# Dialpad vs Perks

Dialpad records 2,763,687 monthly visits with +10.7% month-over-month growth and Paid pricing. Perks records 2,835 monthly visits with -38.4% growth and Paid pricing.

| Metric | [Dialpad](https://openaitools.app/tool/dialpad) | [Perks](https://openaitools.app/tool/perks) |
| :--- | :--- | :--- |
| Website URL | https://www.dialpad.com | https://perks.lk |
| Categories | AI Customer Service, AI Sales Assistant, AI Call Center, AI Coaching | AI Scheduling, AI CRM, AI Marketing |
| Pricing Model | Paid | Paid |
| Monthly Visits | 2,763,687 | 2,835 |
| MoM Growth Rate | +10.7% | -38.4% |
| Primary Market | United States | Brazil |
| Direct Visits | 1,999,735 | 1,164 |
| Review Score | 4.4 | 3.8 |
| Saved Count | 0 | 1 |
| Supported Platforms | Website | Website |

## Dialpad

Dialpad positions itself as an AI platform for customer experience, built around the idea that customer signals are scattered across channels and mostly go unheard. Instead of treating phone, video, messaging, and the contact center as separate tools, Dialpad connects them so every interaction shares context. Its agentic AI layer, Dialpad Resolve, can resolve routine work, escalate to humans with context intact, and learn from each outcome so the next interaction is smarter.

The platform spans four main products: Resolve for AI voice and digital agents, Support for a voice and digital contact center with analytics and workforce management, Sell for outbound sales with real-time coaching, and Connect for team collaboration across voice, video, and messaging. Real-time transcription, AI Recaps, live coach, AI scorecards, sentiment analysis, and CSAT scoring sit across these products, and integrations with Salesforce, Zendesk, Microsoft Teams, Google Workspace, HubSpot, and others keep context flowing into existing systems.

Dialpad targets businesses from small teams to large enterprises, emphasizing governed AI, unlimited scale, and enterprise-grade security and reliability. It is a strong fit for support and sales organizations that want AI woven into everyday communication rather than bolted on, and pricing is sales-led with quotes based on seats and product mix.

**Pricing & Plans:** Paid, sales-led pricing. Dialpad does not publish fixed self-serve tiers; costs depend on which products you use (Connect, Support, Sell, Resolve), seat count, and add-ons. A free trial and demo are available upon request.

- **Agentic AI with Dialpad Resolve:** Prebuilt and custom AI agents handle voice and digital support, take action with context, and escalate to humans when judgment is needed.
- **Unified voice, video, and messaging:** One collaboration app brings calls, meetings, and messages together so teams work with full context instead of switching tools.
- **AI contact center and analytics:** Real-time transcription, sentiment analysis, AI scorecards, CSAT, and workforce management help teams understand and improve every conversation.
- **Sales coaching and outbound tools:** Real-time coaching, power dialing, and automated follow-up help sales teams move faster and close more deals.
- **Deep integrations and governance:** Connects with Salesforce, Zendesk, Microsoft Teams, and more, with enterprise controls for building, testing, and governing AI.

**Strengths:** Combines agentic AI, contact center, sales, and team communications on one platform; Real-time transcription, coaching, and analytics improve both humans and AI over time; Broad integrations with Salesforce, Zendesk, Microsoft Teams, Google, and HubSpot; Scales from small teams to large enterprises with governance controls

**Limitations:** Pricing is sales-led, so costs are less transparent than self-serve plans; The full value requires adopting multiple products and integrations; Small teams may find the platform broader than they need

[Profile (Markdown)](https://openaitools.app/tool/dialpad.md)

## Perks

Perks is built around a simple loop: book, review, earn, redeem. Customers open the app, browse service categories — salons and spas, dental clinics and other appointment-based vendors — and schedule a booking with a preferred merchant and staff member. After the appointment they go through a three-stage rating and review flow covering the service purchased, the staff member and the merchant itself. Each review earns perk points that can be applied to future appointments, which is how the product turns one-time visits into repeat visits.

For merchants, Perks works as a lightweight scheduling and customer engagement layer rather than a full POS. Partners sign up, maintain their availability, communicate with customers in-app and use the review data to understand performance. The app also includes social-style merchant feeds, direct chat between customers and businesses, and card payments through a secure payment gateway, so a booking can be paid for contactlessly before the customer arrives.

Perks is operated by a Colombo-based team and is distributed as a free app for both iOS and Android, with partner login and separate user and merchant guidelines published on the site. Because pricing is on the merchant side and no figures are published publicly, exact commercial terms are arranged directly with the Perks team.

**Pricing & Plans:** The app is free for consumers to download and use; commercial terms for merchants and partners are arranged directly with Perks, and no public price list is published.

- **Appointment scheduling by service category:** Customers search service categories and book a time with their preferred merchant and staff member.
- **Three-stage rating and review:** After each visit, users review the service, the employee and the merchant, producing detailed feedback rather than a single star score.
- **Redeemable perks points:** Points earned from reviews can be redeemed against future appointments, creating an ongoing incentive loop.
- **In-app chat and social feed:** Customers message merchants directly and follow merchant posts to keep up with offers and news.
- **Secure contactless payments:** Payments are handled through a secure payment gateway so bookings can be paid by card without contact.

**Strengths:** Rewards loop gives customers a concrete reason to return; Reviews cover staff and merchant, not just the service; Combines booking, chat, payments and reviews in one app; Free to download on both iOS and Android

**Limitations:** Primarily focused on the Sri Lankan market, so coverage depends on local merchant participation; No public pricing information for merchants; Value for a merchant depends on how many local customers already use the app

[Profile (Markdown)](https://openaitools.app/tool/perks.md)

## Frequently Asked Questions

### How do Dialpad and Perks compare in monthly traffic?

Dialpad has 2,763,687 monthly visits, while Perks has 2,835. Traffic estimates describe audience size, not product quality.

### How do their growth rates compare?

Dialpad has a month-over-month growth rate of +10.7%; Perks has -38.4%.

### How does pricing compare?

Dialpad: Paid. Paid, sales-led pricing. Dialpad does not publish fixed self-serve tiers; costs depend on which products you use (Connect, Support, Sell, Resolve), seat count, and add-ons. A free trial and demo are available upon request. Perks: Paid. The app is free for consumers to download and use; commercial terms for merchants and partners are arranged directly with Perks, and no public price list is published.

## Alternatives

| # | Tool Name | Monthly Visits | MoM Growth Rate | Pricing Model | Summary | Profile (Markdown) |
| :--- | :--- | :--- | :--- | :--- | :--- | :--- |
| 1 | [JustCall](https://openaitools.app/tool/justcall) | 780,285 | +11.8% | Paid | Strong focus on sales workflows and CRM integrations, but less robust built-in native voice analytics than Dialpad. | [.md](https://openaitools.app/tool/justcall.md) |
| 2 | [Reclaim AI](https://openaitools.app/tool/reclaim-ai) | 735,853 | -1.7% | Freemium, Free Trial | AI calendar that defends your focus time and schedules work automatically | [.md](https://openaitools.app/tool/reclaim-ai.md) |
| 3 | [Glassix](https://openaitools.app/tool/glassix) | 300,739 | +6.6% | Free Trial, Paid, Contact for Pricing | Unified omnichannel inbox with strong AI agent deployment across voice and chat, but a smaller user community. | [.md](https://openaitools.app/tool/glassix.md) |
| 4 | [MiiTel](https://openaitools.app/tool/miitel-com) | 276,982 | +10.8% | Free Trial, Paid | Superior conversation scoring and voice pitch analytics for sales reps, but narrower omnichannel customer service features. | [.md](https://openaitools.app/tool/miitel-com.md) |
| 5 | [CallHippo](https://openaitools.app/tool/callhippo) | 273,071 | +16.9% | Free Trial, Paid | Easier setup for small teams needing virtual phone numbers, but lacks Dialpad's advanced AI voice intelligence suite. | [.md](https://openaitools.app/tool/callhippo.md) |
| 6 | [[24]7.ai](https://openaitools.app/tool/247-inc-com) | 273,001 | -4.5% | Contact for Pricing | Robust enterprise-grade conversational AI automation, but geared toward massive deployments rather than mid-market teams. | [.md](https://openaitools.app/tool/247-inc-com.md) |
| 7 | [Numa \| AI for Dealerships](https://openaitools.app/tool/numa-com) | 232,387 | +12.5% | Contact for Pricing | The AI operating system that answers every dealership call, books the appointment, and protects CSI in real time. | [.md](https://openaitools.app/tool/numa-com.md) |
| 8 | [Orum](https://openaitools.app/tool/orum-com) | 212,157 | -2.3% | Paid, Contact for Pricing | Purpose-built for high-volume sales prospecting with parallel dialing, but lacks inbound customer support call center features. | [.md](https://openaitools.app/tool/orum-com.md) |
| 9 | [Sendbird](https://openaitools.app/tool/sendbird) | 203,550 | +7.6% | Contact for Pricing | Highly customizable developer APIs for chat, voice, and video, but requires significantly more engineering to configure. | [.md](https://openaitools.app/tool/sendbird.md) |
| 10 | [Avoma](https://openaitools.app/tool/avoma-ai-meeting-assistant) | 193,867 | +7.5% | Freemium, Free Trial, Paid | Comprehensive meeting intelligence and CRM syncing, but lacks native cloud phone PBX and inbound call routing capabilities. | [.md](https://openaitools.app/tool/avoma-ai-meeting-assistant.md) |

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Source: https://openaitools.app/compare/dialpad-vs-perks

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