Free / Open-sourceUnified observability, security and incident response for cloud-scale engineering teams
Free / Open-sourceUnified observability, security and incident response for cloud-scale engineering teams
Fiddler AI records 44,204 monthly visits with -10.2% month-over-month growth and Contact for Pricing pricing. Salesforce Agentforce (formerly Einstein) records 111,910,743 monthly visits with +2.2% growth and Freemium pricing.

The control plane for trusted enterprise agents and models
| Dimension / Metric | ![]() | |
|---|---|---|
| Official Domain | fiddler.ai | salesforce.com |
| Pricing Model | Contact for Pricing | Freemium |
| Monthly Visits | 44.2K (44,204) | 111.91M (111,910,743) |
| MoM Traffic Delta | -5.04K (-10.2%) | +2.4M (+2.2%) |
| Primary Market & Share | 🇺🇸 United States (28.4%) | 🇺🇸 United States (43%) |
| Direct Visits / mo | 9.13K | 60.74M |
| User Rating | 4.4 | 4.4 |
| Supported Platforms | Website | Website |

The control plane for trusted enterprise agents and models
See the performance of every agent and predictive model in a single pane of glass, with every action, token and dollar traceable by user and team.
Fiddler Centor Models power policy enforcement and continuous evaluation inside your network, avoiding external LLM API calls and their hidden costs.
Detects and redacts PII, PHI and secrets on the same request path — before a prompt reaches the model and before a response reaches the developer — with sub-80ms latency.
Keeps a living inventory of every connected agent and records each enforcement decision, with who triggered it and what happened, ready for GRC and AI regulation audits.
Autonomous enterprise AI agents and CRM intelligence powered by Salesforce Data 360 and Atlas.
Deconstructs complex queries into multi-step action plans grounded in Data 360, retaining state across days or weeks to complete multi-touch operational workflows with human escalation guardrails.
Configure custom agents, subagents, natural-language instructions, and deterministic guardrails using existing Salesforce Flows, Prompt Builder templates, Apex code, and MuleSoft APIs.
Coordinate specialized subagents across departments and connect securely to external enterprise tools through verified Model Context Protocol (MCP) servers from AgentExchange partners.
Replace rigid telephone IVR trees with low-latency conversational voice agents alongside unified deployments across web chat, WhatsApp, SMS, mobile apps, and Slack.
Free / Open-sourceUnified observability, security and incident response for cloud-scale engineering teams
Free / Open-sourceUnified observability, security and incident response for cloud-scale engineering teams

Free / Open-sourceAutomate work across thousands of apps — no code required

SpecialistExceptional customer support and helpdesk workflow automation, but less suited for broad enterprise CRM and sales execution.
SpecialistSuperior revenue intelligence and call analytics, but specialized for sales insights rather than general agentic workflow automation.
SpecialistSuperior revenue intelligence and call analytics, but specialized for sales insights rather than general agentic workflow automation.
SpecialistVisual no-code builder for custom AI agents, but lacks Salesforce's native enterprise data connectors and CRM structure.
SpecialistVisual no-code builder for custom AI agents, but lacks Salesforce's native enterprise data connectors and CRM structure.
Modern customizable CRM with built-in AI agents, but lacks the massive enterprise ecosystem and scale of Salesforce.

SpecialistSimple no-code AI chatbot deployment, but less equipped for complex enterprise-grade CRM automation and multi-system agents.
SpecialistSimple no-code AI chatbot deployment, but less equipped for complex enterprise-grade CRM automation and multi-system agents.

Delivers exceptionally polished customer service agents, but focuses on bespoke conversational AI rather than broad CRM workflows.

Free / Open-sourceAgent observability, evaluation, and continuous improvement for production AI
Free / Open-sourceAgent observability, evaluation, and continuous improvement for production AI

Offers flexible no-code multi-agent workforce building, but lacks Salesforce's deep CRM data integration and native enterprise security.
Offers flexible no-code multi-agent workforce building, but lacks Salesforce's deep CRM data integration and native enterprise security.

SpecialistAutomates manual business processes into workflows, but lacks Salesforce's unified CRM architecture and enterprise agent ecosystem.

Attack-led AI security testing and red teaming
Attack-led AI security testing and red teaming