
Free live chat, inbox and AI helpdesk for your website

Dialpad records 2,763,687 monthly visits with +10.7% month-over-month growth and Paid pricing. Unthread records 27,017 monthly visits with -22.2% growth and Free Trial, Paid, Contact for Pricing pricing.

The AI-native helpdesk that turns Slack and Teams chats into resolved tickets
| Dimension / Metric | ![]() | |
|---|---|---|
| Official Domain | dialpad.com | unthread.io |
| Pricing Model | Paid | Free Trial, Paid, Contact for Pricing |
| Monthly Visits | 2.76M (2,763,687) | 27.02K (27,017) |
| MoM Traffic Delta | +266.41K (+10.7%) |
| -7.69K (-22.2%) |
| Primary Market & Share | 🇺🇸 United States (56.6%) | 🇺🇸 United States (38%) |
|---|
| Direct Visits / mo | 2M | 15.48K |
|---|
| User Rating | 4.4 | 4.4 |
|---|
| Supported Platforms | Website | Website |
|---|
The AI platform for customer experience and business communications
Prebuilt and custom AI agents handle voice and digital support, take action with context, and escalate to humans when judgment is needed.
One collaboration app brings calls, meetings, and messages together so teams work with full context instead of switching tools.
Real-time transcription, sentiment analysis, AI scorecards, CSAT, and workforce management help teams understand and improve every conversation.
Real-time coaching, power dialing, and automated follow-up help sales teams move faster and close more deals.

The AI-native helpdesk that turns Slack and Teams chats into resolved tickets
Detect and create tickets from channel threads or private bot DMs, so requests become trackable work without asking anyone to leave their chat app.
AI combines the conversation, requester history, connected knowledge and live systems data to answer questions and take actions rather than merely routing them.
Resolved conversations are turned into new or updated documentation, so the knowledge base stays current and future questions are deflected automatically.
Trigger approvals, updates and multi-step workflows across Jira, Linear, HubSpot, Salesforce, Workday, Okta, Stripe and other connected tools, plus Zapier, Make and webhooks.

Free live chat, inbox and AI helpdesk for your website


AI-first customer service with a natively integrated AI agent
#2
Strong focus on sales workflows and CRM integrations, but less robust built-in native voice analytics than Dialpad.

AI-powered shared inbox, live chat, and helpdesk for online businesses

AI support agent plus helpdesk built for ecommerce brands

Unified omnichannel inbox with strong AI agent deployment across voice and chat, but a smaller user community.

Superior conversation scoring and voice pitch analytics for sales reps, but narrower omnichannel customer service features.

Easier setup for small teams needing virtual phone numbers, but lacks Dialpad's advanced AI voice intelligence suite.
Robust enterprise-grade conversational AI automation, but geared toward massive deployments rather than mid-market teams.

SpecialistPurpose-built for high-volume sales prospecting with parallel dialing, but lacks inbound customer support call center features.

SpecialistHighly customizable developer APIs for chat, voice, and video, but requires significantly more engineering to configure.

SpecialistComprehensive meeting intelligence and CRM syncing, but lacks native cloud phone PBX and inbound call routing capabilities.
AI-powered shared inbox, live chat, and helpdesk for online businesses
AI support agent plus helpdesk built for ecommerce brands
Unified omnichannel inbox with strong AI agent deployment across voice and chat, but a smaller user community.
Superior conversation scoring and voice pitch analytics for sales reps, but narrower omnichannel customer service features.
Easier setup for small teams needing virtual phone numbers, but lacks Dialpad's advanced AI voice intelligence suite.
Robust enterprise-grade conversational AI automation, but geared toward massive deployments rather than mid-market teams.
SpecialistHighly customizable developer APIs for chat, voice, and video, but requires significantly more engineering to configure.
SpecialistComprehensive meeting intelligence and CRM syncing, but lacks native cloud phone PBX and inbound call routing capabilities.