# Intercom vs Screens (Agiloft Astra)

Intercom records 4,471,110 monthly visits with +2.7% month-over-month growth and Free Trial, Paid pricing. Screens (Agiloft Astra) records 221 monthly visits with -84.9% growth and Freemium pricing.

| Metric | [Intercom](https://openaitools.app/tool/intercom-com) | [Screens (Agiloft Astra)](https://openaitools.app/tool/screens) |
| :--- | :--- | :--- |
| Website URL | https://intercom.com | https://www.screens.ai |
| Categories | AI Agent, AI Customer Service, AI Assistant, AI Copilot | AI Contract Management, AI Legal Assistant, AI Copilot, AI Writing Assistants |
| Pricing Model | Free Trial, Paid | Freemium |
| Monthly Visits | 4,471,110 | 221 |
| MoM Growth Rate | +2.7% | -84.9% |
| Primary Market | United States | United States |
| Direct Visits | 3,579,512 | 87 |
| Review Score | 4.5 | 4.3 |
| Saved Count | 4 | 3 |
| Supported Platforms | Website | Website |

## Intercom

Intercom has moved well beyond live chat into a complete customer service system built around two products that work as one: an AI-powered helpdesk and the Fin AI agent. The helpdesk covers an omnichannel inbox, ticketing, a help center, outbound messaging, and reporting. Copilot sits alongside human reps inside the inbox, surfacing context from connected tools and handling administrative work before anyone has to ask for it.

The distinguishing idea is that Fin is natively integrated rather than bolted on. Fin and the helpdesk share the same customer record, knowledge sources, and inbox, so every conversation a human handles teaches the AI something, and every gap Fin encounters surfaces a fix a manager can approve. Knowledge Hub centralizes and optimizes the content that powers AI, human, and self-serve support, with reporting across each touchpoint.

Deployment covers phone, email, chat, Slack, and other channels, and Fin can be trained on existing documentation plus internal processes, then tested with AI-driven simulations that run full customer conversations before going live. Integrations pull customer data and take actions through APIs or MCP, so responses are personalized and accurate.

**Pricing & Plans:** Intercom offers a 14-day free trial with no credit card required and then subscription tiers, with seats and AI agent resolution volume priced separately. Published pricing exists, but the AI agent component is typically usage-based, so the total depends on conversation volume. Contact sales for enterprise quotes.

- **Fin AI Agent:** An AI agent trained specifically for customer service that resolves routine and increasingly complex multi-step queries across every channel.
- **Unified omnichannel helpdesk:** Chat, email, phone, and messaging conversations arrive in one shared inbox with ticketing built for collaboration across teams.
- **Copilot in the inbox:** An assistant that proactively surfaces context from connected systems and handles admin work without leaving the conversation view.
- **Knowledge Hub and AI insights:** Centralize and measure the content behind AI and self-serve support, with suggestions on what to fix and one-click actions.
- **Testing and simulations:** Run simulated customer conversations end to end to validate Fin on complex queries before deploying to live channels.

**Strengths:** AI agent and helpdesk share one data model, so human and AI support genuinely improve each other; Covers the full support stack: inbox, ticketing, help center, outbound, and reporting; Fin deploys across phone, email, chat, and messaging with strong reported resolution rates; Simulation tools let teams validate complex AI behavior before going live

**Limitations:** Cost scales with AI resolution volume, which can be hard to forecast; The breadth of the platform means a meaningful setup and configuration effort; Small teams may find the full stack more than they need compared with lighter tools

[Profile (Markdown)](https://openaitools.app/tool/intercom-com.md)

## Screens (Agiloft Astra)

Screens began as a standalone AI contract review tool and was acquired by Agiloft, where its technology and team now power Agiloft Astra. The screens.ai domain redirects to the Astra product page, and the platform is positioned as contract intelligence before and after signature rather than just a pre-signing review assistant.

The core workflow is deliberately embedded in the tools contract teams already use. Reviewers open a document in Microsoft Word and use the Astra add-in to receive AI analysis, suggested redlines and standards-based checks without leaving the document. Reusable playbooks encode an organisation's positions, while expert "Community Screens" from other practitioners can be applied when internal standards do not yet cover a scenario.

Beyond individual documents, Astra works at portfolio level. Projects and analysis features extract structured data from large sets of agreements, compare them, and answer natural-language questions about risk, obligations and trends. Agiloft markets the platform alongside its CLM offering, and emphasises a "Clean Data Promise": customer contracts are not used to train AI models, and the final review decision always stays with the human reviewer.

**Pricing & Plans:** Freemium with usage-based credits. The free tier is $0 per month and includes 1,000 credits plus up to 3 custom playbooks; contract review and redlining in Microsoft Word do not consume credits. Pro starts at $120 per month with credit tiers from 2,500 up to 40,000 credits per month, and Advanced is custom-priced with SSO and enterprise controls.

- **In-Word review and redlining:** Analyse contracts and receive suggested redlines directly inside Microsoft Word through the Astra add-in, without consuming credits.
- **Playbooks and standards:** Codify your organisation's positions into reusable playbooks, or apply expert Community Screens to keep reviews consistent.
- **Astra Assistant:** Ask natural-language questions across your contract portfolio to surface risk, obligations, trends and opportunities.
- **Projects and portfolio analysis:** Analyse agreements individually or at scale, extract structured insights and compare contracts side by side.
- **Clean Data Promise:** Customer contracts are never used to train AI models, with a human reviewer retaining control of the final decision.

**Strengths:** Review and redlining happen inside Microsoft Word, matching how contract teams already work; Playbooks plus Community Screens make review standards repeatable across a team; Portfolio-level analysis and natural-language Q&A go beyond single-document review; Published commitment not to train AI models on customer contracts

**Limitations:** Standalone Screens branding is gone — the product is now Agiloft Astra, so older documentation and links may not match; Credit-based metering means heavy analysis volumes push you into higher paid tiers; Deepest integration benefits are reserved for customers also using Agiloft CLM

[Profile (Markdown)](https://openaitools.app/tool/screens.md)

## Frequently Asked Questions

### How do Intercom and Screens (Agiloft Astra) compare in monthly traffic?

Intercom has 4,471,110 monthly visits, while Screens (Agiloft Astra) has 221. Traffic estimates describe audience size, not product quality.

### How do their growth rates compare?

Intercom has a month-over-month growth rate of +2.7%; Screens (Agiloft Astra) has -84.9%.

### How does pricing compare?

Intercom: Free Trial, Paid. Intercom offers a 14-day free trial with no credit card required and then subscription tiers, with seats and AI agent resolution volume priced separately. Published pricing exists, but the AI agent component is typically usage-based, so the total depends on conversation volume. Contact sales for enterprise quotes. Screens (Agiloft Astra): Freemium. Freemium with usage-based credits. The free tier is $0 per month and includes 1,000 credits plus up to 3 custom playbooks; contract review and redlining in Microsoft Word do not consume credits. Pro starts at $120 per month with credit tiers from 2,500 up to 40,000 credits per month, and Advanced is custom-priced with SSO and enterprise controls.

## Alternatives

| # | Tool Name | Monthly Visits | MoM Growth Rate | Pricing Model | Summary | Profile (Markdown) |
| :--- | :--- | :--- | :--- | :--- | :--- | :--- |
| 1 | [Gorgias](https://openaitools.app/tool/gorgias) | 2,660,498 | +2.4% | Contact for Pricing | Tailored specifically for ecommerce ticketing and deep Shopify integrations, whereas Intercom serves broader SaaS and tech businesses. | [.md](https://openaitools.app/tool/gorgias.md) |
| 2 | [Harvey](https://openaitools.app/tool/harvey-ai) | 1,832,998 | +26.1% | Contact for Pricing | Domain-specific AI for law firms, in-house legal teams, and professional services | [.md](https://openaitools.app/tool/harvey-ai.md) |
| 3 | [Respond.io](https://openaitools.app/tool/respond-io) | 1,606,802 | -8.7% | Freemium | Unifies extensive social messaging channels into a single inbox, but provides less sophisticated built-in autonomous AI agent training. | [.md](https://openaitools.app/tool/respond-io.md) |
| 4 | [Crisp](https://openaitools.app/tool/crisp-chat) | 1,408,646 | +1.5% | Free Trial, Paid, Contact for Pricing, Free | Provides a robust shared inbox and live chat tools, but has a lighter enterprise AI ecosystem than Intercom. | [.md](https://openaitools.app/tool/crisp-chat.md) |
| 5 | [Law Insider](https://openaitools.app/tool/law-insider) | 621,727 | -6.5% | Free Trial, Paid, Contact for Pricing | AI contract drafting, review, and redlining grounded in millions of real agreements | [.md](https://openaitools.app/tool/law-insider.md) |
| 6 | [eesel AI](https://openaitools.app/tool/eesel-ai) | 556,113 | +5.7% | Freemium, Free Trial, Paid, Contact for Pricing | Autonomous AI agents for customer service, content and operations | [.md](https://openaitools.app/tool/eesel-ai.md) |
| 7 | [Tidio](https://openaitools.app/tool/tidio) | 527,313 | -6.4% | Freemium | Offers straightforward AI support automation for smaller teams, but lacks Intercom's advanced multi-channel routing and custom apps. | [.md](https://openaitools.app/tool/tidio.md) |
| 8 | [Re:amaze](https://openaitools.app/tool/reamaze-com) | 455,787 | +3.6% | Free Trial, Paid, Contact for Pricing | Integrates live chat and helpdesk ticketing with trainable AI, but lacks Intercom's expansive developer platform and custom bots. | [.md](https://openaitools.app/tool/reamaze-com.md) |
| 9 | [Richpanel](https://openaitools.app/tool/richpanel) | 384,348 | -9% | Free Trial, Contact for Pricing | AI support agent plus helpdesk built for ecommerce brands | [.md](https://openaitools.app/tool/richpanel.md) |
| 10 | [Pylon](https://openaitools.app/tool/pylon) | 284,885 | +6.1% | Paid | Focuses heavily on B2B customer support and account context, but offers less lightweight consumer-facing live chat widgets. | [.md](https://openaitools.app/tool/pylon.md) |

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Source: https://openaitools.app/compare/intercom-com-vs-screens

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