agent and 50 conversations per month, then moves to paid tiers for more agents, all channels, and team analytics, with a custom enterprise option.

**Pricing & Plans:** Free forever Aloha tier with 1 AI agent and 50 conversations per month, no credit card required. Mahalo is $29/month for 2 agents, unlimited conversations, all channels, removable branding, and paid chat/video calls. Ohana is $79/month for up to 10 agents with team dashboard, analytics, and API access. A custom Big Kahuna plan covers enterprises.

- **AI chat trained on your content:** Crawl your website URL or upload PDFs, spreadsheets, YouTube videos, and FAQ docs; the agent builds a knowledge base in about a minute and answers in under two seconds in the customer's own language.
- **Built-in video and voice calls:** Visitors can move from text to a face-to-face video call with screen sharing without leaving the widget, which suits troubleshooting and demos that chat cannot handle.
- **Paid sessions with Stripe:** Charge per call or per minute for consultations, premium support, or expert time. Payments settle directly into your Stripe account, turning support into a revenue line.
- **Seamless AI-to-human handoff:** The agent escalates complex issues with context preserved and alerts your team via Slack, Teams, WhatsApp, email, Telegram, Discord, SMS, or phone.
- **Agent iOS app and analytics:** A native iOS app shows live visitors on a map with push notifications and one-tap calls, while the dashboard tracks resolution rate, response times, escalations, and paid-session revenue.

**Strengths:** Video calls and paid sessions are unusual in a support widget and add real revenue potential; Free forever tier with 50 conversations per month and no credit card; Fast, non-technical setup via one line of code plus WordPress and Shopify plugins; Multichannel notifications and a native iOS app keep agents responsive on the move

**Limitations:** Free tier is limited to one AI agent and 50 conversations monthly; Video and paid session features sit on paid plans, so the entry price for the full experience is $29/month; Some ecosystem features such as the Android app are still listed as coming soon

[Profile (Markdown)](https://openaitools.app/tool/supportson.md)

## Frequently Asked Questions

### How do Crisp and Supportson compare in monthly traffic?

Crisp has 1,408,646 monthly visits, while Supportson has 0. Traffic estimates describe audience size, not product quality.

### How do their growth rates compare?

Crisp has a month-over-month growth rate of +1.5%; Supportson has 0%.

### How does pricing compare?

Crisp: Free Trial, Paid, Contact for Pricing, Free. Free tier available plus paid plans, with a 14-day free trial covering all features and no credit card required. Flat-rate pricing is offered to reduce cost per agent; check the site for current tiers. Supportson: Freemium. Free forever Aloha tier with 1 AI agent and 50 conversations per month, no credit card required. Mahalo is $29/month for 2 agents, unlimited conversations, all channels, removable branding, and paid chat/video calls. Ohana is $79/month for up to 10 agents with team dashboard, analytics, and API access. A custom Big Kahuna plan covers enterprises.

## Alternatives

| # | Tool Name | Monthly Visits | MoM Growth Rate | Pricing Model | Summary | Profile (Markdown) |
| :--- | :--- | :--- | :--- | :--- | :--- | :--- |
| 1 | [tawk.to](https://openaitools.app/tool/abdul-malik-ibrahim-jaber-hassan) | 5,726,823 | -1.5% | Freemium | Free live chat, inbox and AI helpdesk for your website | [.md](https://openaitools.app/tool/abdul-malik-ibrahim-jaber-hassan.md) |
| 2 | [Intercom](https://openaitools.app/tool/intercom-com) | 4,471,110 | +2.7% | Free Trial, Paid | AI-first customer service with a natively integrated AI agent | [.md](https://openaitools.app/tool/intercom-com.md) |
| 3 | [Intercom](https://openaitools.app/tool/intercom-help) | 2,764,543 | -5.8% | Free Trial, Paid | Offers much more advanced AI automation and analytics, but comes with a significantly higher pricing tier than Crisp. | [.md](https://openaitools.app/tool/intercom-help.md) |
| 4 | [Respond.io](https://openaitools.app/tool/respond-io) | 1,606,802 | -8.7% | Freemium | Excels at unifying disparate social messaging channels into one inbox, but is less focused on traditional website widget customization. | [.md](https://openaitools.app/tool/respond-io.md) |
| 5 | [Chaport](https://openaitools.app/tool/chaport-com) | 1,458,924 | +130.1% | Freemium | All-in-one customer messaging for live chat, chatbots, and self-service | [.md](https://openaitools.app/tool/chaport-com.md) |
| 6 | [Kapture CRM](https://openaitools.app/tool/kapturecrm-com) | 561,153 | -0.7% | Contact for Pricing | AI-powered customer experience platform unifying support, sales, and service | [.md](https://openaitools.app/tool/kapturecrm-com.md) |
| 7 | [eesel AI](https://openaitools.app/tool/eesel-ai) | 556,113 | +5.7% | Freemium, Free Trial, Paid, Contact for Pricing | Autonomous AI agents for customer service, content and operations | [.md](https://openaitools.app/tool/eesel-ai.md) |
| 8 | [Tidio](https://openaitools.app/tool/tidio) | 527,313 | -6.4% | Freemium | AI customer service that answers instantly and turns chats into revenue | [.md](https://openaitools.app/tool/tidio.md) |
| 9 | [DocsBot AI](https://openaitools.app/tool/docsbot-ai) | 495,278 | -3.8% | Freemium | Custom AI agents trained on your documentation and knowledge base | [.md](https://openaitools.app/tool/docsbot-ai.md) |
| 10 | [Re:amaze](https://openaitools.app/tool/reamaze-com) | 455,787 | +3.6% | Free Trial, Paid, Contact for Pricing | AI-powered shared inbox, live chat, and helpdesk for online businesses | [.md](https://openaitools.app/tool/reamaze-com.md) |

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Source: https://openaitools.app/compare/crisp-chat-vs-supportson

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