# InsertChat (formerly InsertChatGPT) vs Respond.io

InsertChat (formerly InsertChatGPT) records 0 monthly visits with 0% month-over-month growth and Freemium, Paid pricing. Respond.io records 1,606,802 monthly visits with -8.7% growth and Freemium pricing.

| Metric | [InsertChat (formerly InsertChatGPT)](https://openaitools.app/tool/insertchatgpt) | [Respond.io](https://openaitools.app/tool/respond-io) |
| :--- | :--- | :--- |
| Website URL | https://insertchatgpt.com | https://respond.io |
| Categories | AI Chatbot, No-Code&Low-Code, AI API, AI Ad Generator | AI Chatbot, AI Customer Service, AI Sales Assistant, AI Reply |
| Pricing Model | Freemium, Paid | Freemium |
| Monthly Visits | 0 | 1,606,802 |
| MoM Growth Rate | 0% | -8.7% |
| Primary Market | Global | Malaysia |
| Direct Visits | 0 | 1,241,500 |
| Review Score | 4.2 | 4.5 |
| Saved Count | 2 | 1 |
| Supported Platforms | Website | Website |

## InsertChat (formerly InsertChatGPT)

InsertChat positions itself as an AI front desk rather than a simple website chatbot widget. At the centre is an AI receptionist that answers phone calls at any hour using your own business knowledge, so callers get real answers about services, prices, availability and policies instead of voicemail. You can decide whether the AI fields every call, covers only nights and weekends, or steps in only when your team is already on another line.

Around that core sits a shared inbox that unifies phone calls, website chat, email, SMS and WhatsApp. The assistant replies first, captures lead details and appointment requests, and then routes anything sensitive to a human with the transcript attached. Scheduling is a first-class feature: bookings are linked to the customer record and conversation, with 72-hour and 24-hour reminders sent by text or email.

Setup follows a simple path of teaching it your business, choosing voice and tone, and connecting channels, calendars, email and CRM. Plans run from a $98 per month Pro tier up to Enterprise, with credits covering AI usage and phone numbers included per paid plan.

**Pricing & Plans:** Freemium entry via a 7-day Pro free trial (500 credits, card required). Paid tiers: Pro $98/mo, Growth $198/mo, Scale $498/mo, Enterprise from $998/mo. Annual billing costs ten months upfront. Each paid plan includes one phone number; extras are $10/mo. Usage is metered in AI credits shared across calls and written conversations.

- **24/7 AI call answering:** An AI receptionist picks up phone calls 24/7, answering from your own services, hours and prices, then leaves a full transcript and summary for your team. You can set it to answer everything, after hours only, or only missed calls, with a 5-60 second ring window for staff.
- **Five channels, one shared inbox:** Website chat, phone calls, SMS, email and WhatsApp land in a single workspace. The AI replies first and your team sees exactly which conversations need a person, with full context already attached.
- **Appointment booking and reminders:** Your assistant offers open slots, books the time the customer picks, and can reschedule or cancel later. Bookings live in the built-in calendar or sync with Google Calendar, Outlook, Calendly and Cal.com.
- **Knowledge training in 58 languages:** Add your website pages, documents and written FAQs, and InsertChat answers from that knowledge base in any of 58 supported business languages, replying in whichever language each customer uses.
- **Bring your own AI keys and integrations:** Connect your own AI provider keys, plug the assistant into CRMs and help desks with controlled approvals, turn on API access and webhooks on higher plans, and choose from ten natural voices for your receptionist.

**Strengths:** Covers phone calls plus website chat, email, SMS and WhatsApp in one shared inbox with agent handoff; Answers from your own uploaded knowledge in 58 business languages and replies in the customer's language; Native scheduling with reminders and syncing to Google Calendar, Outlook, Calendly and Cal.com; Transparent published pricing with a usage estimator and cost comparisons against human answering services

**Limitations:** Pricing is credit-based, so actual monthly cost depends on model choice, call length and tool usage rather than a flat message count; Phone numbers are limited to the US and Canada, which restricts businesses outside North America; Advanced reporting, API access and webhooks are locked behind Scale or Enterprise plans; Phone usage, extra numbers and connected services such as SMS or WhatsApp can add costs beyond the base plan

[Profile (Markdown)](https://openaitools.app/tool/insertchatgpt.md)

## Respond.io

Most B2C companies end up chatting with customers across half a dozen apps, and the result is missed messages, duplicated work and no single view of the relationship. Respond.io addresses that by consolidating WhatsApp, TikTok, Instagram, Facebook Messenger, Telegram, Viber, Line, email and website chat into one shared inbox. Every contact, conversation and deal lives in one place, colleagues can assign and hand off threads internally, and a built-in CRM keeps lead status, tags, custom fields and lifecycle stage attached to the person rather than to the app they messaged from.

AI is woven through the platform rather than bolted on. AI agents greet new enquiries, ask qualifying questions, route the conversation to the right team or salesperson, and take care of repetitive requests like order status or opening hours. An AI-powered contact automation layer can follow up with leads that went quiet, tag conversations automatically and trigger workflows when a customer replies. For marketing teams, broadcast campaigns and click-to-chat links on ads let one message reach thousands of customers while replies still land in a human-operated inbox with full context.

Deployment is channel-agnostic and aimed at operations rather than engineering. Businesses connect their own WhatsApp Business API number or social accounts, build workflows with a no-code builder, and add teammates with role-based permissions. Multi-channel reporting shows response times, resolution rates and campaign performance per channel, which helps teams spot where the real bottlenecks are. Pricing is freemium: a free trial and entry-level tiers exist, with paid plans scaling by number of users and monthly active contacts, and WhatsApp messaging costs handled separately by the provider.

**Pricing & Plans:** Freemium with a free trial. Paid tiers scale by users and monthly active contacts, and WhatsApp messaging fees are billed separately by the channel provider.

- **Unified team inbox:** Bring WhatsApp, TikTok, Instagram, Facebook, Telegram, email and web chat into one shared inbox so no customer thread gets lost between apps.
- **AI agents and automation:** AI agents qualify leads, answer routine questions, route to the right teammate and follow up automatically when conversations go quiet.
- **Contact lifecycle CRM:** Track tags, custom fields, lead status and lifecycle stage per contact, and move deals through a pipeline without a separate CRM.
- **Broadcast campaigns and click-to-chat:** Reach thousands of customers with one message, and capture new leads directly from social ads and website links.
- **Reporting and analytics:** Measure response and resolution times, agent workload and campaign performance across every connected channel.

**Strengths:** Genuinely broad channel coverage, including WhatsApp Business API and social apps B2C customers actually use; AI agents handle routine qualification and follow-up work alongside, not instead of, human teammates; Built-in contact CRM and pipelines reduce the need for a separate tool; Multi-channel analytics make it easier to prove where revenue comes from

**Limitations:** WhatsApp messaging costs are separate from the platform subscription and can add up; Pricing scales with monthly active contacts, so high-volume contact lists get expensive; Teams wanting deep custom workflow logic may hit the limits of the no-code builder

[Profile (Markdown)](https://openaitools.app/tool/respond-io.md)

## Frequently Asked Questions

### How do InsertChat (formerly InsertChatGPT) and Respond.io compare in monthly traffic?

InsertChat (formerly InsertChatGPT) has 0 monthly visits, while Respond.io has 1,606,802. Traffic estimates describe audience size, not product quality.

### How do their growth rates compare?

InsertChat (formerly InsertChatGPT) has a month-over-month growth rate of 0%; Respond.io has -8.7%.

### How does pricing compare?

InsertChat (formerly InsertChatGPT): Freemium, Paid. Freemium entry via a 7-day Pro free trial (500 credits, card required). Paid tiers: Pro $98/mo, Growth $198/mo, Scale $498/mo, Enterprise from $998/mo. Annual billing costs ten months upfront. Each paid plan includes one phone number; extras are $10/mo. Usage is metered in AI credits shared across calls and written conversations. Respond.io: Freemium. Freemium with a free trial. Paid tiers scale by users and monthly active contacts, and WhatsApp messaging fees are billed separately by the channel provider.

## Alternatives

| # | Tool Name | Monthly Visits | MoM Growth Rate | Pricing Model | Summary | Profile (Markdown) |
| :--- | :--- | :--- | :--- | :--- | :--- | :--- |
| 1 | [Intercom](https://openaitools.app/tool/intercom-com) | 4,471,110 | +2.7% | Free Trial, Paid | More advanced AI customer support agents and robust helpdesk features, but typically higher pricing than Respond.io. | [.md](https://openaitools.app/tool/intercom-com.md) |
| 2 | [Gorgias](https://openaitools.app/tool/gorgias) | 2,660,498 | +2.4% | Contact for Pricing | Purpose-built e-commerce helpdesk with deep Shopify integrations, but less generalized multi-channel routing than Respond.io. | [.md](https://openaitools.app/tool/gorgias.md) |
| 3 | [Chaport](https://openaitools.app/tool/chaport-com) | 1,458,924 | +130.1% | Freemium | All-in-one customer messaging for live chat, chatbots, and self-service | [.md](https://openaitools.app/tool/chaport-com.md) |
| 4 | [Crisp](https://openaitools.app/tool/crisp-chat) | 1,408,646 | +1.5% | Free Trial, Paid, Contact for Pricing, Free | Easier setup for live chat and shared inboxes, but less powerful automation workflow builder than Respond.io. | [.md](https://openaitools.app/tool/crisp-chat.md) |
| 5 | [AiSensy](https://openaitools.app/tool/aisensy) | 811,787 | -3.8% | Freemium | AI-first WhatsApp marketing and engagement platform built on official WhatsApp Business APIs | [.md](https://openaitools.app/tool/aisensy.md) |
| 6 | [Tidio](https://openaitools.app/tool/tidio) | 527,313 | -6.4% | Freemium | Simpler chatbot builder and e-commerce integrations, but fewer advanced multi-channel routing options than Respond.io. | [.md](https://openaitools.app/tool/tidio.md) |
| 7 | [Callbell](https://openaitools.app/tool/callbell) | 487,975 | -24% | Freemium, Free Trial, Paid, Contact for Pricing | Streamlined team inbox for WhatsApp and messaging apps, but lacks Respond.io's advanced AI agent workflow builder. | [.md](https://openaitools.app/tool/callbell.md) |
| 8 | [Re:amaze](https://openaitools.app/tool/reamaze-com) | 455,787 | +3.6% | Free Trial, Paid, Contact for Pricing | Solid multi-channel helpdesk and live chat features, but less sophisticated visual workflow automation than Respond.io. | [.md](https://openaitools.app/tool/reamaze-com.md) |
| 9 | [Chatbase](https://openaitools.app/tool/chatbase) | 396,383 | -7% | Freemium, Paid | Build customer-facing AI agents for support, sales, and product guidance | [.md](https://openaitools.app/tool/chatbase.md) |
| 10 | [SleekFlow](https://openaitools.app/tool/sleekflow) | 348,111 | -2% | Paid, Contact for Pricing | Strong omnichannel routing across social messaging apps, but less extensive enterprise ticketing features than Respond.io. | [.md](https://openaitools.app/tool/sleekflow.md) |

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Source: https://openaitools.app/compare/insertchatgpt-vs-respond-io

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