# Dialpad vs Relyable

Dialpad records 2,763,687 monthly visits with +10.7% month-over-month growth and Paid pricing. Relyable records 3,451 monthly visits with -45.5% growth and Freemium, Paid pricing.

| Metric | [Dialpad](https://openaitools.app/tool/dialpad) | [Relyable](https://openaitools.app/tool/relyable) |
| :--- | :--- | :--- |
| Website URL | https://www.dialpad.com | https://relyable.ai |
| Categories | AI Customer Service, AI Sales Assistant, AI Call Center, AI Coaching | AI Testing, AI Monitor, AI Voice Assistants, AI Agent |
| Pricing Model | Paid | Freemium, Paid |
| Monthly Visits | 2,763,687 | 3,451 |
| MoM Growth Rate | +10.7% | -45.5% |
| Primary Market | United States | United States |
| Direct Visits | 1,999,735 | 1,348 |
| Review Score | 4.4 | 4.7 |
| Saved Count | 0 | 0 |
| Supported Platforms | Website | Website |

## Dialpad

Dialpad positions itself as an AI platform for customer experience, built around the idea that customer signals are scattered across channels and mostly go unheard. Instead of treating phone, video, messaging, and the contact center as separate tools, Dialpad connects them so every interaction shares context. Its agentic AI layer, Dialpad Resolve, can resolve routine work, escalate to humans with context intact, and learn from each outcome so the next interaction is smarter.

The platform spans four main products: Resolve for AI voice and digital agents, Support for a voice and digital contact center with analytics and workforce management, Sell for outbound sales with real-time coaching, and Connect for team collaboration across voice, video, and messaging. Real-time transcription, AI Recaps, live coach, AI scorecards, sentiment analysis, and CSAT scoring sit across these products, and integrations with Salesforce, Zendesk, Microsoft Teams, Google Workspace, HubSpot, and others keep context flowing into existing systems.

Dialpad targets businesses from small teams to large enterprises, emphasizing governed AI, unlimited scale, and enterprise-grade security and reliability. It is a strong fit for support and sales organizations that want AI woven into everyday communication rather than bolted on, and pricing is sales-led with quotes based on seats and product mix.

**Pricing & Plans:** Paid, sales-led pricing. Dialpad does not publish fixed self-serve tiers; costs depend on which products you use (Connect, Support, Sell, Resolve), seat count, and add-ons. A free trial and demo are available upon request.

- **Agentic AI with Dialpad Resolve:** Prebuilt and custom AI agents handle voice and digital support, take action with context, and escalate to humans when judgment is needed.
- **Unified voice, video, and messaging:** One collaboration app brings calls, meetings, and messages together so teams work with full context instead of switching tools.
- **AI contact center and analytics:** Real-time transcription, sentiment analysis, AI scorecards, CSAT, and workforce management help teams understand and improve every conversation.
- **Sales coaching and outbound tools:** Real-time coaching, power dialing, and automated follow-up help sales teams move faster and close more deals.
- **Deep integrations and governance:** Connects with Salesforce, Zendesk, Microsoft Teams, and more, with enterprise controls for building, testing, and governing AI.

**Strengths:** Combines agentic AI, contact center, sales, and team communications on one platform; Real-time transcription, coaching, and analytics improve both humans and AI over time; Broad integrations with Salesforce, Zendesk, Microsoft Teams, Google, and HubSpot; Scales from small teams to large enterprises with governance controls

**Limitations:** Pricing is sales-led, so costs are less transparent than self-serve plans; The full value requires adopting multiple products and integrations; Small teams may find the platform broader than they need

[Profile (Markdown)](https://openaitools.app/tool/dialpad.md)

## Relyable

Relyable was built by a team that develops voice agents and treats testing as a first-class part of shipping them. Rather than rely on human spot-checks, it uses AI to create personas and scenarios that mimic real callers — old and angry, young and confident, different accents, moods and goals — and then runs those conversations in parallel against your deployed agent. Each call is analysed automatically, so problems surface before a single real customer encounters them.

Evaluation is driven by a rubric you control. You can weight criteria such as end-to-end task completion, freedom from fabricated policy or pricing, stable customer sentiment, clean interruption handling, latency under a p95 target and appropriate out-of-scope handoff. Relyable tracks pass rates and seven-day trends for each criterion, giving a quantified picture of whether a change helped or hurt.

In production, the platform becomes a monitoring layer. Live calls are logged and scored in real time, and Relyable pages you only when a threshold is crossed — through Slack, email, PagerDuty, Opsgenie, Linear or a webhook. The company is headquartered in Melbourne, Australia, and is associated with NVIDIA Inception, ElevenLabs Grants and Microsoft for Startups.

**Pricing & Plans:** Relyable uses credit-based pricing where credits cover both simulated and live calls. Core is $500/month with 50,000 credits (up to 750 simulated calls and 10,000 live evaluations), and Premium is $1,000/month with 125,000 credits (up to 1,900 simulated calls and 25,000 live evaluations). Annual billing saves about 15%. Enterprise offers custom credit packages, regional compliance and dedicated support.

- **Automated conversation simulation:** Auto-generate test cases from your system prompt or define your own, then run hundreds of parallel simulated conversations with presets for accent, mood and goal.
- **Rubric-based evaluation:** Score every call against weighted, customisable criteria such as task completion, policy accuracy, sentiment, interruption handling and latency, with seven-day trend tracking.
- **Live production monitoring:** Every production call is silently logged and scored in real time, with alerts routed to Slack, email, PagerDuty, Opsgenie, Linear or webhooks when something drifts.
- **No-code platform integrations:** Connect Vapi, Retell or ElevenLabs agents in under five minutes using an API key, or route custom agents through the provided number and API.
- **Industry playbooks:** Hardware and industry templates for financial services, home services and real estate, including compliance, emergency-pathway and booking scenarios.

**Strengths:** Combines simulation, rubric-based evaluation and live monitoring in one platform.; Fast native integrations with Vapi, Retell and ElevenLabs using just an API key.; Rubric weighting and seven-day trend tracking turn voice agent quality into measurable numbers.; Alert routing to Slack, PagerDuty, Linear and webhooks fits existing on-call workflows.

**Limitations:** Pricing starts at $500/month, so it is a significant commitment for very small teams.; Native integrations currently center on Vapi, Retell and ElevenLabs; other platforms require the manual prompt-upload and call-routing workaround.; Evaluation quality still depends on how well you define your rubric and test cases.; Because it targets production voice agents, it is less relevant if you are only experimenting.

[Profile (Markdown)](https://openaitools.app/tool/relyable.md)

## Frequently Asked Questions

### How do Dialpad and Relyable compare in monthly traffic?

Dialpad has 2,763,687 monthly visits, while Relyable has 3,451. Traffic estimates describe audience size, not product quality.

### How do their growth rates compare?

Dialpad has a month-over-month growth rate of +10.7%; Relyable has -45.5%.

### How does pricing compare?

Dialpad: Paid. Paid, sales-led pricing. Dialpad does not publish fixed self-serve tiers; costs depend on which products you use (Connect, Support, Sell, Resolve), seat count, and add-ons. A free trial and demo are available upon request. Relyable: Freemium, Paid. Relyable uses credit-based pricing where credits cover both simulated and live calls. Core is $500/month with 50,000 credits (up to 750 simulated calls and 10,000 live evaluations), and Premium is $1,000/month with 125,000 credits (up to 1,900 simulated calls and 25,000 live evaluations). Annual billing saves about 15%. Enterprise offers custom credit packages, regional compliance and dedicated support.

## Alternatives

| # | Tool Name | Monthly Visits | MoM Growth Rate | Pricing Model | Summary | Profile (Markdown) |
| :--- | :--- | :--- | :--- | :--- | :--- | :--- |
| 1 | [JustCall](https://openaitools.app/tool/justcall) | 780,285 | +11.8% | Paid | Strong focus on sales workflows and CRM integrations, but less robust built-in native voice analytics than Dialpad. | [.md](https://openaitools.app/tool/justcall.md) |
| 2 | [Glassix](https://openaitools.app/tool/glassix) | 300,739 | +6.6% | Free Trial, Paid, Contact for Pricing | Unified omnichannel inbox with strong AI agent deployment across voice and chat, but a smaller user community. | [.md](https://openaitools.app/tool/glassix.md) |
| 3 | [MiiTel](https://openaitools.app/tool/miitel-com) | 276,982 | +10.8% | Free Trial, Paid | Superior conversation scoring and voice pitch analytics for sales reps, but narrower omnichannel customer service features. | [.md](https://openaitools.app/tool/miitel-com.md) |
| 4 | [CallHippo](https://openaitools.app/tool/callhippo) | 273,071 | +16.9% | Free Trial, Paid | Easier setup for small teams needing virtual phone numbers, but lacks Dialpad's advanced AI voice intelligence suite. | [.md](https://openaitools.app/tool/callhippo.md) |
| 5 | [[24]7.ai](https://openaitools.app/tool/247-inc-com) | 273,001 | -4.5% | Contact for Pricing | Robust enterprise-grade conversational AI automation, but geared toward massive deployments rather than mid-market teams. | [.md](https://openaitools.app/tool/247-inc-com.md) |
| 6 | [Orum](https://openaitools.app/tool/orum-com) | 212,157 | -2.3% | Paid, Contact for Pricing | Purpose-built for high-volume sales prospecting with parallel dialing, but lacks inbound customer support call center features. | [.md](https://openaitools.app/tool/orum-com.md) |
| 7 | [Sendbird](https://openaitools.app/tool/sendbird) | 203,550 | +7.6% | Contact for Pricing | Highly customizable developer APIs for chat, voice, and video, but requires significantly more engineering to configure. | [.md](https://openaitools.app/tool/sendbird.md) |
| 8 | [Avoma](https://openaitools.app/tool/avoma-ai-meeting-assistant) | 193,867 | +7.5% | Freemium, Free Trial, Paid | Comprehensive meeting intelligence and CRM syncing, but lacks native cloud phone PBX and inbound call routing capabilities. | [.md](https://openaitools.app/tool/avoma-ai-meeting-assistant.md) |
| 9 | [Cresta](https://openaitools.app/tool/cresta) | 167,945 | +15.5% | Contact for Pricing | Advanced real-time agent coaching and enterprise AI automation, but significantly higher pricing and implementation complexity. | [.md](https://openaitools.app/tool/cresta.md) |
| 10 | [Future AGI](https://openaitools.app/tool/future-agi) | 121,741 | -7.8% | Freemium, Usage-based | Build, simulate, evaluate and monitor self-improving AI agents | [.md](https://openaitools.app/tool/future-agi.md) |

---
Source: https://openaitools.app/compare/dialpad-vs-relyable

More Markdown: [Categories](https://openaitools.app/categories.md) · [Traffic rankings](https://openaitools.app/rankings.md) · [llms.txt](https://openaitools.app/llms.txt)