# Dialpad vs Infinity

Dialpad records 2,763,687 monthly visits with +10.7% month-over-month growth and Paid pricing. Infinity records 0 monthly visits with 0% growth and Paid, Contact for Pricing pricing.

| Metric | [Dialpad](https://openaitools.app/tool/dialpad) | [Infinity](https://openaitools.app/tool/infinitycloud-com) |
| :--- | :--- | :--- |
| Website URL | https://www.dialpad.com | https://infinitycloud.com |
| Categories | AI Customer Service, AI Sales Assistant, AI Call Center, AI Coaching | AI For Data Analytics, AI Call Center, AI Marketing, AI Sales |
| Pricing Model | Paid | Paid, Contact for Pricing |
| Monthly Visits | 2,763,687 | 0 |
| MoM Growth Rate | +10.7% | 0% |
| Primary Market | United States | Global |
| Direct Visits | 1,999,735 | 0 |
| Review Score | 4.4 | 4.3 |
| Saved Count | 0 | 0 |
| Supported Platforms | Website | Website |

## Dialpad

Dialpad positions itself as an AI platform for customer experience, built around the idea that customer signals are scattered across channels and mostly go unheard. Instead of treating phone, video, messaging, and the contact center as separate tools, Dialpad connects them so every interaction shares context. Its agentic AI layer, Dialpad Resolve, can resolve routine work, escalate to humans with context intact, and learn from each outcome so the next interaction is smarter.

The platform spans four main products: Resolve for AI voice and digital agents, Support for a voice and digital contact center with analytics and workforce management, Sell for outbound sales with real-time coaching, and Connect for team collaboration across voice, video, and messaging. Real-time transcription, AI Recaps, live coach, AI scorecards, sentiment analysis, and CSAT scoring sit across these products, and integrations with Salesforce, Zendesk, Microsoft Teams, Google Workspace, HubSpot, and others keep context flowing into existing systems.

Dialpad targets businesses from small teams to large enterprises, emphasizing governed AI, unlimited scale, and enterprise-grade security and reliability. It is a strong fit for support and sales organizations that want AI woven into everyday communication rather than bolted on, and pricing is sales-led with quotes based on seats and product mix.

**Pricing & Plans:** Paid, sales-led pricing. Dialpad does not publish fixed self-serve tiers; costs depend on which products you use (Connect, Support, Sell, Resolve), seat count, and add-ons. A free trial and demo are available upon request.

- **Agentic AI with Dialpad Resolve:** Prebuilt and custom AI agents handle voice and digital support, take action with context, and escalate to humans when judgment is needed.
- **Unified voice, video, and messaging:** One collaboration app brings calls, meetings, and messages together so teams work with full context instead of switching tools.
- **AI contact center and analytics:** Real-time transcription, sentiment analysis, AI scorecards, CSAT, and workforce management help teams understand and improve every conversation.
- **Sales coaching and outbound tools:** Real-time coaching, power dialing, and automated follow-up help sales teams move faster and close more deals.
- **Deep integrations and governance:** Connects with Salesforce, Zendesk, Microsoft Teams, and more, with enterprise controls for building, testing, and governing AI.

**Strengths:** Combines agentic AI, contact center, sales, and team communications on one platform; Real-time transcription, coaching, and analytics improve both humans and AI over time; Broad integrations with Salesforce, Zendesk, Microsoft Teams, Google, and HubSpot; Scales from small teams to large enterprises with governance controls

**Limitations:** Pricing is sales-led, so costs are less transparent than self-serve plans; The full value requires adopting multiple products and integrations; Small teams may find the platform broader than they need

[Profile (Markdown)](https://openaitools.app/tool/dialpad.md)

## Infinity

Infinity is a call analytics platform designed around a simple gap: most marketing measurement sees clicks, impressions, form fills and website events, but misses the buying signals that happen inside customer phone conversations. Infinity closes that gap by capturing every call, attributing it to the campaign, channel and keyword that drove it, and converting what was said into structured, actionable signals.

The platform is organized around what the company calls the "Infinity Loop" — Capture, Signal, Prioritize and Activate. Calls are recorded and attributed; an optional AI Suite scores each conversation for intent and outcome; then those scores are pushed into Google Ads, Microsoft Advertising, Meta, GA4, CRMs such as Salesforce and HubSpot, and other marketing technologies so bidding, reporting and follow-up focus on the conversations most likely to become revenue.

Core use cases span attribution and visibility, paid media optimization, conversion-rate improvement and revenue recovery from missed or abandoned calls. Infinity reports serving marketers in 75+ countries across industries including automotive, financial services, healthcare, insurance, property, retail, travel and utilities, from small growth teams up to global brands, with tiered packages that scale by call volume, tracking numbers and locations.

**Pricing & Plans:** Paid, tiered packages with a monthly fee and calls included. Public US pricing lists Starter (Attribution) around $349/month for 1,000 calls and 30 tracking numbers, Growth (Paid Media Optimization) around $1,495/month for 5,000 calls, Pro (Prove marketing ROI) around $2,500/month for 10,000 calls, and a custom Enterprise tier for 10,000+ calls. An AI Suite add-on scores calls for intent and outcome and is available from the Starter package upward; final quotes depend on call volume.

- **Call tracking with full attribution:** Capture every inbound call and connect it to the campaign, channel and keyword that produced it, with call recording on every call.
- **AI Suite conversation analytics:** AI scores each conversation for intent and outcome so bidding, reporting and follow-up can optimize toward calls that actually convert.
- **Smart Match and CRM sync:** Link calls, leads and revenue together and sync with Salesforce or HubSpot to optimize for value rather than call volume.
- **Ad platform and analytics integrations:** Push call outcomes as conversions into Google Ads, Microsoft Advertising, Meta and GA4 to improve ROAS and reduce wasted spend.
- **Revenue recovery and conversion barriers:** Surface missed calls, unanswered enquiries and conversion friction points that leak demand before it becomes revenue.

**Strengths:** Purpose-built for closing the attribution gap between clicks and actual revenue; AI conversation scoring pushes real business value, not just call counts, into ad platforms; Integrations with Google Ads, Microsoft, Meta, GA4, Salesforce and HubSpot reduce manual work; Tiered packages scale predictably by call volume, tracking numbers and locations

**Limitations:** Entry pricing starts in the hundreds of dollars per month, which can be steep for very small businesses; Full value depends on adding the AI Suite and CRM integration, which raises cost; No simple free tier for testing at low call volumes

[Profile (Markdown)](https://openaitools.app/tool/infinitycloud-com.md)

## Frequently Asked Questions

### How do Dialpad and Infinity compare in monthly traffic?

Dialpad has 2,763,687 monthly visits, while Infinity has 0. Traffic estimates describe audience size, not product quality.

### How do their growth rates compare?

Dialpad has a month-over-month growth rate of +10.7%; Infinity has 0%.

### How does pricing compare?

Dialpad: Paid. Paid, sales-led pricing. Dialpad does not publish fixed self-serve tiers; costs depend on which products you use (Connect, Support, Sell, Resolve), seat count, and add-ons. A free trial and demo are available upon request. Infinity: Paid, Contact for Pricing. Paid, tiered packages with a monthly fee and calls included. Public US pricing lists Starter (Attribution) around $349/month for 1,000 calls and 30 tracking numbers, Growth (Paid Media Optimization) around $1,495/month for 5,000 calls, Pro (Prove marketing ROI) around $2,500/month for 10,000 calls, and a custom Enterprise tier for 10,000+ calls. An AI Suite add-on scores calls for intent and outcome and is available from the Starter package upward; final quotes depend on call volume.

## Alternatives

| # | Tool Name | Monthly Visits | MoM Growth Rate | Pricing Model | Summary | Profile (Markdown) |
| :--- | :--- | :--- | :--- | :--- | :--- | :--- |
| 1 | [Gong – Revenue AI OS](https://openaitools.app/tool/gong-io) | 2,337,769 | +3% | Contact for Pricing | Revenue intelligence that turns every customer conversation into action | [.md](https://openaitools.app/tool/gong-io.md) |
| 2 | [Triple Whale](https://openaitools.app/tool/triple-whale) | 1,594,461 | +1.1% | Freemium, Paid | Know what's actually working in your ecommerce business — and act on it instantly. | [.md](https://openaitools.app/tool/triple-whale.md) |
| 3 | [JustCall](https://openaitools.app/tool/justcall) | 780,285 | +11.8% | Paid | Strong focus on sales workflows and CRM integrations, but less robust built-in native voice analytics than Dialpad. | [.md](https://openaitools.app/tool/justcall.md) |
| 4 | [Glassix](https://openaitools.app/tool/glassix) | 300,739 | +6.6% | Free Trial, Paid, Contact for Pricing | Unified omnichannel inbox with strong AI agent deployment across voice and chat, but a smaller user community. | [.md](https://openaitools.app/tool/glassix.md) |
| 5 | [MiiTel](https://openaitools.app/tool/miitel-com) | 276,982 | +10.8% | Free Trial, Paid | Voice analytics AI for every business conversation | [.md](https://openaitools.app/tool/miitel-com.md) |
| 6 | [CallHippo](https://openaitools.app/tool/callhippo) | 273,071 | +16.9% | Free Trial, Paid | Easier setup for small teams needing virtual phone numbers, but lacks Dialpad's advanced AI voice intelligence suite. | [.md](https://openaitools.app/tool/callhippo.md) |
| 7 | [[24]7.ai](https://openaitools.app/tool/247-inc-com) | 273,001 | -4.5% | Contact for Pricing | AI-powered omnichannel customer experience and contact center platform | [.md](https://openaitools.app/tool/247-inc-com.md) |
| 8 | [Orum](https://openaitools.app/tool/orum-com) | 212,157 | -2.3% | Paid, Contact for Pricing | Purpose-built for high-volume sales prospecting with parallel dialing, but lacks inbound customer support call center features. | [.md](https://openaitools.app/tool/orum-com.md) |
| 9 | [Sendbird](https://openaitools.app/tool/sendbird) | 203,550 | +7.6% | Contact for Pricing | Highly customizable developer APIs for chat, voice, and video, but requires significantly more engineering to configure. | [.md](https://openaitools.app/tool/sendbird.md) |
| 10 | [Avoma](https://openaitools.app/tool/avoma-ai-meeting-assistant) | 193,867 | +7.5% | Freemium, Free Trial, Paid | Comprehensive meeting intelligence and CRM syncing, but lacks native cloud phone PBX and inbound call routing capabilities. | [.md](https://openaitools.app/tool/avoma-ai-meeting-assistant.md) |

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Source: https://openaitools.app/compare/dialpad-vs-infinitycloud-com

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