# Dialpad vs Runner

Dialpad records 2,763,687 monthly visits with +10.7% month-over-month growth and Paid pricing. Runner records 0 monthly visits with — growth and Contact for Pricing pricing.

| Metric | [Dialpad](https://openaitools.app/tool/dialpad) | [Runner](https://openaitools.app/tool/runner) |
| :--- | :--- | :--- |
| Website URL | https://www.dialpad.com | https://runner.now |
| Categories | AI Customer Service, AI Sales Assistant, AI Call Center, AI Coaching | AI Assistant, AI Productivity Tools, AI Workflow, AI Meeting Assistant |
| Pricing Model | Paid | Contact for Pricing |
| Monthly Visits | 2,763,687 | 0 |
| MoM Growth Rate | +10.7% | — |
| Primary Market | United States | Global |
| Direct Visits | 1,999,735 | 0 |
| Review Score | 4.4 | 4.6 |
| Saved Count | 0 | 0 |
| Supported Platforms | Website | Website |

## Dialpad

Dialpad positions itself as an AI platform for customer experience, built around the idea that customer signals are scattered across channels and mostly go unheard. Instead of treating phone, video, messaging, and the contact center as separate tools, Dialpad connects them so every interaction shares context. Its agentic AI layer, Dialpad Resolve, can resolve routine work, escalate to humans with context intact, and learn from each outcome so the next interaction is smarter.

The platform spans four main products: Resolve for AI voice and digital agents, Support for a voice and digital contact center with analytics and workforce management, Sell for outbound sales with real-time coaching, and Connect for team collaboration across voice, video, and messaging. Real-time transcription, AI Recaps, live coach, AI scorecards, sentiment analysis, and CSAT scoring sit across these products, and integrations with Salesforce, Zendesk, Microsoft Teams, Google Workspace, HubSpot, and others keep context flowing into existing systems.

Dialpad targets businesses from small teams to large enterprises, emphasizing governed AI, unlimited scale, and enterprise-grade security and reliability. It is a strong fit for support and sales organizations that want AI woven into everyday communication rather than bolted on, and pricing is sales-led with quotes based on seats and product mix.

**Pricing & Plans:** Paid, sales-led pricing. Dialpad does not publish fixed self-serve tiers; costs depend on which products you use (Connect, Support, Sell, Resolve), seat count, and add-ons. A free trial and demo are available upon request.

- **Agentic AI with Dialpad Resolve:** Prebuilt and custom AI agents handle voice and digital support, take action with context, and escalate to humans when judgment is needed.
- **Unified voice, video, and messaging:** One collaboration app brings calls, meetings, and messages together so teams work with full context instead of switching tools.
- **AI contact center and analytics:** Real-time transcription, sentiment analysis, AI scorecards, CSAT, and workforce management help teams understand and improve every conversation.
- **Sales coaching and outbound tools:** Real-time coaching, power dialing, and automated follow-up help sales teams move faster and close more deals.
- **Deep integrations and governance:** Connects with Salesforce, Zendesk, Microsoft Teams, and more, with enterprise controls for building, testing, and governing AI.

**Strengths:** Combines agentic AI, contact center, sales, and team communications on one platform; Real-time transcription, coaching, and analytics improve both humans and AI over time; Broad integrations with Salesforce, Zendesk, Microsoft Teams, Google, and HubSpot; Scales from small teams to large enterprises with governance controls

**Limitations:** Pricing is sales-led, so costs are less transparent than self-serve plans; The full value requires adopting multiple products and integrations; Small teams may find the platform broader than they need

[Profile (Markdown)](https://openaitools.app/tool/dialpad.md)

## Runner

Runner is an AI agent platform built around a simple idea: instead of one general assistant, run as many agents as you have customers, each one working a case through to completion. The workflow has three steps. You show Runner how your team handles a process; it validates new agents against a simulation built from your past cases until they match your best teammates across dozens of tests; then it deploys an agent per customer in whatever channel they use, such as email, text or phone.

Earlier messaging framed Runner as an AI chief of staff for founders. The current site has broadened that into an end-to-end process platform for sales, support, operations and finance. Instead of drafting a single follow-up email, Runner runs the whole collection process across every delinquent account; instead of reporting sign-ups, it walks every driver applicant through onboarding. The company cites examples like collecting on 500 past-due accounts with a first payment on a three-year-old invoice, and nearly a 5x lift in response rate (2.6% to 12.6%) for a rideshare driver-activation campaign.

Runner emphasizes control and safety: agents stop rather than guess on uncertain cases, sends are capped, most teams approve every message in the early weeks, and every action is recorded. It also lets you bring your own connectors and keeps your playbook, wording and data private, stating it does not train models on your data. You can set it up by adding a plugin inside Claude Code or talk to the team directly.

**Pricing & Plans:** Runner does not publish public pricing. The site offers a product demo and a contact path ("talk to our team") and a quick self-serve setup via a plugin command inside Claude Code, so cost is arranged directly with the vendor based on team size and usage.

- **Train on your own workflows:** Show Runner how your team handles a process, and it turns your past cases into a realistic test that agents must pass before going live.
- **One dedicated agent per customer:** Run as many agents as you have customers, each working 1:1 in the channel the customer uses — email, text or phone.
- **Customer context from public data:** Agents read LinkedIn to learn who a customer is, where they work and what they post, so outreach and follow-ups stay relevant.
- **Broad app and website access:** Connects to your work apps and internal systems, uses any website (even ones most AIs cannot), and reads files or runs code when a job requires it.
- **Human-in-the-loop safety controls:** When something is uncertain the agent stops and flags it for a person, sends are capped, and every action is logged so you can see what happened and when.

**Strengths:** Scales personal attention by giving each customer their own dedicated agent; Trains and validates against your real past cases before deployment; Works across email, text and phone and connects to your existing apps; Strong human-in-the-loop controls, capped sends and full action logging

**Limitations:** Per-seat or per-agent pricing is not published publicly; Requires setup work to define playbooks, tests and connectors; Best value for high-volume, repetitive processes rather than one-off tasks; Newer positioning means fewer public case studies and third-party reviews

[Profile (Markdown)](https://openaitools.app/tool/runner.md)

## Frequently Asked Questions

### How do Dialpad and Runner compare in monthly traffic?

Dialpad has 2,763,687 monthly visits, while Runner has 0. Traffic estimates describe audience size, not product quality.

### How do their growth rates compare?

Dialpad has a month-over-month growth rate of +10.7%; Runner has —.

### How does pricing compare?

Dialpad: Paid. Paid, sales-led pricing. Dialpad does not publish fixed self-serve tiers; costs depend on which products you use (Connect, Support, Sell, Resolve), seat count, and add-ons. A free trial and demo are available upon request. Runner: Contact for Pricing. Runner does not publish public pricing. The site offers a product demo and a contact path ("talk to our team") and a quick self-serve setup via a plugin command inside Claude Code, so cost is arranged directly with the vendor based on team size and usage.

## Alternatives

| # | Tool Name | Monthly Visits | MoM Growth Rate | Pricing Model | Summary | Profile (Markdown) |
| :--- | :--- | :--- | :--- | :--- | :--- | :--- |
| 1 | [Intercom](https://openaitools.app/tool/intercom-com) | 4,471,110 | +2.7% | Free Trial, Paid | AI-first customer service with a natively integrated AI agent | [.md](https://openaitools.app/tool/intercom-com.md) |
| 2 | [Runable](https://openaitools.app/tool/runable) | 1,048,370 | -1.9% | Freemium | One AI agent to build, run and grow the work | [.md](https://openaitools.app/tool/runable.md) |
| 3 | [JustCall](https://openaitools.app/tool/justcall) | 780,285 | +11.8% | Paid | Strong focus on sales workflows and CRM integrations, but less robust built-in native voice analytics than Dialpad. | [.md](https://openaitools.app/tool/justcall.md) |
| 4 | [Wajo](https://openaitools.app/tool/wajo) | 743,352 | +469.3% | Freemium | AI action agents that call, book, buy and get it done | [.md](https://openaitools.app/tool/wajo.md) |
| 5 | [Motion](https://openaitools.app/tool/usemotion-com) | 511,886 | -15.5% | Free Trial, Paid | The AI super app for work — tasks, projects, calendar and meetings in one place | [.md](https://openaitools.app/tool/usemotion-com.md) |
| 6 | [Town](https://openaitools.app/tool/town) | 472,909 | -12.8% | Freemium, Free Trial | An adaptive AI work assistant that learns how you work across inboxes, calendars, chats, and apps | [.md](https://openaitools.app/tool/town.md) |
| 7 | [Lindy](https://openaitools.app/tool/lindy) | 323,329 | -0.2% | Freemium, Contact for Pricing | Hire an AI employee that connects to your stack and gets real work done | [.md](https://openaitools.app/tool/lindy.md) |
| 8 | [Glassix](https://openaitools.app/tool/glassix) | 300,739 | +6.6% | Free Trial, Paid, Contact for Pricing | Unified omnichannel inbox with strong AI agent deployment across voice and chat, but a smaller user community. | [.md](https://openaitools.app/tool/glassix.md) |
| 9 | [Jarvis AI](https://openaitools.app/tool/jarvis-ai) | 288,425 | -3.8% | Freemium | AI agents that answer, quote and take orders across every messaging channel | [.md](https://openaitools.app/tool/jarvis-ai.md) |
| 10 | [MiiTel](https://openaitools.app/tool/miitel-com) | 276,982 | +10.8% | Free Trial, Paid | Superior conversation scoring and voice pitch analytics for sales reps, but narrower omnichannel customer service features. | [.md](https://openaitools.app/tool/miitel-com.md) |

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Source: https://openaitools.app/compare/dialpad-vs-runner

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