# Dialpad vs Userpilot

Dialpad records 2,763,687 monthly visits with +10.7% month-over-month growth and Paid pricing. Userpilot records 135,763 monthly visits with -11.3% growth and Free Trial, Paid, Contact for Pricing pricing.

| Metric | [Dialpad](https://openaitools.app/tool/dialpad) | [Userpilot](https://openaitools.app/tool/userpilot) |
| :--- | :--- | :--- |
| Website URL | https://www.dialpad.com | https://userpilot.com |
| Categories | AI Customer Service, AI Sales Assistant, AI Call Center, AI Coaching | AI Customer Service, AI Productivity Tools, AI Marketing |
| Pricing Model | Paid | Free Trial, Paid, Contact for Pricing |
| Monthly Visits | 2,763,687 | 135,763 |
| MoM Growth Rate | +10.7% | -11.3% |
| Primary Market | United States | United States |
| Direct Visits | 1,999,735 | 41,296 |
| Review Score | 4.4 | 4.3 |
| Saved Count | 0 | 0 |
| Supported Platforms | Website | Website |

## Dialpad

Dialpad positions itself as an AI platform for customer experience, built around the idea that customer signals are scattered across channels and mostly go unheard. Instead of treating phone, video, messaging, and the contact center as separate tools, Dialpad connects them so every interaction shares context. Its agentic AI layer, Dialpad Resolve, can resolve routine work, escalate to humans with context intact, and learn from each outcome so the next interaction is smarter.

The platform spans four main products: Resolve for AI voice and digital agents, Support for a voice and digital contact center with analytics and workforce management, Sell for outbound sales with real-time coaching, and Connect for team collaboration across voice, video, and messaging. Real-time transcription, AI Recaps, live coach, AI scorecards, sentiment analysis, and CSAT scoring sit across these products, and integrations with Salesforce, Zendesk, Microsoft Teams, Google Workspace, HubSpot, and others keep context flowing into existing systems.

Dialpad targets businesses from small teams to large enterprises, emphasizing governed AI, unlimited scale, and enterprise-grade security and reliability. It is a strong fit for support and sales organizations that want AI woven into everyday communication rather than bolted on, and pricing is sales-led with quotes based on seats and product mix.

**Pricing & Plans:** Paid, sales-led pricing. Dialpad does not publish fixed self-serve tiers; costs depend on which products you use (Connect, Support, Sell, Resolve), seat count, and add-ons. A free trial and demo are available upon request.

- **Agentic AI with Dialpad Resolve:** Prebuilt and custom AI agents handle voice and digital support, take action with context, and escalate to humans when judgment is needed.
- **Unified voice, video, and messaging:** One collaboration app brings calls, meetings, and messages together so teams work with full context instead of switching tools.
- **AI contact center and analytics:** Real-time transcription, sentiment analysis, AI scorecards, CSAT, and workforce management help teams understand and improve every conversation.
- **Sales coaching and outbound tools:** Real-time coaching, power dialing, and automated follow-up help sales teams move faster and close more deals.
- **Deep integrations and governance:** Connects with Salesforce, Zendesk, Microsoft Teams, and more, with enterprise controls for building, testing, and governing AI.

**Strengths:** Combines agentic AI, contact center, sales, and team communications on one platform; Real-time transcription, coaching, and analytics improve both humans and AI over time; Broad integrations with Salesforce, Zendesk, Microsoft Teams, Google, and HubSpot; Scales from small teams to large enterprises with governance controls

**Limitations:** Pricing is sales-led, so costs are less transparent than self-serve plans; The full value requires adopting multiple products and integrations; Small teams may find the platform broader than they need

[Profile (Markdown)](https://openaitools.app/tool/dialpad.md)

## Userpilot

Userpilot is built around a common SaaS problem: shipping features is the easy part, getting people to use them is not. The platform combines product analytics, in-app engagement, session replay and user feedback so a growth team can detect where users stall and immediately respond with a targeted in-app experience, rather than passing insights back and forth between disconnected tools.

Analytics is the foundation. Event autocapture, funnels, trends, paths, retention and cohort reports show what people do, and AI-generated insights and real-time notifications flag meaningful changes without someone having to build a report each time. Session replay adds the qualitative layer, letting teams watch real sessions alongside the quantitative data and spot frustration signals such as rage clicks or errors, with auto-masking designed for GDPR, HIPAA and SOC 2 contexts.

On top of that data sits the engagement layer. Onboarding flows, tooltips, banners, checklists, resource centres and behaviour-triggered emails can be built and iterated without developer involvement, and the same segmentation powers NPS, CSAT and behavioural surveys. More recently Userpilot has pushed into AI with Agent Lia, an autonomous growth agent that analyses data, generates content and takes action, plus Agent Analytics for teams running AI agents or chatbots inside their own products and an MCP server that exposes Userpilot data to external AI tools.

**Pricing & Plans:** Userpilot offers a 14-day free trial with no credit card required, then monthly-active-user based plans. Starter costs $299 per month and covers up to 2,000 MAU with in-app engagement, user segmentation, usage trends and NPS surveys. Growth starts from $849 per month and adds advanced product analytics, event autocapture, resource centres, advanced surveys, 100k free emails and 5k session replays per month with three-year retention. Enterprise is quoted individually and adds mobile engagement, premium CRM integrations, bulk import and export, data warehouse sync, advanced user management and security and compliance features. Agent Analytics for AI agents and MCP usage is available as an add-on for Growth and Enterprise.

- **AI-assisted product analytics:** Track feature usage, funnels, paths, retention and cohorts with event autocapture and AI-powered insights, without heavy data engineering.
- **No-code in-app engagement:** Build onboarding flows, tooltips, banners, spotlights, checklists and resource centers without code, and target them with behavioural logic.
- **User feedback and NPS:** Run NPS, CSAT and behavioural surveys across in-app, mobile and email channels, with AI summaries and sentiment and thematic analysis.
- **Session replay with privacy controls:** Watch real sessions linked to funnels and drop-offs, with frustration signals such as rage clicks and errors, plus auto-masking for privacy.
- **AI agent and MCP access:** Agent Lia analyses product data, creates content and executes actions, while MCP servers bring Userpilot data into Claude, ChatGPT, Copilot, Cursor or any MCP-ready tool.

**Strengths:** Product analytics, onboarding, feedback, session replay and email sit in one platform, so insights and action stay connected.; No-code builder lets product, design and marketing teams ship in-app experiences without engineering tickets.; AI features are practical rather than decorative: Lia takes actions, and Agent Analytics measures real AI agent performance.; MCP server and broad integrations let you push Userpilot data into the AI and analytics tools you already use.

**Limitations:** Pricing is based on monthly active users, so costs rise as the product grows.; Startup-tier analytics depth is limited compared with the Growth plan, which is a significant cost jump.; The breadth of features means onboarding the team and setting up tracking properly takes real effort.

[Profile (Markdown)](https://openaitools.app/tool/userpilot.md)

## Frequently Asked Questions

### How do Dialpad and Userpilot compare in monthly traffic?

Dialpad has 2,763,687 monthly visits, while Userpilot has 135,763. Traffic estimates describe audience size, not product quality.

### How do their growth rates compare?

Dialpad has a month-over-month growth rate of +10.7%; Userpilot has -11.3%.

### How does pricing compare?

Dialpad: Paid. Paid, sales-led pricing. Dialpad does not publish fixed self-serve tiers; costs depend on which products you use (Connect, Support, Sell, Resolve), seat count, and add-ons. A free trial and demo are available upon request. Userpilot: Free Trial, Paid, Contact for Pricing. Userpilot offers a 14-day free trial with no credit card required, then monthly-active-user based plans. Starter costs $299 per month and covers up to 2,000 MAU with in-app engagement, user segmentation, usage trends and NPS surveys. Growth starts from $849 per month and adds advanced product analytics, event autocapture, resource centres, advanced surveys, 100k free emails and 5k session replays per month with three-year retention. Enterprise is quoted individually and adds mobile engagement, premium CRM integrations, bulk import and export, data warehouse sync, advanced user management and security and compliance features. Agent Analytics for AI agents and MCP usage is available as an add-on for Growth and Enterprise.

## Alternatives

| # | Tool Name | Monthly Visits | MoM Growth Rate | Pricing Model | Summary | Profile (Markdown) |
| :--- | :--- | :--- | :--- | :--- | :--- | :--- |
| 1 | [Gorgias](https://openaitools.app/tool/gorgias) | 2,660,498 | +2.4% | Contact for Pricing | Conversational AI and helpdesk built for ecommerce brands | [.md](https://openaitools.app/tool/gorgias.md) |
| 2 | [Respond.io](https://openaitools.app/tool/respond-io) | 1,606,802 | -8.7% | Freemium | AI-powered customer conversation platform for B2C messaging at scale | [.md](https://openaitools.app/tool/respond-io.md) |
| 3 | [JustCall](https://openaitools.app/tool/justcall) | 780,285 | +11.8% | Paid | Strong focus on sales workflows and CRM integrations, but less robust built-in native voice analytics than Dialpad. | [.md](https://openaitools.app/tool/justcall.md) |
| 4 | [Tidio](https://openaitools.app/tool/tidio) | 527,313 | -6.4% | Freemium | AI customer service that answers instantly and turns chats into revenue | [.md](https://openaitools.app/tool/tidio.md) |
| 5 | [Canny Autopilot](https://openaitools.app/tool/canny-autopilot) | 419,132 | -10.5% | Freemium, Paid, Contact for Pricing | AI feedback capture that ties customer requests to revenue | [.md](https://openaitools.app/tool/canny-autopilot.md) |
| 6 | [Richpanel](https://openaitools.app/tool/richpanel) | 384,348 | -9% | Free Trial, Contact for Pricing | AI support agent plus helpdesk built for ecommerce brands | [.md](https://openaitools.app/tool/richpanel.md) |
| 7 | [Glassix](https://openaitools.app/tool/glassix) | 300,739 | +6.6% | Free Trial, Paid, Contact for Pricing | Unified omnichannel inbox with strong AI agent deployment across voice and chat, but a smaller user community. | [.md](https://openaitools.app/tool/glassix.md) |
| 8 | [Pylon](https://openaitools.app/tool/pylon) | 284,885 | +6.1% | Paid | Agentic B2B support platform unifying every channel, AI agents, and customer context | [.md](https://openaitools.app/tool/pylon.md) |
| 9 | [MiiTel](https://openaitools.app/tool/miitel-com) | 276,982 | +10.8% | Free Trial, Paid | Superior conversation scoring and voice pitch analytics for sales reps, but narrower omnichannel customer service features. | [.md](https://openaitools.app/tool/miitel-com.md) |
| 10 | [CallHippo](https://openaitools.app/tool/callhippo) | 273,071 | +16.9% | Free Trial, Paid | Easier setup for small teams needing virtual phone numbers, but lacks Dialpad's advanced AI voice intelligence suite. | [.md](https://openaitools.app/tool/callhippo.md) |

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Source: https://openaitools.app/compare/dialpad-vs-userpilot

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