# Gorgias vs Released

Gorgias records 2,660,498 monthly visits with +2.4% month-over-month growth and Contact for Pricing pricing. Released records 8,161 monthly visits with -19.1% growth and Contact for Pricing pricing.

| Metric | [Gorgias](https://openaitools.app/tool/gorgias) | [Released](https://openaitools.app/tool/released) |
| :--- | :--- | :--- |
| Website URL | https://www.gorgias.com | https://released.so |
| Categories | AI Agent, AI Customer Service, AI Chatbot, AI Shopping Assistant | AI Copywriting, AI Writing Assistants, AI Notes Generator |
| Pricing Model | Contact for Pricing | Contact for Pricing |
| Monthly Visits | 2,660,498 | 8,161 |
| MoM Growth Rate | +2.4% | -19.1% |
| Primary Market | United States | United States |
| Direct Visits | 2,066,002 | 3,260 |
| Review Score | 4.7 | 4.2 |
| Saved Count | 3 | 1 |
| Supported Platforms | Website | Website |

## Gorgias

Gorgias was built on a simple observation: for an online store, every conversation with a customer is also a commercial moment. Instead of bolting a generic AI layer onto a generic helpdesk, Gorgias unifies its AI Agent and its inbox in one platform, so automation and human agents share the same customer record, order history and knowledge base. The company reports that it powers customer conversations for roughly 40% of Shopify brands and serves more than 17,000 ecommerce businesses.

The AI Agent is trained on your brand's tone, policies and standard operating procedures, with guardrails so it does not improvise beyond what you have approved. Because it reads live store data, it can answer where an order is, process a cancellation, apply a discount or make a contextual product recommendation. When a request needs a human, the conversation is handed over with the full history attached, so the customer never repeats themselves. Gorgias claims its customers average a 60% automation rate, with one study citing 19.2x ROI on AI-driven sales interactions.

The helpdesk side is where everything lands: an omnichannel inbox for email, chat, SMS, WhatsApp, Instagram and Facebook, ticketing with routing and assignment, in-conversation actions, and revenue attribution reporting that shows what support actually generated. With integrations for Shopify, WooCommerce, BigCommerce, Magento, Recharge, Klaviyo, Yotpo and hundreds more, the platform is designed to sit at the centre of an ecommerce stack rather than alongside it.

**Pricing & Plans:** Pricing is quoted through sales rather than published as flat self-serve tiers; the site offers a free signup and a book-a-demo path. Cost typically scales with support ticket volume and AI usage, so merchants should request a quote based on their conversation volume.

- **Ecommerce-trained AI Agent:** Pre-trained on over a billion conversations and grounded in your store's live order, customer and product data, with your tone, policies and guardrails applied.
- **Unified omnichannel inbox:** Email, chat, SMS, WhatsApp, Instagram, Facebook and phone all arrive in one queue, on the same customer record as Fin-style AI resolutions and human replies.
- **In-conversation commerce actions:** Agents and the AI can cancel orders, issue refunds, apply discounts or upsell directly inside the ticket without switching tools.
- **Native Shopify integration:** Orders, customers and products are pulled natively into the ticket view, with 300+ additional integrations across the ecommerce stack.
- **Revenue attribution reporting:** Track automation rate, resolution performance and the revenue your support and AI-driven conversations actually generate.

**Strengths:** Purpose-built for ecommerce rather than adapted from a generic helpdesk; AI Agent and human inbox share one customer record, avoiding context loss on handover; Deep native Shopify data and 300+ integrations; Reporting ties support activity to measurable revenue

**Limitations:** Pricing is quote-based, so costs are hard to estimate without a sales conversation; The full value depends on using it with an integrated ecommerce platform such as Shopify; Feature depth means onboarding involves real setup work even with guided programmes

[Profile (Markdown)](https://openaitools.app/tool/gorgias.md)

## Released

Released is aimed at teams whose product work already lives in Jira but struggles to communicate it. Instead of buying and maintaining a separate product-management suite, you install an Atlassian Forge app that reads your existing Jira issues and republishes them in a form stakeholders and customers can actually use. The company positions this as unleashing Jira's potential rather than moving work out of it.

The flagship product, Released Hub, covers three connected jobs: customer-facing and internal roadmaps, AI-assisted release notes generated from Jira tickets, and a feedback portal where customers submit and vote on ideas that flow back into Jira. A key detail is that viewers do not need a Jira account, so you can share a roadmap publicly or with non-technical colleagues without provisioning seats. The companion app, BetterBoard, aggregates multiple Jira spaces into one fast board where fields, columns and filters are configured around how a team actually works.

Because both products run on Atlassian Forge, the security and access model is inherited from your Atlassian environment rather than a separate vendor's hosting. Released states it is SOC 2 Type 2 certified, supports SAML SSO via Atlassian Access, encrypts data in transit and at rest, and does not use customer data to train AI models. Customer testimonials repeatedly mention cancelling more expensive product-management subscriptions and cutting the time spent writing release notes.

**Pricing & Plans:** Pricing is not published as self-serve tiers on the homepage; the products are distributed through the Atlassian Marketplace and commercial terms are arranged per organisation. Both apps follow the standard Atlassian Marketplace model, so costs typically scale with your Atlassian user count. Contact Released or check the marketplace listing for current pricing.

- **AI release notes from Jira:** Generate release notes directly from your Jira tickets instead of compiling them by hand, then publish to your website, docs or internal channels.
- **Public and internal roadmaps:** Turn Jira epics and initiatives into shareable roadmaps that stakeholders and customers can follow without needing a Jira account.
- **Feedback capture and voting:** Collect customer ideas, let them vote, and route the most requested items back into Jira as real work items.
- **BetterBoard for Jira power users:** Pull multiple Jira spaces into one fast board and configure fields, columns and filters around your team's actual workflow.
- **Enterprise-grade security:** Built on Atlassian Forge with SOC 2 Type 2 certification, SAML SSO support, encryption in transit and at rest, and a commitment not to train AI models on your data.

**Strengths:** Works with the Jira issues you already have, so no data migration is needed; Viewers of roadmaps and release notes do not need Jira accounts; AI release notes remove one of the most consistently deprioritised tasks; Runs on Atlassian Forge with SOC 2 Type 2 certification and SAML SSO

**Limitations:** Requires Jira, so teams that are not on Atlassian cannot use it; Released is a smaller vendor than full product-management suites, so breadth of features differs; Pricing is quote-based rather than transparently listed

[Profile (Markdown)](https://openaitools.app/tool/released.md)

## Frequently Asked Questions

### How do Gorgias and Released compare in monthly traffic?

Gorgias has 2,660,498 monthly visits, while Released has 8,161. Traffic estimates describe audience size, not product quality.

### How do their growth rates compare?

Gorgias has a month-over-month growth rate of +2.4%; Released has -19.1%.

### How does pricing compare?

Gorgias: Contact for Pricing. Pricing is quoted through sales rather than published as flat self-serve tiers; the site offers a free signup and a book-a-demo path. Cost typically scales with support ticket volume and AI usage, so merchants should request a quote based on their conversation volume. Released: Contact for Pricing. Pricing is not published as self-serve tiers on the homepage; the products are distributed through the Atlassian Marketplace and commercial terms are arranged per organisation. Both apps follow the standard Atlassian Marketplace model, so costs typically scale with your Atlassian user count. Contact Released or check the marketplace listing for current pricing.

## Alternatives

| # | Tool Name | Monthly Visits | MoM Growth Rate | Pricing Model | Summary | Profile (Markdown) |
| :--- | :--- | :--- | :--- | :--- | :--- | :--- |
| 1 | [Salesforce Agentforce (formerly Einstein)](https://openaitools.app/tool/salesforce-einstein) | 111,910,743 | +2.2% | Freemium | An enterprise-grade autonomous AI agent platform that automates customer service, sales, and complex CRM workflows. | [.md](https://openaitools.app/tool/salesforce-einstein.md) |
| 2 | [Grammarly](https://openaitools.app/tool/grammarly) | 58,867,412 | -1.5% | Freemium | Cross-platform AI writing assistant delivering real-time grammar correction, tone alignment, authorship tracking, and team style guides. | [.md](https://openaitools.app/tool/grammarly.md) |
| 3 | [Intercom](https://openaitools.app/tool/intercom-com) | 4,471,110 | +2.7% | Free Trial, Paid | A leading AI-first customer service platform offering advanced multi-channel routing and the Fin AI agent. | [.md](https://openaitools.app/tool/intercom-com.md) |
| 4 | [Respond.io](https://openaitools.app/tool/respond-io) | 1,606,802 | -8.7% | Freemium | A unified customer conversation platform bringing multi-channel messaging and AI agents into a single collaborative team inbox. | [.md](https://openaitools.app/tool/respond-io.md) |
| 5 | [Crisp](https://openaitools.app/tool/crisp-chat) | 1,408,646 | +1.5% | Free Trial, Paid, Contact for Pricing, Free | An omnichannel customer support platform providing shared inboxes, helpdesks, and no-code AI chat agents for growing businesses. | [.md](https://openaitools.app/tool/crisp-chat.md) |
| 6 | [eesel AI](https://openaitools.app/tool/eesel-ai) | 556,113 | +5.7% | Freemium, Free Trial, Paid, Contact for Pricing | Connects autonomous AI agents directly to company knowledge bases to resolve customer support tickets with high accuracy. | [.md](https://openaitools.app/tool/eesel-ai.md) |
| 7 | [Tidio](https://openaitools.app/tool/tidio) | 527,313 | -6.4% | Freemium | A popular ecommerce customer service platform featuring trainable AI chatbots and a unified multi-channel shared inbox. | [.md](https://openaitools.app/tool/tidio.md) |
| 8 | [Re:amaze](https://openaitools.app/tool/reamaze-com) | 455,787 | +3.6% | Free Trial, Paid, Contact for Pricing | An omnichannel customer service and live chat platform designed specifically for ecommerce brands with built-in AI automation. | [.md](https://openaitools.app/tool/reamaze-com.md) |
| 9 | [Canny Autopilot](https://openaitools.app/tool/canny-autopilot) | 419,132 | -10.5% | Freemium, Paid, Contact for Pricing | AI feedback capture that ties customer requests to revenue | [.md](https://openaitools.app/tool/canny-autopilot.md) |
| 10 | [Richpanel](https://openaitools.app/tool/richpanel) | 384,348 | -9% | Free Trial, Contact for Pricing | An ecommerce-focused helpdesk and AI support platform that handles order lookups, returns, and automated ticketing like Gorgias. | [.md](https://openaitools.app/tool/richpanel.md) |

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Source: https://openaitools.app/compare/gorgias-vs-released

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