
Free / Open-sourceAI-first customer service with a natively integrated AI agent

Level AI: Deep contact center quality assurance and analytics, but less emphasis on basic cloud phone system infrastructure. Dialpad records 2,763,687 monthly visits with +10.7% month-over-month growth and Paid pricing. Level AI records 50,549 monthly visits with +7.7% growth and Contact for Pricing pricing.

Full-stack AI agents for the entire customer experience journey
| Dimension / Metric | ![]() | |
|---|---|---|
| Official Domain | dialpad.com | thelevel.ai |
| Pricing Model | Paid | Contact for Pricing |
| Monthly Visits | 2.76M (2,763,687) | 50.55K (50,549) |
| MoM Traffic Delta | +266.41K (+10.7%) |
| +3.62K (+7.7%) |
| Primary Market & Share | 🇺🇸 United States (56.6%) | 🇺🇸 United States (51%) |
|---|
| Direct Visits / mo | 2M | 32.71K |
|---|
| User Rating | 4.4 | 4.3 |
|---|
| Supported Platforms | Website | Website |
|---|
The AI platform for customer experience and business communications
Prebuilt and custom AI agents handle voice and digital support, take action with context, and escalate to humans when judgment is needed.
One collaboration app brings calls, meetings, and messages together so teams work with full context instead of switching tools.
Real-time transcription, sentiment analysis, AI scorecards, CSAT, and workforce management help teams understand and improve every conversation.
Real-time coaching, power dialing, and automated follow-up help sales teams move faster and close more deals.

Full-stack AI agents for the entire customer experience journey
Scores 100% of interactions across channels against configurable rubrics, replacing manual sampling-based QA with full coverage.
Deploy conversational agents for triage and resolution, plus task-specific AI workers that execute complex back-office and CX workflows.
Generates personalized coaching plans and surfaces real-time guidance to agents during live conversations.
Extracts themes, sentiment, effort scores, and iCSAT signals from every interaction to inform CX strategy and product decisions.

Free / Open-sourceAI-first customer service with a natively integrated AI agent


AI communication platform for sales and support teams

AI-powered customer experience platform unifying support, sales, and service

Unified omnichannel inbox with strong AI agent deployment across voice and chat, but a smaller user community.

Superior conversation scoring and voice pitch analytics for sales reps, but narrower omnichannel customer service features.

Easier setup for small teams needing virtual phone numbers, but lacks Dialpad's advanced AI voice intelligence suite.
AI-powered omnichannel customer experience and contact center platform

Enterprise voice AI agents that handle your most regulated phone calls

SpecialistPurpose-built for high-volume sales prospecting with parallel dialing, but lacks inbound customer support call center features.

SpecialistHighly customizable developer APIs for chat, voice, and video, but requires significantly more engineering to configure.

SpecialistComprehensive meeting intelligence and CRM syncing, but lacks native cloud phone PBX and inbound call routing capabilities.

The AI operating system for enterprise customer experience
AI-powered customer experience platform unifying support, sales, and service
Unified omnichannel inbox with strong AI agent deployment across voice and chat, but a smaller user community.
Superior conversation scoring and voice pitch analytics for sales reps, but narrower omnichannel customer service features.
Easier setup for small teams needing virtual phone numbers, but lacks Dialpad's advanced AI voice intelligence suite.
Enterprise voice AI agents that handle your most regulated phone calls
SpecialistHighly customizable developer APIs for chat, voice, and video, but requires significantly more engineering to configure.
SpecialistComprehensive meeting intelligence and CRM syncing, but lacks native cloud phone PBX and inbound call routing capabilities.