
Free / Open-sourceAI-first customer service with a natively integrated AI agent
Forethought records 83,999 monthly visits with -29.1% month-over-month growth and Contact for Pricing pricing. Risotto records 6,750 monthly visits with -3.6% growth and Contact for Pricing pricing.

AI help desk automation that resolves IT requests inside Slack and email
| Dimension / Metric | ![]() | ![]() |
|---|---|---|
| Official Domain | forethought.ai | tryrisotto.com |
| Pricing Model | Contact for Pricing | Contact for Pricing |
| Monthly Visits | 84K (83,999) | 6.75K (6,750) |
| MoM Traffic Delta | -34.4K (-29.1%) | -251 (-3.6%) |
| Primary Market & Share | 🇺🇸 United States (48.9%) | 🇺🇸 United States (63%) |
| Direct Visits / mo | 33.05K | 2.67K |
| User Rating | 4.4 | 4.2 |
| Supported Platforms | Website | Website |

Agentic AI that resolves customer support end to end
Autonomous agents resolve customer questions end to end across chat, email, voice, Slack and embedded surfaces, using your policies to take real actions.
Triage Agent models add context, set priority and tag tickets automatically so each request reaches the right human or AI agent faster.
In-helpdesk assistance that gives human agents real-time insights, next best actions and drafted responses without leaving their tools.
AI-surfaced insights mine support interactions to detect missing or weak content and recommend articles and workflow fixes.

AI help desk automation that resolves IT requests inside Slack and email
Risotto answers routine questions from Notion, Confluence, Drive, Slack and third-party docs, keeps answers current as documents change, and turns threads into knowledge articles.
Escalated tickets are investigated against the employee's credentials, tool logs and chat history, then a draft solution is prepared for one-click agent approval.
Employees request access in Slack or email; Risotto handles approvals, time-based rules and dynamic policies, then provisions users through your IAM/IGA tools with a full audit trail.
Route questions to IT, HR, Finance, Legal, Engineering or Sales Ops by intent rather than keyword, with RBAC controls and category auto-tagging.

Free / Open-sourceAI-first customer service with a natively integrated AI agent

AI-powered customer experience platform unifying support, sales, and service
AI-powered customer experience platform unifying support, sales, and service
Free / Open-sourceAI agents that answer, quote and take orders across every messaging channel
Free / Open-sourceAI agents that answer, quote and take orders across every messaging channel

Agentic B2B support platform unifying every channel, AI agents, and customer context
Agentic B2B support platform unifying every channel, AI agents, and customer context

Agentic AI assistant that resolves employee requests end-to-end

AI-first help desk that resolves tickets, not just sorts them

Free / Open-sourceAgentic customer service platform where teams and AI resolve support together
Free / Open-sourceAgentic customer service platform where teams and AI resolve support together
Free / Open-sourceAutonomous AI agents inside a complete help desk
Free / Open-sourceAutonomous AI agents inside a complete help desk

Enterprise AI agents for voice and chat customer service

Enterprise AI support agents that improve your support metrics
Enterprise AI support agents that improve your support metrics

Voice and chat AI agents for end-to-end customer service automation
Voice and chat AI agents for end-to-end customer service automation

Free / Open-sourceDone-for-you AI agents for your help desk, live in a week
Free / Open-sourceDone-for-you AI agents for your help desk, live in a week