# Dialpad vs Fieldnotes.ai

Dialpad records 2,763,687 monthly visits with +10.7% month-over-month growth and Paid pricing. Fieldnotes.ai records 206 monthly visits with -72% growth and Free Trial, Paid, Contact for Pricing pricing.

| Metric | [Dialpad](https://openaitools.app/tool/dialpad) | [Fieldnotes.ai](https://openaitools.app/tool/fieldnotes-ai) |
| :--- | :--- | :--- |
| Website URL | https://www.dialpad.com | https://fieldnotes.ai |
| Categories | AI Customer Service, AI Sales Assistant, AI Call Center, AI Coaching | AI Sales Assistant, AI Lead Generation, AI Real Estate, AI CRM |
| Pricing Model | Paid | Free Trial, Paid, Contact for Pricing |
| Monthly Visits | 2,763,687 | 206 |
| MoM Growth Rate | +10.7% | -72% |
| Primary Market | United States | United States |
| Direct Visits | 1,999,735 | 81 |
| Review Score | 4.4 | 3.9 |
| Saved Count | 0 | 0 |
| Supported Platforms | Website | Website |

## Dialpad

Dialpad positions itself as an AI platform for customer experience, built around the idea that customer signals are scattered across channels and mostly go unheard. Instead of treating phone, video, messaging, and the contact center as separate tools, Dialpad connects them so every interaction shares context. Its agentic AI layer, Dialpad Resolve, can resolve routine work, escalate to humans with context intact, and learn from each outcome so the next interaction is smarter.

The platform spans four main products: Resolve for AI voice and digital agents, Support for a voice and digital contact center with analytics and workforce management, Sell for outbound sales with real-time coaching, and Connect for team collaboration across voice, video, and messaging. Real-time transcription, AI Recaps, live coach, AI scorecards, sentiment analysis, and CSAT scoring sit across these products, and integrations with Salesforce, Zendesk, Microsoft Teams, Google Workspace, HubSpot, and others keep context flowing into existing systems.

Dialpad targets businesses from small teams to large enterprises, emphasizing governed AI, unlimited scale, and enterprise-grade security and reliability. It is a strong fit for support and sales organizations that want AI woven into everyday communication rather than bolted on, and pricing is sales-led with quotes based on seats and product mix.

**Pricing & Plans:** Paid, sales-led pricing. Dialpad does not publish fixed self-serve tiers; costs depend on which products you use (Connect, Support, Sell, Resolve), seat count, and add-ons. A free trial and demo are available upon request.

- **Agentic AI with Dialpad Resolve:** Prebuilt and custom AI agents handle voice and digital support, take action with context, and escalate to humans when judgment is needed.
- **Unified voice, video, and messaging:** One collaboration app brings calls, meetings, and messages together so teams work with full context instead of switching tools.
- **AI contact center and analytics:** Real-time transcription, sentiment analysis, AI scorecards, CSAT, and workforce management help teams understand and improve every conversation.
- **Sales coaching and outbound tools:** Real-time coaching, power dialing, and automated follow-up help sales teams move faster and close more deals.
- **Deep integrations and governance:** Connects with Salesforce, Zendesk, Microsoft Teams, and more, with enterprise controls for building, testing, and governing AI.

**Strengths:** Combines agentic AI, contact center, sales, and team communications on one platform; Real-time transcription, coaching, and analytics improve both humans and AI over time; Broad integrations with Salesforce, Zendesk, Microsoft Teams, Google, and HubSpot; Scales from small teams to large enterprises with governance controls

**Limitations:** Pricing is sales-led, so costs are less transparent than self-serve plans; The full value requires adopting multiple products and integrations; Small teams may find the platform broader than they need

[Profile (Markdown)](https://openaitools.app/tool/dialpad.md)

## Fieldnotes.ai

Fieldnotes.ai is built around a common pipeline problem: important conversations happen every day, but nobody can monitor all of them, notes end up incomplete and CRM data becomes unreliable. The platform joins those conversations, applies the same measurement to each one, and turns them into structured, documented records so qualification quality stays consistent across the team.

For sales reps, the value is live. Fieldnotes.ai prompts the qualification questions that matter — budget, authority, need and timeline — while the call is still running, then generates a structured summary and logs everything to the connected CRM. Managers get a consistent view of what was actually said on calls, how well reps qualified, and where ramps are slow, rather than depending on manually entered activity.

Fieldnotes.ai also sells service alongside software. A dedicated inside-sales agent can handle outreach, follow-up and qualification as an extension of your team, and managed lead generation and digital marketing are available for firms that want new clients rather than just better handling of existing conversations. Reviews on the site come primarily from law firms and real estate agents, and availability is quoted by consultation rather than fully self-serve for the higher tiers.

**Pricing & Plans:** Three published tiers: CRM Starter at $30/month (annual billing required) with unlimited contacts, mobile apps and CRM integrations; Lead Management at $399/month, which adds AI lead management, SMS and voice calling, branding website with MLS/IDX feed and concierge setup; and Lead Generation at $99 per lead on a contact-us basis. SMS and voice calling are paid add-ons on Starter.

- **Real-time call coaching:** Reps get live guidance on the call or meeting — prompts for budget, authority, need and timeline — so qualification gaps are caught while the deal is still open.
- **Automatic conversation capture:** Every conversation is captured, measured against a consistent framework and turned into a structured summary plus logged CRM record for the lead.
- **AI lead nurturing:** AI lead management follows up with prospects repeatedly over an extended period and hands off to a live rep when the prospect is ready.
- **CRM and lead-source integrations:** Connect Zillow, Facebook and Realtor.com directly, extend to hundreds of apps through Zapier, or build custom flows with the open API and webhooks.
- **Manager visibility and reporting:** Managers can review call volumes, qualification quality and rep ramp time across the team instead of relying on self-reported activity.

**Strengths:** Real-time coaching happens during the call, not in a post-mortem after the deal is lost; Automatic CRM logging removes manual note-taking and the gaps it creates; Pricing is published in enough detail to estimate a budget before a demo; Concierge inside-sales and lead generation cover teams that want the work done, not just tooling

**Limitations:** The $30 Starter tier requires annual billing, which raises upfront commitment; SMS and voice calling cost extra on the entry plan; Higher tiers are consultation-led, so exact feature limits are not fully public

[Profile (Markdown)](https://openaitools.app/tool/fieldnotes-ai.md)

## Frequently Asked Questions

### How do Dialpad and Fieldnotes.ai compare in monthly traffic?

Dialpad has 2,763,687 monthly visits, while Fieldnotes.ai has 206. Traffic estimates describe audience size, not product quality.

### How do their growth rates compare?

Dialpad has a month-over-month growth rate of +10.7%; Fieldnotes.ai has -72%.

### How does pricing compare?

Dialpad: Paid. Paid, sales-led pricing. Dialpad does not publish fixed self-serve tiers; costs depend on which products you use (Connect, Support, Sell, Resolve), seat count, and add-ons. A free trial and demo are available upon request. Fieldnotes.ai: Free Trial, Paid, Contact for Pricing. Three published tiers: CRM Starter at $30/month (annual billing required) with unlimited contacts, mobile apps and CRM integrations; Lead Management at $399/month, which adds AI lead management, SMS and voice calling, branding website with MLS/IDX feed and concierge setup; and Lead Generation at $99 per lead on a contact-us basis. SMS and voice calling are paid add-ons on Starter.

## Alternatives

| # | Tool Name | Monthly Visits | MoM Growth Rate | Pricing Model | Summary | Profile (Markdown) |
| :--- | :--- | :--- | :--- | :--- | :--- | :--- |
| 1 | [Otter AI](https://openaitools.app/tool/otter-ai) | 7,360,981 | +9.6% | Freemium | AI meeting agent that transcribes, summarises, and turns every conversation into searchable knowledge | [.md](https://openaitools.app/tool/otter-ai.md) |
| 2 | [Gong – Revenue AI OS](https://openaitools.app/tool/gong-io) | 2,337,769 | +3% | Contact for Pricing | Revenue intelligence that turns every customer conversation into action | [.md](https://openaitools.app/tool/gong-io.md) |
| 3 | [tl;dv](https://openaitools.app/tool/tldv-io) | 1,396,729 | +1.9% | Freemium | AI meeting notetaker that records, summarizes and turns calls into action | [.md](https://openaitools.app/tool/tldv-io.md) |
| 4 | [JustCall](https://openaitools.app/tool/justcall) | 780,285 | +11.8% | Paid | Strong focus on sales workflows and CRM integrations, but less robust built-in native voice analytics than Dialpad. | [.md](https://openaitools.app/tool/justcall.md) |
| 5 | [Glassix](https://openaitools.app/tool/glassix) | 300,739 | +6.6% | Free Trial, Paid, Contact for Pricing | Unified omnichannel inbox with strong AI agent deployment across voice and chat, but a smaller user community. | [.md](https://openaitools.app/tool/glassix.md) |
| 6 | [MiiTel](https://openaitools.app/tool/miitel-com) | 276,982 | +10.8% | Free Trial, Paid | Superior conversation scoring and voice pitch analytics for sales reps, but narrower omnichannel customer service features. | [.md](https://openaitools.app/tool/miitel-com.md) |
| 7 | [CallHippo](https://openaitools.app/tool/callhippo) | 273,071 | +16.9% | Free Trial, Paid | Easier setup for small teams needing virtual phone numbers, but lacks Dialpad's advanced AI voice intelligence suite. | [.md](https://openaitools.app/tool/callhippo.md) |
| 8 | [[24]7.ai](https://openaitools.app/tool/247-inc-com) | 273,001 | -4.5% | Contact for Pricing | Robust enterprise-grade conversational AI automation, but geared toward massive deployments rather than mid-market teams. | [.md](https://openaitools.app/tool/247-inc-com.md) |
| 9 | [Orum](https://openaitools.app/tool/orum-com) | 212,157 | -2.3% | Paid, Contact for Pricing | Purpose-built for high-volume sales prospecting with parallel dialing, but lacks inbound customer support call center features. | [.md](https://openaitools.app/tool/orum-com.md) |
| 10 | [Sendbird](https://openaitools.app/tool/sendbird) | 203,550 | +7.6% | Contact for Pricing | Highly customizable developer APIs for chat, voice, and video, but requires significantly more engineering to configure. | [.md](https://openaitools.app/tool/sendbird.md) |

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Source: https://openaitools.app/compare/dialpad-vs-fieldnotes-ai

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