# Gorgias vs Runner

Gorgias records 2,660,498 monthly visits with +2.4% month-over-month growth and Contact for Pricing pricing. Runner records 0 monthly visits with — growth and Contact for Pricing pricing.

| Metric | [Gorgias](https://openaitools.app/tool/gorgias) | [Runner](https://openaitools.app/tool/runner) |
| :--- | :--- | :--- |
| Website URL | https://www.gorgias.com | https://runner.now |
| Categories | AI Agent, AI Customer Service, AI Chatbot, AI Shopping Assistant | AI Assistant, AI Productivity Tools, AI Workflow, AI Meeting Assistant |
| Pricing Model | Contact for Pricing | Contact for Pricing |
| Monthly Visits | 2,660,498 | 0 |
| MoM Growth Rate | +2.4% | — |
| Primary Market | United States | Global |
| Direct Visits | 2,066,002 | 0 |
| Review Score | 4.7 | 4.6 |
| Saved Count | 3 | 0 |
| Supported Platforms | Website | Website |

## Gorgias

Gorgias was built on a simple observation: for an online store, every conversation with a customer is also a commercial moment. Instead of bolting a generic AI layer onto a generic helpdesk, Gorgias unifies its AI Agent and its inbox in one platform, so automation and human agents share the same customer record, order history and knowledge base. The company reports that it powers customer conversations for roughly 40% of Shopify brands and serves more than 17,000 ecommerce businesses.

The AI Agent is trained on your brand's tone, policies and standard operating procedures, with guardrails so it does not improvise beyond what you have approved. Because it reads live store data, it can answer where an order is, process a cancellation, apply a discount or make a contextual product recommendation. When a request needs a human, the conversation is handed over with the full history attached, so the customer never repeats themselves. Gorgias claims its customers average a 60% automation rate, with one study citing 19.2x ROI on AI-driven sales interactions.

The helpdesk side is where everything lands: an omnichannel inbox for email, chat, SMS, WhatsApp, Instagram and Facebook, ticketing with routing and assignment, in-conversation actions, and revenue attribution reporting that shows what support actually generated. With integrations for Shopify, WooCommerce, BigCommerce, Magento, Recharge, Klaviyo, Yotpo and hundreds more, the platform is designed to sit at the centre of an ecommerce stack rather than alongside it.

**Pricing & Plans:** Pricing is quoted through sales rather than published as flat self-serve tiers; the site offers a free signup and a book-a-demo path. Cost typically scales with support ticket volume and AI usage, so merchants should request a quote based on their conversation volume.

- **Ecommerce-trained AI Agent:** Pre-trained on over a billion conversations and grounded in your store's live order, customer and product data, with your tone, policies and guardrails applied.
- **Unified omnichannel inbox:** Email, chat, SMS, WhatsApp, Instagram, Facebook and phone all arrive in one queue, on the same customer record as Fin-style AI resolutions and human replies.
- **In-conversation commerce actions:** Agents and the AI can cancel orders, issue refunds, apply discounts or upsell directly inside the ticket without switching tools.
- **Native Shopify integration:** Orders, customers and products are pulled natively into the ticket view, with 300+ additional integrations across the ecommerce stack.
- **Revenue attribution reporting:** Track automation rate, resolution performance and the revenue your support and AI-driven conversations actually generate.

**Strengths:** Purpose-built for ecommerce rather than adapted from a generic helpdesk; AI Agent and human inbox share one customer record, avoiding context loss on handover; Deep native Shopify data and 300+ integrations; Reporting ties support activity to measurable revenue

**Limitations:** Pricing is quote-based, so costs are hard to estimate without a sales conversation; The full value depends on using it with an integrated ecommerce platform such as Shopify; Feature depth means onboarding involves real setup work even with guided programmes

[Profile (Markdown)](https://openaitools.app/tool/gorgias.md)

## Runner

Runner is an AI agent platform built around a simple idea: instead of one general assistant, run as many agents as you have customers, each one working a case through to completion. The workflow has three steps. You show Runner how your team handles a process; it validates new agents against a simulation built from your past cases until they match your best teammates across dozens of tests; then it deploys an agent per customer in whatever channel they use, such as email, text or phone.

Earlier messaging framed Runner as an AI chief of staff for founders. The current site has broadened that into an end-to-end process platform for sales, support, operations and finance. Instead of drafting a single follow-up email, Runner runs the whole collection process across every delinquent account; instead of reporting sign-ups, it walks every driver applicant through onboarding. The company cites examples like collecting on 500 past-due accounts with a first payment on a three-year-old invoice, and nearly a 5x lift in response rate (2.6% to 12.6%) for a rideshare driver-activation campaign.

Runner emphasizes control and safety: agents stop rather than guess on uncertain cases, sends are capped, most teams approve every message in the early weeks, and every action is recorded. It also lets you bring your own connectors and keeps your playbook, wording and data private, stating it does not train models on your data. You can set it up by adding a plugin inside Claude Code or talk to the team directly.

**Pricing & Plans:** Runner does not publish public pricing. The site offers a product demo and a contact path ("talk to our team") and a quick self-serve setup via a plugin command inside Claude Code, so cost is arranged directly with the vendor based on team size and usage.

- **Train on your own workflows:** Show Runner how your team handles a process, and it turns your past cases into a realistic test that agents must pass before going live.
- **One dedicated agent per customer:** Run as many agents as you have customers, each working 1:1 in the channel the customer uses — email, text or phone.
- **Customer context from public data:** Agents read LinkedIn to learn who a customer is, where they work and what they post, so outreach and follow-ups stay relevant.
- **Broad app and website access:** Connects to your work apps and internal systems, uses any website (even ones most AIs cannot), and reads files or runs code when a job requires it.
- **Human-in-the-loop safety controls:** When something is uncertain the agent stops and flags it for a person, sends are capped, and every action is logged so you can see what happened and when.

**Strengths:** Scales personal attention by giving each customer their own dedicated agent; Trains and validates against your real past cases before deployment; Works across email, text and phone and connects to your existing apps; Strong human-in-the-loop controls, capped sends and full action logging

**Limitations:** Per-seat or per-agent pricing is not published publicly; Requires setup work to define playbooks, tests and connectors; Best value for high-volume, repetitive processes rather than one-off tasks; Newer positioning means fewer public case studies and third-party reviews

[Profile (Markdown)](https://openaitools.app/tool/runner.md)

## Frequently Asked Questions

### How do Gorgias and Runner compare in monthly traffic?

Gorgias has 2,660,498 monthly visits, while Runner has 0. Traffic estimates describe audience size, not product quality.

### How do their growth rates compare?

Gorgias has a month-over-month growth rate of +2.4%; Runner has —.

### How does pricing compare?

Gorgias: Contact for Pricing. Pricing is quoted through sales rather than published as flat self-serve tiers; the site offers a free signup and a book-a-demo path. Cost typically scales with support ticket volume and AI usage, so merchants should request a quote based on their conversation volume. Runner: Contact for Pricing. Runner does not publish public pricing. The site offers a product demo and a contact path ("talk to our team") and a quick self-serve setup via a plugin command inside Claude Code, so cost is arranged directly with the vendor based on team size and usage.

## Alternatives

| # | Tool Name | Monthly Visits | MoM Growth Rate | Pricing Model | Summary | Profile (Markdown) |
| :--- | :--- | :--- | :--- | :--- | :--- | :--- |
| 1 | [Salesforce Agentforce (formerly Einstein)](https://openaitools.app/tool/salesforce-einstein) | 111,910,743 | +2.2% | Freemium | An enterprise-grade autonomous AI agent platform that automates customer service, sales, and complex CRM workflows. | [.md](https://openaitools.app/tool/salesforce-einstein.md) |
| 2 | [Intercom](https://openaitools.app/tool/intercom-com) | 4,471,110 | +2.7% | Free Trial, Paid | AI-first customer service with a natively integrated AI agent | [.md](https://openaitools.app/tool/intercom-com.md) |
| 3 | [Dialpad](https://openaitools.app/tool/dialpad) | 2,763,687 | +10.7% | Paid | The AI platform for customer experience and business communications | [.md](https://openaitools.app/tool/dialpad.md) |
| 4 | [Respond.io](https://openaitools.app/tool/respond-io) | 1,606,802 | -8.7% | Freemium | A unified customer conversation platform bringing multi-channel messaging and AI agents into a single collaborative team inbox. | [.md](https://openaitools.app/tool/respond-io.md) |
| 5 | [Crisp](https://openaitools.app/tool/crisp-chat) | 1,408,646 | +1.5% | Free Trial, Paid, Contact for Pricing, Free | An omnichannel customer support platform providing shared inboxes, helpdesks, and no-code AI chat agents for growing businesses. | [.md](https://openaitools.app/tool/crisp-chat.md) |
| 6 | [Runable](https://openaitools.app/tool/runable) | 1,048,370 | -1.9% | Freemium | One AI agent to build, run and grow the work | [.md](https://openaitools.app/tool/runable.md) |
| 7 | [Wajo](https://openaitools.app/tool/wajo) | 743,352 | +469.3% | Freemium | AI action agents that call, book, buy and get it done | [.md](https://openaitools.app/tool/wajo.md) |
| 8 | [eesel AI](https://openaitools.app/tool/eesel-ai) | 556,113 | +5.7% | Freemium, Free Trial, Paid, Contact for Pricing | Connects autonomous AI agents directly to company knowledge bases to resolve customer support tickets with high accuracy. | [.md](https://openaitools.app/tool/eesel-ai.md) |
| 9 | [Tidio](https://openaitools.app/tool/tidio) | 527,313 | -6.4% | Freemium | A popular ecommerce customer service platform featuring trainable AI chatbots and a unified multi-channel shared inbox. | [.md](https://openaitools.app/tool/tidio.md) |
| 10 | [Motion](https://openaitools.app/tool/usemotion-com) | 511,886 | -15.5% | Free Trial, Paid | The AI super app for work — tasks, projects, calendar and meetings in one place | [.md](https://openaitools.app/tool/usemotion-com.md) |

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Source: https://openaitools.app/compare/gorgias-vs-runner

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