# Gorgias vs Received AI

Gorgias records 2,660,498 monthly visits with +2.4% month-over-month growth and Contact for Pricing pricing. Received AI records 0 monthly visits with -100% growth and Paid, Contact for Pricing pricing.

| Metric | [Gorgias](https://openaitools.app/tool/gorgias) | [Received AI](https://openaitools.app/tool/received) |
| :--- | :--- | :--- |
| Website URL | https://www.gorgias.com | https://received.ai |
| Categories | AI Agent, AI Customer Service, AI Chatbot, AI Shopping Assistant | AI Accounting, AI For Finance, AI Contract Management, AI Productivity Tools |
| Pricing Model | Contact for Pricing | Paid, Contact for Pricing |
| Monthly Visits | 2,660,498 | 0 |
| MoM Growth Rate | +2.4% | -100% |
| Primary Market | United States | Global |
| Direct Visits | 2,066,002 | 0 |
| Review Score | 4.7 | 4.1 |
| Saved Count | 3 | 1 |
| Supported Platforms | Website | Website |

## Gorgias

Gorgias was built on a simple observation: for an online store, every conversation with a customer is also a commercial moment. Instead of bolting a generic AI layer onto a generic helpdesk, Gorgias unifies its AI Agent and its inbox in one platform, so automation and human agents share the same customer record, order history and knowledge base. The company reports that it powers customer conversations for roughly 40% of Shopify brands and serves more than 17,000 ecommerce businesses.

The AI Agent is trained on your brand's tone, policies and standard operating procedures, with guardrails so it does not improvise beyond what you have approved. Because it reads live store data, it can answer where an order is, process a cancellation, apply a discount or make a contextual product recommendation. When a request needs a human, the conversation is handed over with the full history attached, so the customer never repeats themselves. Gorgias claims its customers average a 60% automation rate, with one study citing 19.2x ROI on AI-driven sales interactions.

The helpdesk side is where everything lands: an omnichannel inbox for email, chat, SMS, WhatsApp, Instagram and Facebook, ticketing with routing and assignment, in-conversation actions, and revenue attribution reporting that shows what support actually generated. With integrations for Shopify, WooCommerce, BigCommerce, Magento, Recharge, Klaviyo, Yotpo and hundreds more, the platform is designed to sit at the centre of an ecommerce stack rather than alongside it.

**Pricing & Plans:** Pricing is quoted through sales rather than published as flat self-serve tiers; the site offers a free signup and a book-a-demo path. Cost typically scales with support ticket volume and AI usage, so merchants should request a quote based on their conversation volume.

- **Ecommerce-trained AI Agent:** Pre-trained on over a billion conversations and grounded in your store's live order, customer and product data, with your tone, policies and guardrails applied.
- **Unified omnichannel inbox:** Email, chat, SMS, WhatsApp, Instagram, Facebook and phone all arrive in one queue, on the same customer record as Fin-style AI resolutions and human replies.
- **In-conversation commerce actions:** Agents and the AI can cancel orders, issue refunds, apply discounts or upsell directly inside the ticket without switching tools.
- **Native Shopify integration:** Orders, customers and products are pulled natively into the ticket view, with 300+ additional integrations across the ecommerce stack.
- **Revenue attribution reporting:** Track automation rate, resolution performance and the revenue your support and AI-driven conversations actually generate.

**Strengths:** Purpose-built for ecommerce rather than adapted from a generic helpdesk; AI Agent and human inbox share one customer record, avoiding context loss on handover; Deep native Shopify data and 300+ integrations; Reporting ties support activity to measurable revenue

**Limitations:** Pricing is quote-based, so costs are hard to estimate without a sales conversation; The full value depends on using it with an integrated ecommerce platform such as Shopify; Feature depth means onboarding involves real setup work even with guided programmes

[Profile (Markdown)](https://openaitools.app/tool/gorgias.md)

## Received AI

Received targets B2B finance and FinOps teams that have outgrown spreadsheets. Instead of stitching together CSV exports, engineering tickets, and manual reconciliation, teams configure pricing models and contract terms directly in the platform and let it generate invoices, track usage, and reconcile payments. It supports self-serve subscriptions embedded into a company's own website, sales-led enterprise contracts with multi-year terms and milestones, and partner billing for referrals and resellers.

A core differentiator is its "spreadsheet-in-a-system" pricing configuration, which lets finance staff build and adjust any pricing model — subscriptions, usage, services, or hybrid — without engineering support. Received also handles revenue recognition beyond standard subscriptions, including usage, milestones, and price allocation for ASC 606 and IFRS 15 compliance, alongside real-time analytics covering every level of financial operations.

Integration is a major selling point: Received connects to ERP, CRM, PSP, and tax systems, and notably supercharges Stripe-based payment flows. Pricing is stage-based rather than volume-taxed, with the vendor emphasizing that it does not take a cut of customer revenue. A Start-Up tier ($250/mo) has eligibility limits (max 20 employees, max $500K ARR, under $5M raised, one year only), while Lite starts at $490/mo and higher tiers add usage automation, NetSuite/Salesforce integrations, B2B revenue recognition, and channel partner management.

**Pricing & Plans:** Paid, contact for pricing. Self-serve pricing tiers: Start-Up from $250/mo (qualification limits apply), Lite from $490/mo, with Plus and Received All tiers available via sales. Pricing is based on company stage and needs, with no revenue tax or volume commitments.

- **Contract-based billing automation:** Automate invoicing for bespoke multi-year enterprise contracts with varied products and pricing models, replacing manual spreadsheet processing.
- **Self-serve subscription charging:** Embed Received into your own website to manage self-led customers and auto-charge self-serve contracts without engineering work.
- **Channel partner management:** Handle referral and reseller billing, automate partner fees and sales commissions, and monitor partner activity and top-line contributions.
- **ASC 606 and IFRS 15 revenue recognition:** Go beyond subscription RevRec with support for usage, milestones, and price allocation across complex contracts.
- **Usage billing and integrations:** Track product usage in real time via CSV, API, or manual entry, and connect to ERP, CRM, PSP, and tax systems including NetSuite, Salesforce, QuickBooks, Xero, and Stripe.

**Strengths:** Purpose-built for B2B complexity rather than adapted from consumer subscription billing; Finance users can build and change pricing models without engineering support; Covers the full revenue lifecycle: pricing, invoicing, payments, reconciliation, and RevRec; Strong integration coverage across ERP, CRM, PSP, and tax tooling, with deep Stripe support

**Limitations:** No transparent self-serve checkout; several tiers require contacting sales; Entry-level Start-Up tier has strict eligibility limits and is capped at one year; Implementation and migration effort may be significant for teams moving off spreadsheets

[Profile (Markdown)](https://openaitools.app/tool/received.md)

## Frequently Asked Questions

### How do Gorgias and Received AI compare in monthly traffic?

Gorgias has 2,660,498 monthly visits, while Received AI has 0. Traffic estimates describe audience size, not product quality.

### How do their growth rates compare?

Gorgias has a month-over-month growth rate of +2.4%; Received AI has -100%.

### How does pricing compare?

Gorgias: Contact for Pricing. Pricing is quoted through sales rather than published as flat self-serve tiers; the site offers a free signup and a book-a-demo path. Cost typically scales with support ticket volume and AI usage, so merchants should request a quote based on their conversation volume. Received AI: Paid, Contact for Pricing. Paid, contact for pricing. Self-serve pricing tiers: Start-Up from $250/mo (qualification limits apply), Lite from $490/mo, with Plus and Received All tiers available via sales. Pricing is based on company stage and needs, with no revenue tax or volume commitments.

## Alternatives

| # | Tool Name | Monthly Visits | MoM Growth Rate | Pricing Model | Summary | Profile (Markdown) |
| :--- | :--- | :--- | :--- | :--- | :--- | :--- |
| 1 | [Salesforce Agentforce (formerly Einstein)](https://openaitools.app/tool/salesforce-einstein) | 111,910,743 | +2.2% | Freemium | An enterprise-grade autonomous AI agent platform that automates customer service, sales, and complex CRM workflows. | [.md](https://openaitools.app/tool/salesforce-einstein.md) |
| 2 | [Intercom](https://openaitools.app/tool/intercom-com) | 4,471,110 | +2.7% | Free Trial, Paid | A leading AI-first customer service platform offering advanced multi-channel routing and the Fin AI agent. | [.md](https://openaitools.app/tool/intercom-com.md) |
| 3 | [Respond.io](https://openaitools.app/tool/respond-io) | 1,606,802 | -8.7% | Freemium | A unified customer conversation platform bringing multi-channel messaging and AI agents into a single collaborative team inbox. | [.md](https://openaitools.app/tool/respond-io.md) |
| 4 | [Crisp](https://openaitools.app/tool/crisp-chat) | 1,408,646 | +1.5% | Free Trial, Paid, Contact for Pricing, Free | An omnichannel customer support platform providing shared inboxes, helpdesks, and no-code AI chat agents for growing businesses. | [.md](https://openaitools.app/tool/crisp-chat.md) |
| 5 | [eesel AI](https://openaitools.app/tool/eesel-ai) | 556,113 | +5.7% | Freemium, Free Trial, Paid, Contact for Pricing | Connects autonomous AI agents directly to company knowledge bases to resolve customer support tickets with high accuracy. | [.md](https://openaitools.app/tool/eesel-ai.md) |
| 6 | [Tidio](https://openaitools.app/tool/tidio) | 527,313 | -6.4% | Freemium | A popular ecommerce customer service platform featuring trainable AI chatbots and a unified multi-channel shared inbox. | [.md](https://openaitools.app/tool/tidio.md) |
| 7 | [Re:amaze](https://openaitools.app/tool/reamaze-com) | 455,787 | +3.6% | Free Trial, Paid, Contact for Pricing | An omnichannel customer service and live chat platform designed specifically for ecommerce brands with built-in AI automation. | [.md](https://openaitools.app/tool/reamaze-com.md) |
| 8 | [Richpanel](https://openaitools.app/tool/richpanel) | 384,348 | -9% | Free Trial, Contact for Pricing | An ecommerce-focused helpdesk and AI support platform that handles order lookups, returns, and automated ticketing like Gorgias. | [.md](https://openaitools.app/tool/richpanel.md) |
| 9 | [Glassix](https://openaitools.app/tool/glassix) | 300,739 | +6.6% | Free Trial, Paid, Contact for Pricing | An AI-native contact center platform deploying conversational agents across digital messaging channels and voice support. | [.md](https://openaitools.app/tool/glassix.md) |
| 10 | [Intapp](https://openaitools.app/tool/intapp) | 220,730 | +13.6% | Contact for Pricing | Applied AI and deal software for professional and financial services firms | [.md](https://openaitools.app/tool/intapp.md) |

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Source: https://openaitools.app/compare/gorgias-vs-received

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