# Dialpad vs Vidyard

Dialpad records 2,763,687 monthly visits with +10.7% month-over-month growth and Paid pricing. Vidyard records 812,777 monthly visits with -10.7% growth and Freemium, Free Trial, Contact for Pricing pricing.

| Metric | [Dialpad](https://openaitools.app/tool/dialpad) | [Vidyard](https://openaitools.app/tool/vidyard-com) |
| :--- | :--- | :--- |
| Website URL | https://www.dialpad.com | https://vidyard.com |
| Categories | AI Customer Service, AI Sales Assistant, AI Call Center, AI Coaching | AI Avatar Video Generator, AI Avatar Generator, AI Video Generator, AI Agent |
| Pricing Model | Paid | Freemium, Free Trial, Contact for Pricing |
| Monthly Visits | 2,763,687 | 812,777 |
| MoM Growth Rate | +10.7% | -10.7% |
| Primary Market | United States | United States |
| Direct Visits | 1,999,735 | 433,558 |
| Review Score | 4.4 | 4.5 |
| Saved Count | 0 | 6 |
| Supported Platforms | Website | Website |

## Dialpad

Dialpad positions itself as an AI platform for customer experience, built around the idea that customer signals are scattered across channels and mostly go unheard. Instead of treating phone, video, messaging, and the contact center as separate tools, Dialpad connects them so every interaction shares context. Its agentic AI layer, Dialpad Resolve, can resolve routine work, escalate to humans with context intact, and learn from each outcome so the next interaction is smarter.

The platform spans four main products: Resolve for AI voice and digital agents, Support for a voice and digital contact center with analytics and workforce management, Sell for outbound sales with real-time coaching, and Connect for team collaboration across voice, video, and messaging. Real-time transcription, AI Recaps, live coach, AI scorecards, sentiment analysis, and CSAT scoring sit across these products, and integrations with Salesforce, Zendesk, Microsoft Teams, Google Workspace, HubSpot, and others keep context flowing into existing systems.

Dialpad targets businesses from small teams to large enterprises, emphasizing governed AI, unlimited scale, and enterprise-grade security and reliability. It is a strong fit for support and sales organizations that want AI woven into everyday communication rather than bolted on, and pricing is sales-led with quotes based on seats and product mix.

**Pricing & Plans:** Paid, sales-led pricing. Dialpad does not publish fixed self-serve tiers; costs depend on which products you use (Connect, Support, Sell, Resolve), seat count, and add-ons. A free trial and demo are available upon request.

- **Agentic AI with Dialpad Resolve:** Prebuilt and custom AI agents handle voice and digital support, take action with context, and escalate to humans when judgment is needed.
- **Unified voice, video, and messaging:** One collaboration app brings calls, meetings, and messages together so teams work with full context instead of switching tools.
- **AI contact center and analytics:** Real-time transcription, sentiment analysis, AI scorecards, CSAT, and workforce management help teams understand and improve every conversation.
- **Sales coaching and outbound tools:** Real-time coaching, power dialing, and automated follow-up help sales teams move faster and close more deals.
- **Deep integrations and governance:** Connects with Salesforce, Zendesk, Microsoft Teams, and more, with enterprise controls for building, testing, and governing AI.

**Strengths:** Combines agentic AI, contact center, sales, and team communications on one platform; Real-time transcription, coaching, and analytics improve both humans and AI over time; Broad integrations with Salesforce, Zendesk, Microsoft Teams, Google, and HubSpot; Scales from small teams to large enterprises with governance controls

**Limitations:** Pricing is sales-led, so costs are less transparent than self-serve plans; The full value requires adopting multiple products and integrations; Small teams may find the platform broader than they need

[Profile (Markdown)](https://openaitools.app/tool/dialpad.md)

## Vidyard

Vidyard started as a screen-and-webcam recording tool for sales reps and has grown into a full video engagement platform for revenue teams. The core workflow is simple: record a short personal video in the Chrome extension or web app, share it as a tracked link or embed, and see exactly who watched, how long they watched and which parts they replayed. That viewer intelligence can be routed into tools like HubSpot, Salesforce, Marketo and Gong to trigger follow-ups automatically.

Alongside video messaging sits a proper hosting layer. Vidyard Hosting stores and organizes all your business video in one place, with branded sharing pages called Hubs, customizable calls to action, password protection, folder management and team libraries. Analytics cover both individual video performance and team-level activity, so managers can benchmark adoption across their organization.

The newer AI layer is where the platform has expanded fastest. Vidyard AI Avatars let you generate personalized videos at scale without re-recording, with a free tier offering stock avatars and a few custom avatars, while the Video Agent add-on automates creation and delivery with signal-based triggers. Vidyard MCP extends the platform into the AI tools teams already use. Pricing spans a genuinely free plan, a low-cost Starter tier with a 14-day trial, and custom Teams and Enterprise plans, with 30% savings on annual billing.

**Pricing & Plans:** There is a free plan covering 15 AI videos, stock avatars and up to three custom AI avatars with limited monthly video creation. The Starter plan is aimed at individual sellers and includes a 14-day trial, while Teams (best for 5+ people) and Enterprise are priced on request. The Video Agent add-on unlocks unlimited AI videos and automated video creation and delivery. Annual billing saves about 30%.

- **Video messages and screen recording:** Record quick personal videos from a Chrome extension or the web app, share them as tracked links or embeds, and see exactly who watched and for how long.
- **AI avatars and Video Agent automation:** Generate personalized videos at scale with stock or custom AI avatars, and use the Video Agent add-on to automate creation and delivery with signal-based triggers.
- **Business video hosting and Hubs:** Store, organize and brand all business video in one library, then curate it into shareable Hubs pages with custom CTAs, password protection and folder management.
- **Viewer analytics and engagement data:** Track individual and team-level video performance, then route engagement signals into your CRM and sales tools to trigger timely follow-ups.
- **Integrations and MCP access:** Native integrations with HubSpot, Salesforce, Marketo and Gong, plus Vidyard MCP so Vidyard works inside the AI tools your team already uses.

**Strengths:** Combines recording, AI avatar generation, hosting and analytics in one platform rather than stitching tools together; Genuinely useful free plan and a low-cost Starter tier make it easy to trial with a single rep; Deep CRM integrations let viewer engagement data drive real sales follow-up rather than sitting in a dashboard; New AI Avatar and Video Agent features let teams scale personalized video far beyond manual recording

**Limitations:** Advanced automation such as unlimited AI videos and automated delivery requires the paid Video Agent add-on; Team-level analytics and full branded hosting sit in the higher Teams and Enterprise tiers, which need a sales conversation; The breadth of features can be overwhelming for teams that only want simple screen-recorded video messages

[Profile (Markdown)](https://openaitools.app/tool/vidyard-com.md)

## Frequently Asked Questions

### How do Dialpad and Vidyard compare in monthly traffic?

Dialpad has 2,763,687 monthly visits, while Vidyard has 812,777. Traffic estimates describe audience size, not product quality.

### How do their growth rates compare?

Dialpad has a month-over-month growth rate of +10.7%; Vidyard has -10.7%.

### How does pricing compare?

Dialpad: Paid. Paid, sales-led pricing. Dialpad does not publish fixed self-serve tiers; costs depend on which products you use (Connect, Support, Sell, Resolve), seat count, and add-ons. A free trial and demo are available upon request. Vidyard: Freemium, Free Trial, Contact for Pricing. There is a free plan covering 15 AI videos, stock avatars and up to three custom AI avatars with limited monthly video creation. The Starter plan is aimed at individual sellers and includes a 14-day trial, while Teams (best for 5+ people) and Enterprise are priced on request. The Video Agent add-on unlocks unlimited AI videos and automated video creation and delivery. Annual billing saves about 30%.

## Alternatives

| # | Tool Name | Monthly Visits | MoM Growth Rate | Pricing Model | Summary | Profile (Markdown) |
| :--- | :--- | :--- | :--- | :--- | :--- | :--- |
| 1 | [HeyGen](https://openaitools.app/tool/heygen) | 7,000,070 | +9.4% | Freemium | Offers superior photorealistic AI avatar generation and translation, but lacks Vidyard's deep sales email tracking and hosting integrations. | [.md](https://openaitools.app/tool/heygen.md) |
| 2 | [Vidnoz AI](https://openaitools.app/tool/vidnoz-ai) | 2,083,199 | +1.7% | Freemium | Provides an accessible AI avatar video creation studio, but lacks Vidyard's robust analytics and enterprise sales tracking capabilities. | [.md](https://openaitools.app/tool/vidnoz-ai.md) |
| 3 | [Synthesia](https://openaitools.app/tool/synthesia) | 1,804,463 | +7.5% | Freemium, Contact for Pricing | Delivers professional corporate presenter-led videos from text, but is less focused on quick webcam recording for sales outreach. | [.md](https://openaitools.app/tool/synthesia.md) |
| 4 | [TopView.ai](https://openaitools.app/tool/topview-ai) | 1,653,060 | -10.2% | Freemium, Paid, Contact for Pricing | Plans and generates multi-shot marketing videos from scripts, but is designed for advertising rather than sales video messaging. | [.md](https://openaitools.app/tool/topview-ai.md) |
| 5 | [JustCall](https://openaitools.app/tool/justcall) | 780,285 | +11.8% | Paid | Strong focus on sales workflows and CRM integrations, but less robust built-in native voice analytics than Dialpad. | [.md](https://openaitools.app/tool/justcall.md) |
| 6 | [Vmaker AI](https://openaitools.app/tool/vmaker-ai) | 511,776 | +10.5% | Freemium, Paid, Free | Features robust screen recording and automated subtitle tools, but offers less comprehensive sales engagement tracking than Vidyard. | [.md](https://openaitools.app/tool/vmaker-ai.md) |
| 7 | [D-ID](https://openaitools.app/tool/d-id) | 470,476 | +1.5% | Free Trial, Paid, Contact for Pricing | Focuses on real-time conversational agents and talking-head animations, but offers fewer end-to-end sales enablement and video hosting features. | [.md](https://openaitools.app/tool/d-id.md) |
| 8 | [Glassix](https://openaitools.app/tool/glassix) | 300,739 | +6.6% | Free Trial, Paid, Contact for Pricing | Unified omnichannel inbox with strong AI agent deployment across voice and chat, but a smaller user community. | [.md](https://openaitools.app/tool/glassix.md) |
| 9 | [MiiTel](https://openaitools.app/tool/miitel-com) | 276,982 | +10.8% | Free Trial, Paid | Superior conversation scoring and voice pitch analytics for sales reps, but narrower omnichannel customer service features. | [.md](https://openaitools.app/tool/miitel-com.md) |
| 10 | [CallHippo](https://openaitools.app/tool/callhippo) | 273,071 | +16.9% | Free Trial, Paid | Easier setup for small teams needing virtual phone numbers, but lacks Dialpad's advanced AI voice intelligence suite. | [.md](https://openaitools.app/tool/callhippo.md) |

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Source: https://openaitools.app/compare/dialpad-vs-vidyard-com

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