# Hiver vs talksprout

Hiver records 140,328 monthly visits with -28.4% month-over-month growth and Freemium, Free Trial, Paid, Free pricing. talksprout records 0 monthly visits with 0% growth and Free, Paid pricing.

| Metric | [Hiver](https://openaitools.app/tool/hiver) | [talksprout](https://openaitools.app/tool/talksprout) |
| :--- | :--- | :--- |
| Website URL | https://hiverhq.com | https://www.talksprout.com |
| Categories | AI Customer Service, AI Chatbot | AI Customer Service, AI For Data Analytics, Large Language Models (LLMs), AI Text Classifier |
| Pricing Model | Freemium, Free Trial, Paid, Free | Free, Paid |
| Monthly Visits | 140,328 | 0 |
| MoM Growth Rate | -28.4% | 0% |
| Primary Market | United States | Global |
| Direct Visits | 94,575 | 0 |
| Review Score | 4.3 | 4.3 |
| Saved Count | 0 | 0 |
| Supported Platforms | Website | Website |

## Hiver

Hiver is a customer service platform designed around the idea that complex support needs both people and AI working in one system. It offers two deployment styles: Hiver Omni, a dedicated omnichannel platform with AI, ticketing, cross-team collaboration and workflows, and Hiver in Gmail, which runs support directly inside Gmail for teams that live in their inbox. Both cover email, chat, Slack, Teams, voice, WhatsApp and a help center.

The platform's AI comes in two layers. The Assist Agent gives every teammate superpowers by investigating issues — searching past conversations, internal docs, connected systems and even codebases — and then drafting replies and taking steps like logging a case, creating an issue or processing a refund with approval. The Frontline Agent handles complex multi-step requests autonomously using Skills, where you define how AI should resolve a procedure, deploy it across channels, and test it on real scenarios before it goes live.

Beyond AI, Hiver includes self-healing knowledge that reviews resolved tickets to suggest missing help articles, and analytics that surface recurring issues, coaching opportunities and at-risk customers. It integrates with tools such as Jira, Linear, Asana, Salesforce, NetSuite and Stripe, and is trusted by over 10,000 teams, including companies who migrated from Zendesk looking for a system built for relationships rather than tickets.

**Pricing & Plans:** Hiver offers a free tier plus paid plans and a free trial, with pricing typically based on users. Exact plan names and prices are listed on its pricing page.

- **Unified omnichannel ticketing:** Handle email, chat, Slack, Teams, voice, WhatsApp and a help center from one workspace, with shared inboxes for teams that stay in Gmail.
- **Assist Agent:** AI investigates issues across past conversations, docs, connected systems and codebases, then drafts contextual replies and takes action with approval.
- **Frontline Agent with Skills:** Define how AI resolves complex multi-step requests, deploy across every channel, and test performance on real scenarios before going live.
- **Self-healing knowledge:** AI reviews resolved tickets to spot gaps in the help center and turn proven resolutions into new articles, keeping documentation current.
- **Cross-team collaboration and analytics:** Loop in teammates with @mentions, link requests to Jira or Linear, and get insights on recurring issues, coaching needs and at-risk customers.

**Strengths:** Combines powerful AI agents with a mature omnichannel helpdesk; Works either as a dedicated platform or inside Gmail; Deep integrations with Jira, Linear, Asana, Salesforce, NetSuite and Stripe; Self-healing knowledge and analytics reduce manual documentation and reporting

**Limitations:** Full value requires setup and connecting your tool stack and knowledge sources; Price rises with seat count, so costs grow as teams scale; AI autonomy depends on well-defined Skills and clean underlying knowledge

[Profile (Markdown)](https://openaitools.app/tool/hiver.md)

## talksprout

talksprout focuses on one job instead of trying to be an all-in-one product analytics suite. You add a small widget to your website and choose the signal you want to collect: emoji sentiment ratings, a CSAT thumbs up/down, or an NPS score. Every response is stored, processed and analyzed automatically, so you get categorization and summaries without building a pipeline yourself.

The differentiator is what happens after collection. talksprout watches for patterns across your feedback stream and, when a problem is reported repeatedly, drafts a complete ticket with the supporting customer quotes and a suggested priority. You review it and either approve it into Linear, GitHub or Azure DevOps with one click or reject it and move on.

It is intentionally narrow. There is no session replay, no browser extension and no mobile SDK to configure, and the pricing page lists a genuine free tier plus three readable plans. The product positions itself as a small tool that does feedback-to-ticket work well rather than a platform you have to spend weeks configuring.

**Pricing & Plans:** Freemium with three paid tiers. Free plan: $0, 1 workspace, 20 submissions, 1 seat. Basic: $9/mo, 10 workspaces, 300 submissions per month, 3 seats, AI analysis and ticket integrations. Pro: $39/mo, unlimited workspaces, submissions and seats. Annual billing saves roughly 17%.

- **Three widget types:** Deploy sentiment (emoji), CSAT (thumbs up/down) or NPS (0-10) widgets depending on which signal you want to capture.
- **AI ticket drafting:** talksprout detects recurring bugs across feedback and drafts a ticket with evidence and priority, ready to approve in one click.
- **One-click integrations:** Approved drafts flow directly into Linear, GitHub or Azure DevOps so nothing has to be re-typed.
- **Automatic analysis and trends:** Every submission is categorized and summarized, with CSAT recommendations and NPS promoter/detractor breakdowns surfaced for you.
- **Custom prompts and branding:** Steer feedback context with custom prompts and style the widget to match your brand.

**Strengths:** Genuine free tier and transparent, readable pricing; Unusual feedback-to-ticket automation that removes manual triage; Minimal setup: no session replay, browser extension or mobile SDK required; State that feedback is never sold or used for advertising

**Limitations:** Narrower scope than full product analytics suites, with no session replay; Ticket integrations are only available on paid plans; Free tier is capped at 20 submissions, so it is mainly for evaluation

[Profile (Markdown)](https://openaitools.app/tool/talksprout.md)

## Frequently Asked Questions

### How do Hiver and talksprout compare in monthly traffic?

Hiver has 140,328 monthly visits, while talksprout has 0. Traffic estimates describe audience size, not product quality.

### How do their growth rates compare?

Hiver has a month-over-month growth rate of -28.4%; talksprout has 0%.

### How does pricing compare?

Hiver: Freemium, Free Trial, Paid, Free. Hiver offers a free tier plus paid plans and a free trial, with pricing typically based on users. Exact plan names and prices are listed on its pricing page. talksprout: Free, Paid. Freemium with three paid tiers. Free plan: $0, 1 workspace, 20 submissions, 1 seat. Basic: $9/mo, 10 workspaces, 300 submissions per month, 3 seats, AI analysis and ticket integrations. Pro: $39/mo, unlimited workspaces, submissions and seats. Annual billing saves roughly 17%.

## Alternatives

| # | Tool Name | Monthly Visits | MoM Growth Rate | Pricing Model | Summary | Profile (Markdown) |
| :--- | :--- | :--- | :--- | :--- | :--- | :--- |
| 1 | [TabSquare](https://openaitools.app/tool/tabsquare-com) | 6,243,849 | +13.1% | Contact for Pricing | AI restaurant platform that orchestrates every moment of the dining experience | [.md](https://openaitools.app/tool/tabsquare-com.md) |
| 2 | [tawk.to](https://openaitools.app/tool/abdul-malik-ibrahim-jaber-hassan) | 5,726,823 | -1.5% | Freemium | Free live chat, inbox and AI helpdesk for your website | [.md](https://openaitools.app/tool/abdul-malik-ibrahim-jaber-hassan.md) |
| 3 | [Intercom](https://openaitools.app/tool/intercom-help) | 2,764,543 | -5.8% | Free Trial, Paid | Robust AI-first customer engagement and messaging platform, but typically more expensive than Hiver's email-centric shared inbox. | [.md](https://openaitools.app/tool/intercom-help.md) |
| 4 | [Respond.io](https://openaitools.app/tool/respond-io) | 1,606,802 | -8.7% | Freemium | Centralized messaging inbox that unites social channels and WhatsApp chats, but lacks Hiver's deep Google Workspace integration. | [.md](https://openaitools.app/tool/respond-io.md) |
| 5 | [Crisp](https://openaitools.app/tool/crisp-chat) | 1,408,646 | +1.5% | Free Trial, Paid, Contact for Pricing, Free | Feature-rich live chat and shared inbox platform with strong multichannel support, offering a more flexible free tier. | [.md](https://openaitools.app/tool/crisp-chat.md) |
| 6 | [Kapture CRM](https://openaitools.app/tool/kapturecrm-com) | 561,153 | -0.7% | Contact for Pricing | AI-powered customer experience platform unifying support, sales, and service | [.md](https://openaitools.app/tool/kapturecrm-com.md) |
| 7 | [Tidio](https://openaitools.app/tool/tidio) | 527,313 | -6.4% | Freemium | User-friendly customer service platform featuring powerful autonomous AI bots, though less integrated with Google Workspace than Hiver. | [.md](https://openaitools.app/tool/tidio.md) |
| 8 | [Re:amaze](https://openaitools.app/tool/reamaze-com) | 455,787 | +3.6% | Free Trial, Paid, Contact for Pricing | Affordable omnichannel helpdesk and live chat software with integrated FAQ and workflow automation tools. | [.md](https://openaitools.app/tool/reamaze-com.md) |
| 9 | [Canny Autopilot](https://openaitools.app/tool/canny-autopilot) | 419,132 | -10.5% | Freemium, Paid, Contact for Pricing | AI feedback capture that ties customer requests to revenue | [.md](https://openaitools.app/tool/canny-autopilot.md) |
| 10 | [Pylon](https://openaitools.app/tool/pylon) | 284,885 | +6.1% | Paid | B2B customer support platform excelling at Slack and multi-channel ticketing, though less tailored for standard email shared inboxes. | [.md](https://openaitools.app/tool/pylon.md) |

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Source: https://openaitools.app/compare/hiver-vs-talksprout

More Markdown: [Categories](https://openaitools.app/categories.md) · [Traffic rankings](https://openaitools.app/rankings.md) · [llms.txt](https://openaitools.app/llms.txt)