# Crisp vs UseChat (now 88Agents)

Crisp records 1,408,646 monthly visits with +1.5% month-over-month growth and Free Trial, Paid, Contact for Pricing, Free pricing. UseChat (now 88Agents) records 0 monthly visits with 0% growth and Free Trial, Paid pricing.

| Metric | [Crisp](https://openaitools.app/tool/crisp-chat) | [UseChat (now 88Agents)](https://openaitools.app/tool/usechat) |
| :--- | :--- | :--- |
| Website URL | https://crisp.chat | https://usechat.ai |
| Categories | AI Chatbot, AI Knowledge Base, AI Customer Service, AI CRM | AI Chatbot, AI Customer Service, AI Assistant, Large Language Models (LLMs) |
| Pricing Model | Free Trial, Paid, Contact for Pricing, Free | Free Trial, Paid |
| Monthly Visits | 1,408,646 | 0 |
| MoM Growth Rate | +1.5% | 0% |
| Primary Market | France | Global |
| Direct Visits | 1,154,066 | 0 |
| Review Score | 4.6 | 4.1 |
| Saved Count | 0 | 5 |
| Supported Platforms | Website | Website |

## Crisp

Crisp started as a live chat widget and grew into a full customer support suite. Conversations from a website widget, email, WhatsApp, Messenger, Instagram, and other channels all land in one collaborative inbox that agents can share, assign, and manage together. Alongside the inbox sit a help center for self-service articles, a lightweight support CRM that stores customer data and past interactions, and analytics that track team performance.

The centerpiece now is the AI layer. You train an AI agent on the content you already have — public pages, help articles, PDFs — and then build a workflow in a no-code builder or from a template library. That workflow can be deployed to any connected channel, and you can review every exchange to refine answers that fell short. Crisp positions this as a way to automate roughly half of routine inquiries so humans handle the cases that matter.

Crisp is built by a French company and emphasizes European data handling, with a status page, extensive integrations, and a developer hub for teams that want to extend the platform further. It serves companies of many sizes, from small businesses to larger support organizations.

**Pricing & Plans:** Free tier available plus paid plans, with a 14-day free trial covering all features and no credit card required. Flat-rate pricing is offered to reduce cost per agent; check the site for current tiers.

- **Omnichannel shared inbox:** Collect and manage conversations from web chat, email, WhatsApp, Messenger, Instagram, and more in one collaborative inbox.
- **No-code AI agents:** Train an agent on your website, help articles, and PDFs, then build answer workflows with a visual builder or ready-made templates.
- **Knowledge base and help center:** Publish branded help articles so customers can resolve common questions without contacting support.
- **Support CRM:** Keep leads and customer records with full conversation history in one place for more personal, contextual replies.
- **Analytics and automations:** Track daily support metrics, then automate internal routing and repetitive tasks with no-code workflows.

**Strengths:** One platform covering chat, email, and social messaging rather than several disconnected tools; No-code AI agent builder makes automation accessible without engineering help; Free tier and a no-card trial let small teams start without upfront cost; European company with a public status page and a developer hub for custom work

**Limitations:** The breadth of features can take time to configure for a first-time setup; Advanced AI capabilities and analytics sit behind higher-priced plans; Some social channels depend on third-party platform policies and API limits

[Profile (Markdown)](https://openaitools.app/tool/crisp-chat.md)

## UseChat (now 88Agents)

UseChat redirects to 88Agents, the current name of the product. It is a chatbot and agent-building platform aimed at agencies and internal product teams rather than one-off website widgets. The pitch is deliberately unglamorous: you start with a smart chatbot that answers questions, knows your client's documentation and captures leads, and you scale the same assistant into an agent that can query databases, trigger workflows and call external APIs when the project demands it.

Model choice is a first-class feature rather than a hidden default. You can switch between OpenAI, Anthropic and Google Gemini models without changing code, which matters when you are managing cost and capability across many client accounts. Knowledge ingestion covers PDFs, Word and Markdown files, full website crawls, structured CSV/JSON datasets, YouTube videos and playlists for automatic transcript extraction, and FAQ pairs for exact-match answers. Everything is indexed and searchable from the same configuration.

Deployment is multi-channel from a single setup. The same knowledge base and personality can appear as an embeddable chat widget styled to match a client's brand, as a Slack app handling DMs and channel mentions, or as an email agent reading and replying over IMAP/SMTP on a schedule. Every conversation is logged and searchable, and contacts can be collected when you want to turn conversations into leads. Pricing starts around $29/month and scales to $399/month, with annual billing offering a discount, plus an enterprise tier.

**Pricing & Plans:** Free to start with no credit card required; paid plans listed on the site are Starter at $29/month (25 chatbots, 1 GB storage, unlimited chats, 5 team members, 3 channels), Pro at $99/month (100 chatbots, 10 GB storage, 25 team members, 5 channels, 1 year history) and Expert at $399/month (250 chatbots, 100 GB storage, 100 team members, 10 channels, 2 years history). Yearly billing saves roughly 30%, and a custom Enterprise plan is available. You supply your own model API keys.

- **Bring your own keys and models:** Connect OpenAI, Anthropic or Google Gemini and switch models in seconds without changing code, so you are never locked to a single provider and can optimize cost as pricing changes.
- **Multi-channel deployment:** Publish one chatbot configuration to an embeddable website widget, Slack workspaces (DMs and channel mentions) and an email agent that reads and answers over IMAP/SMTP — same knowledge, same personality.
- **Broad knowledge ingestion:** Train on PDFs, Word and Markdown documents, full website crawls or specific pages, structured CSV/JSON datasets, YouTube videos and playlists with automatic transcripts, and FAQ pairs for exact answers.
- **Chatbot to agent in one platform:** Start with a simple Q&A chatbot and extend it into an agent that can query databases, kick off workflows and call external APIs without migrating to another tool.
- **Conversation visibility and contacts:** Every message is logged and searchable, scheduled site syncs keep content fresh, and contact capture turns visitor conversations into follow-up leads.

**Strengths:** Own your API keys and pick between OpenAI, Anthropic and Gemini per project; One configuration deploys to web, Slack and email, which suits multi-client agency work; Ingestion covers documents, site crawls, datasets, YouTube transcripts and FAQs; Transparent published pricing with a free tier and no credit card required

**Limitations:** Pricing tiers cap chatbots, channels and team members per plan, which can add up across many client accounts; Bring-your-own-key model means you also carry the underlying LLM usage costs; The email channel depends on you configuring IMAP/SMTP access for each client

[Profile (Markdown)](https://openaitools.app/tool/usechat.md)

## Frequently Asked Questions

### How do Crisp and UseChat (now 88Agents) compare in monthly traffic?

Crisp has 1,408,646 monthly visits, while UseChat (now 88Agents) has 0. Traffic estimates describe audience size, not product quality.

### How do their growth rates compare?

Crisp has a month-over-month growth rate of +1.5%; UseChat (now 88Agents) has 0%.

### How does pricing compare?

Crisp: Free Trial, Paid, Contact for Pricing, Free. Free tier available plus paid plans, with a 14-day free trial covering all features and no credit card required. Flat-rate pricing is offered to reduce cost per agent; check the site for current tiers. UseChat (now 88Agents): Free Trial, Paid. Free to start with no credit card required; paid plans listed on the site are Starter at $29/month (25 chatbots, 1 GB storage, unlimited chats, 5 team members, 3 channels), Pro at $99/month (100 chatbots, 10 GB storage, 25 team members, 5 channels, 1 year history) and Expert at $399/month (250 chatbots, 100 GB storage, 100 team members, 10 channels, 2 years history). Yearly billing saves roughly 30%, and a custom Enterprise plan is available. You supply your own model API keys.

## Alternatives

| # | Tool Name | Monthly Visits | MoM Growth Rate | Pricing Model | Summary | Profile (Markdown) |
| :--- | :--- | :--- | :--- | :--- | :--- | :--- |
| 1 | [tawk.to](https://openaitools.app/tool/abdul-malik-ibrahim-jaber-hassan) | 5,726,823 | -1.5% | Freemium | Delivers a completely free live chat foundation with strong visitor tracking, though its interface feels more traditional than Crisp. | [.md](https://openaitools.app/tool/abdul-malik-ibrahim-jaber-hassan.md) |
| 2 | [Intercom](https://openaitools.app/tool/intercom-help) | 2,764,543 | -5.8% | Free Trial, Paid | Offers much more advanced AI automation and analytics, but comes with a significantly higher pricing tier than Crisp. | [.md](https://openaitools.app/tool/intercom-help.md) |
| 3 | [Chatbot App](https://openaitools.app/tool/chatbot-app) | 2,170,883 | -9.7% | Freemium | Chat with 30+ leading AI models in one clean, fast workspace | [.md](https://openaitools.app/tool/chatbot-app.md) |
| 4 | [Respond.io](https://openaitools.app/tool/respond-io) | 1,606,802 | -8.7% | Freemium | Excels at unifying disparate social messaging channels into one inbox, but is less focused on traditional website widget customization. | [.md](https://openaitools.app/tool/respond-io.md) |
| 5 | [Chaport](https://openaitools.app/tool/chaport-com) | 1,458,924 | +130.1% | Freemium | Offers a lightweight and budget-friendly live chat and chatbot setup, but lacks Crisp's extensive omnichannel knowledge base features. | [.md](https://openaitools.app/tool/chaport-com.md) |
| 6 | [eesel AI](https://openaitools.app/tool/eesel-ai) | 556,113 | +5.7% | Freemium, Free Trial, Paid, Contact for Pricing | Autonomous AI agents for customer service, content and operations | [.md](https://openaitools.app/tool/eesel-ai.md) |
| 7 | [Tidio](https://openaitools.app/tool/tidio) | 527,313 | -6.4% | Freemium | Provides robust e-commerce integrations and visual bot builders, but has a more structured pricing model than Crisp. | [.md](https://openaitools.app/tool/tidio.md) |
| 8 | [DocsBot AI](https://openaitools.app/tool/docsbot-ai) | 495,278 | -3.8% | Freemium | Custom AI agents trained on your documentation and knowledge base | [.md](https://openaitools.app/tool/docsbot-ai.md) |
| 9 | [Re:amaze](https://openaitools.app/tool/reamaze-com) | 455,787 | +3.6% | Free Trial, Paid, Contact for Pricing | AI-powered shared inbox, live chat, and helpdesk for online businesses | [.md](https://openaitools.app/tool/reamaze-com.md) |
| 10 | [Chatbase](https://openaitools.app/tool/chatbase) | 396,383 | -7% | Freemium, Paid | Build customer-facing AI agents for support, sales, and product guidance | [.md](https://openaitools.app/tool/chatbase.md) |

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Source: https://openaitools.app/compare/crisp-chat-vs-usechat

More Markdown: [Categories](https://openaitools.app/categories.md) · [Traffic rankings](https://openaitools.app/rankings.md) · [llms.txt](https://openaitools.app/llms.txt)