Dialpad records 2,763,687 monthly visits with +10.7% month-over-month growth and Paid pricing. Velaris records 29,330 monthly visits with -32.1% growth and Contact for Pricing pricing.
The AI platform for customer experience and business communications
AI agents for customer success, grounded in a live model of every account
| Dimension / Metric | | |
|---|---|---|
| Official Domain | dialpad.com | velaris.io |
| Pricing Model | Paid | Contact for Pricing |
| Monthly Visits | 2.76M (2,763,687) | 29.33K (29,330) |
| MoM Traffic Delta | +266.41K (+10.7%) | -13.88K (-32.1%) |
| Primary Market & Share | 🇺🇸 United States (56.6%) | 🇱🇰 Sri Lanka (61.8%) |
| Direct Visits / mo | 2M | 16.54K |
| User Rating | 4.4 | 4.1 |
| Supported Platforms | Website | Website |
The AI platform for customer experience and business communications
Prebuilt and custom AI agents handle voice and digital support, take action with context, and escalate to humans when judgment is needed.
One collaboration app brings calls, meetings, and messages together so teams work with full context instead of switching tools.
Real-time transcription, sentiment analysis, AI scorecards, CSAT, and workforce management help teams understand and improve every conversation.
Real-time coaching, power dialing, and automated follow-up help sales teams move faster and close more deals.
AI agents for customer success, grounded in a live model of every account
A live knowledge graph of every account that agents query, so answers are grounded in current customer data rather than a single snapshot.
Agents watch the long tail, detect churn and expansion signals, draft outreach and summarize meetings with limited manual prompting.
Score accounts by health, run surveys, analyze conversations and surface trends across the portfolio without spreadsheets.
Playbooks, success plans, task management, email campaigns and workflow automations replace scattered notes and manual busywork.
Free / Open-sourceAutonomous enterprise AI agents and CRM intelligence powered by Salesforce Data 360 and Atlas.
Free / Open-sourceAutonomous enterprise AI agents and CRM intelligence powered by Salesforce Data 360 and Atlas.
Conversational AI and helpdesk built for ecommerce brands
Strong focus on sales workflows and CRM integrations, but less robust built-in native voice analytics than Dialpad.
AI-powered customer experience platform unifying support, sales, and service
AI-powered customer experience platform unifying support, sales, and service
Unified omnichannel inbox with strong AI agent deployment across voice and chat, but a smaller user community.
Unified omnichannel inbox with strong AI agent deployment across voice and chat, but a smaller user community.
Agentic B2B support platform unifying every channel, AI agents, and customer context
Agentic B2B support platform unifying every channel, AI agents, and customer context
Superior conversation scoring and voice pitch analytics for sales reps, but narrower omnichannel customer service features.
Superior conversation scoring and voice pitch analytics for sales reps, but narrower omnichannel customer service features.
Easier setup for small teams needing virtual phone numbers, but lacks Dialpad's advanced AI voice intelligence suite.
Easier setup for small teams needing virtual phone numbers, but lacks Dialpad's advanced AI voice intelligence suite.
Robust enterprise-grade conversational AI automation, but geared toward massive deployments rather than mid-market teams.
Robust enterprise-grade conversational AI automation, but geared toward massive deployments rather than mid-market teams.
SpecialistPurpose-built for high-volume sales prospecting with parallel dialing, but lacks inbound customer support call center features.
SpecialistHighly customizable developer APIs for chat, voice, and video, but requires significantly more engineering to configure.
SpecialistHighly customizable developer APIs for chat, voice, and video, but requires significantly more engineering to configure.
SpecialistComprehensive meeting intelligence and CRM syncing, but lacks native cloud phone PBX and inbound call routing capabilities.
SpecialistComprehensive meeting intelligence and CRM syncing, but lacks native cloud phone PBX and inbound call routing capabilities.
![[24]7.ai Engagement Cloud product dashboard for omnichannel customer service](https://cdn.openaitools.app/previews/247-inc-com-4ae6f909-5c51fbea.webp)
