Dialpad vs Steno

Free / Open-sourceBuild autonomous AI agents for WhatsApp, email, voice, and every channel your customers use.

AI communication platform for sales and support teams

Autonomous AI agents for every customer conversation, on every channel

Build AI agents that handle customer conversations across chat, voice, email, SMS, and WhatsApp.

Unified omnichannel inbox with strong AI agent deployment across voice and chat, but a smaller user community.

Superior conversation scoring and voice pitch analytics for sales reps, but narrower omnichannel customer service features.

Easier setup for small teams needing virtual phone numbers, but lacks Dialpad's advanced AI voice intelligence suite.

Robust enterprise-grade conversational AI automation, but geared toward massive deployments rather than mid-market teams.

Free / Open-sourceBuild, test, and ship chat and voice AI agents for customer experience

SpecialistPurpose-built for high-volume sales prospecting with parallel dialing, but lacks inbound customer support call center features.

SpecialistHighly customizable developer APIs for chat, voice, and video, but requires significantly more engineering to configure.

SpecialistComprehensive meeting intelligence and CRM syncing, but lacks native cloud phone PBX and inbound call routing capabilities.