# Dialpad vs Ringly.io

Dialpad records 2,763,687 monthly visits with +10.7% month-over-month growth and Paid pricing. Ringly.io records 84,636 monthly visits with -1.7% growth and Paid pricing.

| Metric | [Dialpad](https://openaitools.app/tool/dialpad) | [Ringly.io](https://openaitools.app/tool/ringly-io) |
| :--- | :--- | :--- |
| Website URL | https://www.dialpad.com | https://www.ringly.io |
| Categories | AI Customer Service, AI Sales Assistant, AI Call Center, AI Coaching | AI Agent, AI Customer Service, AI Call Center |
| Pricing Model | Paid | Paid |
| Monthly Visits | 2,763,687 | 84,636 |
| MoM Growth Rate | +10.7% | -1.7% |
| Primary Market | United States | United States |
| Direct Visits | 1,999,735 | 19,756 |
| Review Score | 4.4 | 4.3 |
| Saved Count | 0 | 1 |
| Supported Platforms | Website | Website |

## Dialpad

Dialpad positions itself as an AI platform for customer experience, built around the idea that customer signals are scattered across channels and mostly go unheard. Instead of treating phone, video, messaging, and the contact center as separate tools, Dialpad connects them so every interaction shares context. Its agentic AI layer, Dialpad Resolve, can resolve routine work, escalate to humans with context intact, and learn from each outcome so the next interaction is smarter.

The platform spans four main products: Resolve for AI voice and digital agents, Support for a voice and digital contact center with analytics and workforce management, Sell for outbound sales with real-time coaching, and Connect for team collaboration across voice, video, and messaging. Real-time transcription, AI Recaps, live coach, AI scorecards, sentiment analysis, and CSAT scoring sit across these products, and integrations with Salesforce, Zendesk, Microsoft Teams, Google Workspace, HubSpot, and others keep context flowing into existing systems.

Dialpad targets businesses from small teams to large enterprises, emphasizing governed AI, unlimited scale, and enterprise-grade security and reliability. It is a strong fit for support and sales organizations that want AI woven into everyday communication rather than bolted on, and pricing is sales-led with quotes based on seats and product mix.

**Pricing & Plans:** Paid, sales-led pricing. Dialpad does not publish fixed self-serve tiers; costs depend on which products you use (Connect, Support, Sell, Resolve), seat count, and add-ons. A free trial and demo are available upon request.

- **Agentic AI with Dialpad Resolve:** Prebuilt and custom AI agents handle voice and digital support, take action with context, and escalate to humans when judgment is needed.
- **Unified voice, video, and messaging:** One collaboration app brings calls, meetings, and messages together so teams work with full context instead of switching tools.
- **AI contact center and analytics:** Real-time transcription, sentiment analysis, AI scorecards, CSAT, and workforce management help teams understand and improve every conversation.
- **Sales coaching and outbound tools:** Real-time coaching, power dialing, and automated follow-up help sales teams move faster and close more deals.
- **Deep integrations and governance:** Connects with Salesforce, Zendesk, Microsoft Teams, and more, with enterprise controls for building, testing, and governing AI.

**Strengths:** Combines agentic AI, contact center, sales, and team communications on one platform; Real-time transcription, coaching, and analytics improve both humans and AI over time; Broad integrations with Salesforce, Zendesk, Microsoft Teams, Google, and HubSpot; Scales from small teams to large enterprises with governance controls

**Limitations:** Pricing is sales-led, so costs are less transparent than self-serve plans; The full value requires adopting multiple products and integrations; Small teams may find the platform broader than they need

[Profile (Markdown)](https://openaitools.app/tool/dialpad.md)

## Ringly.io

Ringly focuses on the phone channel for Shopify stores, where repetitive calls about order status, returns and product questions consume support capacity and go unanswered after hours. It deploys an AI phone agent named Seth on your existing phone line, either by forwarding your current number or using the number that comes with your Ringly account.

Seth is trained on your store's catalog, website and policies, and connects to Shopify plus your help desk, returns, shipping and subscription apps. On a call he can identify the caller, look up their order and shipment status, explain your return window, start a return or exchange, cancel or change an order, quote product details, and even build an order and send the caller a Shopify checkout link. When a caller asks for a person, Seth transfers the call live to your team with a briefing first, or creates a ticket or email.

Setup is designed to take under an hour, and an AI manager called Coach lets non-technical staff fix bad calls, teach new skills and connect tools by describing what they want. Ringly reports customer results including 88% of calls handled without a human at one merchant and several thousand calls answered per quarter at another. Pricing is per conversation with a monthly minimum, plus a 65% resolution guarantee.

**Pricing & Plans:** Paid with a free trial. $99 per month covers the first 50 phone conversations, then $1.99 per conversation; spam, hang-ups and callers who only want a human are free. A 65% resolution guarantee applies, with a 30-day money-back guarantee, and custom plans are available above 1,000 calls per month.

- **24/7 AI call answering:** Seth answers every call immediately, day or night, so customers never sit on hold and after-hours or peak-time calls are not missed.
- **Shopify-aware actions:** Seth recognizes the caller's number, pulls up their orders and past conversations, checks live shipping status, starts returns and exchanges in Shopify, and can take new orders by sending a checkout link.
- **Policy-grounded answers and human handoff:** Seth answers only from your catalog, website and policies, and escalates to your team with a live transfer, ticket or email when a call needs a human.
- **Coach AI manager:** Coach, Seth's AI manager, lets you fix a call, teach a new skill or connect an integration by simply explaining what you want, with no developer needed.
- **Call analytics and ROI:** Review call history, read summaries, and track resolution rate, call topics, customer experience, sales and ROI on the analytics page.

**Strengths:** Answers every call immediately, including nights, weekends and peak periods; Per-conversation pricing with a published 65% resolution guarantee; Acts inside Shopify, not just talking: order lookup, returns, exchanges, new orders; Grounded in your own policies and catalog, with live handoff to humans

**Limitations:** Optimized for Shopify and e-commerce support, less suited to non-retail call flows; Per-conversation pricing can scale quickly at high call volumes; Requires sharing policies and tool access for Seth to act correctly; Phone forwarding or porting a number is needed to go live

[Profile (Markdown)](https://openaitools.app/tool/ringly-io.md)

## Frequently Asked Questions

### How do Dialpad and Ringly.io compare in monthly traffic?

Dialpad has 2,763,687 monthly visits, while Ringly.io has 84,636. Traffic estimates describe audience size, not product quality.

### How do their growth rates compare?

Dialpad has a month-over-month growth rate of +10.7%; Ringly.io has -1.7%.

### How does pricing compare?

Dialpad: Paid. Paid, sales-led pricing. Dialpad does not publish fixed self-serve tiers; costs depend on which products you use (Connect, Support, Sell, Resolve), seat count, and add-ons. A free trial and demo are available upon request. Ringly.io: Paid. Paid with a free trial. $99 per month covers the first 50 phone conversations, then $1.99 per conversation; spam, hang-ups and callers who only want a human are free. A 65% resolution guarantee applies, with a 30-day money-back guarantee, and custom plans are available above 1,000 calls per month.

## Alternatives

| # | Tool Name | Monthly Visits | MoM Growth Rate | Pricing Model | Summary | Profile (Markdown) |
| :--- | :--- | :--- | :--- | :--- | :--- | :--- |
| 1 | [Intercom](https://openaitools.app/tool/intercom-com) | 4,471,110 | +2.7% | Free Trial, Paid | AI-first customer service with a natively integrated AI agent | [.md](https://openaitools.app/tool/intercom-com.md) |
| 2 | [Gorgias](https://openaitools.app/tool/gorgias) | 2,660,498 | +2.4% | Contact for Pricing | Conversational AI and helpdesk built for ecommerce brands | [.md](https://openaitools.app/tool/gorgias.md) |
| 3 | [JustCall](https://openaitools.app/tool/justcall) | 780,285 | +11.8% | Paid | AI communication platform for sales and support teams | [.md](https://openaitools.app/tool/justcall.md) |
| 4 | [PolyAI](https://openaitools.app/tool/poly-ai-ai) | 319,894 | +24.3% | Contact for Pricing | Enterprise voice AI that resolves customer conversations | [.md](https://openaitools.app/tool/poly-ai-ai.md) |
| 5 | [Glassix](https://openaitools.app/tool/glassix) | 300,739 | +6.6% | Free Trial, Paid, Contact for Pricing | Unified omnichannel inbox with strong AI agent deployment across voice and chat, but a smaller user community. | [.md](https://openaitools.app/tool/glassix.md) |
| 6 | [MiiTel](https://openaitools.app/tool/miitel-com) | 276,982 | +10.8% | Free Trial, Paid | Superior conversation scoring and voice pitch analytics for sales reps, but narrower omnichannel customer service features. | [.md](https://openaitools.app/tool/miitel-com.md) |
| 7 | [CallHippo](https://openaitools.app/tool/callhippo) | 273,071 | +16.9% | Free Trial, Paid | Easier setup for small teams needing virtual phone numbers, but lacks Dialpad's advanced AI voice intelligence suite. | [.md](https://openaitools.app/tool/callhippo.md) |
| 8 | [[24]7.ai](https://openaitools.app/tool/247-inc-com) | 273,001 | -4.5% | Contact for Pricing | Robust enterprise-grade conversational AI automation, but geared toward massive deployments rather than mid-market teams. | [.md](https://openaitools.app/tool/247-inc-com.md) |
| 9 | [Bland AI](https://openaitools.app/tool/bland-ai) | 243,601 | +7.4% | Paid, Contact for Pricing | Enterprise voice AI agents that handle your most regulated phone calls | [.md](https://openaitools.app/tool/bland-ai.md) |
| 10 | [Orum](https://openaitools.app/tool/orum-com) | 212,157 | -2.3% | Paid, Contact for Pricing | Purpose-built for high-volume sales prospecting with parallel dialing, but lacks inbound customer support call center features. | [.md](https://openaitools.app/tool/orum-com.md) |

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Source: https://openaitools.app/compare/dialpad-vs-ringly-io

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