# Gorgias vs Runbear Gorgias records 2,660,498 monthly visits with +2.4% month-over-month growth and Contact for Pricing pricing. Runbear records 0 monthly visits with 0% growth and Paid, Free pricing. | Metric | [Gorgias](https://openaitools.app/tool/gorgias) | [Runbear](https://openaitools.app/tool/plugbear) | | :--- | :--- | :--- | | Website URL | https://www.gorgias.com | https://plugbear.io | | Categories | AI Agent, AI Customer Service, AI Chatbot, AI Shopping Assistant | AI Agent, AI Chatbot, AI Assistant, No-Code&Low-Code | | Pricing Model | Contact for Pricing | Paid, Free | | Monthly Visits | 2,660,498 | 0 | | MoM Growth Rate | +2.4% | 0% | | Primary Market | United States | Global | | Direct Visits | 2,066,002 | 0 | | Review Score | 4.7 | 4.4 | | Saved Count | 3 | 0 | | Supported Platforms | Website | Website | ## Gorgias Gorgias was built on a simple observation: for an online store, every conversation with a customer is also a commercial moment. Instead of bolting a generic AI layer onto a generic helpdesk, Gorgias unifies its AI Agent and its inbox in one platform, so automation and human agents share the same customer record, order history and knowledge base. The company reports that it powers customer conversations for roughly 40% of Shopify brands and serves more than 17,000 ecommerce businesses. The AI Agent is trained on your brand's tone, policies and standard operating procedures, with guardrails so it does not improvise beyond what you have approved. Because it reads live store data, it can answer where an order is, process a cancellation, apply a discount or make a contextual product recommendation. When a request needs a human, the conversation is handed over with the full history attached, so the customer never repeats themselves. Gorgias claims its customers average a 60% automation rate, with one study citing 19.2x ROI on AI-driven sales interactions. The helpdesk side is where everything lands: an omnichannel inbox for email, chat, SMS, WhatsApp, Instagram and Facebook, ticketing with routing and assignment, in-conversation actions, and revenue attribution reporting that shows what support actually generated. With integrations for Shopify, WooCommerce, BigCommerce, Magento, Recharge, Klaviyo, Yotpo and hundreds more, the platform is designed to sit at the centre of an ecommerce stack rather than alongside it. **Pricing & Plans:** Pricing is quoted through sales rather than published as flat self-serve tiers; the site offers a free signup and a book-a-demo path. Cost typically scales with support ticket volume and AI usage, so merchants should request a quote based on their conversation volume. - **Ecommerce-trained AI Agent:** Pre-trained on over a billion conversations and grounded in your store's live order, customer and product data, with your tone, policies and guardrails applied. - **Unified omnichannel inbox:** Email, chat, SMS, WhatsApp, Instagram, Facebook and phone all arrive in one queue, on the same customer record as Fin-style AI resolutions and human replies. - **In-conversation commerce actions:** Agents and the AI can cancel orders, issue refunds, apply discounts or upsell directly inside the ticket without switching tools. - **Native Shopify integration:** Orders, customers and products are pulled natively into the ticket view, with 300+ additional integrations across the ecommerce stack. - **Revenue attribution reporting:** Track automation rate, resolution performance and the revenue your support and AI-driven conversations actually generate. **Strengths:** Purpose-built for ecommerce rather than adapted from a generic helpdesk; AI Agent and human inbox share one customer record, avoiding context loss on handover; Deep native Shopify data and 300+ integrations; Reporting ties support activity to measurable revenue **Limitations:** Pricing is quote-based, so costs are hard to estimate without a sales conversation; The full value depends on using it with an integrated ecommerce platform such as Shopify; Feature depth means onboarding involves real setup work even with guided programmes [Profile (Markdown)](https://openaitools.app/tool/gorgias.md) ## Runbear Runbear turns team chat into the home of your AI workforce. Instead of asking people to visit a separate chatbot, you hire named agents that live in a Slack channel, a Teams workspace, or a Discord server. Anyone can @mention an agent; it reads your connected knowledge (Notion, Google Drive, Confluence, past tickets), drafts the answer in the thread, and can act in thousands of business tools through MCP actions and integrations. Each agent has a clear owner and only the tools you explicitly grant it. Setup is chat-driven and takes minutes. Runbear asks what the agent should read and which tools it may use, then ships it to a channel. Common patterns include a support agent that drafts replies and hands off with context, a sales-ops agent that preps call briefs and logs activity to HubSpot, a RevOps agent that flags at-risk renewals, and an HR agent that runs day-one onboarding. Pricing is usage-based rather than per-seat. The Team plan is $99/month with 20,000 credits and 5 builders, and Business is $399/month with 100,000 credits, 10 builders, HubSpot/Zendesk integrations, BYOK, per-user auth, audit logs, and SAML/SSO. A free tier lets you start without a credit card, and credited consumption scales with how heavy each task is. **Pricing & Plans:** Free to start with no credit card. Usage-based paid plans: Team $99/month (20,000 credits, 5 builders) and Business $399/month (100,000 credits, 10 builders, CRM integrations, BYOK, SSO). Annual billing saves ~20%; Enterprise is custom with SCIM, HIPAA/BAA options, and priority SLAs. - **Shared, named AI teammates:** Create agents that any channel member can @mention. Each agent has an owner, a name, and access only to the knowledge and tools you assign. - **2,000+ tool integrations via MCP:** Agents read from and act in business apps such as HubSpot, Zendesk, Google Sheets, Notion, and Gmail using MCP actions and native integrations. - **Chat-driven, no-code setup:** Describe the job in Slack chat and Runbear asks what to read and which tools to use, then deploys the agent to your channel in minutes. - **Usage-based, seat-free pricing:** One subscription covers every teammate who uses agents. Consumption is metered in credits that track the real model work per task. - **Enterprise security and compliance:** SOC 2 Type II in production, audit logs of every prompt, tool call, and reply, per-user auth on shared agents, SAML/SSO, and HIPAA/BAA support on Enterprise. **Strengths:** Lives inside Slack, Teams, and Discord, so there is no new tool for teammates to learn; No-code setup handled largely through conversation in chat; Usage-based pricing avoids per-seat costs and covers the whole team; Strong enterprise posture: SOC 2 Type II, audit logs, SSO, and HIPAA/BAA options **Limitations:** Costs scale with heavy agent usage because billing is credit-based; Advanced controls (BYOK, CRM integrations, SSO) require the higher-priced Business tier; Best value depends on teams already standardized on Slack, Teams, or Discord [Profile (Markdown)](https://openaitools.app/tool/plugbear.md) ## Frequently Asked Questions ### How do Gorgias and Runbear compare in monthly traffic? Gorgias has 2,660,498 monthly visits, while Runbear has 0. Traffic estimates describe audience size, not product quality. ### How do their growth rates compare? Gorgias has a month-over-month growth rate of +2.4%; Runbear has 0%. ### How does pricing compare? Gorgias: Contact for Pricing. Pricing is quoted through sales rather than published as flat self-serve tiers; the site offers a free signup and a book-a-demo path. Cost typically scales with support ticket volume and AI usage, so merchants should request a quote based on their conversation volume. Runbear: Paid, Free. Free to start with no credit card. Usage-based paid plans: Team $99/month (20,000 credits, 5 builders) and Business $399/month (100,000 credits, 10 builders, CRM integrations, BYOK, SSO). Annual billing saves ~20%; Enterprise is custom with SCIM, HIPAA/BAA options, and priority SLAs. ## Alternatives | # | Tool Name | Monthly Visits | MoM Growth Rate | Pricing Model | Summary | Profile (Markdown) | | :--- | :--- | :--- | :--- | :--- | :--- | :--- | | 1 | [Notion](https://openaitools.app/tool/t) | 173,441,670 | +0.1% | Freemium | The AI workspace where teams and agents get work done together | [.md](https://openaitools.app/tool/t.md) | | 2 | [Salesforce Agentforce (formerly Einstein)](https://openaitools.app/tool/salesforce-einstein) | 111,910,743 | +2.2% | Freemium | An enterprise-grade autonomous AI agent platform that automates customer service, sales, and complex CRM workflows. | [.md](https://openaitools.app/tool/salesforce-einstein.md) | | 3 | [Intercom](https://openaitools.app/tool/intercom-com) | 4,471,110 | +2.7% | Free Trial, Paid | AI-first customer service with a natively integrated AI agent | [.md](https://openaitools.app/tool/intercom-com.md) | | 4 | [Respond.io](https://openaitools.app/tool/respond-io) | 1,606,802 | -8.7% | Freemium | A unified customer conversation platform bringing multi-channel messaging and AI agents into a single collaborative team inbox. | [.md](https://openaitools.app/tool/respond-io.md) | | 5 | [Crisp](https://openaitools.app/tool/crisp-chat) | 1,408,646 | +1.5% | Free Trial, Paid, Contact for Pricing, Free | AI-first customer support platform with a shared inbox built in | [.md](https://openaitools.app/tool/crisp-chat.md) | | 6 | [LobeHub](https://openaitools.app/tool/lobehub) | 654,548 | -25% | Freemium | Put always-on AI agents on your team chat | [.md](https://openaitools.app/tool/lobehub.md) | | 7 | [eesel AI](https://openaitools.app/tool/eesel-ai) | 556,113 | +5.7% | Freemium, Free Trial, Paid, Contact for Pricing | Connects autonomous AI agents directly to company knowledge bases to resolve customer support tickets with high accuracy. | [.md](https://openaitools.app/tool/eesel-ai.md) | | 8 | [Tidio](https://openaitools.app/tool/tidio) | 527,313 | -6.4% | Freemium | A popular ecommerce customer service platform featuring trainable AI chatbots and a unified multi-channel shared inbox. | [.md](https://openaitools.app/tool/tidio.md) | | 9 | [Re:amaze](https://openaitools.app/tool/reamaze-com) | 455,787 | +3.6% | Free Trial, Paid, Contact for Pricing | An omnichannel customer service and live chat platform designed specifically for ecommerce brands with built-in AI automation. | [.md](https://openaitools.app/tool/reamaze-com.md) | | 10 | [Chatbase](https://openaitools.app/tool/chatbase) | 396,383 | -7% | Freemium, Paid | Build customer-facing AI agents for support, sales, and product guidance | [.md](https://openaitools.app/tool/chatbase.md) | --- Source: https://openaitools.app/compare/gorgias-vs-plugbear More Markdown: [Categories](https://openaitools.app/categories.md) · [Traffic rankings](https://openaitools.app/rankings.md) · [llms.txt](https://openaitools.app/llms.txt)