# Dialogview vs Hiver

Dialogview records 0 monthly visits with 0% month-over-month growth and Contact for Pricing pricing. Hiver records 140,328 monthly visits with -28.4% growth and Freemium, Free Trial, Paid, Free pricing.

| Metric | [Dialogview](https://openaitools.app/tool/dialogview) | [Hiver](https://openaitools.app/tool/hiver) |
| :--- | :--- | :--- |
| Website URL | https://dialogview.com | https://hiverhq.com |
| Categories | AI Call Center, AI Chatbot, AI Customer Service, AI Agent | AI Customer Service, AI Chatbot |
| Pricing Model | Contact for Pricing | Freemium, Free Trial, Paid, Free |
| Monthly Visits | 0 | 140,328 |
| MoM Growth Rate | 0% | -28.4% |
| Primary Market | Global | United States |
| Direct Visits | 0 | 94,575 |
| Review Score | 3.9 | 4.3 |
| Saved Count | 1 | 0 |
| Supported Platforms | Website | Website |

## Dialogview

Dialogview positions itself as an all-in-one environment for customer-facing teams: an AI assistant at the front of the queue and a communication suite behind it. The assistant, Tia, is designed to absorb repetitive inbound inquiries automatically, while still passing context-rich conversations to humans when personal attention is needed. Because the same product covers chat, email and social media, support agents do not have to juggle separate tools for each channel.

The second half of the product is collaboration. Dialogview includes virtual conferencing with video chat, screen sharing and shared documents, so a support escalation, a customer onboarding call or an internal review can happen inside the same platform that holds the conversation history. Generative AI is used to personalise replies based on customer preferences and previous interactions rather than firing off generic canned text.

Reporting rounds things out. Performance analytics track interaction metrics and customer feedback so support managers can see where automation is working and where response quality is slipping. Dialogview does not publish a public price list; pricing is arranged through a demo request and direct contact with the vendor, which is typical for enterprise-grade contact centre software.

**Pricing & Plans:** No public pricing tiers are listed. Dialogview asks prospects to request a demo and contact the vendor for a quote.

- **AI assistant Tia:** An AI assistant that answers common customer inquiries automatically while keeping replies personalised and context-aware.
- **Omnichannel engagement:** Handle conversations from chat, email and social media channels inside one workspace for a consistent customer experience.
- **Automated responses:** Deflect repetitive questions instantly to cut wait times and free human agents for higher-value conversations.
- **Virtual conferencing:** Built-in video chat, screen sharing and collaborative documents for customer and internal meetings.
- **Performance analytics:** Track interaction metrics and customer feedback to measure automation coverage and service quality.

**Strengths:** Combines AI support automation with conferencing in a single product; Omnichannel coverage across chat, email and social media; Personalisation powered by generative AI rather than rigid templates; Analytics and customer feedback tracking built in

**Limitations:** No published pricing, so costs require a sales conversation; Setup and integration effort is required to connect CRM and channel data; Feature depth may exceed what small teams need

[Profile (Markdown)](https://openaitools.app/tool/dialogview.md)

## Hiver

Hiver is a customer service platform designed around the idea that complex support needs both people and AI working in one system. It offers two deployment styles: Hiver Omni, a dedicated omnichannel platform with AI, ticketing, cross-team collaboration and workflows, and Hiver in Gmail, which runs support directly inside Gmail for teams that live in their inbox. Both cover email, chat, Slack, Teams, voice, WhatsApp and a help center.

The platform's AI comes in two layers. The Assist Agent gives every teammate superpowers by investigating issues — searching past conversations, internal docs, connected systems and even codebases — and then drafting replies and taking steps like logging a case, creating an issue or processing a refund with approval. The Frontline Agent handles complex multi-step requests autonomously using Skills, where you define how AI should resolve a procedure, deploy it across channels, and test it on real scenarios before it goes live.

Beyond AI, Hiver includes self-healing knowledge that reviews resolved tickets to suggest missing help articles, and analytics that surface recurring issues, coaching opportunities and at-risk customers. It integrates with tools such as Jira, Linear, Asana, Salesforce, NetSuite and Stripe, and is trusted by over 10,000 teams, including companies who migrated from Zendesk looking for a system built for relationships rather than tickets.

**Pricing & Plans:** Hiver offers a free tier plus paid plans and a free trial, with pricing typically based on users. Exact plan names and prices are listed on its pricing page.

- **Unified omnichannel ticketing:** Handle email, chat, Slack, Teams, voice, WhatsApp and a help center from one workspace, with shared inboxes for teams that stay in Gmail.
- **Assist Agent:** AI investigates issues across past conversations, docs, connected systems and codebases, then drafts contextual replies and takes action with approval.
- **Frontline Agent with Skills:** Define how AI resolves complex multi-step requests, deploy across every channel, and test performance on real scenarios before going live.
- **Self-healing knowledge:** AI reviews resolved tickets to spot gaps in the help center and turn proven resolutions into new articles, keeping documentation current.
- **Cross-team collaboration and analytics:** Loop in teammates with @mentions, link requests to Jira or Linear, and get insights on recurring issues, coaching needs and at-risk customers.

**Strengths:** Combines powerful AI agents with a mature omnichannel helpdesk; Works either as a dedicated platform or inside Gmail; Deep integrations with Jira, Linear, Asana, Salesforce, NetSuite and Stripe; Self-healing knowledge and analytics reduce manual documentation and reporting

**Limitations:** Full value requires setup and connecting your tool stack and knowledge sources; Price rises with seat count, so costs grow as teams scale; AI autonomy depends on well-defined Skills and clean underlying knowledge

[Profile (Markdown)](https://openaitools.app/tool/hiver.md)

## Frequently Asked Questions

### How do Dialogview and Hiver compare in monthly traffic?

Dialogview has 0 monthly visits, while Hiver has 140,328. Traffic estimates describe audience size, not product quality.

### How do their growth rates compare?

Dialogview has a month-over-month growth rate of 0%; Hiver has -28.4%.

### How does pricing compare?

Dialogview: Contact for Pricing. No public pricing tiers are listed. Dialogview asks prospects to request a demo and contact the vendor for a quote. Hiver: Freemium, Free Trial, Paid, Free. Hiver offers a free tier plus paid plans and a free trial, with pricing typically based on users. Exact plan names and prices are listed on its pricing page.

## Alternatives

| # | Tool Name | Monthly Visits | MoM Growth Rate | Pricing Model | Summary | Profile (Markdown) |
| :--- | :--- | :--- | :--- | :--- | :--- | :--- |
| 1 | [tawk.to](https://openaitools.app/tool/abdul-malik-ibrahim-jaber-hassan) | 5,726,823 | -1.5% | Freemium | Free live chat, inbox and AI helpdesk for your website | [.md](https://openaitools.app/tool/abdul-malik-ibrahim-jaber-hassan.md) |
| 2 | [Intercom](https://openaitools.app/tool/intercom-com) | 4,471,110 | +2.7% | Free Trial, Paid | AI-first customer service with a natively integrated AI agent | [.md](https://openaitools.app/tool/intercom-com.md) |
| 3 | [Intercom](https://openaitools.app/tool/intercom-help) | 2,764,543 | -5.8% | Free Trial, Paid | Robust AI-first customer engagement and messaging platform, but typically more expensive than Hiver's email-centric shared inbox. | [.md](https://openaitools.app/tool/intercom-help.md) |
| 4 | [Dialpad](https://openaitools.app/tool/dialpad) | 2,763,687 | +10.7% | Paid | The AI platform for customer experience and business communications | [.md](https://openaitools.app/tool/dialpad.md) |
| 5 | [Respond.io](https://openaitools.app/tool/respond-io) | 1,606,802 | -8.7% | Freemium | Centralized messaging inbox that unites social channels and WhatsApp chats, but lacks Hiver's deep Google Workspace integration. | [.md](https://openaitools.app/tool/respond-io.md) |
| 6 | [Crisp](https://openaitools.app/tool/crisp-chat) | 1,408,646 | +1.5% | Free Trial, Paid, Contact for Pricing, Free | Feature-rich live chat and shared inbox platform with strong multichannel support, offering a more flexible free tier. | [.md](https://openaitools.app/tool/crisp-chat.md) |
| 7 | [JustCall](https://openaitools.app/tool/justcall) | 780,285 | +11.8% | Paid | AI communication platform for sales and support teams | [.md](https://openaitools.app/tool/justcall.md) |
| 8 | [Kapture CRM](https://openaitools.app/tool/kapturecrm-com) | 561,153 | -0.7% | Contact for Pricing | AI-powered customer experience platform unifying support, sales, and service | [.md](https://openaitools.app/tool/kapturecrm-com.md) |
| 9 | [Tidio](https://openaitools.app/tool/tidio) | 527,313 | -6.4% | Freemium | User-friendly customer service platform featuring powerful autonomous AI bots, though less integrated with Google Workspace than Hiver. | [.md](https://openaitools.app/tool/tidio.md) |
| 10 | [Re:amaze](https://openaitools.app/tool/reamaze-com) | 455,787 | +3.6% | Free Trial, Paid, Contact for Pricing | Affordable omnichannel helpdesk and live chat software with integrated FAQ and workflow automation tools. | [.md](https://openaitools.app/tool/reamaze-com.md) |

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Source: https://openaitools.app/compare/dialogview-vs-hiver

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