# forms.app vs Gorgias

forms.app records 987,157 monthly visits with -11.2% month-over-month growth and Freemium, Paid pricing. Gorgias records 2,660,498 monthly visits with +2.4% growth and Contact for Pricing pricing.

| Metric | [forms.app](https://openaitools.app/tool/forms-app) | [Gorgias](https://openaitools.app/tool/gorgias) |
| :--- | :--- | :--- |
| Website URL | https://forms.app | https://www.gorgias.com |
| Categories | AI Forms, AI Quiz Generator, AI Quizzes | AI Agent, AI Customer Service, AI Chatbot, AI Shopping Assistant |
| Pricing Model | Freemium, Paid | Contact for Pricing |
| Monthly Visits | 987,157 | 2,660,498 |
| MoM Growth Rate | -11.2% | +2.4% |
| Primary Market | Brazil | United States |
| Direct Visits | 595,531 | 2,066,002 |
| Review Score | 4.2 | 4.7 |
| Saved Count | 3 | 3 |
| Supported Platforms | Website | Website |

## forms.app

forms.app is built around a simple promise: collect data without limits and without a learning curve. The editor is drag-and-drop, so anyone on a team can assemble an application form, booking form, registration page or customer satisfaction survey in minutes, pulling from a library of 5000+ pre-built templates that already include the fields you would otherwise forget.

Beyond plain forms, the platform handles surveys, quizzes, polls and tests, and it adds AI assistance at several points. You can describe the form you need and let the AI form generator build it, ask for alternative phrasings of a question so it reads more naturally, or auto-generate multiple-choice answer options. Once responses arrive, real-time submission tracking, smart filters and AI insights help you interpret the data rather than just export it.

The team and automation side matters just as much: unlimited responses, views and members on the free tier, plus 500+ integrations and webhooks that push submissions into Google Sheets, CRMs or internal tools. Security posture includes GDPR compliance, ISO/IEC 27001 certification, PCI DSS and OWASP alignment, which is why the company positions itself as a fit for European and regulated buyers.

**Pricing & Plans:** Freemium with a permanently free tier that includes unlimited responses, views and team members. Paid plans unlock advanced branding, file uploads, e-signatures, PDF generation and higher storage; an Enterprise tier is available on request. Check the pricing page for current figures.

- **Drag-and-drop form builder:** Assemble forms, surveys, quizzes and polls visually, then brand them with custom themes and your own domain.
- **AI form generation:** Describe what you need and the AI drafts the full form; it can also rephrase questions and generate multiple-choice answer options.
- **500+ integrations and webhooks:** Automate the path from submission to spreadsheet, CRM or internal system without manual copying.
- **5000+ ready-made templates:** Start from reviewed templates for applications, bookings, feedback, HR, events and interactive quizzes.
- **Response analytics and AI insights:** Track submissions in real time, filter results, analyse drop-off and get AI summaries of what your data says.

**Strengths:** Unlimited responses, views and team members on the free plan; AI assists at every stage: full form generation, question rewording, answer options and response insights; Very large template library and deep integration catalogue; Strong compliance set including GDPR and ISO/IEC 27001

**Limitations:** Some advanced features such as e-signatures and custom PDF generation sit behind paid plans; Very wide template library can take a moment to navigate; Best experience for complex branding requires a learning curve

[Profile (Markdown)](https://openaitools.app/tool/forms-app.md)

## Gorgias

Gorgias was built on a simple observation: for an online store, every conversation with a customer is also a commercial moment. Instead of bolting a generic AI layer onto a generic helpdesk, Gorgias unifies its AI Agent and its inbox in one platform, so automation and human agents share the same customer record, order history and knowledge base. The company reports that it powers customer conversations for roughly 40% of Shopify brands and serves more than 17,000 ecommerce businesses.

The AI Agent is trained on your brand's tone, policies and standard operating procedures, with guardrails so it does not improvise beyond what you have approved. Because it reads live store data, it can answer where an order is, process a cancellation, apply a discount or make a contextual product recommendation. When a request needs a human, the conversation is handed over with the full history attached, so the customer never repeats themselves. Gorgias claims its customers average a 60% automation rate, with one study citing 19.2x ROI on AI-driven sales interactions.

The helpdesk side is where everything lands: an omnichannel inbox for email, chat, SMS, WhatsApp, Instagram and Facebook, ticketing with routing and assignment, in-conversation actions, and revenue attribution reporting that shows what support actually generated. With integrations for Shopify, WooCommerce, BigCommerce, Magento, Recharge, Klaviyo, Yotpo and hundreds more, the platform is designed to sit at the centre of an ecommerce stack rather than alongside it.

**Pricing & Plans:** Pricing is quoted through sales rather than published as flat self-serve tiers; the site offers a free signup and a book-a-demo path. Cost typically scales with support ticket volume and AI usage, so merchants should request a quote based on their conversation volume.

- **Ecommerce-trained AI Agent:** Pre-trained on over a billion conversations and grounded in your store's live order, customer and product data, with your tone, policies and guardrails applied.
- **Unified omnichannel inbox:** Email, chat, SMS, WhatsApp, Instagram, Facebook and phone all arrive in one queue, on the same customer record as Fin-style AI resolutions and human replies.
- **In-conversation commerce actions:** Agents and the AI can cancel orders, issue refunds, apply discounts or upsell directly inside the ticket without switching tools.
- **Native Shopify integration:** Orders, customers and products are pulled natively into the ticket view, with 300+ additional integrations across the ecommerce stack.
- **Revenue attribution reporting:** Track automation rate, resolution performance and the revenue your support and AI-driven conversations actually generate.

**Strengths:** Purpose-built for ecommerce rather than adapted from a generic helpdesk; AI Agent and human inbox share one customer record, avoiding context loss on handover; Deep native Shopify data and 300+ integrations; Reporting ties support activity to measurable revenue

**Limitations:** Pricing is quote-based, so costs are hard to estimate without a sales conversation; The full value depends on using it with an integrated ecommerce platform such as Shopify; Feature depth means onboarding involves real setup work even with guided programmes

[Profile (Markdown)](https://openaitools.app/tool/gorgias.md)

## Frequently Asked Questions

### How do forms.app and Gorgias compare in monthly traffic?

forms.app has 987,157 monthly visits, while Gorgias has 2,660,498. Traffic estimates describe audience size, not product quality.

### How do their growth rates compare?

forms.app has a month-over-month growth rate of -11.2%; Gorgias has +2.4%.

### How does pricing compare?

forms.app: Freemium, Paid. Freemium with a permanently free tier that includes unlimited responses, views and team members. Paid plans unlock advanced branding, file uploads, e-signatures, PDF generation and higher storage; an Enterprise tier is available on request. Check the pricing page for current figures. Gorgias: Contact for Pricing. Pricing is quoted through sales rather than published as flat self-serve tiers; the site offers a free signup and a book-a-demo path. Cost typically scales with support ticket volume and AI usage, so merchants should request a quote based on their conversation volume.

## Alternatives

| # | Tool Name | Monthly Visits | MoM Growth Rate | Pricing Model | Summary | Profile (Markdown) |
| :--- | :--- | :--- | :--- | :--- | :--- | :--- |
| 1 | [Salesforce Agentforce (formerly Einstein)](https://openaitools.app/tool/salesforce-einstein) | 111,910,743 | +2.2% | Freemium | An enterprise-grade autonomous AI agent platform that automates customer service, sales, and complex CRM workflows. | [.md](https://openaitools.app/tool/salesforce-einstein.md) |
| 2 | [Intercom](https://openaitools.app/tool/intercom-com) | 4,471,110 | +2.7% | Free Trial, Paid | A leading AI-first customer service platform offering advanced multi-channel routing and the Fin AI agent. | [.md](https://openaitools.app/tool/intercom-com.md) |
| 3 | [Fillout](https://openaitools.app/tool/fillout-com) | 3,923,917 | -9.7% | Freemium | Offers advanced no-code form customization and robust database integrations, but with slightly less automated AI generation. | [.md](https://openaitools.app/tool/fillout-com.md) |
| 4 | [Respond.io](https://openaitools.app/tool/respond-io) | 1,606,802 | -8.7% | Freemium | A unified customer conversation platform bringing multi-channel messaging and AI agents into a single collaborative team inbox. | [.md](https://openaitools.app/tool/respond-io.md) |
| 5 | [Crisp](https://openaitools.app/tool/crisp-chat) | 1,408,646 | +1.5% | Free Trial, Paid, Contact for Pricing, Free | An omnichannel customer support platform providing shared inboxes, helpdesks, and no-code AI chat agents for growing businesses. | [.md](https://openaitools.app/tool/crisp-chat.md) |
| 6 | [eesel AI](https://openaitools.app/tool/eesel-ai) | 556,113 | +5.7% | Freemium, Free Trial, Paid, Contact for Pricing | Connects autonomous AI agents directly to company knowledge bases to resolve customer support tickets with high accuracy. | [.md](https://openaitools.app/tool/eesel-ai.md) |
| 7 | [Tidio](https://openaitools.app/tool/tidio) | 527,313 | -6.4% | Freemium | A popular ecommerce customer service platform featuring trainable AI chatbots and a unified multi-channel shared inbox. | [.md](https://openaitools.app/tool/tidio.md) |
| 8 | [Re:amaze](https://openaitools.app/tool/reamaze-com) | 455,787 | +3.6% | Free Trial, Paid, Contact for Pricing | An omnichannel customer service and live chat platform designed specifically for ecommerce brands with built-in AI automation. | [.md](https://openaitools.app/tool/reamaze-com.md) |
| 9 | [Richpanel](https://openaitools.app/tool/richpanel) | 384,348 | -9% | Free Trial, Contact for Pricing | An ecommerce-focused helpdesk and AI support platform that handles order lookups, returns, and automated ticketing like Gorgias. | [.md](https://openaitools.app/tool/richpanel.md) |
| 10 | [BlockSurvey](https://openaitools.app/tool/block-survey) | 302,480 | -14.9% | Freemium, Paid | Focuses heavily on end-to-end encryption and privacy, trading some ease of design for high-security data collection. | [.md](https://openaitools.app/tool/block-survey.md) |

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Source: https://openaitools.app/compare/forms-app-vs-gorgias

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