# EasyNext Support vs Thena

EasyNext Support records 0 monthly visits with — month-over-month growth and Free pricing. Thena records 9,781 monthly visits with -29.4% growth and Freemium, Paid, Contact for Pricing pricing.

| Metric | [EasyNext Support](https://openaitools.app/tool/easynext-support) | [Thena](https://openaitools.app/tool/thena) |
| :--- | :--- | :--- |
| Website URL | https://chromewebstore.google.com/detail/easynext-support/gefgabfodgdkpmnkjmjgkgjbfmajkjgi | https://www.thena.ai |
| Categories | AI Customer Service, AI CRM, AI Response Generator, AI Summarizer | AI Customer Service, AI Assistant, AI Chatbot, AI Response Generator |
| Pricing Model | Free | Freemium, Paid, Contact for Pricing |
| Monthly Visits | 0 | 9,781 |
| MoM Growth Rate | — | -29.4% |
| Primary Market | Global | United States |
| Direct Visits | 0 | 3,850 |
| Review Score | 3.2 | 4.4 |
| Saved Count | 0 | 0 |
| Supported Platforms | Browser Extension | Website |

## EasyNext Support

EasyNext Support is aimed at one specific problem: support agents spend a large share of their day reading long ticket threads and writing replies that say roughly the same things. The extension adds an AI layer to the Zendesk workspace in the browser, letting an agent summarise a thread, ask clarifying questions about the customer's issue and generate a reply without leaving the ticket.

The design choice worth noting is the integration method. Rather than asking you to install a Zendesk app or hand over API credentials, EasyNext Support sits in Chrome and connects through a Google account. The developer states that no data is stored by the extension and that everything happens within the browser, which is the main privacy pitch. The Chrome Web Store disclosure still lists personally identifiable information and user activity as data the extension handles, so teams with strict compliance requirements should read the developer's privacy policy before deploying it broadly.

It is a small, beta-stage tool published by an individual developer and used by only a handful of people at the time of writing. Response quality depends on the model reading the ticket context correctly, and results are only as good as the ticket data you have open. For individual agents or small teams already on Zendesk who want to test AI-assisted replies without procurement or setup overhead, that trade-off is reasonable; for larger organisations it is a trial candidate rather than a settled dependency.

**Pricing & Plans:** Free. The developer states the extension is currently completely free, with no hidden costs or subscriptions and no paid tier advertised.

- **Ticket-aware contextual assistance:** Ask the AI questions directly in the context of the ticket you have open, so suggestions reflect the actual customer conversation rather than generic canned text.
- **Instant thread summarization:** Condense long back-and-forth threads into short summaries that capture what the customer actually needs, with the level of detail adjustable to the situation.
- **AI response drafting:** Produce accurate, context-aware replies in seconds, from a brief acknowledgement to a fuller explanation of the resolution.
- **Tone customisation:** Switch generated replies between formal, friendly and in-between registers so every message matches your brand voice.
- **Conversational follow-ups:** Ask follow-up questions and refine answers across turns, so you can keep digging into a ticket until you have everything needed to reply.

**Strengths:** Free with no subscription or hidden costs; No Zendesk app install or API connection needed, just a Chrome extension and a Google login; Keeps the agent in the ticket while they summarise, draft and ask questions; Tone controls make generated replies easy to match to a brand voice

**Limitations:** The extension is labelled a beta and was last updated in September 2024; Small install base and only a handful of ratings, so it is less proven than mainstream helpdesk add-ons; Designed specifically for Zendesk, so it is not useful to teams on other helpdesk platforms; Requires a Google account connection to operate

[Profile (Markdown)](https://openaitools.app/tool/easynext-support.md)

## Thena

Thena is a customer support platform designed specifically for B2B SaaS rather than consumer e-commerce. B2B conversations scatter across Slack Connect channels, email threads and in-app chat, and Thena's core idea is to collapse that sprawl into a single tracked ticket queue. Tickets are detected and managed directly inside Slack with account context attached, so a support engineer never has to switch windows to see who is asking or what plan they are on.

On top of that ticketing layer sits an AI agent system. The agents do not stop at answering questions; they are built to run B2B tasks — provisioning a workspace, handling a renewal, pulling a report, applying ticket fields, creating tickets and escalating when a case needs a person. Around them sit the operational tools a support org expects: auto-triage, groups with custom assignment logic, routing, custom fields, SLA policies, auto-responders, CSAT collection and role-based team boards.

The company rounds this out with knowledge base and blogging features, branded private or public help centers, workflow automation that combines AI with human-checked logic, and integrations into HubSpot, Salesforce and Jira. Pricing is published and per-seat, with a free plan that needs no credit card, a Starter tier at $29 per user per month billed annually, Standard at $79, and an Enterprise tier at $119 that adds custom agent deployments, MS Teams, enterprise APIs and enterprise security features.

**Pricing & Plans:** A free plan is available with no credit card required. Paid tiers are billed annually per user: Starter at $29/user/month (including Slack and email, up to 5 seats and 1,000 tickets/month), Standard at $79/user/month adding AI web chat, AI agent studio, MCP and APIs, and Enterprise at $119/user/month adding AI agent custom deployments, MS Teams, enterprise APIs and enterprise security. A tailored demo is offered for larger rollouts.

- **Slack-Native Support:** Tickets are detected and managed directly inside Slack with full account context, so support teams stay where their customers already are.
- **AI Agents That Take Action:** Purpose-built AI agents respond to customers, apply fields, create tickets, escalate and execute B2B tasks like provisioning, renewals and reporting — outcomes, not just answers.
- **Omni-Channel Ticketing:** Slack, email, web chat, MS Teams, Discord and web forms flow into the same tracked queue, with auto-triage, groups, routing rules and SLA enforcement.
- **Apps and Integrations:** Engineers can connect or build apps so AI agents can read and write to internal systems, APIs and data sources.
- **Multi-Channel Broadcasting:** Share product updates across Slack, Teams and email with audience-targeting per account, then measure reach with broadcast analytics.
- **Support Automation and Insights:** Auto-responders, CSAT surveys, knowledge articles, workflows, custom fields and role-based boards give teams the control to run support as a repeatable process.

**Strengths:** Slack-native ticketing with full account context, unusual among helpdesks; AI agents execute B2B tasks — provisioning, renewals, reporting — not just replies; Published per-seat pricing with a free plan and no credit card required; Omni-channel intake across Slack, email, web chat, MS Teams and Discord

**Limitations:** AI agent studio and unlimited MCP sit at the Standard tier and above, so the entry plan is limited; Free/Starter tiers cap seats and tickets, which can pinch as a team grows; Enterprise agent custom deployments, MS Teams and enterprise APIs require a sales conversation; The value depends on your customers actually using Slack, email or chat rather than a phone desk

[Profile (Markdown)](https://openaitools.app/tool/thena.md)

## Frequently Asked Questions

### How do EasyNext Support and Thena compare in monthly traffic?

EasyNext Support has 0 monthly visits, while Thena has 9,781. Traffic estimates describe audience size, not product quality.

### How do their growth rates compare?

EasyNext Support has a month-over-month growth rate of —; Thena has -29.4%.

### How does pricing compare?

EasyNext Support: Free. Free. The developer states the extension is currently completely free, with no hidden costs or subscriptions and no paid tier advertised. Thena: Freemium, Paid, Contact for Pricing. A free plan is available with no credit card required. Paid tiers are billed annually per user: Starter at $29/user/month (including Slack and email, up to 5 seats and 1,000 tickets/month), Standard at $79/user/month adding AI web chat, AI agent studio, MCP and APIs, and Enterprise at $119/user/month adding AI agent custom deployments, MS Teams, enterprise APIs and enterprise security. A tailored demo is offered for larger rollouts.

## Alternatives

| # | Tool Name | Monthly Visits | MoM Growth Rate | Pricing Model | Summary | Profile (Markdown) |
| :--- | :--- | :--- | :--- | :--- | :--- | :--- |
| 1 | [tawk.to](https://openaitools.app/tool/abdul-malik-ibrahim-jaber-hassan) | 5,726,823 | -1.5% | Freemium | Free live chat, inbox and AI helpdesk for your website | [.md](https://openaitools.app/tool/abdul-malik-ibrahim-jaber-hassan.md) |
| 2 | [Intercom](https://openaitools.app/tool/intercom-com) | 4,471,110 | +2.7% | Free Trial, Paid | AI-first customer service with a natively integrated AI agent | [.md](https://openaitools.app/tool/intercom-com.md) |
| 3 | [Intercom](https://openaitools.app/tool/intercom-help) | 2,764,543 | -5.8% | Free Trial, Paid | AI-first customer service platform with a native AI agent for every conversation | [.md](https://openaitools.app/tool/intercom-help.md) |
| 4 | [Chaport](https://openaitools.app/tool/chaport-com) | 1,458,924 | +130.1% | Freemium | All-in-one customer messaging for live chat, chatbots, and self-service | [.md](https://openaitools.app/tool/chaport-com.md) |
| 5 | [Crisp](https://openaitools.app/tool/crisp-chat) | 1,408,646 | +1.5% | Free Trial, Paid, Contact for Pricing, Free | AI-first customer support platform with a shared inbox built in | [.md](https://openaitools.app/tool/crisp-chat.md) |
| 6 | [Tidio](https://openaitools.app/tool/tidio) | 527,313 | -6.4% | Freemium | AI customer service that answers instantly and turns chats into revenue | [.md](https://openaitools.app/tool/tidio.md) |
| 7 | [Re:amaze](https://openaitools.app/tool/reamaze-com) | 455,787 | +3.6% | Free Trial, Paid, Contact for Pricing | AI-powered shared inbox, live chat, and helpdesk for online businesses | [.md](https://openaitools.app/tool/reamaze-com.md) |
| 8 | [Pylon](https://openaitools.app/tool/pylon) | 284,885 | +6.1% | Paid | Agentic B2B support platform unifying every channel, AI agents, and customer context | [.md](https://openaitools.app/tool/pylon.md) |
| 9 | [SaleWisely](https://openaitools.app/tool/salewisely) | 187,721 | -69% | Freemium, Contact for Pricing | SaleWisely is a free-to-use omnichannel sales and customer service platform that unifies WhatsApp, social messaging, email and live chat into one AI-assisted shared inbox. | [.md](https://openaitools.app/tool/salewisely.md) |
| 10 | [Kayako](https://openaitools.app/tool/kayako) | 168,212 | +2.3% | Contact for Pricing | AI-first help desk that resolves tickets, not just sorts them | [.md](https://openaitools.app/tool/kayako.md) |

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Source: https://openaitools.app/compare/easynext-support-vs-thena

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