# DHTMLX Chatbot vs Salesforce Agentforce (formerly Einstein)

DHTMLX Chatbot records 52,781 monthly visits with -19.2% month-over-month growth and Free pricing. Salesforce Agentforce (formerly Einstein) records 111,910,743 monthly visits with +2.2% growth and Freemium pricing.

| Metric | [DHTMLX Chatbot](https://openaitools.app/tool/dhtmlx-chatbot) | [Salesforce Agentforce (formerly Einstein)](https://openaitools.app/tool/salesforce-einstein) |
| :--- | :--- | :--- |
| Website URL | https://dhtmlx.com/docs/products/dhtmlxChatbot | https://www.salesforce.com/agentforce/ |
| Categories | AI Chatbot, Large Language Models (LLMs), AI Agent, AI Developer Tools | AI App Builder, AI Developer Tools, AI CRM, No-Code&Low-Code |
| Pricing Model | Free | Freemium |
| Monthly Visits | 52,781 | 111,910,743 |
| MoM Growth Rate | -19.2% | +2.2% |
| Primary Market | United States | United States |
| Direct Visits | 27,300 | 60,741,009 |
| Review Score | 4.3 | 4.4 |
| Saved Count | 0 | 20 |
| Supported Platforms | Website | Website |

## DHTMLX Chatbot

DHTMLX Chatbot solves a narrow but recurring problem: the chat UI around an LLM. Instead of hand-building message bubbles, typing indicators, and history panels, developers drop in a widget that already handles those pieces and focus on backend integration. It ships from the same team behind the DHTMLX JavaScript UI libraries, which gives it a consistent API style with the rest of the suite.

The widget offers four message display modes — blocks, bubbles, cards, and flow — along with a typewriter effect, markdown support, and a sidebar listing conversations with different agents. A read-only mode is available where the interface should present content rather than accept input. The bundle is small at roughly 65 KB, and the layout is responsive for mobile screens.

Because the backend contract is open, the widget is not tied to a single vendor. DHTMLX publishes integration examples for services such as ChatGPT, Claude, and Gemini, and notes it is open to other stacks. Being MIT-licensed, it can be embedded in commercial applications without a license negotiation, and technical help comes through the DHTMLX forum alongside full API documentation and runnable samples.

**Pricing & Plans:** The DHTMLX Chatbot widget itself is free and distributed under the MIT license, with a one-page download form. Paid DHTMLX offerings are separate, covering other components of the suite such as Gantt, Scheduler, and the UI library, which include a free 30-day trial.

- **Four message layouts:** Display messages as blocks, bubbles, cards, or flow, letting the chat match the surrounding product design.
- **LLM-agnostic backend:** Connect the interface to ChatGPT, Claude, Gemini, or any other model through your own server logic.
- **Markdown and typewriter effect:** Render formatted model output and stream responses with a configurable typing speed for a natural feel.
- **Multi-agent chat history:** Show a sidebar of conversations with different agents and step back through previous exchanges.
- **Small, mobile-ready bundle:** Around 65 KB, responsive on small screens, and available under the MIT license for commercial projects.

**Strengths:** MIT license allows commercial use without licensing discussions; Backend-agnostic, so you are not locked to one model provider; Very small footprint and responsive by default; Maintained by an established UI component vendor with docs and samples

**Limitations:** UI-only: you still build the backend, auth, and retrieval logic yourself; Fewer batteries-included features than full chatbot SaaS platforms; Some extras require reading the docs and samples rather than a config flag

[Profile (Markdown)](https://openaitools.app/tool/dhtmlx-chatbot.md)

## Salesforce Agentforce (formerly Einstein)

Originally launched as Salesforce Einstein for predictive CRM scoring and later Einstein Copilot for conversational assistance, Salesforce's flagship AI platform is now led by Agentforce. Built natively into the Salesforce Platform and grounded in unified enterprise data via Data 360 (formerly Data Cloud), Agentforce moves beyond rigid decision-tree chatbots and passive text generators to deploy autonomous AI agents capable of reasoning through multi-step problems and executing real business actions around the clock.

At the core of the platform is the Atlas Reasoning Engine, which evaluates incoming customer requests or system triggers, retrieves verified context from CRM records and external APIs, formulates an execution plan, and invokes Salesforce Flows, Apex classes, MuleSoft connectors, or verified Model Context Protocol (MCP) servers. In 2026, Salesforce expanded the platform with Long-Horizon Runtime—enabling agents to pursue multi-day workflows with human-in-the-loop oversight—alongside Multi-Agent Orchestration, Agentforce Voice for natural phone interactions beyond legacy IVR, and Agent Optimizer for real-time observability.

Organizations can launch pre-built role agents in clicks using the low-code Agent Builder or customize deterministic logic with Agent Script. Out-of-the-box roles include Customer Service Agents, autonomous Sales Development Representatives (SDRs) that qualify leads and book meetings, Sales Coaches for interactive deal role-play, Commerce Personal Shoppers, and Employee Coworker agents embedded directly inside Slack and Salesforce clouds.

**Pricing & Plans:** Existing Enterprise+ customers can start free via Salesforce Foundations ($0); usage-based options include Flex Credits at $500 per 100,000 credits ($0.10 per standard action, $0.15 per voice action), $2 per customer conversation, or $2 per Help Agent resolution, while unmetered employee seat add-ons cost $125–$150/user/month and Max (Agentforce 1) Editions start at $550/user/month.

- **Atlas Reasoning Engine & Long-Horizon Runtime:** Deconstructs complex queries into multi-step action plans grounded in Data 360, retaining state across days or weeks to complete multi-touch operational workflows with human escalation guardrails.
- **Low-Code Agent Builder & Agent Script:** Configure custom agents, subagents, natural-language instructions, and deterministic guardrails using existing Salesforce Flows, Prompt Builder templates, Apex code, and MuleSoft APIs.
- **Multi-Agent Orchestration & MCP Interoperability:** Coordinate specialized subagents across departments and connect securely to external enterprise tools through verified Model Context Protocol (MCP) servers from AgentExchange partners.
- **Agentforce Voice & Omnichannel Deployment:** Replace rigid telephone IVR trees with low-latency conversational voice agents alongside unified deployments across web chat, WhatsApp, SMS, mobile apps, and Slack.
- **Pre-Built Role Agents & Agent Optimizer:** Deploy ready-made Service, SDR, Sales Coach, Buyer, and Merchandiser agents out of the box, then monitor resolution accuracy and bottlenecks in near real time with Agent Optimizer.

**Strengths:** Deep native access to Salesforce CRM objects, Flows, Apex logic, MuleSoft integrations, and Data 360 without brittle third-party syncing.; Flexible 2026 billing models let enterprises choose between per-action Flex Credits ($0.10/action), $2 per conversation, $2 per resolution, or unmetered per-user licenses.; Enterprise-grade Einstein Trust Layer enforces zero data retention with external LLM providers, PII masking, and toxicity detection.; Supports open multi-agent interoperability via Model Context Protocol (MCP) and Long-Horizon multi-day task execution.

**Limitations:** Consumption pricing across Flex Credits, Data 360 credits, and seat add-ons is complex to forecast and prevents mixing Flex Credits and Conversation meters in the same org.; Requires clean, well-structured Salesforce CRM and Data 360 governance to avoid inaccurate agent actions.; Full enterprise capabilities carry a steep total cost of ownership, with top-tier Max / Agentforce 1 editions reaching $550 per user per month.

[Profile (Markdown)](https://openaitools.app/tool/salesforce-einstein.md)

## Frequently Asked Questions

### How do DHTMLX Chatbot and Salesforce Agentforce (formerly Einstein) compare in monthly traffic?

DHTMLX Chatbot has 52,781 monthly visits, while Salesforce Agentforce (formerly Einstein) has 111,910,743. Traffic estimates describe audience size, not product quality.

### How do their growth rates compare?

DHTMLX Chatbot has a month-over-month growth rate of -19.2%; Salesforce Agentforce (formerly Einstein) has +2.2%.

### How does pricing compare?

DHTMLX Chatbot: Free. The DHTMLX Chatbot widget itself is free and distributed under the MIT license, with a one-page download form. Paid DHTMLX offerings are separate, covering other components of the suite such as Gantt, Scheduler, and the UI library, which include a free 30-day trial. Salesforce Agentforce (formerly Einstein): Freemium. Existing Enterprise+ customers can start free via Salesforce Foundations ($0); usage-based options include Flex Credits at $500 per 100,000 credits ($0.10 per standard action, $0.15 per voice action), $2 per customer conversation, or $2 per Help Agent resolution, while unmetered employee seat add-ons cost $125–$150/user/month and Max (Agentforce 1) Editions start at $550/user/month.

## Alternatives

| # | Tool Name | Monthly Visits | MoM Growth Rate | Pricing Model | Summary | Profile (Markdown) |
| :--- | :--- | :--- | :--- | :--- | :--- | :--- |
| 1 | [Zapier](https://openaitools.app/tool/zapier-com) | 5,065,248 | +0.4% | Freemium, Free Trial, Paid | Automate work across thousands of apps — no code required | [.md](https://openaitools.app/tool/zapier-com.md) |
| 2 | [Intercom](https://openaitools.app/tool/intercom-com) | 4,471,110 | +2.7% | Free Trial, Paid | Exceptional customer support and helpdesk workflow automation, but less suited for broad enterprise CRM and sales execution. | [.md](https://openaitools.app/tool/intercom-com.md) |
| 3 | [Gong – Revenue AI OS](https://openaitools.app/tool/gong-io) | 2,337,769 | +3% | Contact for Pricing | Superior revenue intelligence and call analytics, but specialized for sales insights rather than general agentic workflow automation. | [.md](https://openaitools.app/tool/gong-io.md) |
| 4 | [Chatbot App](https://openaitools.app/tool/chatbot-app) | 2,170,883 | -9.7% | Freemium | Chat with 30+ leading AI models in one clean, fast workspace | [.md](https://openaitools.app/tool/chatbot-app.md) |
| 5 | [MindStudio](https://openaitools.app/tool/mindstudio) | 1,793,337 | +14.2% | Contact for Pricing | Visual no-code builder for custom AI agents, but lacks Salesforce's native enterprise data connectors and CRM structure. | [.md](https://openaitools.app/tool/mindstudio.md) |
| 6 | [Attio](https://openaitools.app/tool/attio) | 1,652,928 | -4.2% | Free Trial, Contact for Pricing | Modern customizable CRM with built-in AI agents, but lacks the massive enterprise ecosystem and scale of Salesforce. | [.md](https://openaitools.app/tool/attio.md) |
| 7 | [Open WebUI](https://openaitools.app/tool/open-webui) | 804,534 | -2.8% | Freemium | Self-hosted AI workspace for local and cloud models | [.md](https://openaitools.app/tool/open-webui.md) |
| 8 | [LobeHub](https://openaitools.app/tool/lobehub) | 654,548 | -25% | Freemium | Put always-on AI agents on your team chat | [.md](https://openaitools.app/tool/lobehub.md) |
| 9 | [Typing Mind](https://openaitools.app/tool/typing-mind) | 533,103 | +12.9% | Paid | The best frontend for AI. | [.md](https://openaitools.app/tool/typing-mind.md) |
| 10 | [CopilotKit](https://openaitools.app/tool/copilotkit) | 403,148 | +199.4% | Freemium | Open-source frontend stack for building AI agents and copilots inside your own product | [.md](https://openaitools.app/tool/copilotkit.md) |

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Source: https://openaitools.app/compare/dhtmlx-chatbot-vs-salesforce-einstein

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