# Dialpad vs IMMERSE Dialpad records 2,763,687 monthly visits with +10.7% month-over-month growth and Paid pricing. IMMERSE records 19,274 monthly visits with -18.8% growth and Contact for Pricing pricing. | Metric | [Dialpad](https://openaitools.app/tool/dialpad) | [IMMERSE](https://openaitools.app/tool/immerse-com) | | :--- | :--- | :--- | | Website URL | https://www.dialpad.com | https://immerse.com | | Categories | AI Customer Service, AI Sales Assistant, AI Call Center, AI Coaching | AI Language Learning, AI Coaching, AI Roleplay, AI Course | | Pricing Model | Paid | Contact for Pricing | | Monthly Visits | 2,763,687 | 19,274 | | MoM Growth Rate | +10.7% | -18.8% | | Primary Market | United States | United States | | Direct Visits | 1,999,735 | 4,148 | | Review Score | 4.4 | 4.3 | | Saved Count | 0 | 0 | | Supported Platforms | Website | Website | ## Dialpad Dialpad positions itself as an AI platform for customer experience, built around the idea that customer signals are scattered across channels and mostly go unheard. Instead of treating phone, video, messaging, and the contact center as separate tools, Dialpad connects them so every interaction shares context. Its agentic AI layer, Dialpad Resolve, can resolve routine work, escalate to humans with context intact, and learn from each outcome so the next interaction is smarter. The platform spans four main products: Resolve for AI voice and digital agents, Support for a voice and digital contact center with analytics and workforce management, Sell for outbound sales with real-time coaching, and Connect for team collaboration across voice, video, and messaging. Real-time transcription, AI Recaps, live coach, AI scorecards, sentiment analysis, and CSAT scoring sit across these products, and integrations with Salesforce, Zendesk, Microsoft Teams, Google Workspace, HubSpot, and others keep context flowing into existing systems. Dialpad targets businesses from small teams to large enterprises, emphasizing governed AI, unlimited scale, and enterprise-grade security and reliability. It is a strong fit for support and sales organizations that want AI woven into everyday communication rather than bolted on, and pricing is sales-led with quotes based on seats and product mix. **Pricing & Plans:** Paid, sales-led pricing. Dialpad does not publish fixed self-serve tiers; costs depend on which products you use (Connect, Support, Sell, Resolve), seat count, and add-ons. A free trial and demo are available upon request. - **Agentic AI with Dialpad Resolve:** Prebuilt and custom AI agents handle voice and digital support, take action with context, and escalate to humans when judgment is needed. - **Unified voice, video, and messaging:** One collaboration app brings calls, meetings, and messages together so teams work with full context instead of switching tools. - **AI contact center and analytics:** Real-time transcription, sentiment analysis, AI scorecards, CSAT, and workforce management help teams understand and improve every conversation. - **Sales coaching and outbound tools:** Real-time coaching, power dialing, and automated follow-up help sales teams move faster and close more deals. - **Deep integrations and governance:** Connects with Salesforce, Zendesk, Microsoft Teams, and more, with enterprise controls for building, testing, and governing AI. **Strengths:** Combines agentic AI, contact center, sales, and team communications on one platform; Real-time transcription, coaching, and analytics improve both humans and AI over time; Broad integrations with Salesforce, Zendesk, Microsoft Teams, Google, and HubSpot; Scales from small teams to large enterprises with governance controls **Limitations:** Pricing is sales-led, so costs are less transparent than self-serve plans; The full value requires adopting multiple products and integrations; Small teams may find the platform broader than they need [Profile (Markdown)](https://openaitools.app/tool/dialpad.md) ## IMMERSE IMMERSE is built for organizations that need employees to communicate confidently across borders, not just complete grammar lessons. The platform pairs adaptive AI conversation practice — delivered through 1:1 avatar coaching and virtual environments — with live classes led by expert human coaches, so learners get both scalable repetition and human feedback. Its differentiators sit on the measurement side. Fluency Mapping produces a unified dashboard that compares each learner's current capability against role-specific fluency standards, while Fluency Impact reports on retention, productivity and customer outcomes so HR and L&D teams can justify the spend. A Fluency Network adds structured peer practice designed to mirror real conversational dynamics. IMMERSE runs on mobile, desktop and VR, and it has extended to AI glasses, turning real workplace interactions into practice moments. It is used by global brands and universities including Microsoft, Bosch, Santander, AT&T, Arizona State University and Carnegie Mellon. Pricing is quoted per organization through a demo/ROI conversation rather than published self-serve tiers. **Pricing & Plans:** Enterprise, quote-based pricing. IMMERSE does not publish self-serve plans; buyers book a live demo and an ROI estimate. A free individual trial experience may be available through a member sign-up. - **AI Avatar Language Coaching:** One-on-one conversational practice with AI avatars that adapts to the learner's level and gives unlimited speaking reps without scheduling a human tutor. - **Live Expert-Led Classes:** Daily drop-in classes and custom one-on-one sessions delivered by certified human coaches for feedback, accountability and executive coaching. - **Fluency Mapping Dashboard:** A unified view that benchmarks each learner's current ability against role-specific fluency standards to show real work readiness. - **Immersive VR & AI Glasses Practice:** Virtual environments for controlled-risk rehearsal, plus AI glasses that turn real workplace conversations into the next lesson. - **Fluency Impact Analytics:** Executive-level reporting on retention, productivity and business outcomes, with no manual analysis. - **Fluency Network Peer Practice:** Structured social learning that mirrors real-life conversational dynamics to build confidence and adaptability. **Strengths:** Combines scalable AI practice with genuine human coaching in one ecosystem; Strong measurement layer (Fluency Mapping and Fluency Impact) for proving business value; Runs across mobile, desktop, VR and AI glasses, so practice happens in context; Adopted by large global brands and universities, with published case studies **Limitations:** Pricing is quote-only, so it is hard to evaluate cost without a sales conversation; Enterprise focus makes it a poor fit for casual hobbyist learners; AI glasses features depend on owning compatible hardware [Profile (Markdown)](https://openaitools.app/tool/immerse-com.md) ## Frequently Asked Questions ### How do Dialpad and IMMERSE compare in monthly traffic? Dialpad has 2,763,687 monthly visits, while IMMERSE has 19,274. Traffic estimates describe audience size, not product quality. ### How do their growth rates compare? Dialpad has a month-over-month growth rate of +10.7%; IMMERSE has -18.8%. ### How does pricing compare? Dialpad: Paid. Paid, sales-led pricing. Dialpad does not publish fixed self-serve tiers; costs depend on which products you use (Connect, Support, Sell, Resolve), seat count, and add-ons. A free trial and demo are available upon request. IMMERSE: Contact for Pricing. Enterprise, quote-based pricing. IMMERSE does not publish self-serve plans; buyers book a live demo and an ROI estimate. A free individual trial experience may be available through a member sign-up. ## Alternatives | # | Tool Name | Monthly Visits | MoM Growth Rate | Pricing Model | Summary | Profile (Markdown) | | :--- | :--- | :--- | :--- | :--- | :--- | :--- | | 1 | [Talkpal](https://openaitools.app/tool/talkpal-ai) | 1,795,857 | -9.9% | Freemium, Free Trial | Practice speaking 130+ languages with an AI language tutor | [.md](https://openaitools.app/tool/talkpal-ai.md) | | 2 | [JustCall](https://openaitools.app/tool/justcall) | 780,285 | +11.8% | Paid | Strong focus on sales workflows and CRM integrations, but less robust built-in native voice analytics than Dialpad. | [.md](https://openaitools.app/tool/justcall.md) | | 3 | [Glassix](https://openaitools.app/tool/glassix) | 300,739 | +6.6% | Free Trial, Paid, Contact for Pricing | Unified omnichannel inbox with strong AI agent deployment across voice and chat, but a smaller user community. | [.md](https://openaitools.app/tool/glassix.md) | | 4 | [MiiTel](https://openaitools.app/tool/miitel-com) | 276,982 | +10.8% | Free Trial, Paid | Superior conversation scoring and voice pitch analytics for sales reps, but narrower omnichannel customer service features. | [.md](https://openaitools.app/tool/miitel-com.md) | | 5 | [CallHippo](https://openaitools.app/tool/callhippo) | 273,071 | +16.9% | Free Trial, Paid | Easier setup for small teams needing virtual phone numbers, but lacks Dialpad's advanced AI voice intelligence suite. | [.md](https://openaitools.app/tool/callhippo.md) | | 6 | [[24]7.ai](https://openaitools.app/tool/247-inc-com) | 273,001 | -4.5% | Contact for Pricing | Robust enterprise-grade conversational AI automation, but geared toward massive deployments rather than mid-market teams. | [.md](https://openaitools.app/tool/247-inc-com.md) | | 7 | [Orum](https://openaitools.app/tool/orum-com) | 212,157 | -2.3% | Paid, Contact for Pricing | Purpose-built for high-volume sales prospecting with parallel dialing, but lacks inbound customer support call center features. | [.md](https://openaitools.app/tool/orum-com.md) | | 8 | [Sendbird](https://openaitools.app/tool/sendbird) | 203,550 | +7.6% | Contact for Pricing | Highly customizable developer APIs for chat, voice, and video, but requires significantly more engineering to configure. | [.md](https://openaitools.app/tool/sendbird.md) | | 9 | [Avoma](https://openaitools.app/tool/avoma-ai-meeting-assistant) | 193,867 | +7.5% | Freemium, Free Trial, Paid | Comprehensive meeting intelligence and CRM syncing, but lacks native cloud phone PBX and inbound call routing capabilities. | [.md](https://openaitools.app/tool/avoma-ai-meeting-assistant.md) | | 10 | [Deep English](https://openaitools.app/tool/deepenglish-com) | 174,087 | -37.1% | Freemium, Free Trial | Build English fluency with stories, AI conversation practice and live speaking groups | [.md](https://openaitools.app/tool/deepenglish-com.md) | --- Source: https://openaitools.app/compare/dialpad-vs-immerse-com More Markdown: [Categories](https://openaitools.app/categories.md) · [Traffic rankings](https://openaitools.app/rankings.md) · [llms.txt](https://openaitools.app/llms.txt)