# Dialpad vs Common Room

Dialpad records 2,763,687 monthly visits with +10.7% month-over-month growth and Paid pricing. Common Room records 60,890 monthly visits with -19% growth and Free Trial, Paid, Contact for Pricing pricing.

| Metric | [Dialpad](https://openaitools.app/tool/dialpad) | [Common Room](https://openaitools.app/tool/playgent) |
| :--- | :--- | :--- |
| Website URL | https://www.dialpad.com | https://www.commonroom.io |
| Categories | AI Customer Service, AI Sales Assistant, AI Call Center, AI Coaching | AI Sales, AI Lead Generation, AI Agent, AI Marketing |
| Pricing Model | Paid | Free Trial, Paid, Contact for Pricing |
| Monthly Visits | 2,763,687 | 60,890 |
| MoM Growth Rate | +10.7% | -19% |
| Primary Market | United States | Canada |
| Direct Visits | 1,999,735 | 47,273 |
| Review Score | 4.4 | 4.1 |
| Saved Count | 0 | 0 |
| Supported Platforms | Website | Website |

## Dialpad

Dialpad positions itself as an AI platform for customer experience, built around the idea that customer signals are scattered across channels and mostly go unheard. Instead of treating phone, video, messaging, and the contact center as separate tools, Dialpad connects them so every interaction shares context. Its agentic AI layer, Dialpad Resolve, can resolve routine work, escalate to humans with context intact, and learn from each outcome so the next interaction is smarter.

The platform spans four main products: Resolve for AI voice and digital agents, Support for a voice and digital contact center with analytics and workforce management, Sell for outbound sales with real-time coaching, and Connect for team collaboration across voice, video, and messaging. Real-time transcription, AI Recaps, live coach, AI scorecards, sentiment analysis, and CSAT scoring sit across these products, and integrations with Salesforce, Zendesk, Microsoft Teams, Google Workspace, HubSpot, and others keep context flowing into existing systems.

Dialpad targets businesses from small teams to large enterprises, emphasizing governed AI, unlimited scale, and enterprise-grade security and reliability. It is a strong fit for support and sales organizations that want AI woven into everyday communication rather than bolted on, and pricing is sales-led with quotes based on seats and product mix.

**Pricing & Plans:** Paid, sales-led pricing. Dialpad does not publish fixed self-serve tiers; costs depend on which products you use (Connect, Support, Sell, Resolve), seat count, and add-ons. A free trial and demo are available upon request.

- **Agentic AI with Dialpad Resolve:** Prebuilt and custom AI agents handle voice and digital support, take action with context, and escalate to humans when judgment is needed.
- **Unified voice, video, and messaging:** One collaboration app brings calls, meetings, and messages together so teams work with full context instead of switching tools.
- **AI contact center and analytics:** Real-time transcription, sentiment analysis, AI scorecards, CSAT, and workforce management help teams understand and improve every conversation.
- **Sales coaching and outbound tools:** Real-time coaching, power dialing, and automated follow-up help sales teams move faster and close more deals.
- **Deep integrations and governance:** Connects with Salesforce, Zendesk, Microsoft Teams, and more, with enterprise controls for building, testing, and governing AI.

**Strengths:** Combines agentic AI, contact center, sales, and team communications on one platform; Real-time transcription, coaching, and analytics improve both humans and AI over time; Broad integrations with Salesforce, Zendesk, Microsoft Teams, Google, and HubSpot; Scales from small teams to large enterprises with governance controls

**Limitations:** Pricing is sales-led, so costs are less transparent than self-serve plans; The full value requires adopting multiple products and integrations; Small teams may find the platform broader than they need

[Profile (Markdown)](https://openaitools.app/tool/dialpad.md)

## Common Room

Common Room positions itself as a "Revenue OS" — a single context layer that sits beneath an entire go-to-market motion. Instead of stitching together intent data providers, enrichment vendors, sequencers and CRM automation, it resolves people and accounts down to the individual level, refreshes that data continuously, and surfaces who is actually in-market at any given moment.

The core engine is built around identity resolution and waterfall enrichment across a large contact directory, combined with buying-committee mapping. On top of that layer sit the execution surfaces: outreach sequences with AI-driven prioritization, a native auto dialer that logs outcomes back into sequences, an AI reviewer that coaches every call rather than only the ones a manager happens to catch, and a forecasting module grounded in what happened in the deal instead of self-reported stages.

Common Room also leans into the AI-agent angle, offering agents that can research accounts, personalize messaging and answer questions about any account or call, plus MCP and CLI integrations so the platform shows up inside Salesforce, Slack, email and browser extensions. Pricing is sales-led: the site emphasizes a demo request rather than published tiers.

**Pricing & Plans:** Sales-led pricing with a free trial mentioned on the site. Common Room does not publish tier prices publicly; plans are quoted after a demo request, and the vendor targets mid-market through enterprise GTM organizations.

- **Buyer intelligence & identity resolution:** Unifies CRM, product, marketing and engagement signals into one always-current person-level view, with waterfall enrichment and buying-committee mapping rather than account-level guesses.
- **AI-powered outreach and sequencing:** Emails pre-fill, sequences advance automatically when a prospect goes quiet, and AI prioritization surfaces who is genuinely in-market so reps focus on the right accounts.
- **Native auto dialer:** Calls flow straight out of a sequence with cascading and parallel dialing, and every outcome logs back automatically so reps stay in the conversation rather than in the admin.
- **Conversation intelligence & coaching:** An AI reviewer analyzes calls, surfaces patterns and provides in-call guidance, extending coaching beyond the calls a manager happens to overhear.
- **Forecasting and agents wherever you work:** Pipeline forecasts are built on what actually happened in deals and are drillable from rep to CRO, while AI agents surface inside Salesforce, Slack, email and the browser.

**Strengths:** Person-level identity resolution with continuous data refresh rather than stale account guesses; Covers the full GTM lifecycle — identification, outreach, dialing, coaching and forecasting — in one platform; AI output is grounded in a unified buyer data layer, which reduces the trust problem that plagues generic AI sales tools; Delivers insight inside the tools teams already use, such as Salesforce, Slack, email and the browser

**Limitations:** No public pricing; you must request a demo to get any cost indication; The breadth of the platform can mean a longer onboarding and integration effort for smaller teams; Heavily oriented toward larger GTM organizations, which may be overkill for very small sales teams; Some capabilities depend on connecting multiple first-party systems before the intelligence layer is fully useful

[Profile (Markdown)](https://openaitools.app/tool/playgent.md)

## Frequently Asked Questions

### How do Dialpad and Common Room compare in monthly traffic?

Dialpad has 2,763,687 monthly visits, while Common Room has 60,890. Traffic estimates describe audience size, not product quality.

### How do their growth rates compare?

Dialpad has a month-over-month growth rate of +10.7%; Common Room has -19%.

### How does pricing compare?

Dialpad: Paid. Paid, sales-led pricing. Dialpad does not publish fixed self-serve tiers; costs depend on which products you use (Connect, Support, Sell, Resolve), seat count, and add-ons. A free trial and demo are available upon request. Common Room: Free Trial, Paid, Contact for Pricing. Sales-led pricing with a free trial mentioned on the site. Common Room does not publish tier prices publicly; plans are quoted after a demo request, and the vendor targets mid-market through enterprise GTM organizations.

## Alternatives

| # | Tool Name | Monthly Visits | MoM Growth Rate | Pricing Model | Summary | Profile (Markdown) |
| :--- | :--- | :--- | :--- | :--- | :--- | :--- |
| 1 | [Gong – Revenue AI OS](https://openaitools.app/tool/gong-io) | 2,337,769 | +3% | Contact for Pricing | Revenue intelligence that turns every customer conversation into action | [.md](https://openaitools.app/tool/gong-io.md) |
| 2 | [Instantly](https://openaitools.app/tool/instantly) | 2,336,279 | +6% | Paid, Contact for Pricing | Sales engagement platform with AI agents for lead finding, outreach and deliverability | [.md](https://openaitools.app/tool/instantly.md) |
| 3 | [Attio](https://openaitools.app/tool/attio) | 1,652,928 | -4.2% | Free Trial, Contact for Pricing | The AI-native CRM for agentic revenue teams | [.md](https://openaitools.app/tool/attio.md) |
| 4 | [Seismic](https://openaitools.app/tool/seismic-com) | 1,298,303 | -0.1% | Contact for Pricing | The AI platform for revenue execution | [.md](https://openaitools.app/tool/seismic-com.md) |
| 5 | [Clay](https://openaitools.app/tool/clay-2-0) | 1,267,465 | -2.7% | Freemium, Free Trial, Contact for Pricing | Build GTM systems that turn data into revenue | [.md](https://openaitools.app/tool/clay-2-0.md) |
| 6 | [Outreach](https://openaitools.app/tool/outreach) | 958,599 | +0.4% | Contact for Pricing | AI agents that work the revenue lifecycle alongside your sellers | [.md](https://openaitools.app/tool/outreach.md) |
| 7 | [JustCall](https://openaitools.app/tool/justcall) | 780,285 | +11.8% | Paid | Strong focus on sales workflows and CRM integrations, but less robust built-in native voice analytics than Dialpad. | [.md](https://openaitools.app/tool/justcall.md) |
| 8 | [Success.ai](https://openaitools.app/tool/success-ai) | 547,073 | +6.3% | Freemium, Free Trial | AI sales platform for unlimited B2B leads and outreach | [.md](https://openaitools.app/tool/success-ai.md) |
| 9 | [Glassix](https://openaitools.app/tool/glassix) | 300,739 | +6.6% | Free Trial, Paid, Contact for Pricing | Unified omnichannel inbox with strong AI agent deployment across voice and chat, but a smaller user community. | [.md](https://openaitools.app/tool/glassix.md) |
| 10 | [MiiTel](https://openaitools.app/tool/miitel-com) | 276,982 | +10.8% | Free Trial, Paid | Superior conversation scoring and voice pitch analytics for sales reps, but narrower omnichannel customer service features. | [.md](https://openaitools.app/tool/miitel-com.md) |

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Source: https://openaitools.app/compare/dialpad-vs-playgent

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