# Gorgias vs InsertChat (formerly InsertChatGPT)

Gorgias records 2,660,498 monthly visits with +2.4% month-over-month growth and Contact for Pricing pricing. InsertChat (formerly InsertChatGPT) records 0 monthly visits with 0% growth and Freemium, Paid pricing.

| Metric | [Gorgias](https://openaitools.app/tool/gorgias) | [InsertChat (formerly InsertChatGPT)](https://openaitools.app/tool/insertchatgpt) |
| :--- | :--- | :--- |
| Website URL | https://www.gorgias.com | https://insertchatgpt.com |
| Categories | AI Agent, AI Customer Service, AI Chatbot, AI Shopping Assistant | AI Chatbot, No-Code&Low-Code, AI API, AI Ad Generator |
| Pricing Model | Contact for Pricing | Freemium, Paid |
| Monthly Visits | 2,660,498 | 0 |
| MoM Growth Rate | +2.4% | 0% |
| Primary Market | United States | Global |
| Direct Visits | 2,066,002 | 0 |
| Review Score | 4.7 | 4.2 |
| Saved Count | 3 | 2 |
| Supported Platforms | Website | Website |

## Gorgias

Gorgias was built on a simple observation: for an online store, every conversation with a customer is also a commercial moment. Instead of bolting a generic AI layer onto a generic helpdesk, Gorgias unifies its AI Agent and its inbox in one platform, so automation and human agents share the same customer record, order history and knowledge base. The company reports that it powers customer conversations for roughly 40% of Shopify brands and serves more than 17,000 ecommerce businesses.

The AI Agent is trained on your brand's tone, policies and standard operating procedures, with guardrails so it does not improvise beyond what you have approved. Because it reads live store data, it can answer where an order is, process a cancellation, apply a discount or make a contextual product recommendation. When a request needs a human, the conversation is handed over with the full history attached, so the customer never repeats themselves. Gorgias claims its customers average a 60% automation rate, with one study citing 19.2x ROI on AI-driven sales interactions.

The helpdesk side is where everything lands: an omnichannel inbox for email, chat, SMS, WhatsApp, Instagram and Facebook, ticketing with routing and assignment, in-conversation actions, and revenue attribution reporting that shows what support actually generated. With integrations for Shopify, WooCommerce, BigCommerce, Magento, Recharge, Klaviyo, Yotpo and hundreds more, the platform is designed to sit at the centre of an ecommerce stack rather than alongside it.

**Pricing & Plans:** Pricing is quoted through sales rather than published as flat self-serve tiers; the site offers a free signup and a book-a-demo path. Cost typically scales with support ticket volume and AI usage, so merchants should request a quote based on their conversation volume.

- **Ecommerce-trained AI Agent:** Pre-trained on over a billion conversations and grounded in your store's live order, customer and product data, with your tone, policies and guardrails applied.
- **Unified omnichannel inbox:** Email, chat, SMS, WhatsApp, Instagram, Facebook and phone all arrive in one queue, on the same customer record as Fin-style AI resolutions and human replies.
- **In-conversation commerce actions:** Agents and the AI can cancel orders, issue refunds, apply discounts or upsell directly inside the ticket without switching tools.
- **Native Shopify integration:** Orders, customers and products are pulled natively into the ticket view, with 300+ additional integrations across the ecommerce stack.
- **Revenue attribution reporting:** Track automation rate, resolution performance and the revenue your support and AI-driven conversations actually generate.

**Strengths:** Purpose-built for ecommerce rather than adapted from a generic helpdesk; AI Agent and human inbox share one customer record, avoiding context loss on handover; Deep native Shopify data and 300+ integrations; Reporting ties support activity to measurable revenue

**Limitations:** Pricing is quote-based, so costs are hard to estimate without a sales conversation; The full value depends on using it with an integrated ecommerce platform such as Shopify; Feature depth means onboarding involves real setup work even with guided programmes

[Profile (Markdown)](https://openaitools.app/tool/gorgias.md)

## InsertChat (formerly InsertChatGPT)

InsertChat positions itself as an AI front desk rather than a simple website chatbot widget. At the centre is an AI receptionist that answers phone calls at any hour using your own business knowledge, so callers get real answers about services, prices, availability and policies instead of voicemail. You can decide whether the AI fields every call, covers only nights and weekends, or steps in only when your team is already on another line.

Around that core sits a shared inbox that unifies phone calls, website chat, email, SMS and WhatsApp. The assistant replies first, captures lead details and appointment requests, and then routes anything sensitive to a human with the transcript attached. Scheduling is a first-class feature: bookings are linked to the customer record and conversation, with 72-hour and 24-hour reminders sent by text or email.

Setup follows a simple path of teaching it your business, choosing voice and tone, and connecting channels, calendars, email and CRM. Plans run from a $98 per month Pro tier up to Enterprise, with credits covering AI usage and phone numbers included per paid plan.

**Pricing & Plans:** Freemium entry via a 7-day Pro free trial (500 credits, card required). Paid tiers: Pro $98/mo, Growth $198/mo, Scale $498/mo, Enterprise from $998/mo. Annual billing costs ten months upfront. Each paid plan includes one phone number; extras are $10/mo. Usage is metered in AI credits shared across calls and written conversations.

- **24/7 AI call answering:** An AI receptionist picks up phone calls 24/7, answering from your own services, hours and prices, then leaves a full transcript and summary for your team. You can set it to answer everything, after hours only, or only missed calls, with a 5-60 second ring window for staff.
- **Five channels, one shared inbox:** Website chat, phone calls, SMS, email and WhatsApp land in a single workspace. The AI replies first and your team sees exactly which conversations need a person, with full context already attached.
- **Appointment booking and reminders:** Your assistant offers open slots, books the time the customer picks, and can reschedule or cancel later. Bookings live in the built-in calendar or sync with Google Calendar, Outlook, Calendly and Cal.com.
- **Knowledge training in 58 languages:** Add your website pages, documents and written FAQs, and InsertChat answers from that knowledge base in any of 58 supported business languages, replying in whichever language each customer uses.
- **Bring your own AI keys and integrations:** Connect your own AI provider keys, plug the assistant into CRMs and help desks with controlled approvals, turn on API access and webhooks on higher plans, and choose from ten natural voices for your receptionist.

**Strengths:** Covers phone calls plus website chat, email, SMS and WhatsApp in one shared inbox with agent handoff; Answers from your own uploaded knowledge in 58 business languages and replies in the customer's language; Native scheduling with reminders and syncing to Google Calendar, Outlook, Calendly and Cal.com; Transparent published pricing with a usage estimator and cost comparisons against human answering services

**Limitations:** Pricing is credit-based, so actual monthly cost depends on model choice, call length and tool usage rather than a flat message count; Phone numbers are limited to the US and Canada, which restricts businesses outside North America; Advanced reporting, API access and webhooks are locked behind Scale or Enterprise plans; Phone usage, extra numbers and connected services such as SMS or WhatsApp can add costs beyond the base plan

[Profile (Markdown)](https://openaitools.app/tool/insertchatgpt.md)

## Frequently Asked Questions

### How do Gorgias and InsertChat (formerly InsertChatGPT) compare in monthly traffic?

Gorgias has 2,660,498 monthly visits, while InsertChat (formerly InsertChatGPT) has 0. Traffic estimates describe audience size, not product quality.

### How do their growth rates compare?

Gorgias has a month-over-month growth rate of +2.4%; InsertChat (formerly InsertChatGPT) has 0%.

### How does pricing compare?

Gorgias: Contact for Pricing. Pricing is quoted through sales rather than published as flat self-serve tiers; the site offers a free signup and a book-a-demo path. Cost typically scales with support ticket volume and AI usage, so merchants should request a quote based on their conversation volume. InsertChat (formerly InsertChatGPT): Freemium, Paid. Freemium entry via a 7-day Pro free trial (500 credits, card required). Paid tiers: Pro $98/mo, Growth $198/mo, Scale $498/mo, Enterprise from $998/mo. Annual billing costs ten months upfront. Each paid plan includes one phone number; extras are $10/mo. Usage is metered in AI credits shared across calls and written conversations.

## Alternatives

| # | Tool Name | Monthly Visits | MoM Growth Rate | Pricing Model | Summary | Profile (Markdown) |
| :--- | :--- | :--- | :--- | :--- | :--- | :--- |
| 1 | [Salesforce Agentforce (formerly Einstein)](https://openaitools.app/tool/salesforce-einstein) | 111,910,743 | +2.2% | Freemium | An enterprise-grade autonomous AI agent platform that automates customer service, sales, and complex CRM workflows. | [.md](https://openaitools.app/tool/salesforce-einstein.md) |
| 2 | [Intercom](https://openaitools.app/tool/intercom-com) | 4,471,110 | +2.7% | Free Trial, Paid | AI-first customer service with a natively integrated AI agent | [.md](https://openaitools.app/tool/intercom-com.md) |
| 3 | [Respond.io](https://openaitools.app/tool/respond-io) | 1,606,802 | -8.7% | Freemium | AI-powered customer conversation platform for B2C messaging at scale | [.md](https://openaitools.app/tool/respond-io.md) |
| 4 | [Chaport](https://openaitools.app/tool/chaport-com) | 1,458,924 | +130.1% | Freemium | All-in-one customer messaging for live chat, chatbots, and self-service | [.md](https://openaitools.app/tool/chaport-com.md) |
| 5 | [Crisp](https://openaitools.app/tool/crisp-chat) | 1,408,646 | +1.5% | Free Trial, Paid, Contact for Pricing, Free | An omnichannel customer support platform providing shared inboxes, helpdesks, and no-code AI chat agents for growing businesses. | [.md](https://openaitools.app/tool/crisp-chat.md) |
| 6 | [eesel AI](https://openaitools.app/tool/eesel-ai) | 556,113 | +5.7% | Freemium, Free Trial, Paid, Contact for Pricing | Connects autonomous AI agents directly to company knowledge bases to resolve customer support tickets with high accuracy. | [.md](https://openaitools.app/tool/eesel-ai.md) |
| 7 | [Tidio](https://openaitools.app/tool/tidio) | 527,313 | -6.4% | Freemium | A popular ecommerce customer service platform featuring trainable AI chatbots and a unified multi-channel shared inbox. | [.md](https://openaitools.app/tool/tidio.md) |
| 8 | [Callbell](https://openaitools.app/tool/callbell) | 487,975 | -24% | Freemium, Free Trial, Paid, Contact for Pricing | One shared inbox for WhatsApp, Instagram, Messenger, Telegram and web chat — with AI agents on top. | [.md](https://openaitools.app/tool/callbell.md) |
| 9 | [Re:amaze](https://openaitools.app/tool/reamaze-com) | 455,787 | +3.6% | Free Trial, Paid, Contact for Pricing | An omnichannel customer service and live chat platform designed specifically for ecommerce brands with built-in AI automation. | [.md](https://openaitools.app/tool/reamaze-com.md) |
| 10 | [Chatbase](https://openaitools.app/tool/chatbase) | 396,383 | -7% | Freemium, Paid | Build customer-facing AI agents for support, sales, and product guidance | [.md](https://openaitools.app/tool/chatbase.md) |

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Source: https://openaitools.app/compare/gorgias-vs-insertchatgpt

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