# Defined.ai vs Salesforce Agentforce (formerly Einstein)

Defined.ai records 146,251 monthly visits with -21% month-over-month growth and Contact for Pricing pricing. Salesforce Agentforce (formerly Einstein) records 111,910,743 monthly visits with +2.2% growth and Freemium pricing.

| Metric | [Defined.ai](https://openaitools.app/tool/definedcrowd-com) | [Salesforce Agentforce (formerly Einstein)](https://openaitools.app/tool/salesforce-einstein) |
| :--- | :--- | :--- |
| Website URL | https://defined.ai | https://www.salesforce.com/agentforce/ |
| Categories | Other | AI App Builder, AI Developer Tools, AI CRM, No-Code&Low-Code |
| Pricing Model | Contact for Pricing | Freemium |
| Monthly Visits | 146,251 | 111,910,743 |
| MoM Growth Rate | -21% | +2.2% |
| Primary Market | United States | United States |
| Direct Visits | 84,423 | 60,741,009 |
| Review Score | 4.4 | 4.4 |
| Saved Count | 1 | 20 |
| Supported Platforms | Website | Website |

## Defined.ai

Defined.ai supports the full AI data lifecycle, from sourcing and collection through annotation, machine translation, conversational data and model evaluation. Its AI Data Marketplace offers off-the-shelf datasets spanning audio, image, video, text and multimodal formats, with advanced filters so teams can find data matching specific technical requirements such as content type, file format, sample rate and bit depth, then request free samples and quotes.

Beyond off-the-shelf data, Defined.ai delivers custom services: model-in-the-loop data annotation for text, audio, image and video, global data collection, multilingual machine translation and conversational AI datasets designed to be natural and bias-free. Work is delivered via file transfer or API so teams can begin training quickly, and services are positioned as enterprise-grade with respect to privacy, security and compliance.

The company emphasizes ethical sourcing and governance. It states ISO 27001, 27701 and 42001 accreditation, GDPR and HIPAA compliance, and fair working conditions, and works with a crowd of over 1.6 million experts across 150+ countries and 500+ languages, dialects and locales. It also offers Accelerat.ai for multilingual AI agent support.

**Pricing & Plans:** Defined.ai does not publish standard list prices; datasets and services are quoted per project. Teams can browse the marketplace, access free dataset samples and request quotes, with pricing depending on dataset type, customization, volume and delivery method.

- **AI Data Marketplace:** A large selection of ready-to-use, ethically sourced datasets across audio, image, video, text and multimodal formats, with advanced filtering and free samples.
- **Data annotation & model-in-the-loop:** Expert-verified labeling for text, audio, image and video using model-first, human-in-the-loop workflows for accuracy and fairness.
- **Machine translation & multilingual data:** High-quality multilingual content for global AI systems, drawing on 500+ languages, dialects and locales.
- **Custom data collection:** Global, diverse data collection at scale for training, with privacy and security vetting on every dataset.
- **Data & model evaluation:** Rigorous testing of datasets and models to ensure accuracy, fairness and quality before deployment.

**Strengths:** One of the largest marketplaces of ready-to-use AI training datasets; Full lifecycle services from collection to annotation and evaluation; Strong compliance posture (ISO 27001/27701/42001, GDPR, HIPAA); Global crowd of 1.6M+ experts across 150+ countries and 500+ languages

**Limitations:** No public list pricing; quotes required for datasets and services; Enterprise-oriented, which may be heavy for small hobby projects; The legacy definedcrowd.com domain now routes to a restricted access gateway rather than a public product page

[Profile (Markdown)](https://openaitools.app/tool/definedcrowd-com.md)

## Salesforce Agentforce (formerly Einstein)

Originally launched as Salesforce Einstein for predictive CRM scoring and later Einstein Copilot for conversational assistance, Salesforce's flagship AI platform is now led by Agentforce. Built natively into the Salesforce Platform and grounded in unified enterprise data via Data 360 (formerly Data Cloud), Agentforce moves beyond rigid decision-tree chatbots and passive text generators to deploy autonomous AI agents capable of reasoning through multi-step problems and executing real business actions around the clock.

At the core of the platform is the Atlas Reasoning Engine, which evaluates incoming customer requests or system triggers, retrieves verified context from CRM records and external APIs, formulates an execution plan, and invokes Salesforce Flows, Apex classes, MuleSoft connectors, or verified Model Context Protocol (MCP) servers. In 2026, Salesforce expanded the platform with Long-Horizon Runtime—enabling agents to pursue multi-day workflows with human-in-the-loop oversight—alongside Multi-Agent Orchestration, Agentforce Voice for natural phone interactions beyond legacy IVR, and Agent Optimizer for real-time observability.

Organizations can launch pre-built role agents in clicks using the low-code Agent Builder or customize deterministic logic with Agent Script. Out-of-the-box roles include Customer Service Agents, autonomous Sales Development Representatives (SDRs) that qualify leads and book meetings, Sales Coaches for interactive deal role-play, Commerce Personal Shoppers, and Employee Coworker agents embedded directly inside Slack and Salesforce clouds.

**Pricing & Plans:** Existing Enterprise+ customers can start free via Salesforce Foundations ($0); usage-based options include Flex Credits at $500 per 100,000 credits ($0.10 per standard action, $0.15 per voice action), $2 per customer conversation, or $2 per Help Agent resolution, while unmetered employee seat add-ons cost $125–$150/user/month and Max (Agentforce 1) Editions start at $550/user/month.

- **Atlas Reasoning Engine & Long-Horizon Runtime:** Deconstructs complex queries into multi-step action plans grounded in Data 360, retaining state across days or weeks to complete multi-touch operational workflows with human escalation guardrails.
- **Low-Code Agent Builder & Agent Script:** Configure custom agents, subagents, natural-language instructions, and deterministic guardrails using existing Salesforce Flows, Prompt Builder templates, Apex code, and MuleSoft APIs.
- **Multi-Agent Orchestration & MCP Interoperability:** Coordinate specialized subagents across departments and connect securely to external enterprise tools through verified Model Context Protocol (MCP) servers from AgentExchange partners.
- **Agentforce Voice & Omnichannel Deployment:** Replace rigid telephone IVR trees with low-latency conversational voice agents alongside unified deployments across web chat, WhatsApp, SMS, mobile apps, and Slack.
- **Pre-Built Role Agents & Agent Optimizer:** Deploy ready-made Service, SDR, Sales Coach, Buyer, and Merchandiser agents out of the box, then monitor resolution accuracy and bottlenecks in near real time with Agent Optimizer.

**Strengths:** Deep native access to Salesforce CRM objects, Flows, Apex logic, MuleSoft integrations, and Data 360 without brittle third-party syncing.; Flexible 2026 billing models let enterprises choose between per-action Flex Credits ($0.10/action), $2 per conversation, $2 per resolution, or unmetered per-user licenses.; Enterprise-grade Einstein Trust Layer enforces zero data retention with external LLM providers, PII masking, and toxicity detection.; Supports open multi-agent interoperability via Model Context Protocol (MCP) and Long-Horizon multi-day task execution.

**Limitations:** Consumption pricing across Flex Credits, Data 360 credits, and seat add-ons is complex to forecast and prevents mixing Flex Credits and Conversation meters in the same org.; Requires clean, well-structured Salesforce CRM and Data 360 governance to avoid inaccurate agent actions.; Full enterprise capabilities carry a steep total cost of ownership, with top-tier Max / Agentforce 1 editions reaching $550 per user per month.

[Profile (Markdown)](https://openaitools.app/tool/salesforce-einstein.md)

## Frequently Asked Questions

### How do Defined.ai and Salesforce Agentforce (formerly Einstein) compare in monthly traffic?

Defined.ai has 146,251 monthly visits, while Salesforce Agentforce (formerly Einstein) has 111,910,743. Traffic estimates describe audience size, not product quality.

### How do their growth rates compare?

Defined.ai has a month-over-month growth rate of -21%; Salesforce Agentforce (formerly Einstein) has +2.2%.

### How does pricing compare?

Defined.ai: Contact for Pricing. Defined.ai does not publish standard list prices; datasets and services are quoted per project. Teams can browse the marketplace, access free dataset samples and request quotes, with pricing depending on dataset type, customization, volume and delivery method. Salesforce Agentforce (formerly Einstein): Freemium. Existing Enterprise+ customers can start free via Salesforce Foundations ($0); usage-based options include Flex Credits at $500 per 100,000 credits ($0.10 per standard action, $0.15 per voice action), $2 per customer conversation, or $2 per Help Agent resolution, while unmetered employee seat add-ons cost $125–$150/user/month and Max (Agentforce 1) Editions start at $550/user/month.

## Alternatives

| # | Tool Name | Monthly Visits | MoM Growth Rate | Pricing Model | Summary | Profile (Markdown) |
| :--- | :--- | :--- | :--- | :--- | :--- | :--- |
| 1 | [Zapier](https://openaitools.app/tool/zapier-com) | 5,065,248 | +0.4% | Freemium, Free Trial, Paid | Automate work across thousands of apps — no code required | [.md](https://openaitools.app/tool/zapier-com.md) |
| 2 | [Intercom](https://openaitools.app/tool/intercom-com) | 4,471,110 | +2.7% | Free Trial, Paid | Exceptional customer support and helpdesk workflow automation, but less suited for broad enterprise CRM and sales execution. | [.md](https://openaitools.app/tool/intercom-com.md) |
| 3 | [ModelScope](https://openaitools.app/tool/modelscope-community) | 3,085,423 | +5.1% | Free | Open-source model and dataset hub with one-click online demos | [.md](https://openaitools.app/tool/modelscope-community.md) |
| 4 | [Gong – Revenue AI OS](https://openaitools.app/tool/gong-io) | 2,337,769 | +3% | Contact for Pricing | Superior revenue intelligence and call analytics, but specialized for sales insights rather than general agentic workflow automation. | [.md](https://openaitools.app/tool/gong-io.md) |
| 5 | [MindStudio](https://openaitools.app/tool/mindstudio) | 1,793,337 | +14.2% | Contact for Pricing | Visual no-code builder for custom AI agents, but lacks Salesforce's native enterprise data connectors and CRM structure. | [.md](https://openaitools.app/tool/mindstudio.md) |
| 6 | [Attio](https://openaitools.app/tool/attio) | 1,652,928 | -4.2% | Free Trial, Contact for Pricing | Modern customizable CRM with built-in AI agents, but lacks the massive enterprise ecosystem and scale of Salesforce. | [.md](https://openaitools.app/tool/attio.md) |
| 7 | [Roboflow](https://openaitools.app/tool/roboflow) | 1,431,204 | +6.6% | Freemium, Contact for Pricing | Streamlines computer vision dataset annotation and model deployment, but lacks the broad human crowd-sourcing services of Defined.ai. | [.md](https://openaitools.app/tool/roboflow.md) |
| 8 | [Bright Data](https://openaitools.app/tool/bright-data) | 802,752 | -5.9% | Free Trial, Paid | Web data infrastructure for scraping, proxies, and AI-ready datasets | [.md](https://openaitools.app/tool/bright-data.md) |
| 9 | [Labelbox](https://openaitools.app/tool/labelbox) | 762,803 | -22.8% | Contact for Pricing | Comprehensive enterprise data labeling platform with powerful automation agents, but carries significant pricing overhead for smaller teams. | [.md](https://openaitools.app/tool/labelbox.md) |
| 10 | [Chatbase](https://openaitools.app/tool/chatbase) | 396,383 | -7% | Freemium, Paid | Simple no-code AI chatbot deployment, but less equipped for complex enterprise-grade CRM automation and multi-system agents. | [.md](https://openaitools.app/tool/chatbase.md) |

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Source: https://openaitools.app/compare/definedcrowd-com-vs-salesforce-einstein

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